Away To Paradise Vacations

In response to your client's...

complaint, it appears she went through a vendor we no longer use.  I will have a member of my staff give her a call.  We will send her through another vendor.  I will waive her reservation deposit.I am sure she will be satisfied with the quote.  If she has any other problems, she would like to discuss, she may contact me personally at email address below.Sincerely,Charles C[redacted]@awaytoparadisevacations.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because I have not yet received a refund.  I will gladly accept the response once the refund has been received. 
Regards,
[redacted]

From: [redacted]<[redacted].[redacted]@[redacted]>Date: Tue, Jun 23, 2015 at 12:47 PMSubject: [redacted] ID # [redacted]To: "[redacted]" <[redacted]>Hello, I just submitted a Complaint about Business ID # [redacted]  I wanted to make sure they cannot see my Home Address, this is a privacy concern My Complaint ID # Is [redacted] Thank You [redacted]

In response to your client's complaint, they are alleging that our program is a scam without basis.  They have absolutely no reason to request a refund outside of them being uneasy with the process.Thousands of patrons of traveled with our service with no issues.  The problem is that...

whomever sent the advertisement might have said or insinuated that promotion was Free, when in fact clients are responsible for fees and surcharges.We are not responsible for marketing or fulfillment of promotions.  In addition, we are not responsible for fees and surcharges charged by the vendor.  They have expenses that must be offset as well.If your client is requesting a refund, they will have to return all certificates along with copy of processed check or receipt and letter stating reason for refund request.  Refunds may take up to 30 days to process.No refunds are issued after 180 days.C. C[redacted]

In response to your client's complaint, he did not get a refund because he was past deadline to receive one.  Refund policy is stated plainly on his receipt and on our website.  I will assist him in anyway I can, but he cannot receive a refund at this time.C. C[redacted]

Please re-open this case as it has NOT been resolved! They have NOT refunded my money as promised as of this date, 8-28-2017. Can you please contact the company and assist me in getting my refund that I've been trying to get since May 2017. I believe they are trying to cheat me and take advantage of senior citizens of our money.Thank you for your help. **. & [redacted]

As you can see my paperwork shows different from what Exotic Paradise shows.  I have sent a package on June 6th 2017 to Exotic Paradise Vacations requesting my $98.00 back and sent it where I received the information since I did not receive a response to where to send.  My understanding is that once I proceed with this package of the enclosures I could not get anything back.  Front page tell you what was enclosed Activation fee refund policy, states all items enclosed in the package are non-refundable.  The $98.00 was not an enclosure.

In response to your client's complaint, we have staff on the phones constantly all day.  I do not understand why he was unable to contact anyone.  All that is required is for him to go to www.[redacted].com and fill out a planning form.  He may contact HPV directly...

at:  [redacted].If your client has any trouble whatsoever, he may contact me at address below.C. C[redacted]@awaytoparadisevacations.com

In response to your client's complaint, we do not give presentations or promise anyone anything!!  Clients are under the false impression that because they are required to sit through a 90 min presentation, they are to get a Free vacation.  We always suggest that clients read Terms and...

Conditions in its entirety prior to activating their certificate.  Have your client return all certificates along with letter and receipt or copy of processed check as verification.  Once documentation is received, their refund less re-stocking fee will be processed.C. C[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  THANK YOU,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  Mr. Colvin CANNOT fulfill the terms of the agreement because the company he employs to process the air travel DOES NOT PROVIDE AIR TRAVEL FROM UTAH where the presentation was made.  He has all of my documentation, including my checks.  I will begin writing letters to state and local consumer and legal agencies immediately.
Regards,
[redacted]

In response to your client's complaint, their package was shipped out on 6-3-16.  Please have them wait a couple of more days.  If they do not receive it by end of week, they may contact me personally at email address below.Their patience is appreciated.C....

C[redacted]@awaytoparadisevacations .com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:How much sense would it make that I don't want this to be resolved. Since when is being upset with somebody legal cause for them not to do what they said they were going to do. Saying they called me and tried to call me several times it is an out-and-out lie they never did any such thing. My husband was standing right here well I tried to call them literally non-stop from 9 a.m. to 11:30 a.m. on the day I was supposed to and no one answered the phone I don't care what they say or how they say it to try to make themselves look like they're doing something right they never answered that phone and that's all there is to it. I tried 4 different lines for two and a half hours nobody answered the phone. They finally answered the phone after I lodged a complaint with you and they wouldn't talk to me they put me through to a so-called mr. C[redacted] and he immediately started being rude to me which caused me to be upset and then he said he was not going to talk to me and he didn't have to deal with me and that he has a mother and he doesn't need one. What kind of business practice is that? They never tried to accommodate me never never never! All I wanted from them was a date and an airport that I could fly from that would not cost me anything other than the surcharges and taxes according to their promises. They refused to supply me with any such thing because it does not exist! The fact that they keep telling you that I wanted to travel on high-volume days or at certain times or certain airlines or any other restriction that applies no such thing! I was willing to travel whenever I could according to their terms and conditions whereby I would only have to pay the surcharges and taxes. They could not furnish me with any such dates because they do not exist! I cannot for one second believe that if someone couldn't resolve this so called the problem that they couldn't give me a supervisor who could help me or at least be courteous enough to understand that I am willing to do what I need to do to get the promises they made. To hang up on me and refused to take my calls because I was so called Rude is just insanely ridiculous and outrageous. Nobody does that! I don't know what he considers really but he would not let me get a word in edgewise and he was talking over me the whole time and would not even let me ask the question. So trying to resolve my problem? I don't think so! I have lodged a complaint with the Attorney General's office because I still don't believe this outfit is even real. If they were going to come through on a contract and promise that they made to me somebody would have contacted me at least once and they never ever did. They never called my house they never called my cell phone not once! I don't care what records they say they can show you they don't exist! Make them prove it!
Regards,
[redacted]

There is nothing further to discuss in regards to this complaint.  Your client's refund has been processed.

It must be noted that we are a Gift Certificate company only!  We have nothing to do with marketing or fulfillment of promotions.  The company who sent your client the advertisement is not affiliated with us in anyway.  The company simply purchased Gift Incentive certificates from us...

to market their products or services.  IT IS SUGGESTED THAT YOUR CLIENTS READ TERMS AND CONDITIONS IN IT’S ENTIRETY!!  It is further suggested that your client speak with the company that sent him the certificate to begin with!!  Our disclaimer is below.    ‘Away to Paradise Vacations’ and its vendor partners accept no responsibility for any verbal or written representations made in conjunction with this offer by any distributor or agent other than those included in this offer.’C. C[redacted]

In response to your client's complaint, our vendor [redacted] did everything in their power to accommodate your client.  Away to Paradise refund policy is clear.  'Once you have submitted your Travel request to fulfillment company, NO REFUNDS will be issued.'[redacted] refund policy states: ...


REFUND POLICY-
Once you have submitted a reservation request and received a quote on
your request, there are no refunds of the vacation deposit. You may
request a refund of your vacation deposit if you do not submit a travel
request within twelve months of your vacation activation date.
We stand by our Refund Policy.  Travel Reservation Documents are below.
The following factors influenced the price of your vacation package:
•              The requested vacation is under the 90 day advanced notice
•              The requested departure time is a peak fly time
•              The requested departure day is a peak fly day
•              Destinations like Las Vegas or NYC or similar popular destinations, do not have an off peak season
•              Specific request may influence the price of your vacation
 Travel Request Quote – Provided Below
Travel Request for :  [redacted] / [redacted]
Departing : January 18, 2016            
From : Atlanta, GA (ATL) Leaving at : 7:30 AM  
Arriving to : Fort Lauderdale (FLL) 9:14 AM
Returning : January 23, 2016
From : Fort Lauderdale (FLL)Leaving at : 4:04 PM 
Arriving to: Atlanta, GA (ATL)  6:00 PM
Cruise
[redacted]
January 18, 2016 / January 23, 2016
5 Day Eastern Caribbean Cruise
Departing : Miami
Total Amount Due $567.97 ((Per Person))
$50 Deposit has been applied to this total 
Payments for your quote must be in the form of a check - we will do a check by phone. ( Electronic Check Payments Only )
To
process this quote you must email us you’re routing and checking
information & reply stating that you accept your travel quote. I
understand that I have 24 hours to reply to this quote. I agree and
understand that by accepting this quote, I agree to the travel
accommodations scheduled on my behalf. By processing this form I
understand that my booking fees are non-refundable and my travel
arrangements cannot be changed cancelled or rescheduled. Once you reply
that you agree to this quote, a representative will contact you during
our normal business hours [redacted]
Thank You, for booking your travel with us!

I have no idea who [redacted] is.  Have client contact me at this email address.  I will see if we can work this out.
C. C[redacted]@awaytoparadisevacations.com

In response to your client's complaint, I have contacted [redacted] concerning this matter and they assured me that your clients reservation request will be processed regardless of additional reservation deposit.  It is not a scam.  [redacted] is doing everything in their power see...

that every client is given the best possible quote in a timely manner.  Their patience is appreciated.C. C[redacted]

In response to your client's complaint, it must be understood that we would refund all clients if it were possible. We have secured the services of a Bankruptcy Attorney ( [redacted] Law Firm, [redacted], Alexandria, Va [redacted]) and is in the process of re-organization. It is not our desire to be in this current situation, however we are not the first business that has faced this situation and we will not be the last. Unfortunately, things do happen and we are doing everything we can to improve our current situation. We do appreciate your client's patience during this trying time.

In response to your client's complaint, it appears their complaint should have been forwarded to [redacted].  We have absolutely nothing to do with fulfillment of promotions.  [redacted] is a totally separate company from ATP.  In addition, we have severed all ties...

with [redacted].  If your client submitted reservation fees and quote with [redacted], they will have to contact them for a refund.I have reviewed the attached letter, that is why I am confused as to why the complaint was lodged against us to begin with.If they are attempting to get an All inclusive vacation, I can assist them because we have access to other vendors.  However, I cannot assist them in regards to a refund.Sincerely,Charles C[redacted]