Away To Paradise Vacations

In response to your client's complaint, I have contacted [redacted] concerning this matter and they assured me that your clients reservation request will be processed regardless of additional reservation deposit It is not a scam [redacted] is doing everything in their power see that every client is given the best possible quote in a timely manner Their patience is appreciated.CC***

From: [redacted] < [redacted] [redacted] @ [redacted] >Date: Tue, Jun 23, at 12:PMSubject: [redacted] ID # [redacted] To: " [redacted] " < [redacted] >Hello, I just submitted a Complaint about Business ID # [redacted] I wanted to make sure they cannot see my Home Address, this is a privacy concern My Complaint ID # Is [redacted] Thank You [redacted]

WE ARE A GIFT CERTIFICATE COMPANY ONLY!! WE ARE NOT AFFILIATED WITH COMPANY THAT GAVE PRESENTATION!! IF COMPANY PROMISED YOU SOMETHING FOR FREE, YOU SHOULD CONTACT THEM, NOT US!! IT IS IMPORTANT TO READ ALL TERMS AND CONDITIONS ON MATERIAL PRIOR TO PROCEEDING FURTHER THIS IS MY FINAL RESPONSE CONCERNING THIS MATTER.CC***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I did submit an request for a refund in May I have the email to confirm it He requested that I send back all vouchers Which I did I did not get a refund Regards, [redacted] ***

In response to your client's rejection, please have him return all docs along with copy of processed check as verification and letter stating valid reason for refund request.Once requested documentation is received, I will consider his request Refunds will take approxdays to process.CC***

In response to your client's rejection, she claims she filled out a registration form on 10/10/15, then she has (July) Which is it? If it was July, there are no refunds after days She is well beyond that I will offer her an extension or exchange but she cannot receive a refund at this time.CC***

In response to your client's rejection, it is our intention to refund all customers that are eligible to receive one We cannot refund what we don't have All we are asking for is time to recover from business slow down Everyone's patience is appreciated during this difficult time.Thank you,CC***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: the policy listed below (directly from the company's website) warrants my refund.A: YOU MAY RECEIVE A REFUND (MINUS A 10% RESTOCKING FEE) OF YOUR ACTIVATION FEE UNDER THE FOLLOWING TERMS AND CONDITIONS: NO REFUNDS WILL BE AWARDED AFTER DAYS.YOU MAY RECEIVE A REFUND OF YOUR ACTIVATION FEE IF THE SERVICE PROVIDER IS NOT ABLE TO PROVIDE YOU THE SERVICES LISTED ON THEIR RESERVATION FORMSTHIS MAY INCLUDE BUT IS NOT LIMITED TO; GOING OUT OF BUSINESS OR HAVING NO AVAILABILITYIF THE SERVICE PROVIDER BECOMES A VICTIM OF THE ACTS OF GOD, OR NATURAL DISASTERIF THE SERVICE PROVIDER IS NOT ABLE TO PROVIDE THEIR SERVICES TO YOU FOR ANY OF THE ABOVE REASONS, YOU WILL RECEIVE A REFUND OF YOUR ACTIVATION FEE MINUS A RESTOCKING FEE The service provider failed to honor my voucher to cover the cost of a trip that was quoted for $(same price I could pay myself), as the voucher covered costs up to $1900.This matter has been brought as a concern and refunds requested for over months now Regards, [redacted]

I had already explained to your client that refund check was send out of the 1st of April We have had several pieces of mail go missing during that time and have filed a formal complaint with the Post Office It cost a lot of money to stop payment and re-issue checks We wait a reasonable amount of time before re-issuing Her check will be sent out signature confirmation on 6/3/ Hopefully she will receive this oneCC***

In response to your client's complaint, [redacted] worked over time to try and accommodate her to no avail We did not promise her a Free Vacation No company can afford to travel anyone for Free The certificates that your client received at her presentation states that she is responsible for taxes, fees and surcharges Our staff put in a lot of time to insure your client receives the best quote available on the market They cannot afford to do it for Free If she has a problem concerning the promotional offer, I suggested that she take it up with the company she received certificates from We made another attempt to satisfy your client’s request by sending her one of our premium certificates, she could have taken a day cruise for pennies on the dollar She did not wanted them to give her a cruise for nothing.Then after all this, she is requesting her money back She was very aware of our refund policy prior to her sending in her reservation forms We stand by our policy.CC [redacted] / [redacted] Style Definitions */

I have the flyer I recieved in the mail, it is labeled "Official Document"Yes icould copy it and send it to you [redacted] ***

In response to your client's complaint, it took us a while to find her in system Tell her to log onto: www.hotpromotionalvacations.com and fill out a planning form.Someone here should have relayed that information to her I do apologize for her inconvenience and sincerely appreciate her patience.If she prefers, she may contact me personally at email address below.Charles C [redacted] @awaytoparadisevacations.com

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your help Regards, [redacted]

In response to your client's complaint, it is always suggested that clients read Terms and Conditions of offer before proceeding further If he feels that company that gave presentation misrepresented the offer, he should take matter up with them We are a Gift Certificate company only and have nothing to do with marketing or fulfillment of promotions All of our disclaimers are printed on all certificates issued to clients ‘Away to Paradise Vacations’ and its vendor partners accept no responsibility for any verbal or written representations made in conjunction with this offer by any distributor or agent other than those included in this offer.’CC***

In response to your client's complaint, it must be noted that we are a Gift Certificate company only!! We have nothing to do with marketing or fulfillment of promotions!! Companies use our certificates as incentives for patrons to view their presentations We have nothing to do with what they were told!! No one is trying to scam senior citizens!! I am one myself Many people are under the impression that promotional gifts are Free Everyone is responsible for taxes, fees and surcharges No company can afford to give away totally Free gifts! We have recently acquired a new vendor that will keep the cost of Travel promotions down to literally pennies on the dollar Since we have started using this new vendor, our complaints have gone way down.If your client still prefers a refund, they will have to return all certificates along with copy of processed check or receipt and letter stating reason for refund request.CC***

In response to your client's complaint, package was mailed to him on 11/11/ He certainly should have received it by now Our shipping deptcomputer crashed on that day and it was sent out without receipt.Normally a booking fee would have been paid, before confirmation was emailed to the client I will send him the confirmation and waive his booking fees I will send confirmation to this email address: [redacted] CC***

Don't fall for this scam! Don't waste minutes of your valuable time listening to sg salesmen in the hopes of getting free airline tickets They are not free! I didn't send in any money to these guys in order to get "free" airline tickets (thank goodness), but my wife and I did waste minutes listening to a couple of scam artists and one hour of drive time

In response to your client's complaint, it appears she is filing a complaint against the wrong company I checked with our fulfillment company, and they do not have any record of her If she sent $to [redacted] to request hotel reservations, she would need to contact them Have her contact me at this address and I will attempt to assist her I will do what I can to resolve this matterThanks,Charles C [redacted] @awaytoparadisevacations.com

In response to your client's complaint, we do not give presentations or promise anyone anything!! Clients are under the impression that because they are required to sit through a min presentation, they are to get a Free vacation We always suggest that clients read Terms and Conditions in its entirety prior to activating their certificate Have your client return all certificates along with letter and receipt or copy of processed check as verification Once documentation is received, their refund less re-stocking fee will be processed.CC***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as I get the FULL refund in the amount of $ I will return the pieces of papers that were sent to me (aka documents) along with copies of the cashed checks and a letter explaining why I want the refund I expect a timely refund of my $or further steps will be taken with the Indiana Attorney General Regards, [redacted]