Away To Paradise Vacations

Concerning your client's complaint, it must be noted that Away to Paradise Vacations has nothing to do with Marketing or fulfillment of promotions. We make every effort to make client's aware of the additional fees and restrictions that are associated with promotional travel. Many companies use our Travel Incentive certificates to market their products or services. We are responsible for what is stated on our certificates only! Unfortunately, we sometimes get caught in the middle between marketing and fulfillment companies. That is why our disclaimer is on all of our certificates.Please have your client review disclaimer for future reference‘Away to Paradise Vacations’ and
its vendor partners accept no responsibility for any verbal or written
representations made in conjunction with this offer by any distributor or agent
other than those included in this offer.’
CC***

I have no idea who *** *** is Have client contact me at this email address I will see if we can work this out.CC***@awaytoparadisevacations.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: *** *** ***, *** *** *** and *** *** *** and whatever other name is associated with this scam are all one entityI have contacted Travel Center and they refer me to *** *** ***, so I contact *** *** and I get the run around or the emails stating that no refund will be givenThen I contact *** *** *** and they suggest I pay an additional for a quote to book a vacation that was offered at a promotional price, but when the quote comes in it's ridiculously over pricedI do not know if they are trying to get more money out of me and continue to steal my money or if the business is a legitimate travel businessI have tried calling the customer service number to get assistance: ###-###-#### and I have been very unsuccessful in trying to resolve this matterI just want to get my money that was paid to this whole bisiness , *** *** *** and *** *** *** and *** *** ***They are all operating under the same scam Please assist me in getting my refund back. Regards,
*** ***

In response to your client's complaint, she would have received an Airfare voucher certificate and a 3/hotel voucher. I need those vouchers before her refund can be processed. If she is stating that she does not have vouchers because she sent them into vendor, once vendor is contacted
there are no refunds.Have her contact me at this address. I will attempt to resolve this issue.CC***@awaytoparadisevacations.com

In response to your client's compliant, we have been advised by our attorney to halt all refunds at this timeBankruptcy Attorney is: *** *** *** *** ** *** ***, Alexandria, Va ***

In response to your client's complaint, he mentioned that he would have to pay an additional $280.00.  All prices are based on availability, ports and dates of departure.  High season travel will incur higher surcharges.  The additional surcharges would be for 2 people.  Have him...

contact me at email address below.  We just signed contract with new vendor.  I am sure we can work out an equitable arrangement.C. C[redacted]@awaytoparadisevacations.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: 
[redacted] and [redacted] and whatever other name is associated with this scam are all one entity. I have contacted Travel Center and they refer me to [redacted], so I contact [redacted] and I get the run around or the emails stating that no refund will be given. Then I contact [redacted] and they suggest I pay an additional 25.00 for a quote to book a vacation that was offered at a promotional price, but when the quote comes in it's ridiculously over priced. I do not know if they are trying to get more money out of me and continue to steal my money or if the business is a legitimate travel business. I have tried calling the customer service number to get assistance: ###-###-#### and I have been very unsuccessful in trying to resolve this matter. I just want to get my money that was paid to this whole bisiness , [redacted] and [redacted] and [redacted]. They are all operating under the same scam.  Please assist me in getting my refund back. 
Regards,
[redacted]

Received his documentation.  I informed him that refunds may take up to 30 days to process.

I am not getting into this back and forth hostile and negative communication.   I have no further comments concerning this matter.

In response to your client's complaint, any additional money she has to send in is refundable.  Money is to secure her reservation.  As far as her speaking with me, it is not necessary.  I do not handle fulfillment.  All contact info is in booklet.It is very self explanatory.C. C[redacted]

In response to your client's complaint, package was mailed to him on 11/11/16.  He certainly should have received it by now.  Our shipping dept. computer crashed on that day and it was sent out without receipt.Normally a booking fee would have been paid, before confirmation was emailed to...

the client.  I will send him the confirmation and waive his booking fees.  I will send confirmation to this email address:  [redacted]C. C[redacted]

Provider was able to provide services.  That was not the problem.  If she did not like quote, she could have re-submitted request for another date or destination.We stand by our refund policy.C. C[redacted]

In response to your client's complaint, I have been in touch with [redacted].  They assured me that they will be in touch with her and they appreciate her patience.They normally do not contact patrons until they are approx. 90 days away from traveling.  They are experiencing...

a backlog and are doing everything in their power to contact everyone in a timely matter.C. C[redacted]

In response to your client's rejection, I am unaware as to the $1800 she has claimed o have paid.  It certainly was not to us.  I am trying to assist her, but she has to be more specific with her complaint.  No Refunds are issued past 180 days.I want to offer her a nice package for her trouble, but she has to be willing compromise.C. C[redacted]

I had already explained to your client that refund check was send out of the 1st of April.  We have had several pieces of mail go missing during that time and have filed a formal complaint with the Post Office.  It cost a lot of money to stop payment and re-issue checks.  We wait a reasonable amount of time before re-issuing.  Her check will be sent out signature confirmation on 6/3/2016.  Hopefully she will receive this one. C. C[redacted]

In response to your client's rejection, please have him return all docs along with copy of processed check as verification and letter stating valid reason for refund request.Once requested documentation is received, I will consider his request.  Refunds will take approx. 45 days to process.C. C[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Now it is obvious  that company APV is pointed on [redacted] to cover themselves.We still believe that it is a scam. I am sending to you a copy  of [redacted] response ( see complain ID [redacted]) and my answer to them. I do not hear from them since:Hello [redacted] & [redacted],We have received your Cruise / Airfare Planning Forms. However, we do not have any promotional inventory for your requested destination.Please provide us with    Your response is needed to move forward with the planning of your Travel.Thank you,[redacted]Reservations Specialist[redacted]###-###-####[redacted].com
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
I did submit an request for a refund in May 2016.  I have the email to confirm it.  He requested that I send back all vouchers.   Which I did.  I did not get a refund.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as I get the FULL refund in the amount of $196.00.   I will return the pieces of papers that were sent to me (aka documents) along with copies of the cashed checks and a letter explaining why I want the refund.  I expect a timely refund of my $196.00 or further steps will be taken with the Indiana Attorney General.
Regards,
[redacted]

In response to your client's rejection, she claims she filled out a registration form on 10/10/15, then she has (July).  Which is it?  If it was July, there are no refunds after 180 days.  She is well beyond that.  I will offer her an extension or exchange but she cannot receive a refund at this time.C. C[redacted]