Aventura Air Conditioning

We will have a manager contact you tomorrow January 2ndOur buy get free promotion works as they all do and the free blind is always the lowest cost of the In the case you have blinds, it would be the lowest priced blinds or shadesAs for the delay in shipping, it is our understanding you were waiting for samples to pick what you wanted and that played a role in the delayOur agent notated that she has given you all the necessary tracking informationHopefully our manager will be able to work toward a resolution for you

Thank you very much for helping with this complaint.At this time, the only way this matter can be resolved will be for me to get my refund back, I have exhausted all my energy and patience on this matter and like I mentioned, months of waiting to get this resolved is a long timeThe company can go through all the series of emails I exchanged back and forth with their customer service representativeWhatever they need to do internally to fix this issue or if there was a miscommunication or misinformation among their employees is something I don't need to get involved withIt won't change the fact that the product I have on my windows in my brand new house is defectiveAttached, please find the email I received from the Customer Service Agent of [redacted] .com on May 11th: I believe an "INHERERNT CHARACTERISTIC" of the product in question is a defect especially when a consumer complains about it and most especially if the company is sending troubleshooting steps and weights to fix the problem and most importantly, if a disclosure or warning is not provided when one initially purchase or about to purchase the productJanna S [redacted] May Hi Charlotte,I would be more than happy to further assist I unfortunately won't be able to refund the total amount of the shades as my production facility advised me that this can be an inherent characteristic of a top down bottom up shadeI can see what kind of discount I can apply to the order though as I understand how frustrating this situation must be.Otherwise, I would be more than happy to have one of the shades picked up and inspected to see if there's any thing the factory can do to keep the blinds from tilting that way I can send you a temporary shade so that window isn't left open Please let me know how you would like to proceedThank youBest Regards, Janna S [redacted] Customer Care Chat Agent

We are very sorry about your dissatisfaction with the product you ordered from usWe will have a manager contact you and work with you to find a resolutionWe see that a call was shared with you around the cassette option missingWe have a note mentioning a stain but nothing about the issues you are having with the motorizationWe are confident the manager will be able to help find a workable solution when they call you today

On Wednesday January 18,I got a call from Michael P [redacted] , director of customer serviceHe said he would replace all the blinds that have turned yellow and would send me an emailabout thisToday is Monday January 23, and I have not received an email or phone call back from Michael P [redacted] I am just left hanging and so far as I can see nothing has been doneSo this is not resolved

We would first like to apologize for the awful production times you receivedIt is inexcusable that your order took that long to ship It is our understanding that a credit has been issued to your account and the issue is now resolvedIf that is not the case, please let us know

We are extremely sorry about the situationWe will have a Customer Care Manager call you today to discuss the problem and find an appropriate resolution

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We have attempted to contact you about this multiple times, but you are not responding to usWe will attempt to contact you again today, but if you will not respond to us there is not much we can do to solve this problemWe want to resolve this, but we will need your assistance to do so

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]

We continue to wait for the company to remedy the situation Please reopen the caseI will respond as soon as SelectBlinds deals with our complaint.Thank you[redacted]

We are extremely sorry for this situationWe have not had an issue with this product, but have alerted the manufacturing facility to this situationA full refund has been issued to your account

We are extremely sorry that you have had such a frustrating experience with our companyMatching a wood exactly is a difficult task given that each piece of wood will take the stain differently based on a lot of factors controlled by the environment in which the wood was grownThat is part of what makes real wood products do special, they are truly one of a kind That being said, we will have a manager contact you today and attempt to remedy the situation

We are extremely sorry for your unsatisfactory experience with usYOUr concern has been passed to one of our customer care managersThey will be reaching out to you today

According to the manufacturing facility and our Customer Care team, the shutters do appear to be made correctlyWe have offered a $credit on the order to satisfy the customerWe will have our customer service manager reach out again today

I tried calling Select Blinds two times since my Revdex.com complaintNO one is available to talk to me I want a call from themI am tired of trying to contact someone I need someone to "care" about my issue

*** We cannot begin to apologize for this ordealIt is frankly inexcusableWe have a manager contacting you right nowWe will be refunding the $charge for the extra blind you purchased. We are very sorry and hope this at least shows you we stand behind our commitment to
give great service

We want to apologize for everything you have been through with our organizationThere is no excuse for the way you were handledOur VP will be calling you today to personally apologize and attempt to make things right with you

We are extremely sorry for the lack of responsiveness our team has provided youWe have forwarded your situation to our customer service management teamThey will be contacting you today

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I am sorry that you are so disappointed with your productOne of our customer care managers will reach out to you in the next hours to discuss and rectify your problem