Aventura Air Conditioning

Please take back your statement that I am way outside the 90 days return policy. I purchased the blinds on end of Mar 2015 and I started the return on early June. If you look at my donation receipt and my conversation with your customer representative, it is absolutely within 3 months of the purchase date. However, your representative never never processed my return. If all your customer service does is to delay the return process and blame your customer for not finishing the whole process by 90 days, then you will be well ashamed and close your business. This is such a b[redacted]t. I do not accept your response!!!

We will have a...

manager contact you tomorrow January 2nd. Our buy 3 get 1 free promotion works as they all do and the free blind is always the lowest cost of the 4. In the case you have 8 blinds, it would be the lowest 2 priced blinds or shades. As for the delay in shipping, it is our understanding you were waiting for samples to pick what you wanted and that played a role in the delay. Our agent notated that she has given you all the necessary tracking information. Hopefully our manager will be able to work toward a resolution for you.

We have tried to contact you many times on the phone number associated with the order. We will try the number on the complaint today. IF we cannot get you what you need, we will refund your money. Sorry for the inconvenience.

Mr. [redacted], We will authorize a 50% credit. That will be done today. With regard to your review. We require that all reviews be relevant to the quality, function, delivery, and value of the product. Your initial review was found to be focused on delivery speed and the service your received. We would love to have you review the product from the angle we believe will be helpful for all customers. IF you would like to do that we will absolutely post your review regardless of what score you give us.  Our hope is that acknowledging our mistake and making things right would play in to that review at some level.

We would be happy to work with the customer. The blinds would still be under warranty. We will reach out to you today.

We are extremely sorry for this experience. A credit was issued to your card on 7/20/17.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for...

the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We will have a Customer Service Manager contact you today about this situation. We apologize for any frustration this has caused you as well.

We have attempted to contact you about this multiple times, but you are not responding to us. We will attempt to contact you again today, but if you will not respond to us there is not much we can do to solve this problem. We want to resolve this, but we will need your assistance to do so.

We continue to wait for the company to remedy the situation.  Please reopen the case. I will respond as soon as SelectBlinds deals with our complaint.Thank you.[redacted]

This is extremely troubling. This product is indeed supposed to provide a complete blackout effect. A manager will be contacting you today. We are very sorry for the frustration this process is causing you.

We are extremely sorry that you have had such a frustrating experience with our company. Matching a wood exactly is a difficult task given that each piece of wood will take the stain differently based on a lot of factors controlled by the environment in which the wood was grown. That is part of what...

makes real wood products do special, they are truly one of a kind.  That being said, we will have a manager contact you today and attempt to remedy the situation.

We are extremely sorry that our team failed to follow through on the handling of your issue. One of our managers will reach out to you today and offer assistance. Thank you for bringing this situation to our attention.

We are very sorry about your experience. We stand behind everything we sell. One of our managers will be contacting you today. We are confident we can find a resolution.

[redacted]We were working with you toward a resolution that would allow you to get the shades the way you want them. Unfortunately, you have filed a dispute with your credit card company which forces us to deal with them. We will communicate our offer of replacing at no charge anything that was not made...

correctly.

The business response is a rehash of what did not lead to a resolution in the first place.  Select Blinds seems to be saying they can send me whatever color blinds they want and chalk out up to "normal" variation.  As a consumer, I believe I have the reasonable expectation that the color of the product most closely matches the sample that I chose, and not samples that I rejected.  There is room for variation in color, but not infinite room.  Since Select Blinds seems to deny this principle.  I hope the Revdex.com will support me in it.  Limits on variation is the whole point of having samples.  If the principle makes sense, all parties should look at the photo I am providing of various samples next to the actual product and judge for themselves whether the "pecan" sample is closest to the product.  Names of the samples should be visible if the photo is expanded by viewers.  I hope the picture comes through.  Please respond in writing.

You are correct that the color looks way off. We have been trying to contact you for 2 days and have not received a return phone call. Can you please respond to us so we can resolve this situation?

We are very sorry for this situation and the frustration this has surely caused you. We have asked a customer care manager to contact you and find a resolution for you that will make this right. Thanks for bringing this to our attention.

We are extremely sorry for this situation. We have not had an issue with this product, but have alerted the manufacturing facility to this situation. A full refund has been issued to your account.

On Wednesday January 18,2017 I got a call from Michael P[redacted], director of customer service. He said he would replace all the blinds that have turned yellow and would...

send me an emailabout this. Today is Monday January 23, 2017 and I have not received an email or phone call back from Michael P[redacted].  I am just left hanging and so far as I can see nothing has been done. So this is not resolved.