Away To Paradise Vacations

In response to your client's complaint, I am confused as to what she is actually complaining about. If she has an issue with certificates, in order for her to receive a refund, she will have to return all certificates along with copy of processed checks as verification and letter stating
reason for refund request.Our re-stocking fee is stated on the receipt as well as our website. The re-stocking is necessary to cover our expenses of product and shipping costs.When I receive the requested documentation, her refund will be processed less re-stocking fee.CC***

In response to your client's complaint, His check minus re-stocking fees will be sent out tomorrow Just waiting on verification of address

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: per last discussion with Revdex.com, company had not filed for bankrkuptcy
Regards,
*** ***

In response to your client's complaint, I offered him a cash card worth more than the $he is requesting He refused I will refund your client less re-stocking fees when our budget permits Our company is currently experiencing a cash shortage We do expect funds to
refund all clients in December Their patience is appreciated. CC***

In response to your client's complaint, please have her check her email. Confirmation was sent to her yesterday on 11/8/17. Confirmations normally takes of to business days to receive. Please offer our apologies to your client. If she has any additional concerns, she may
email me at this address.Sincerely,Charles C***

My husband and I attended a seminar today at the Crowne Plaza on Thousand Oaks Blvd where the people conducting the seminar were promotioning cheaper travel rates if you registered and paid today Also, they offered free travel airfares for two people just for attending the seminarThey said at the beginning of the seminar that there were no pressure tactics but they did try to pressure you into paying at the end of the seminar We were not interested At the end of seminar, they gave us a voucher to pay a total of $for travel tickets to supposedly travel any where in the USSound fishy to me that why I decided to check them out The printed voucher forms that they passed out at the end of seminar were had smugged marks on them and there was no telephone number There were other things that didn't sound right and raised a red flag Hope the couple who paid their money, can get it back

I
do not issue refunds via-email. You will have to return all
certificates along with copy of processed check or receipt and letter
stating reason for refund request.Also,
a 10% re-stocking fee will be assessed. In addition, if a reservation
request was submitted to *** *** ***, the reservation
deposit is non-refundable. Send
all docs to address below. No refunds are issued after days of
receipt of docs. After days, your only option is to request an
extension or exchange. *** *** *** *** *** **Dale City, Va ***CColvin

Concerning your client's complaint, it must be noted that Away to Paradise Vacations has nothing to do with Marketing or fulfillment of promotions. We make every effort to make client's aware of the additional fees and restrictions that are associated with promotional travel. Many companies use our Travel Incentive certificates to market their products or services. We are responsible for what is stated on our certificates only! Unfortunately, we sometimes get caught in the middle between marketing and fulfillment companies. That is why our disclaimer is on all of our certificates.Please have your client review disclaimer for future reference
‘Away to Paradise Vacations’ and
its vendor partners accept no responsibility for any verbal or written
representations made in conjunction with this offer by any distributor or agent
other than those included in this offer.’
CC***

In response to your client's complaint, we stand by our refund policy. She was quite aware of our policy prior to forwarding her reservation request. I will offer her an extension or exchange to certificate of equal or greater value.CC***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: The business is not being truthfulWas told by said company that if desired the price paid was refundableThe package deals they offer are on their terms which wasn't disclosed during the presentation or before paymentThey only offer gift packages to specific locations and datesNone of which are acceptable for our scheduleI have been very patientIt's been almost a year now waiting for a refund1st it was due to then claim they didn't receive paperwork, 2nd was told it would take at least days, 3rd was told refunds would not be given out until the 1st of the year in Feb, now its the organization is restructuringFor goodness sakes how long does it take if you're an honest companyAll I want is my $back
Regards,
*** ***

In response to your client's complaint, it is our desire to refund everyone who is deserving We are currently re-organizing our company We have recently acquired our own booking engine so clients will not have to go through 3rd party Our cash flow is strained at this time
Most problems stem from clients being under the impression that promotions are free when they are not They are discounted promotions Unfortunately, we are caught in the middle between marketing companies and clients We can assist this client if given the opportunity We can give them a premium condo certificate that is worth more than the refund they are asking or book their travel and waive their booking fees, but at the moment all refunds have been temporarily suspended Clients patience is appreciated.CC***

In response to your client's complaint, *** worked over time to try and accommodate her to no avail. We did not promise her a Free Vacation.
No company can afford to travel anyone for
Free. The certificates that your client received at her presentation
states that she is responsible for taxes, fees and surcharges. Our staff
put in a lot of time to insure your client receives the best quote available on
the market. They cannot afford to do it for Free. If she has a
problem concerning the promotional offer, I suggested that she take it up with the
company she received certificates from.
We made another attempt to satisfy your client’s request by sending her one of our premium certificates, she could have taken a day cruise for pennies on the dollar. She did not wanted them to give her a cruise for nothingThen after all this, she is requesting her money back. She was very aware of our refund policy prior to her sending in her reservation forms. We stand by our policyCC***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I am rejecting the response because they say I can't get a refund after mailing the certificate to the vendor. I didn't mail it to the vendor I mailed the original certificate to them to get a refund. They mailed me back a copy and now they are demanding the original again! They are not answering about the fact that they have the original! This is very dishonest!
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I have email the company today back per there request. Can you explain the next step.?

In response to your client's complaint, have him return the documents that were mailed to him I do apologize for the customer service issues and have taken care of matter As far as what he was promised, we do not give presentations or do marketing of any kind All travel is
promotional in nature and subject to taxes, booking fees and surcharges Normally, there are no refunds past days, according to refund policy on his receipt Since we no longer offer the day Orlando and Ft Lauderdale trip, I will consider his refund request.CC***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

In response to your client's complaint, it appears their complaint should have been forwarded to *** *** ***. We have absolutely nothing to do with fulfillment of promotions. *** *** *** is a totally separate company from ATP. In addition, we have severed all ties with
*** *** ***. If your client submitted reservation fees and quote with *** *** ***, they will have to contact them for a refund.I have reviewed the attached letter, that is why I am confused as to why the complaint was lodged against us to begin with.If they are attempting to get an All inclusive vacation, I can assist them because we have access to other vendors. However, I cannot assist them in regards to a refund.Sincerely,Charles C***

In response to your client's complaint, all Promotional Travel is based on availability. I do not have a problem with refunds provided it is requested in accordance with our policy. Once vendor is contacted no refunds can be issued at that point. If she wants to re-schedule, extend
or exchange, that will be acceptable. She may contact me at email address below. CC***@awaytoparadisevacations.com

In response to your client's complaint, I need to know details of exactly why he is requesting a refund. If he was denied a refund, why was he denied exactly? I need to know to whom he spoke.If he was outside of days or submitted a reservation request with the vendor, those
reasons would have been grounds for his request being denied.He may contact me at address below to discuss matter.CC***@awaytoparadisevacations.com

We have attempted on several occasions to assist *** *** to no avail. I will contact MrC*** at *** to see what can be worked out.His patience is appreciated.CC***