Away To Paradise Vacations

Please re-open this case as it has NOT been resolved! They have NOT refunded my money as promised as of this date, 8-28-Can you please contact the company and assist me in getting my refund that I've been trying to get since May I believe they are trying to cheat me and take advantage of senior citizens of our money.Thank you for your help**& [redacted]

In response to your client's complaint, we are a Gift Certificate Incentive company only and are not responsible for representations made concerning promotions If your client is requesting a refund, they will have to follow procedure below in order to receive one.You will have to return all certificates along with copy of processed check or receipt and letter stating reason for refund request.Also, a 10% re-stocking fee will be assessed In addition, if a reservation request was submitted to Hot Promotional Vacations, the reservation deposit is non-refundableSend all docs to address below No refunds are issued after days of receipt of docs After days, your only option is to request an extension or exchangeCheshire Station Plaza, Suite 53Dale City, Va 22193CC***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I filled ourt registraion form on10/( last July ) along with a $check they cashed,,,,You have copies of the form and the chck..This is a scam !! Please help !!! Regards, [redacted]

MrC [redacted] sent me an email indicating they would resolve this problem However, this is not the first email saying that and nothing has been accomplished so far I sincerely hope this time will be different, but as of now, the problem has not been resolved [redacted] ***

In response to your client's complaint, he did not get a refund because he was past deadline to receive one Refund policy is stated plainly on his receipt and on our website I will assist him in anyway I can, but he cannot receive a refund at this time.CC***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:How much sense would it make that I don't want this to be resolvedSince when is being upset with somebody legal cause for them not to do what they said they were going to doSaying they called me and tried to call me several times it is an out-and-out lie they never did any such thingMy husband was standing right here well I tried to call them literally non-stop from a.mto 11:a.mon the day I was supposed to and no one answered the phone I don't care what they say or how they say it to try to make themselves look like they're doing something right they never answered that phone and that's all there is to itI tried different lines for two and a half hours nobody answered the phoneThey finally answered the phone after I lodged a complaint with you and they wouldn't talk to me they put me through to a so-called mrC [redacted] and he immediately started being rude to me which caused me to be upset and then he said he was not going to talk to me and he didn't have to deal with me and that he has a mother and he doesn't need oneWhat kind of business practice is that? They never tried to accommodate me never never never! All I wanted from them was a date and an airport that I could fly from that would not cost me anything other than the surcharges and taxes according to their promisesThey refused to supply me with any such thing because it does not exist! The fact that they keep telling you that I wanted to travel on high-volume days or at certain times or certain airlines or any other restriction that applies no such thing! I was willing to travel whenever I could according to their terms and conditions whereby I would only have to pay the surcharges and taxesThey could not furnish me with any such dates because they do not exist! I cannot for one second believe that if someone couldn't resolve this so called the problem that they couldn't give me a supervisor who could help me or at least be courteous enough to understand that I am willing to do what I need to do to get the promises they madeTo hang up on me and refused to take my calls because I was so called Rude is just insanely ridiculous and outrageousNobody does that! I don't know what he considers really but he would not let me get a word in edgewise and he was talking over me the whole time and would not even let me ask the questionSo trying to resolve my problem? I don't think so! I have lodged a complaint with the Attorney General's office because I still don't believe this outfit is even realIf they were going to come through on a contract and promise that they made to me somebody would have contacted me at least once and they never ever didThey never called my house they never called my cell phone not once! I don't care what records they say they can show you they don't exist! Make them prove it! Regards, [redacted] ***

In response to your client's complaint, we have never promised her anything for Free If someone did promise her a Free vacation, she needs to contact that party It is imperative that all Terms and Conditions are read in it's entirety prior to activating certificate The word Free is no where on our certificates.Our disclaimer is printed and stated clearly on all of our certificates that are presented to clients.Please review below for future reference.‘Away to Paradise Vacations’ and its vendor partners accept no responsibility for any verbal or written representations made in conjunction with this offer by any distributor or agent other than those included in this offer.’CC [redacted] / [redacted] Style Definitions */

I will refund your client less re-stocking feesThis is finale!

In response to your client's complaint, confirmations were emailed to them twice Once in April and the 2nd one in August If she followed instructions in email, she would have been taken care of She activated her certificate back in Febof this year There are no refunds at this point If she is having problems with fulfillment company, I will assist her She may contact me at this address Copy of confirmation emailed to your client is below.CC*** Hot Promotional Vacations2:PM (minutes ago)tome---------- Forwarded message ---------- From: Hot Promotional Vacations < [redacted] >Date: Wed, Apr 27, at 11:AMSubject: CONFIRMATIONTo: [redacted] Dear Traveler,Hot Promotional Vacation has received your travel deposit, and we're sure that you are excited to begin booking your travel adventureWe are attaching a link in this email (provided below ), it will take you to a registration page, once you complete the registration page you will be automatically forwarded to the website that will be handeling your travel request & booking your travelYou will need a confirmation number to proceed with your booking, this number will be specific to your vacation offerYour deposit will be applied to your travel quote.YOUR CONFIRMATION # [redacted] CLICK HERE TO BEGIN YOUR REGISTRATION -----> http://www.travelguaranteedgroup.com/#!register-tc/pzta9Happy Travels,Hot Promotional VacationsTravel Confirmation DepartmentCustomer Service Department###-###-#### ( 8am-6pm CST)

In response to your client's complaint, it must be noted that we have no control over the marketing or fulfillment of promotions Please have your client review disclaimer below.All businesses have expenses, and fees help to offset these expenses Nothing is totally FREE!The Travel businesses work within the law and are not scams!‘Away to Paradise Vacations’ and its vendor partners accept no responsibility for any verbal or written representations made in conjunction with this offer by any distributor or agent other than those included in this offer.’ CC***

Attached are the forms that Fun Time Reservations sent me, showing terms and conditions and fees to be paid for the "free" cruise Also attached are the emails between myself and the reservation specialist.Thank you for you help in this matter.Sonia R***

I have reviewed the response made by the business in reference to complaint ID [redacted] , I just want my airline tickets then or even a PHONE CALL with someone who can actually speak English would be great they refuse to respond to me but get back to you within one day I don't get it Revdex.com: [redacted]

In response to your client's complaint, have him log onto: www[redacted] .com and fill out a planning form One of our former female employees should have contacted and informed him.We do apologize for this mishap.Sincerely,CC***

Bankruptcy Attorney: [redacted] **., Alexandria, Va ***

In response to your client's complaint, I had a member of my staff give her a call At this time, she has no grounds to ask for refund We apologize for her product being shipped out late The product was late being shipped to us.Her docs will be expedited today We appreciate your client's patienceCC***

In response to your client,s complaint, I have informed her of our year end cash flow problems Everyone including your client will be refunded as soon as possible Our finances are slowly improving and we are asking everyone for their patience during this time.CC***

All refunds will be processed the middle of JanuaryYour client's patience is appreciated.CC***

In response to your client's complaint, in order for her to receive a refund, she will have to return all certificates along with copies of processed check or receipt and letter stating reason for refund request.Once requested documentation is received, her refund less re-stocking fee will be processed Refunds takes approxdays to processed.CC***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I was told in January that after sending in the vouchers which I did send certified mail ( at an extra cost to me) would receive the refund I have been waiting for since October Regards, [redacted]

In response to your client's complaint, it must be noted that we do not offer Free travel We have nothing to do with marketing or fulfillment of promotions We supply gift incentives only! No refunds are issued after days I will have HPV submit her another quote that I feel will be satisfactory Her patience is appreciatedCC***