Avobuy Inc

Review: I have placed and paid for an order for Apple iPhone 5s Factory Unlocked - Color: Silver - Storage Size: 64GB - Carriers: Unlocked / ANY SIM/ IP5SUback in September, 2013 and as of now March of 2014 I have not yet received my order.Despite, multiple attempts to contact the company and find out about my purchase, I have not yet received any products nor my money, further more the company has stopped responding to my emails and refuse to resolve my issue.There fore I believe they are a fraud company that is stealing money from innocent citizens and I want the public to be informed about their fraudulent activities. I believe there website; http://www.avobuy.com/index.php?route=product/category&path=24ph.# AVOBUY 1-949 266 0151SHOULD BE SHUT DOWN TO PREVENT FURTHER STEALING !!!!!!!Desired Settlement: I want this public website company to be shut down due to there, I believe fraudulent activities. My purchase, full refund plus interest would be great! I am doubtful ;-( and skeptical that such a company has enough integrity to do right by their customers!!!!!! It is unfortunate that such companies are allowed publicly advertise and steal!!!!!

Review: Simply put, I ordered $1650 worth of products in May. It is now almost November. I tried to email them three times in the past 2 weeks and me email bounced back saying their customer service email no longer existed. I never received my items and they have made it to where I cannot reach their "company". They basically stole the money.

I will contact my bank about the fraud and hopefully down the line will get my money back. Those were gifts for my kids (I'm a single mom), so this is truly devastating. After what I have been reading online about this company and the hundreds of people they have stolen from, I am not really hopeful about seeing my money ever again... but I will try.

This is not a legitimate company. Shame on them!Desired Settlement: I simply need my $1650 refunded to my Visa which I used to purchase the products. I have tried for weeks to contact them and it is impossible to do so.

Review: I purchased iPhone5S on their website. But I never received them! I asked a refund! I never got the refund! I've asked over and over and over, they said wait. It has been one year already!-----------------important note----------------------They said do to bulk order requirements to expect 90+ days for delivery. And their policy is 100% refund guarantee. But neither is true!Desired Settlement: Money returned for products not received!

Review: I ordered a Iphone 5c with AvoBuy with the understanding that it may take up 7-30days to receive the item and when I ordered the item funds were immediately taken out of my account and I waited patiently over 60+ days and did not receive the item. The only means of contact with this company is through a automated system that is of no use. No human being ever answers the phone.. The automated system gives you an option to speak to a customer service rep, but that only puts you back to the beginning of the message. I then followed their refund procedure and email AvoBuy through email requesting my refund. Again the company states that my refund will take up 7-30 days. It has been nearly 30 business days and still no refund of $306.00. Again when we try to contact AvoBuy the same thing no human being to answer any of my concerns and/questions. We do not have this kind of money to throw away and we have been extremely patient.Desired Settlement: Simply want what is fair and that is our entire refund in orignal payment form debit/bank card of $306.00.

Review: on 09/24/2013 I order a iphone5c 32gb #[redacted] and never received it and on 10/01/2013 I order # [redacted] Walmart gift card and never receive ALSO.sO I WENT TO MY CREDIT UNION AND TRY TO FILE A COMPLAINT THEY TOLD ME THAT BECAUSE ITS BEEN PASS 90 DAY THEY COULDNT DO ANYTHING FOR ME. SO ON MAR 13/2014 I REQRUEST A REFUND AND EVERY TIME I EMEAIL THEM THEY KEEP COMING UP WITH EXCUSE AS THEY DO KNOW WHY I HAVENT RECEIVE IT YET OR THAT THEY MIGHT HAVE MAIL NA CHECK WHICH I NEVER RECEIVE AND I BEEN EMAIL THEM EVERY DAY AND ALWAYS ANOTHER EXCUSE WHY I HAVE NOT RECEIVED IT YET,IAM TIRED AND CAN NOT GET A STRAIGHT ANSWER ICALL AND ALL I GET IS A ANSWERING MACHINE AND NEVER A PERSON TO TALK TOO.Desired Settlement: Desired at least 1000.00 for the hasell that they put me thru but all I want is my money back in my credit card account.

Review: This company is asking for my check account numbers to refund, and has scam complaints

Really - Why can't you put it on the card I paid with. Sorry but you got the worse reputation as a scam (see link below) and I don't want you to have my account and routing number. You can't be trusted just send me a check.

https://answers.yahoo.com/question/index?qid=20130924172827AAimdrn

Actions

AvoBuy Support (AVOBUY.COM)

Add to contacts

12/01/14

To: [redacted]

Pleasase type your reply above this line -##

Your request ([redacted]) has been updated. To add additional comments, reply to this email.

AvoBuy Support (AVOBUY.COM)

Dec 01 10:04 PM

[redacted],

Once again sorry for this long process. We have a new way of refunding your order; All you have to do is send us your banking information (routing and account number and bank name) and we'll make deposits back into your account! Each day, we'll make deposits into your bank until it reaches your full refund amount.

Thanks

Nov 30 01:15 AM

Your Order Has Been Processed!Your order has been successfully processed!

You can view your order history by going to the my account page and by clicking on history.

If your purchase has an associated download, you can go to the account downloads page to view them.

Please direct any questions you have to the store owner.

Thanks for shopping with us online!

Order HistoryOrder ID: #[redacted]Status: CompleteDate Added: 11/08/2013

Products: 1Customer: [redacted]

Total: $306.00 Contact UsOur LocationAddress:

AVOBUY

PO Box 12482

Westminster, CA 92685Telephone:

9492660151

Apple iPhone 5c Unlocked Brand: Apple

Product Code: IP5CU

Shipping Time: Within 60+ Days - FREE SHIPPING WORLDWIDE!

Product Condition: Brand New - Genuine Price: $306.00

Available Options Blue

* Storage Size:

16GB

Tmobile (Locked) Qty: - OR - Add to Wish List

Add to Compare This email is a service from AVOBUY.COM. Delivered by Zendesk.

Date: Tue, 25 Nov 2014 07:30:53Desired Settlement: I would like them to refund the money I paid in full with no more delay- without obtaining my bank routing or account number. There is many complaints about this company scamming on Yahoo and other places. I never recieved the Item for last christmas, and have been without refund for nearly a year with many contacts by phone and email.

Review: I purchased a Green I-phone 5c 32 from this business on 09/24/13 I waited on this phone for a yeah now. I would like to company to send the phone that I purchased order number is 3041.Desired Settlement: I would like to receive the phone I ordered or a better phone like the I phone 6

Review: I purchased a phone from Avobuy on August 13, 2013 totaling $245.00. The item was slated to arrive within 60 days but after that time period lapsed, I looked further into their company and realized I could not even get a refund after the 60 days. So, it is either wait for a phone that you have already paid for and assumed you would receive or ask for a refund before the time window is up (I guess this option is for the people that either got tired of waiting or had psychic powers to tell them that Avobuy is a scam company). Due to all the time that has lapsed, it is much harder to work with the bank to credit back the transaction since Avobuy was quick to take the money in exchange for services not rendered.

Their customer service is another beast of an issue, after being put on hold anywhere from 45 minutes to almost two hours the representatives either tell you that the order will be shipped whenever their order of phones are received or tell you to email their company.Desired Settlement: I would like to be refunded the $245.00 and I would like for this company to be shut down or at least awareness about its notoriety-- I know this is difficult but this company is essentially getting away with fraud and if nothing is done it will continue and more good people will throw away the money they worked honestly for.

Review: Purchased a gift care on Avobuy.com on 12/4/13 and still have not received it. Requested refund on 5/22/14 and still have not received this. They say it may take 60 days for the product and I waited 6 months. They day it may take 30 days for refund and I have waited 60 days. They are not responding to my emails anymore. I paid $106.00 billed to my Discover Card and they have not responded to my refund request. Please follow up with this corrupt business.Desired Settlement: Refund....I spent $106 on 12/4/13 and they have not delivered the product, nor the requested refund.

Review: I placed an order for an ipad from Avobuy but after 3 months had not received it and asked for a refund. They suggested I place a stop payment ( on money that had already been taken out of my account 3 months prior ) or they would refund in 7-10 days. I told them to refund of course. That was on the 5th of March and it is now the 17th of March! How can I force them to refund?!Desired Settlement: I want my refund ASAP!

Review: I have be run around about a refund sent 12/4/2013 and I call again to day wwhile sitting in my bank and I was told by Avobuy the my mom was there inmy account not true at all.Desired Settlement: All I want is my money and a scam put out about this company

Review: I try to bought [redacted]. It was Apr 16, 2014. I got confirmation email. Then Next day Apr 17, 2014 I paid $383 also I sent email at the same day. Same day I got email from [redacted]. Apr 20 2014 I called this number [redacted], I told them I didn't find my order after one day they update my order. Apr 22, 2014, I sent email on this day I give to my bank deposit number. This day [redacted] told me you shipping 30+ days. I sent email May 02, 2014. They are reply May 3, 2014. They give me shipping information. May 15 I called this number [redacted], but they didn't respond my phone. Again I email May 26, 2014. They told me it’s processing. Jun 6, 2014 I sent email but they are not respond. Jul 17 2014 I called this number [redacted], but they didn't respond my phone. I again sent email, Jun 24, 2014. They are sent email Jun 25, 2014 told me they need to 60+ days. Again I sent email Jun 27, 2014. They are replying me and told me 30 – 190+ days. After I sent email Jul 01 2014, I want to refund. They sent to email to refund we need to time 30+ days. Aug 20, 2014 I sent email again. They told me it processed at this time. Sep 11 2014, I sent email but they are not respond. Sep 18 2014, I sent email but they are not respond. I sent email every week but they didn't get same email every timeThey want to my Bank Account Number and Bank Routing Number. But I did not believe any more. So far, I did not any money.

Business

Response:

04/10/2015To whom it may concern:We have refunded this customer in full via Money Order that was sent to their Payment address.We have proof and receipts of the Money Order I Cashier's check that was sent to thecustomer. Please see attachment.Thank you.Avobuy

Review: I have been trying to get a refund on an order I cancelled over a month ago.Cancelled the order, which was never shipped, on April 2, 2014, but still have not received a refund.Have tried many times to contact them by phone, but impossible to talk to a live person.When emailing them, I just get a standard reply that my request has been solved.Desired Settlement: Would like a check sent to me or credited to my bank account.

Review: I purchased for $460 an outdoor patio set over 10 months ago and have never received the product nor a refund. The phone number given to talk with a person at AVOBUY is an endless loop, you can never speak to a representative. Emails are sometimes responded to, promising to send product and now for months promising a refund. Neither has happened, once again.Desired Settlement: I just want my money returned to me. At this point the company has just stolen my money.

Review: 1. Website promises to deliver 2 Samsung Galaxy S4 in 90+ days but have not received my cell phones. Phones were paid for and I waited 160 days. 2. When attempted to call customer service after 90 days I couldnt reach a live person.3. Sent email to company and continuously received the same message: "Your items are awaiting to be processed by the vendor and we will contact you when the order has been fulfilled".4. After awaiting for 160 days put in a request for refund. awaiting for refund at this time.Desired Settlement: would like to receive my money back ($240) paid back to my credit card. my account number is 1256.

Review: Ordered an iphone 5s cell phone, order #[redacted], on April 7, 2014 for $383.

On August 7, 2014 I cancelled the order because it was never shipped.

I have emailed them a few times and receive a reply that they will look

into it for me, but I never hear back from them.Desired Settlement: Just want my money back base on their money back guarantee.

Review: My wife and I placed and order on February 23, 2014, for a cell phone and two gift cards, for the amount of $587.00. We sent the total amount to AVOBUY INC. via money order. About two weeks later, we noticed that the site still said that they were waiting on payment to arrive. My wife called AVOBUY in order to see what the hold up was, and ask if they had received the money order. The customer service representative informed her that there was a problem with the way that the information was put into the system, so my wife gave him the number on the money order. He fixed the number in the computer, and said that the issue was resolved, that we will receive our products in 1 to 2 months. On May 25, after having called a few times prior to check on the status of our order, my wife and I decided to cancel our order and just ask for a refund, which AVOBUY guarantees. We tried to call them, but we never got through to a customer representative. Therefore, we sent them an email on May 25, 2014, to cancel the order. (Our order #[redacted]). They emailed us back, and guaranteed that we would receive our refund within 7 - 30 business days. We sent another email on July 9, 2014, after trying to call several times, and not being able to reach a customer service representative. This email was to ask if we were still going to receive our refund, and when, since it was passed the 7 - 30 business days from the cancellation of the order. Since that day, we have tried to call several more time, but have not been able to reach a customer service representative. Today is September 2, 2014, and we still have not heard anything from AVOBUY. We are now unsure if this business is legitimate, and if we will receive our refund.Desired Settlement: My wife and I would like our full refund of $587.00, either cash or check.

Review: I purchase a galaxy note 3 phone in October, 2013 and still after email and phone calls I have not received the merchandise. Just one excuse after another and don't try to get your money back, not happening.Desired Settlement: I wish to have the item I purchased.

Review: I requested a refund from Avobuy.com for 5 orders because they failed to deliver my items within the 190 days they had written on the item's description. I waited 210 days and my patience was out. I wanted a refund. I requested it the refund for Order ID [redacted] & [redacted] & [redacted] & [redacted] on May 6, 2014[which totals out to be $472] and they changed their term on refund guaranteed to 30+ days after I had already requested there refund, at 30 days terms. It has been 88 days since I requested the refund and they keep telling me to look at my statement, but they have not refunded me anything. I have tried to contact them a few times. It takes them too long to respond to e-mails.Desired Settlement: I would like the Avobuy to send me my Refund Check of $472.00 in the mail within the next few weeks.

Review: ##- Please type your reply above this line -##Your request ([redacted]) has been solved. To reopen this request, reply to this email.AvoBuy Support (AVOBUY.COM)Apr 11 11:05 P[redacted],We are sorry to see that you want to cancel your order. If you happen to changed your mind, please let us know asap so we can keep your order in queue so you don't loose your spot in line. In the meantime, I went ahead and submit your order for cancellation. Please allow anywhere from 7 - 30+ business days for you to receive your refund.If you have any further questions, please do not hesitate to call us at 1-949-266-0151 or email us at [email protected] you.AVOBUY[redacted]Apr 10 06:25 PMOrder I'd: [redacted]Sent from my iPad[redacted] (AVOBUY.COM)Apr 10 12:58 A[redacted],Can you please give us your Order ID number so we can locate your account?Thank you.AVOBUY[redacted]Apr 08 03:39 [redacted] understand you are working with other vendors but5 months is not a timely manner. Please give me my refund in a true timely manner. It shouldn't take more than a week to process a refund.Thank you.[redacted]Sent from my iPad[redacted] (AVOBUY.COM)Apr 07 07:03 P[redacted],Thanks again for ordering with AvoBuy.com. Looks like our vendor is requesting more time on your order. Please keep in mind that we are working with other vendors on getting your order filled in a timely manner. If you wish to not wait for your order please email us back for a refund.Thank you.AVOBUY.[redacted]Apr 06 02:11 PMGood afternoon,I still haven't received the phones I ordered but you took the money from the account. I need to receive the phones or my money back.I purchased the phones on 11/3/2013I have called the contact phone number but we are just placed on hold and no one answers to give me answers.Please let me know if I am getting the phones or my money back ASAP. I can be reached at [redacted].Thank you.[redacted]]This email is a service from AVOBUY.COM. Delivered by Zendesk.Message-Id:4J40MF9C_5348d7a8203ee_75f33fbc2c8c9eac3125fd_sprut ##- Please type your reply above this line -##Your request ([redacted]) has been solved. To reopen this request, reply to this email.[redacted] (AVOBUY.COM)Apr 10 12:58 A[redacted],Can you please give us your Order ID number so we can locate your account?Thank you.AVOBUY[redacted]Apr 08 03:39 [redacted] understand you are working with other vendors but5 months is not a timely manner. Please give me my refund in a true timely manner. It shouldn't take more than a week to process a refund.Thank you.[redacted]Sent from my iPad[redacted] (AVOBUY.COM)Apr 07 07:03 P[redacted],Thanks again for ordering with AvoBuy.com. Looks like our vendor is requesting more time on your order. Please keep in mind that we are working with other vendors on getting your order filled in a timely manner. If you wish to not wait for your order please email us back for a refund.Thank you.AVOBUY.[redacted]Apr 06 02:11 PMGood afternoon,I still haven't received the phones I ordered but you took the money from the account. I need to receive the phones or my money back.I purchased the phones on 11/3/2013I have called the contact phone number but we are just placed on hold and no one answers to give me answers.Please let me know if I am getting the phones or my money back ASAP. I can be reached at 508-933-0430.Thank you.[redacted]]This email is a service from AVOBUY.COM. Delivered by Zendesk.Message-Id:4J40MF9C_53464f172ee77_[redacted]7_sprut ##- Please type your reply above this line -##Your request ([redacted]) has been solved. To reopen this request, reply to this email.[redacted] (AVOBUY.COM)Apr 07 07:03 P[redacted],Thanks again for ordering with AvoBuy.com. Looks like our vendor is requesting more time on your order. Please keep in mind that we are working with other vendors on getting your order filled in a timely manner. If you wish to not wait for your order please email us back for a refund.Thank you.AVOBUY.[redacted]Apr 06 02:11 PMGood afternoon,I still haven't received the phones I ordered but you took the money from the account. I need to receive the phones or my money back.I purchased the phones on 11/3/2013I have called the contact phone number but we are just placed on hold and no one answers to give me answers.Please let me know if I am getting the phones or my money back ASAP. I can be reached at [redacted].Thank you.[redacted]]This email is a service from AVOBUY.COM. Delivered by Zendesk.Message-Id:4J40MF9C_534358e7d2dcd_[redacted]_sprut #- Please type your reply above this line -##Your request ([redacted]) has been received and is being reviewed by our support staff.To add additional comments, reply to this email.[redacted]Apr 06 02:11 PMGood afternoon,I still haven't received the phones I ordered but you took the money from the account. I need to receive the phones or my money back.I purchased the phones on 11/3/2013I have called the contact phone number but we are just placed on hold and no one answers to give me answers.Please let me know if I am getting the phones or my money back ASAP. I can be reached at [redacted].Thank you.[redacted]]This email is a service from AVOBUY.COM. Delivered by Zendesk.Message-Id:4J40MF9C_5341c31b7a155_[redacted]_sprutDesired Settlement: Want full refund of funds within 15 days