Away To Paradise Vacations

In response to your client's complaint, please convey our apologies to him.  Unfortunately, it appears he had slipped through the cracks.Please have him check his email.  I just had his confirmation expedited.  If he has any additional concerns, he may contact me directly at this email address.Thank you,Charles C[redacted]

Mr. C[redacted] sent me an email indicating they would resolve this problem.  However, this is not the first email saying that and nothing has been accomplished so far.  I sincerely hope this time will be different, but as of now, the problem has not been resolved.
[redacted]

In response to your client's complaint, we have never promised her anything for Free. If someone did promise her a Free vacation, she needs to contact that party. It is imperative that all Terms and Conditions are read in it's entirety prior to activating certificate. The word Free is no where on our certificates.Our disclaimer is printed and stated clearly on all of our certificates that are presented to clients.Please review below for future reference.‘Away to Paradise Vacations' and
its vendor partners accept no responsibility for any verbal or written
representations made in conjunction with this offer by any distributor or agent
other than those included in this offer.'CC[redacted]

I AM STILL WAITING FOR A RETURN CALL AS PROMISED YESTERDAY. I SENT ANOTHER EMAIL THIS MORNING AND HAVE NOT HEARD BACK FROM THEM. MY GOAL IS TO REDEEM MY FREE TRAVEL CERTIFICATE AND HOTEL CERTIFICATE BUT THE OFFER EXPIRES IN 3 DAYS.

You are not receiving a refund because you are way past refund deadline!!  You will not be receiving a refund!  You either re-submit, exchange or extend!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: the policy listed below (directly from the company's website) warrants my refund.A: YOU MAY RECEIVE A  REFUND (MINUS A 10% RESTOCKING FEE) OF YOUR ACTIVATION FEE UNDER THE FOLLOWING TERMS AND CONDITIONS: NO REFUNDS WILL BE AWARDED AFTER 180 DAYS.YOU MAY RECEIVE A  REFUND OF YOUR ACTIVATION FEE IF THE SERVICE PROVIDER IS NOT ABLE TO PROVIDE YOU THE SERVICES LISTED ON THEIR RESERVATION FORMS. THIS MAY INCLUDE BUT IS NOT LIMITED TO; GOING OUT OF BUSINESS OR HAVING NO AVAILABILITY. IF THE SERVICE PROVIDER BECOMES A VICTIM OF THE ACTS OF GOD, OR NATURAL DISASTER. IF THE SERVICE PROVIDER IS NOT ABLE TO PROVIDE THEIR SERVICES TO YOU FOR ANY OF THE ABOVE REASONS, YOU WILL RECEIVE A  REFUND OF YOUR ACTIVATION FEE MINUS A RESTOCKING FEE
The service provider failed to honor my voucher to cover the cost of a trip that was quoted for $1135 (same price I could pay myself), as the voucher covered costs up to $1900.This matter has been brought as a concern and refunds requested for over 3 months now.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:This is the same message I received in December 2016 where the business mentioned they will refund my money the latest by the end on January.
Regards,
[redacted]

In response to your client's complaint, I had a member of my staff give her a call.  At this time, she has no grounds to ask for refund.  We apologize for her product being shipped out late.  The product was late being shipped to us.Her docs will be expedited today.  We...

appreciate your client's patience. C. C[redacted]

In response to your client's complaint, please convey my apologies.  She may send fee to:  Away to Paradise Vacations, [redacted], Dale City, Va  [redacted].If she has any additional problems, she may contact me personally at email address below.C....

C[redacted]@awaytoparadisevacations.com

This company, along with H** P[redacted]l Vacations, is a scam in my opinion. Their "free" travel offerings are quite deceptive and border on fraudulent practices. Obviously, I'm not alone in my dealings with them.
Expensive lesson learned!

All refunds will be processed the middle of January. Your client's patience is appreciated.C. C[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 12606306
I am rejecting this response because:
Regards,
Michael [redacted]
There was not  several repairs to the veichle and only two repairs fixed the issue addressed. The final issue was not fixed and we then returned the SUV. When sent in it was shacking really bad and you fixed a clutch fan and radiator cap. The issue got worse when I picked the veichle up and now it's back on the lot.

In response to your client's complaint, the re-stocking fee was 10%, not 15%.  He was informed of re-stocking fees via internet and receipt.This matter is closed.C. C[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

---------- Forwarded message ----------From: Charles C[redacted]<[redacted].com>Date: Thu, Aug 31, 2017 at 5:24 PMSubject: [redacted] - ID#: [redacted]To: [redacted] <[redacted]@myRevdex.com.org>Dear [redacted],In response to your client's complaint, we cannot find any record of her in our...

database.  Please have her email a copy of her receipt and processed check as verification to this address.Once I receive requested documentation, I will be able to investigate her complaint more thoroughly. Thanks,Charles

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:There are no certificates in the packet you mailed me.  Only papers asking for yet more money.  Why should I be out any money (restocking fee) when their were no airline and cruise travel certificates as stated?  Your package is on the way back to you with copies of US money orders I sent.  Reason - There are not Airline and Cruise certificates in package you sent, as stated.  There are only request for yet more money to supposedly receive these alleged cerfificates.Regards,
[redacted]

In response to your client's complaint, please convey our apologies to your client.  He should have received his email confirmation sometime ago.  I have taken the liberty to expedite his confirmation info.  Please have him check he email box.  If he does not see it, have him...

check is spam.C. C[redacted]

When you call you can not reach anyone. Once you pay your money to them they send you to other people who ask for money. I feel this organization is a scam and I would encourage everyone to stay away from them!!

Attached are the forms that Fun Time Reservations sent me, showing terms and conditions and fees to be paid for the "free" cruise.  Also attached are the emails between myself and the reservation specialist.Thank you for you help in this matter.Sonia R[redacted]

In response to your client's complaint, have him log onto:  www.[redacted].com and fill out a planning form.  One of our former female employees should have contacted and informed him.We do apologize for this mishap.Sincerely,C. C[redacted]