Away To Paradise Vacations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I have email the company today back per there request Can you explain the next step.?

In response to your client's complaint, she may re-submit her request, exchange or extend but she is outside of refund deadline Policy is stated plainly on receipt and websiteCC***

From: [email protected] [email protected]: Mon, Mar 6, at 3:PMSubject: [redacted] - ID#: [redacted] In response to your client's rejection, it is our intention to refund her as soon as we are able to do so Our revenue is very slowly increasing Once the company is in a more financially stable situation, all refunds will be issued at that point Everyone,s patience is appreciated during this difficult timeHave a great day,ChristyCustomer ServiceExotic Paradise Vacations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I have not recany phone calls from the buisness, all I want is my dollars refunded, it has been way to long to continue, the dead line for all is over with Regards, [redacted] ***

There is nothing further to discuss in regards to this complaint. Your client's refund has been processed.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have heard this response for months and have yet to see a vacation that does not require me to sent in more money I have already "paid" my taxes and fees, and do not want to continue to "buy" into the free trip I was offered I am wanting a refund of the value I was promised, or something that includes all the fees I have already paid at the $ value promisedI believe it is Away to Paradise responsibility to know who they work with and what is offered to the client, not "my problem" that I don't know the terms and conditions of each company that seems to change hands during this offer Regards, [redacted]

When you call you can not reach anyoneOnce you pay your money to them they send you to other people who ask for moneyI feel this organization is a scam and I would encourage everyone to stay away from them!!

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will file a complaint with [redacted] **, Casper, WY *** that is on the back of the flyer Regards, [redacted]

In response to your client's complaint, they are alleging that our program is a scam without basis They have absolutely no reason to request a refund outside of them being uneasy with the process.Thousands of patrons of traveled with our service with no issues The problem is that whomever sent the advertisement might have said or insinuated that promotion was Free, when in fact clients are responsible for fees and surcharges.We are not responsible for marketing or fulfillment of promotions In addition, we are not responsible for fees and surcharges charged by the vendor They have expenses that must be offset as well.If your client is requesting a refund, they will have to return all certificates along with copy of processed check or receipt and letter stating reason for refund request Refunds may take up to days to process.No refunds are issued after days.CC***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I still have not received my refundI really do not believe it should take this long[redacted]

In response to your client's complaint, Terms and Conditions are stated plainly on all certificates and materials ATP does not promise or offer anyone Free Travel or has anything to do with presentations or promotion of products Please have your client review our disclaimer below for future reference ‘Away to Paradise Vacations’ and its vendor partners accept no responsibility for any verbal or written representations made in conjunction with this offer by any distributor or agent other than those included in this offer.’Have your client contact me at email address below I will attempt to resolve this matter amicablyCharles C [redacted] @awaytoparadisevacations.com / [redacted] Style Definitions */

In response to your client's complaint, I need to know details of exactly why he is requesting a refund If he was denied a refund, why was he denied exactly? I need to know to whom he spoke.If he was outside of days or submitted a reservation request with the vendor, those reasons would have been grounds for his request being denied.He may contact me at address below to discuss matter.CC [redacted] @awaytoparadisevacations.com

In response to your client's complaint, I have been in constant communication with her I send her one of our Premium certificates which she accepted All that is required of her is to follow instructions in documentation sent to her They will be happy to fulfill her request.C C***

In response to your client's complaint, it appears she went through a vendor we no longer use I will have a member of my staff give her a call We will send her through another vendor I will waive her reservation deposit.I am sure she will be satisfied with the quote If she has any other problems, she would like to discuss, she may contact me personally at email address below.Sincerely,Charles C [redacted] @awaytoparadisevacations.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Thank you for contacting meI don't understand how they are able to get away with what the company is doingI never signed and agreed to pay any restocking fee especially when nothing was sent to me but a piece of paperThere's nothing to restockI have not received my refund but days won't be up until 2/this SundayThe person I have been communicating with is so incredibly rude I just wanted to make sure someone was actually seeing the communicationThank you
Regards,
*** ***

In response to your customer's complaint, it appears that she may have fallen through the cracks some how I have directed my staff to take care of her immediately Please convey my apologies She will be contacted today.CC***

In response to your client's complaint, he will need to follow procedure regarding refund requests. He will have to return all original certificates along with copy of processed check or receipt and letter stating reason for refund request.Also, a re-stocking fee will be assessed. In
addition, once reservation request is submitted, there are no refunds at that point. You may re-submit, exchange or extend if you prefer. Send all docs to address below. No refunds are issued after days of receipt of docs. After days, your only option is to request an extension or exchange. *** *** *** *** *** **Dale City, Va ***CColvin

In response to your client's complaint, it must be noted that during this time we were going through a transition of vendors. We do apologize for the mishap. I have contacted HPV on their behalf. They will receive an email containing access and reservation instructions by
close of business today (4/25/16).If they have any additional problems, they may contact me at address below
CColvin
***

I have reviewed your client's complaint. Packages may take up to Business days to receive. If he does not receive it by next week, he may email me personally at address below.I will take care of matter.His patience is appreciated.Sincerely,CC***@awaytoparadisevacations.com

In response to your client's complaint, he has options He can re-submit his request for new dates for no additional charge, exchange or extend his dates There are NO REFUNDS once reservation request has been submitted or as in your client's case is outside of days We stand
by our policy. CC***