Aventura Air Conditioning

This is acceptableYou should receive the brackets shortlySorry for all the confusion and frustration

We are very sorryMichael will be calling you today

I spoke to [redacted] today on the phone and I appreciate the feedback she gave meWe will get better and we have come to an agreement to compensate her for her frustration

I was offed 25% discount on my purchase which was a nice gesture but I needed my blinds for a special family event that was taking place in my homeObviously I did not have them in time regardless, I would like 50% discount to my purchaseI believe that is fair and I wont my original complaint on there website review page to be postedMy review is no-ware to be found [redacted]

[redacted] We are very sorry that your tracks did not arrive with your blindsWe are still trying to understand how this happenedWe are glad that we were able to come to an agreement that satisfied your displeasure and allows you flexibility for future ordersWe will identify how this happened and make sure it does not happen to any other customers

Ms [redacted] , We are very sorry for the inconvenience this has caused youWe have been working with you to solve the issue and believe we are on the road to resolutionIf this is not the case please let us know

We are extremely sorry for the frustration you have experiencedA manager will be contacting you in the next hours to address this situation with you

We will have a Customer Service Manager contact you today about this situationWe apologize for any frustration this has caused you as well

We are extremely sorry about the level of frustration you have experienced with our products and customer service teamWe will have our highest level customer service manager reach out to you today

We were extremely disturbed to learn of the situation you are experiencing with our companyA manager will reach out today and resolve the situationYou have our sincerest apologies and a commitment to make things right

We are very sorry for this situation and the frustration this has surely caused youWe have asked a customer care manager to contact you and find a resolution for you that will make this rightThanks for bringing this to our attention

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Their VP of OPS has contacted me to try and explain that the issue is caused by a variation in the water content of the wood for a stained productExplained to the gentlemen that our product is a painted product and the the second order we revceived actually had the correct color on the valance but not the blinds themselvesVP went on to explain how wood variations will cause color difference in the woodAsked him why the metal header did not and it could not be explainedGentlemen agreed to make sure arranagement for pickup was coordinated in the hours and a full credit for our purchases would also be made in the next hoursVP also promised that a manager would call us to confirm the refund and pick upI will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We are extremely sorry for this experienceA credit was issued to your card on 7/20/

We areextremely sorry that you have had such a poor experience with our company Our measuring instructions are very specific and when followed porecisely we have very few situations like this one We will have a manager contact you today

The case is not considered resolved until we receive the replacements

Revdex.com: Select Blinds has not contacted me in reference to complaint ID [redacted] Please advise Regards, [redacted] ***

We cannot begin to apologize for what you have been throughWe will have a manager contact you today to resolve this situation

***,We are very sorry for the confusion on our policies that you are experiencingOur lead times are calculated in business days, not just days as no progress is made in manufacturing on weekendsWe spoke to the manufacturing facility and the update we have is that the order will ship by tomorrow

We are very sorry about your experienceWe stand behind everything we sellOne of our managers will be contacting you todayWe are confident we can find a resolution

We are very sorry that you are disappointed with your purchase with our companyWe will have one of our Customer Loyalty Managers contact youI am sure you are aware that you are well outside our posted day return policy, but we will attempt to find a resolution that will work for youWe will be calling in the next hours