Away To Paradise Vacations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: the policy listed below (directly from the company's website) warrants my refund.
A: YOU MAY RECEIVE A  REFUND (MINUS A 10% RESTOCKING FEE) OF YOUR ACTIVATION FEE UNDER THE FOLLOWING TERMS AND CONDITIONS: NO REFUNDS WILL BE AWARDED AFTER 180 DAYS.YOU MAY RECEIVE A  REFUND OF YOUR ACTIVATION FEE IF THE SERVICE PROVIDER IS NOT ABLE TO PROVIDE YOU THE SERVICES LISTED ON THEIR RESERVATION FORMS. THIS MAY INCLUDE BUT IS NOT LIMITED TO; GOING OUT OF BUSINESS OR HAVING NO AVAILABILITY. IF THE SERVICE PROVIDER BECOMES A VICTIM OF THE ACTS OF GOD, OR NATURAL DISASTER. IF THE SERVICE PROVIDER IS NOT ABLE TO PROVIDE THEIR SERVICES TO YOU FOR ANY OF THE ABOVE REASONS, YOU WILL RECEIVE A  REFUND OF YOUR ACTIVATION FEE MINUS A RESTOCKING FEE
The service provider failed to honor my voucher to cover the cost of a trip that was quoted for $1135 (same price I could pay myself), as the voucher covered costs up to $1900.
This matter has been brought as a concern and refunds requested for over 3 months now.
Regards,
[redacted]

In response to your client's complaint, it must be noted that we are a Certificate Incentive company only.  We do not give presentations or do fulfillment.  [redacted] fulfill hundreds of vacation requests weekly.  Everyone is urged to log onto:  [redacted] and fill...

out a planning form.  It is quite difficult for them to speak with everyone that has basic questions when they may log onto site and have them answered.  All travel is promotional and is based on availability and fees and surcharges are required. If she is requesting a refund, all docs will have to be returned to this office along with copy of her processed check as verification.  No refunds are issued after 180 days of activation.
C. C[redacted]

I have approved her refund request.  It will be processed first part of next week.C. C[redacted]

In response to your client's complaint, I have received her documentation.  Her refund will be processed next week.  Her patience is appreciated.C. C[redacted]

In response to your client's complaint, it appears she went through a vendor we no longer use.  I will have a member of my staff give her a call.  We will send her through another vendor.  I will waive her reservation deposit.I am sure she will be satisfied with the quote.  If she has any other problems, she would like to discuss, she may contact me personally at email address below.Sincerely,Charles C[redacted]@awaytoparadisevacations.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

In response to your client's complaint, in order for her to receive a refund, she will have to return all certificates along with copies of processed check or receipt and letter stating reason for refund request.Once requested documentation is received, her refund less re-stocking fee will be...

processed.  Refunds takes approx. 30 days to processed.
C. C[redacted]

Don't wast your time 100% scam!

In response to your client's complaint, we do not give presentations. We have nothing to do with marketing or fulfillment of promotions.We only provide certificate incentives to other companies to market their products or services. No company can afford to offer Free travel without
offsetting their expenses.Please have your client review our disclaimer for future reference.Unfortunately, there is nothing I can do for your client at this time
‘Away to Paradise Vacations' and
its vendor partners accept no responsibility for any verbal or written
representations made in conjunction with this offer by any distributor or agent
other than those included in this offer.'
Charles C[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because I am still waiting for a response from them as to a new proposal and about the cruise and flight being free.
Regards,
Peggy L[redacted]

Hi Ken, We received a check today from EPV for $133.20. They withheld 10% of the $148.00 for “restocking” purposes. No goods or services were exchanged and I don’t feel that they were entitled to withholding the 10%. In my estimation that was a cheap parting shot on their part seeing that I spent hours trying to recoup our money and they did absolutely nothing to help us.I am not inclined to fight anymore and I want you and the Revdex.com to know that we are very grateful for the assistance you gave us in this affair. With gratitude, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:  [redacted], I finally received my refund and I just wanted to thank you for your assistance in this matter. I feel sure without your help, I would still be trying to get my refund. Thanks,[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

From: [redacted]@exoticparadisevacations.com [redacted]@exoticparadisevacations.com<[redacted]@exoticparadisevacations.com...⇄ Mon, Dec 5, 2016 at 6:26 PMSubject: [redacted] - ID#: [redacted]To: [redacted]@myRevdex.com.orgIn response to your client's complaint, it must be noted that we have...

absolutely nothing to do with presentations.  If your client is requesting a refund, they will have to return all docs along with copy of receipt and letter stating reason for refund.  No refunds will be processed until first of next year.Charles  M[redacted]

In response to your client's complaint, it must be noted that we are a Certificate Incentive company only.  We do not give presentations or do fulfillment.  [redacted] fulfill hundreds of vacation requests weekly.  Everyone is urged to log onto:  [redacted] and fill...

out a planning form.  It is quite difficult for them to speak with everyone that has basic questions when they may log onto site and have them answered.  All travel is promotional and is based on availability and fees and surcharges are required. If she is requesting a refund, all docs will have to be returned to this office along with copy of her processed check as verification.  No refunds are issued after 180 days of activation.C. C[redacted]

In response to your client,s complaint, I have informed her of our year end cash flow problems.  Everyone including your client will be refunded as soon as possible.  Our finances are slowly improving and we are asking everyone for their patience during this time.C. C[redacted]

In response to your client's complaint, it must be noted that we have no control over the marketing or fulfillment of promotions.  Please have your client review disclaimer below.All businesses have expenses, and fees help to offset these expenses.  Nothing is totally FREE!The...

Travel businesses work within the law and are not scams!‘Away to Paradise Vacations’ and
its vendor partners accept no responsibility for any verbal or written
representations made in conjunction with this offer by any distributor or agent
other than those included in this offer.’
C. C[redacted]

In response to your clients complaint, we do have record of her check being processed, however we have had a lot of mail that was lost and not delivered.  I have since filed a complaint with the Post Office.  Please have your client wait a little longer to receive check.  Stop...

payments are expensive.  We prefer to wait approx. 6 weeks.  If check has not been received by then we presume it is lost and will re-issue another one.Your client's patience is appreciated.C. C[redacted]

In response to your client's complaint, it must be noted that we are a Gift Certificate company only!!  We have nothing to do with marketing or fulfillment of promotions!!  Companies use our certificates as incentives for patrons to view their presentations.  We have nothing to do...

with what they were told!!  No one is trying to scam senior citizens!!  I am one myself.  Many people are under the false impression that promotional gifts are Free.  Everyone is responsible for taxes, fees and surcharges.  No company can afford to give away totally Free gifts!  We have recently acquired a new vendor that will keep the cost of Travel promotions down to literally pennies on the dollar.  Since we have started using this new vendor, our complaints have gone way down.If your client still prefers a refund, they will have to return all certificates along with copy of processed check or receipt and letter stating reason for refund request.C. C[redacted]

In response to your client's complaint, I directed [redacted] to attempt to find [redacted] a Cruise and flight for late April.  I had them waive his reservation deposit.  They attempted to accommodate [redacted] earlier, but they could not satisfy his specific requests.
Reason being, that...

vacations are Promotional in nature and are based on availability.  Vendor has contracts with specific Cruise lines and cannot make reservations with a Cruise line that they are not associated with.  [redacted] can get Promotional rates for Cruise lines they are contracted with.We will continue to attempt to work with [redacted].  His patience is appreciated.C. C[redacted]

WE ARE A GIFT CERTIFICATE COMPANY ONLY!!  WE ARE NOT AFFILIATED WITH COMPANY THAT GAVE PRESENTATION!!  IF COMPANY PROMISED YOU SOMETHING FOR FREE, YOU SHOULD CONTACT THEM, NOT US!!  IT IS IMPORTANT TO READ ALL TERMS AND CONDITIONS ON MATERIAL PRIOR TO PROCEEDING FURTHER.  THIS IS...

MY FINAL RESPONSE CONCERNING THIS MATTER.C. C[redacted]