Away To Paradise Vacations

In response to your client's complaint, I need to know details of exactly why he is requesting a refund.  If he was denied a refund, why was he denied exactly?  I need to know to whom he spoke.If he was outside of 180 days or submitted a reservation request with the vendor, those reasons...

would have been grounds for his request being denied.He may contact me at address below to discuss matter.C. C[redacted]@awaytoparadisevacations.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
I was told in January that after sending in the vouchers which I did send certified mail ( at an extra cost to me) would receive the refund I have been waiting for since October 2016
Regards,
[redacted]

In response to your client's complaint, Terms and Conditions are stated plainly on all certificates and materials. ATP does not promise or offer anyone Free Travel or has anything to do with presentations or promotion of products. Please have your client review our disclaimer
below for future reference
‘Away to Paradise Vacations' and
its vendor partners accept no responsibility for any verbal or written
representations made in conjunction with this offer by any distributor or agent
other than those included in this offer.'Have your client contact me at email address below. I will attempt to resolve this matter amicablyCharles C[redacted]@awaytoparadisevacations

In response to your client's complaint, it must be noted that we are a Gift Certificate company only!! We do not give presentations or promise anyone free travel. Our disclaimer is on all of our certificates that are given out to clients.Please review our disclaimer for future
reference:
‘Away to Paradise Vacations' and its vendor
partners accept no responsibility for any verbal or written representations
made in conjunction with this offer by any distributor or agent other than
those included in this offer.'I can do nothing else for this client, due to the fact that no business was transacted between us.CC[redacted]

In response to your client's complaint, [redacted] might not of had any promotional inventory for dates she is requesting travel for.  If it is during or right after holiday, a surcharge is required.  I do not have all the details concerning this matter.  I am in contact with [redacted] and will get this matter resolved.C. C[redacted]

In response to your client's complaint, in order for her to receive a refund, she will have to return all certificates along with copies of processed check or receipt and letter stating reason for refund request.Once requested documentation is received, her refund less re-stocking fee will be...

processed.  Refunds takes approx. 30 days to processed.C. C[redacted]

Complaint: [redacted]
I am rejecting this response because: Although I did receive the refund the company deducted a "15% restocking fee" from the total. There is no product so there is no "restocking" of a returned items. Basically they kept part of my money as punishment for complaining. I am very disappointed in this company and their lack of commitment to the customer. 
Regards,
[redacted]

[redacted]
In response to your client's complaint, it must be noted that we are a Gift Incentive Company only. We are not responsible for marketing or fulfillment of promotions. Unfortunately, we occasionally get caught in the middle between Marketing, Fulfillment companies and...

customers.Many customers are under the impression that these promotions are Free. They are not. Customers are responsible for taxes, fees and surcharges associated with promotions. We make every effort to make customers aware of this fact.I will refund your client her activation fees less the stated re-stocking fee.  She will have to return all original certificates and coupons.Sincerely,Charles C[redacted]

In response to your client's rejection, it is our intention to refund all customers that are eligible to receive one.  We cannot refund what we don't have.  All we are asking for is time to recover from business slow down.  Everyone's patience is appreciated during this difficult time.Thank you,C. C[redacted]

In response to your client's complaint, [redacted] has assured me that they are contacting all client's according to when they are traveling.  They are prioritizing and all travel requests and are asking for patience while they deal with the current backlog.All clients are...

normally contacted 90 days prior to travel.  Your client's patience is appreciated.  In addition, once client has placed a reservation request with the vendor, there are no refunds at that point.C. C[redacted]

In response to your client's complaint, we are a Gift Certificate Incentive company only and are not responsible for representations made concerning promotions.  If your client is requesting a refund, they will have to follow procedure below in order to receive one.You will have to return all...

certificates along with copy of
processed check or receipt and letter stating reason for refund request.Also,
a 10% re-stocking fee will be assessed.  In addition, if a reservation
request was submitted to Hot Promotional Vacations, the reservation
deposit is non-refundable. Send
all docs to address below.  No refunds are issued after 180 days of
receipt of docs.  After 180 days, your only option is to request an
extension or exchange.4491 Cheshire Station Plaza, Suite 53Dale City, Va  22193C. C[redacted]

In response to your client's complaint, it took us a while to find her in system.  Tell her to log onto:  www.hotpromotionalvacations.com and fill out a planning form.Someone here should have relayed that information to her.  I do apologize for her inconvenience and sincerely...

appreciate her patience.If she prefers, she may contact me personally at email address below.Charles C[redacted]@awaytoparadisevacations.com

I have reviewed the response made by the business in reference to complaint ID [redacted], I just want my airline...

tickets then or even a PHONE CALL with someone who can actually speak English would be great they refuse to respond to me but get back to you within one day I don't get it.
Revdex.com:[redacted]

In response to your client's complaint, it must be noted that we do not offer Free travel.  We have nothing to do with marketing or fulfillment of promotions.  We supply gift incentives only!  No refunds are issued after 180 days.  I will have HPV submit her another quote that I...

feel will be satisfactory.  Her patience is appreciated. C. C[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I have heard this response for months and have yet to see a vacation that does not require me to sent in more money.  I have already "paid" my taxes and fees, and do not want to continue to "buy" into the free trip I was offered.  I am wanting a refund of the value I was promised,  or something that includes all the fees I have already paid at the $ 1800. value promised. I believe it is Away to Paradise responsibility to know who they work with and what is offered to the client, not "my problem" that I don't know the terms and conditions of each company that seems to change hands during this offer.
Regards,
[redacted]

Don't fall for this scam! Don't waste 90 minutes of your valuable time listening to sg salesmen in the hopes of getting free airline tickets. They are not free! I didn't send in any money to these guys in order to get "free" airline tickets (thank goodness), but my wife and I did waste 90 minutes listening to a couple of scam artists and one hour of drive time.

From: [email protected] [email protected]<[email protected]>Date: Mon, Mar 6, 2017 at 3:34 PMSubject: [redacted] - ID#: [redacted]In response to your client's rejection, it is our intention to refund her as soon as we are able to do so.  Our revenue is very slowly increasing.  Once the company is in a more financially stable situation, all refunds will be issued at that point.  Everyone,s patience is appreciated during this difficult time. Have a great day,ChristyCustomer ServiceExotic Paradise Vacations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
I have email the company today back per there request. 
Can you explain the next step.?

In response to your client's complaint, it appears she is filing a complaint against the wrong company.  I checked with our fulfillment company, and they do not have any record of her.  If she sent $50.00 to [redacted] to request hotel reservations, she would need to contact them....

 Have her contact me at this address and I will attempt to assist her.  I will do what I can to resolve this matter. Thanks,Charles C[redacted]@awaytoparadisevacations.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
I have not rec. any phone calls from the buisness, all I want is my 196 dollars refunded, it has been way to long to continue, the dead line for all is over with
Regards,
[redacted]