Away To Paradise Vacations

In response to your client's complaint, it must be noted that we are not responsible for the marketing of promotions The marketing company and companies that gives presentations are totally separate entities from us.Please have your client review disclaimer below There is nothing I can do for your client at this time.‘Away to Paradise Vacations’ and its vendor partners accept no responsibility for any verbal or written representations made in conjunction with this offer by any distributor or agent other than those included in this offer.’Charles C***

In response to your client's complaint, our vendor has no record of receiving a cruise request from her I need more information concerning this matter Did she send in docs to former vendor [redacted] ?If so, she will have to send in another request to our new vendor ( [redacted] [redacted] ) Her reservation deposit will be waived.She may log onto: [redacted] and fill out a planning form As far as a refund is concerned, she is past days and no refunds are issued past days.Have your client contact me at address below and I will attempt to offer her a compromise.Charles C [redacted] @awaytoparadisevacations.com

In response to your client's complaint, please convey our apologies to your client He should have received his email confirmation sometime ago I have taken the liberty to expedite his confirmation info Please have him check he email box If he does not see it, have him check is spam.CC***

In response to your client's complaint, there are absolutely 'NO REFUNDS ON RE-SHIPMENTS' They were re-shipped on 10-7- If they want to submit their reservation request, they may do so, but they must pay the reservation deposit HPV will not handle their reservation request for free.Your client was well aware of Terms and Conditions concerning the Promotional offer It was stated clearly on receipt.We stand by our policy.CC***

Hello [redacted] , The restocking fee stands!! Do not send me anymore complaints concerning this matter It will not be responded too! [redacted] ***'s refund was processed on 1-29-16.Thanks,CC***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:There are no certificates in the packet you mailed me Only papers asking for yet more money Why should I be out any money (restocking fee) when their were no airline and cruise travel certificates as stated? Your package is on the way back to you with copies of US money orders I sent Reason - There are not Airline and Cruise certificates in package you sent, as stated There are only request for yet more money to supposedly receive these alleged cerfificates.Regards, [redacted]

In response to your client's rejection, I am unaware as to the $she has claimed o have paid It certainly was not to us I am trying to assist her, but she has to be more specific with her complaint No Refunds are issued past days.I want to offer her a nice package for her trouble, but she has to be willing compromise.CC***

In response to your client's complaint, I have been in touch with [redacted] They assured me that they will be in touch with her and they appreciate her patience.They normally do not contact patrons until they are approxdays away from traveling They are experiencing a backlog and are doing everything in their power to contact everyone in a timely matter.CC***

[redacted] In response to your client's complaint, it must be noted that we are a Gift Incentive Company onlyWe are not responsible for marketing or fulfillment of promotionsUnfortunately, we occasionally get caught in the middle between Marketing, Fulfillment companies and customers.Many customers are under the impression that these promotions are FreeThey are notCustomers are responsible for taxes, fees and surcharges associated with promotionsWe make every effort to make customers aware of this fact.I will refund your client her activation fees less the stated re-stocking fee She will have to return all original certificates and coupons.Sincerely,Charles C***

Re-stocking fee is stated plainly on our site and on receipt We have expenses that must be offset If she had a problem with the re-stocking fee, she should not have activated certificate Re-stocking fee is applicable.CC***

In response to your client's complaint, the re-stocking fee was 10%, not 15% He was informed of re-stocking fees via internet and receipt.This matter is closed.CC***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: MrColvin CANNOT fulfill the terms of the agreement because the company he employs to process the air travel DOES NOT PROVIDE AIR TRAVEL FROM UTAH where the presentation was made He has all of my documentation, including my checks I will begin writing letters to state and local consumer and legal agencies immediately Regards, [redacted]

---------- Forwarded message ----------From: Charles C***< [redacted] @***.com>Date: Thu, Aug 31, at 5:PMSubject: [redacted] - ID#: [redacted] To: [redacted] < [redacted] @myRevdex.com.org>Dear [redacted] ,In response to your client's complaint, we cannot find any record of her in our database Please have her email a copy of her receipt and processed check as verification to this address.Once I receive requested documentation, I will be able to investigate her complaint more thoroughlyThanks,Charles

This company, along with H [redacted] P [redacted] l Vacations, is a scam in my opinion Their "free" travel offerings are quite deceptive and border on fraudulent practices Obviously, I'm not alone in my dealings with themExpensive lesson learned!

In response to your client's complaint, sometimes the fax machine has to be re-initialized We apologize for any inconvenience.Have them try to fax docs again If they have same problem, please have them email me at address below We will fix problem.Their patience is appreciated.CC [redacted] @awaytoparadisevacations.com

You are not receiving a refund because you are way past refund deadline!! You will not be receiving a refund! You either re-submit, exchange or extend!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because I have not yet received a refund I will gladly accept the response once the refund has been received Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because: Regards, Michael [redacted] There was not several repairs to the veichle and only two repairs fixed the issue addressedThe final issue was not fixed and we then returned the SUVWhen sent in it was shacking really bad and you fixed a clutch fan and radiator capThe issue got worse when I picked the veichle up and now it's back on the lot

If your client is referring to the bad rating of [redacted] , we no longer use them for fulfillment In addition, bad ratings are given to companies for a number of reasons Some justified and some unjustified.Have your client return all certificatesalong with copy of processed check and letter stating reason for refund request Once requested documentation is received, their refund will be processedCC [redacted] ***Dale City, Va

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Now it is obvious that company APV is pointed on [redacted] to cover themselves.We still believe that it is a scamI am sending to you a copy of [redacted] response ( see complain ID [redacted] ) and my answer to themI do not hear from them since:Hello [redacted] & [redacted] ***,We have received your Cruise / Airfare Planning FormsHowever, we do not have any promotional inventory for your requested destination.Please provide us with Your response is needed to move forward with the planning of your Travel.Thank you, [redacted] Reservations Specialist [redacted] ***###-###-#### [redacted] @***.com Regards, [redacted] ***