Away To Paradise Vacations

In response to your client's complaint, I have been in constant communication with her.  I send her one of our Premium certificates which she accepted.  All that is required of her is to follow instructions in documentation sent to her.  They will be happy to fulfill her request.C....

C[redacted]

Re-stocking fee is stated plainly on our site and on receipt.  We have expenses that must be offset.  If she had a problem with the re-stocking fee, she should not have activated certificate.  Re-stocking fee  is applicable.C. C[redacted]

[To assist us in bringing this matter to a close, you must give us a reason...

why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I still have not received my refund. I really do not believe it should take this long.[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: I want a refund!!!!!
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you for your help.
Regards,
[redacted]

I will refund your client less re-stocking fees. This is finale!

In response to your client's complaint, it must be noted that during this time we were going through a transition of vendors.  We do apologize for the mishap.  I have contacted HPV on their behalf.  They will receive an email containing access and reservation instructions by close of...

business today (4/25/16).If they have any additional problems, they may contact me at address below. C. Colvin[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I filled ourt  registraion form on10/1515 ( last July ) along with a $98.00 check they cashed,,,,You have copies of the form and the chck..This is a scam !! Please help !!!
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:my husband and I have been waiting  since August 2015 for a response to know if these plans are made or what. We have been calling unsuccessfuly and as of this day we still have no answers about any of the trips hotel, flight, or cruise.This is alot to know nothing about and the trip is set for April 2016. We did not get any answers from them and after leaving several messages, we recieved a email saying we will be contacted in December 2015, which didn't happen, we called again and was told we would recieve information package by Monday the frist of February which still did not happen. It is now to late for us to get off work for this trip. We would like to get our monies we have paid back.
Regards,
[redacted]

In response to your client's complaint, it must be noted that no further refunds will be issued at this time.  We have retained the services of a bankruptcy Attorney and have been advised to inform our clients of such.  If any of your clients are requesting additional information...

concerning this matter, they may contact our Attorney below.Bankruptcy Attorney is:  [redacted], Alexandria, Va  [redacted] C. C[redacted]

I have the flyer I recieved in the mail, it is labeled "Official Document"Yes icould copy it and send it to you. [redacted]

In response to your client's complaint, our vendor has no record of receiving a cruise request from her.  I need more information concerning this matter.  Did she send in docs to former vendor [redacted]?If so, she will have to send in another request to our new vendor ([redacted]...

[redacted]).  Her reservation deposit will be waived.She may log onto:  [redacted] and fill out a planning form.  As far as a refund is concerned, she is past 180 days and no refunds are issued past 180 days.Have your client contact me at address below and I will attempt to offer her a compromise.Charles C[redacted]@awaytoparadisevacations.com

Many of these clients are under the false impression that Travel is free, when it is not.  It is only discounted.  We have recently upgraded our platform.  If your client is complaining about the booking fee of $70.00 to HPV, I can waive that fee and send him straight to booking....

 All fees are based on availability, dates and ports of departure.He may contact me at this address to discuss how he wants to proceed. C. C[redacted]

Bankruptcy Attorney:  [redacted]., Alexandria, Va  [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I want my refund. It is their fault it is past the 180 days and he just tried to con me out of another $100 for another trip to replace this one, instead of refunding me or using the money I already paid.
Regards,
[redacted]

In response to your client's complaint, [redacted] worked over time to try and accommodate her to no avail. We did not promise her a Free Vacation.
No company can afford to travel anyone for
Free. The certificates that your client received at her presentation
states that she is responsible for taxes, fees and surcharges. Our staff
put in a lot of time to insure your client receives the best quote available on
the market. They cannot afford to do it for Free. If she has a
problem concerning the promotional offer, I suggested that she take it up with the
company she received certificates from.
We made another attempt to satisfy your client's request by sending her one of our premium certificates, she could have taken a day cruise for pennies on the dollar. She did not wanted them to give her a cruise for nothing.Then after all this, she is requesting her money back. She was very aware of our refund policy prior to her sending in her reservation forms. We stand by our policy.CC[redacted]

in response to your client's complaint, I had a member of my staff attempt to contact her, but was unable to do so.  I will have them try again tomorrow.Have your client contact me at this address.  I will try to assist her.Thanks,Charles C[redacted]

In response to your client's complaint, it must be noted that we have no control over the marketing or fulfillment of promotions. Please have your client review disclaimer below.All businesses have expenses, and fees help to offset these expenses. Nothing is totally FREE!The Travel
businesses work within the law and are not scams!‘Away to Paradise Vacations' and
its vendor partners accept no responsibility for any verbal or written
representations made in conjunction with this offer by any distributor or agent
other than those included in this offer.'CC[redacted]

Hello [redacted],
The restocking fee stands!!  Do not send me anymore complaints concerning this matter.   It will not be responded too![redacted]'s refund was processed on 1-29-16.Thanks,C. C[redacted]

In response to your client's complaint concerning the re-stocking fee, it is stated in black and white on receipt and on website under disclaimers as well.  Please refer to attachment.  As far as we are concerned, this matter is closed.Thank you,Charles C[redacted]