Aventura Air Conditioning

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
A reimbursement is suppose to be made within hours, so will reply again if it has not
Regards,
*** ***

*** We are very sorry for your frustrationI see we sent you a technical tip today to hopefully solve the situationWe will have a manager contact you in the next hours to confirm the tip worked for you. We are very sorry for the frustration you have felt

I have asked the manager to call youOccasionally, in this situation customers don't realize that the deductions actually allow the blinds to fit with the necessary mounting hardwareI have asked him to call you and confirm that you actually mounted them and get a picture of the blind in the window s we can better understand the complaint

We are very sorry to hear about your situation and the issue you have with the product you orderedWe have asked our Customer Care Manager to call you and try and find a resolution to the issue you are having

I would like to explain the evolution of my case otherwise I will have to restart this complaint. The company has taken steps but I do want to document these steps so other customers understand my experience. I need this case reopened please Thanks, *** *** ***

*** Thanks for taking the time to speak with meI appreciate your candor. I have asked a manager to contact you about your order and give you an accurate assessment of when your order should arrive

We will have a customer care manager reach you today and go over your options on this order

We cannot apologize enough for this situationWe do not sell products with known defective issues, there is some form of misunderstanding hereA manager will be in touch today to solve this situation

Ms***,We are extremely sorry to hear about your experience and the frustration you are feeling with regard to your orderWe strive to make the blinds ordering process as easy as possibleWe have found that the easiest way to handle measurements and reduce mistakes is to base everything off the
window dimensions, thus allowing us to take all the reductions necessary to ensure a proper fitThis is communicated very clearly on our "How To Measure" page. We want to do everything possible to change your perception of our company, but wanted to make sure you understand this is not something we do to confuse our customersWe will have a customer service manager contact you today to try and resolve your concerns

We are very sorry for the poor manner in which your situation has been addressedWe obviously do not want you to have any product from us in your home that could be a threat to childrenThe product you purchased is certified as a "Best For Kids" productI have asked my team to call you and go
over the possible solutions for your problemThese shades are usually really easy to deal withWe will be calling today

We are very sorry that you are unsatisfied with your order processWe will have a manager call you ASAP with a solution to your issue

We are extremely sorry for the frustration this has caused youIt appears that the blind is being re manufactured as a cordless blind with a wandWe have a manager contacting you today to ensure you are okay with this direction

Their response says nothing as to how they will resolve the situation and no has called me as of yetI want the blinds their site allowed me to orderOutside of that, no response will do

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find
that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I just want my money back and Select Blinds will not reimburse me

Customer Service Rep stated that they were built according to manufacturers specifications.
Still the blinds do not close. I made a video of the blinds not closing in either direction (up/down) and apparently they believe I am trying to trick them. The blinds still do not close 1/2" between slats one direction over 3/4" between slats the other direction. Company will not refund my money

We reached to you via phone and email to offer the solutions we have to the situation on 2/9/Please contact us back so we can resolve the issue

last time I was contacted, I was only offered a 50% discount on future ordersI now have blinds on all of my windowsI am respectfully requesting a refund

We cannot begin to apologize for the frustration you must be feeling. We have one of our managers calling you tomorrow, January 2nd to find a resolution to the issue you are havingWe are very sorry, but we will make this right

We are extremely sorry for the frustration you are currently feelingA manager will be contacting you today to confirm what you would like to be done