Aventura Air Conditioning

We believe this situation is now resolvedWe appreciate that this was brought to our attention

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This order is from over a year agoThis order was for a *** ***, not *** ***We are unsure how Ms*** even fits in to this equationMr *** called in complaining that the shades were to narrowWe went over the fact that roller shades have more fabric deductions than blinds, which
is clearly spelled out on our websiteWe have offered multiple times to remake the shades at a different size at a 50% discountThe customer then filed a complaint with their credit card company, which we fought and wonWe are more than happy to try and work something out with the customer, but miss measured products are not eligible for return based on the product being custom madeWe will have a customer care manager reach out today to discuss options

Revdex.com:I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved if the remedy is satisfactory.As of yesterday 06Mar2017, I have received a package from SelectBlinds but this is only the left door to the wooden shutterI was told in the first email communication on the 26Decto not send back the old broken shutterAnd again in the LiveChat I confirm that I can discharge the entire shutter and not to send it back as I should be getting a replacement shutter and not just the shutter doorThis is not as what was communicated to meI plan to return the package received yesterday 06Maras this was not the correct replacement. Regards,
*** ***

Ms ***, We will have someone contact you today about your situationWe apologize for the frustration this has caused you

We are very sorry for your situationIt sounds like you have a unique applicationWe will have a member of our customer service management team reach out to you to resolve this situation

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We cannot begin to apologize enough for what you have been throughWe had some significant problems with this products manufacturing facilityA manager will be contacting you today to resolve this situation for youWe sincerely apologize for the poor performance of our teamThis is not
indicative of our typical performance and we will identify the issue and resolve the breakdown

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We are extremely sorry fo this situation you are dealing withThis is inexcusable and we will have Customer Service Manager contacting you today and they will solve your issue

We are very sorry for our poor handling of your warranty requestI see in the order notes that a remake has been requested for shade, but your complaint is stating shades are damagedWe will have a customer service manager reach out to you ASAP to ensure we are handling the issue as
needed

We are very sorry for the poor experience you have had with ordering wood blinds from usI have asked a manager to reach out to you. We are using the same supplier that we were using years ago on this productDye lots may not match perfectly, but the colors should be very similarI
apologize for the misinformation you were providedWe will be calling today

Unfortunately I cannot find your order with any of the information you have providedI will have a customer care supervisor reach out to you today at the phone number you provided to see if we can solve your problem

We are extremely sorry for the poor service you have received in this situationOne of our managers will be contacting you today to update you on the status of the solution and apologize for the failure of our team to properly communicate with you through this processThis is not typical of our
service and we believe you will be extremely satisfied with how we handle this from here forwardWe apologize for the frustration this has caused you

I have talked to personal from Select blinds numerous times and they have said they will send new/different brackets and they have not done so thus farI have been told again that they will send brackets and I want to wait and see if they carry thru before I accept

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe business has performed this action and I consider this complaint resolved
Regards,
*** ***

Yes, I called and was told that I must pay double for returning the blindsThe call center told me this twice when I called this weekend. Look at your records on the call center. I gave the correct measurements and Select Blinds choose to deduct inches off the sides Here are the facts:The size on my order is correctI gave SelectBlinds.com the correct measurementsThe size listed on my receipt is correctThe size listed on the sticker on the box is correctThe size of the blinds inside the box is WRONGI did NOT give incorrect measurements!After a horrible customer service telephone call this weekend, I am leary about anything to do with your companyI fear that returning them will not provide me with a replacement product and I will be out of several hundred dollars with no blinds. That's why I have reported this to my credit card company, to Google stores, Facebook, Revdex.com and counsel to seek a moderated resolution

[A default letter is provided here which indicates your acceptance of the business's response. If you
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

***,I have been unable to locate your order with the information you have providedI found an order from 2013, but nothing on the dates you specifiedI will have one of our managers contact you to try and clear up the confusionYou will hear from us in the next hours