Away To Paradise Vacations

I can replace their vouchers with one of our premium condo certificates if you prefer They are worth more than the refund your client is asking for They may email me at this address below.CC***@awaytoparadisevacations.com

In response to your client's complaint, I can offer her an extension or exchange to something of equal or greater value. There are no refunds after days from activation.CC***

In response to your client's complaint, It appears he has not even submitted his reservation request to Hot Promotional Vacations. To do so, he will have to log onto: www.hotpromotionalvacations.com and fill out a planning form. If not, he will have to return all docs and letter
requesting refund along with copy of processed checks as verification to this office. Once requested documentation is received, his refund minus re-stocking fee will be processed.CC***

I have reviewed your client's complaint. Packages may take up to Business days to receive. If he does not receive it by next week, he may email me personally at address below.I will take care of matter.His patience is appreciated.Sincerely,C
C***@awaytoparadisevacations.com

I will check with the vendor concerning airfare from Utah If that is the case, I will approve his refund request

In response to your client's complaint,we are in the process of modifying our website and re-organizing our customer service dept.Please convey my apologies to your client I will have someone call her asap.CC***

In response to your client's complaint, there are No Refunds on re-shipments as stated on the front of his receipt In the interest of maintaining good customer relations, I refunded him partially when I was not obligated to do so. CC***

In response to your client's rejection, THERE ARE NO REFUNDS AFTER DAYS!! She may reschedule their vacation or receive an extension or exchange for something of equal or greater value.CC***

Away to Paradise Vacations is a scam!!! My wife and I attended one of there "sales" presentations and received their vouchers for a 3, or night cruise and airfare A day or two after the presentation, we received a phone call from them offering the premium travel package for about $450, when it normally ran in the thousands - our name was chosen randomly We decided to pass We submitted the forms and the feesFirst, they are almost impossible to get on the phoneWhen we did get them on the phone, they were rude and abrupt We had requested a proposal for a night Alaskan cruiseWe requested a balcony knowing it might cost more They responded by saying that they nor any other travel agent could find cruises to Alaska We sent them the exact cruise we were wanting to go on They said they couldn't access that cruiseThey offered us a night cruise to the BahamasWe didn't want that and they became combativeBy the time it was over, they stopped communicating with usWe then asked for our money back They have not responded in over a monthWw have given them every chance to make this right, however, they have chosen to not respondWe have lost all of our fees and you will tooI cannot recommend them at allIn fact if you are approached, run!!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: MrC*** states he has been in constant contact with me yet it has been constant vague information providedI have asked to speak with him multiple times via phone with no call in return and short/brief responsesMy last email exchange is proof of that I was instructed most recently to follow the instructions in a booklet I received as an exchange offer in place of a refund Again this requests I send in more money in order to continue with this process and then I will receive information on how to book this trip Unfortunately this is the reason I am requesting the refund to begin with If I was aware up front how difficult this process would have been then I never would have sent in additional money and be in this predicamentThese processes make it difficult for anyone to schedule a trip not to mention the restrictions I have encountered throughout this entire process I feel an honorable company should do the right thing and offer a full refund due to my inconvenience The two other companies involved in this original transaction (free night day hotel stay and round trip airfare) have accepted my request for full refund and are currently processing thoseThey did it without questionTherefore I would expect Away To Paradise to do the same as that is quality customer service.
Regards,
*** ***

In response to your client's complaint, we do not give presentations. We have nothing to do with marketing or fulfillment of promotions.We only provide certificate incentives to other companies to market their products or services. No company can afford to offer Free travel without
offsetting their expenses.Please have your client review our disclaimer for future reference.Unfortunately, there is nothing I can do for your client at this time.‘Away to Paradise Vacations’ and
its vendor partners accept no responsibility for any verbal or written
representations made in conjunction with this offer by any distributor or agent
other than those included in this offer.’
Charles C***

In response to your client's complaint, it must be noted that we have absolutely no influence over pricing of promotional vacation offers. Clients are responsible for taxes and surcharges. If your client is requesting a refund, they will have to return all certificates along with letter
stating reason for refund request. In addition, they will have to include copy of receipt and processed checks as verification.Return all requested documentation to: Away to Paradise Vacations, *** *** *** *** *** *** Dale City, Va ***

In response to your client's complaint, it must be noted that no further refunds will be issued at this time We have retained the services of a bankruptcy Attorney and have been advised to inform our clients of such If any of your clients are requesting additional information
concerning this matter, they may contact our Attorney below We do apologize for having to take this action, but can find no other options at this time.Bankruptcy Attorney is: *** Law Firm, *** ** *** **., Alexandria, Va ***CC***

In response to your client's complaint, it must be noted that we do not offer Free travel. We have nothing to do with marketing or fulfillment of promotions. We supply gift incentives only!
No refunds are issued after days. I will have HPV submit her another
quote that I feel will be satisfactory. Her patience is appreciated.
CC***

I M REJECTING THIS RESPONSE BECAUSE THIS COMPANY ONLY SENDS NOTIFICATIONS FOR ME TO SEND MORE MONEY TO THEM WHEN THE CERTIFICATE OFFERED FREE REWARDS. I STILL AM UNABLE TO SPEAK TO A LIVE PERSON.[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

[To assist us in bringing this matter to a
close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I was told all I would have to pay was the $for airfare & hotels but this offer has additional surcharges from $- $per person This is not what I was promised I would like my $refunded
Regards,
*** ** ** ***

From: *** ***Date: Tue, Jun 23, at 12:PMSubject: *** *** ID # ***To: "***"
Hello, I just submitted a Complaint about Business ID # ***
I wanted to make sure they cannot see my Home Address, this is a privacy concern
My Complaint ID # Is ***
Thank You
*** ***

In response to your client's complaint, we are attempting to recover from year end cash flow problems It is our sincere intention to refund everyone as soon as we can afford to do so We do apologize for the inconvenience, their patience is appreciated.Business is starting to pick back
up and we do anticipate having the funds to refund everyone very soon. Thanks to your client for their patience during this difficult time.CC***

In response to your client's complaint, I am confused as to what she is actually complaining about. If she has an issue with certificates, in order for her to receive a refund, she will have to return all certificates along with copy of processed checks as verification and letter stating
reason for refund request.Our re-stocking fee is stated on the receipt as well as our website. The re-stocking is necessary to cover our expenses of product and shipping costs.When I receive the requested documentation, her refund will be processed less re-stocking fee.CC***

In response to your client's complaint, His check minus re-stocking fees will be sent out tomorrow Just waiting on verification of address