Aventura Air Conditioning

We are extremely sorry for the frustration you have experienced. A manager will be contacting you in the next 24 hours to address this situation with you.

I was offed 25% discount on my purchase which was a nice gesture but I needed my blinds for a special family event  that was taking place in my home. Obviously I did not have them in time regardless, I would like 50% discount to my purchase. I believe that is fair and I wont my original complaint on there website review page  to be posted. My review is no-ware to be found. [redacted]

We would first like to apologize for the awful production times you received. It is inexcusable that your order took that long to ship.  It is our understanding that a credit has been issued to your account and the issue is now resolved. If that is not the case, please let us know.

We called and left a message. We will call again today. We want to resolve the situation and make sure you are happy with the resolution.

The replacements have been ordered and will be received in the next 5-10 days. You can leave the complaint open until then.

We are extremely sorry about this situation and we will have one of our managers reach out to you today.

Revdex.com:
Select Blinds has not contacted me in reference to complaint ID [redacted].  Please advise.
Regards,
[redacted]

We are extremely sorry about the level of frustration you have experienced with our products and customer service team. We will have our highest level customer service manager reach out to you today.

I spoke to [redacted] today on the phone and I appreciate the feedback she gave me. We will get better and we have come to an agreement to compensate her for her frustration.

We absolutely did not handle this as well as we could have. We have agreed to ship the blinds 2nd day air. We are very sorry for the inconvenience this has caused you.

The case is not considered resolved until we receive the replacements.

The spoke with customer service and they did find my order. The select blind...

company will not send a return label so I can return the blinds I have no use for. They are unwilling to refund my money. It will cost me to much money to send the blinds back. Select blinds does more business than me concerning blinds they can do more with the blinds than I am willing to. I would appreciate it if they would sent return labels and refund my money for their mistake. Thank you. I am not understanding why they told Revdex.com they can not find my order with the information I gave them.

This is acceptable. You should receive the brackets shortly. Sorry for all the confusion and frustration.

We are extremely sorry for your situation. We rarely have issues like this. It appears that a solution has been reached, but we will have a manager call you to confirm you are satisfied with the solution today.

[redacted]
 We cannot apologize enough for the poor communication you have received through this process. There is no excuse and the appropriate coaching will be done. The good news is that your replacement blind is scheduled to be delivered on January 6th. We have emailed you the UPS Tracking...

number. It is 1[redacted].  Again we are very sorry and we hope the new blind arrives in perfect condition.

We cannot begin to apologize for what you have been through. We will have a manager contact you today to resolve this situation.

We will continue to work with [redacted] until the mater is resolved.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you very much for helping with this complaint.At this time, the only way this matter can be...

resolved will be for me to get my refund back, I have exhausted all my energy and patience on this matter and like I mentioned, 2 months of waiting to get this resolved is a long time. The company can go through all the series of emails I exchanged back and forth with their customer service representative. Whatever they need to do internally to fix this issue or if there was a miscommunication or misinformation among their employees is something I don't need to get involved with. It won't change the fact that the product I have on my windows in my brand new house is defective. Attached, please find the email I received from the Customer Service Agent of [redacted].com on May 11th: I believe an "INHERERNT CHARACTERISTIC" of the product in question is a defect especially when a consumer complains about it and most especially if the company is sending troubleshooting steps and weights to fix the problem and most importantly, if a disclosure or warning is not provided when one initially purchase or about to purchase the product. Janna S[redacted] May 11 Hi Charlotte,I would be more than happy to further assist.  I unfortunately won't be able to refund the total amount of the shades as my production facility advised me that this can be an inherent characteristic of a top down bottom up shade. I can see what kind of discount I can apply to the order though as I understand how frustrating this situation must be.Otherwise, I would be more than happy to have one of the shades picked up and inspected to see if there's any thing the factory can do to keep the blinds from tilting that way.  I can send you a temporary shade so that window isn't left open.  Please let me know how you would like to proceed. Thank you. Best Regards, Janna S[redacted]Customer Care Chat Agent

[redacted]...

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I will wait until for the business to issue a refund and, if it does, will consider this complaint resolved.
Regards,
[redacted]