I placed my order no problem and paid extra for 2nd day air serviceGot confirmation that the product shipped but the night before delivery at about PM I get a text from Fedex saying it will be delivered but the shipper sent it with a DIRECT SIGNATURE REQUEST mandatory meaning I had to be home to sign for the package, I could not have the driver leave it like they do every other day or sign the door hanger and have him leave it the next dayThe only other option was to pick it up between 5:30-6:at the fedex terminal which is miles awayNow I understand the reasoning for the signature so I am not upset about that, but they should have made that known to me that they would require thisHow many people are home during the mid day to sign for a package? Like most people I work for a livingI could have had the package delivered to my workI tried to contact them and request that they waive the signature and I take responsibility but they said they can not do that ( I know they can because my company does it all of the time as long as we get verbal consent from the customer and it then just takes a call to fedex)So after paying an extra $20+ for second day air shipping, I would up having to get up and drive miles round trip on Saturday morning to the fedex terminal to pick up the package
Arrived as ordered only I ordered the wrong cableSamsung's new phones take a full size plug and not the mini they have used for a long timeI just ordered a new cable and some day I guess with a new phone I will be able to use the other oneMake sure you order the correct one unless you have one of the new phones
I ordered a bluetooth speaker from them on Ebay and they sent me a similar-looking model with different functionalityI sent them a message/return request right away and did not hear back from themDays later I sent them a separate messageDays later I still heard nothing back from them and I was forced to call Ebay and have Ebay send me a return shipping label
If they had just told me from the gthat they lacked the stock to fulfill my order I would have gone to somebody else and ordered the speaker that I wanted over a week ago
It looks like they do a lot of business, taking a lot of people's money and sending out a lot of shipments -- well with that booming business comes the responsibility of being communicative with your customersTech Rabbit has made it clear that their main priority is taking your money, with no regards whatsoever to customer service
It was very easy to find the item I was looking for and easy to order The price was excellent and I received it in fully working condition on time I will definitely be shopping with them again
I received my UE Boom yesterdayWithin the packaging box, The speaker was completely out of its own box as the tape and box was damaged and the items inside had fallen out
Product (Bluetooth headphones) arrived in working order and I'm pleased so farThis is a refurb and it works greatShipping took a little longer than I hopedI'd have liked a link in the order shipped email directly to the carrierI had to manually copy the tracking # and look it up manuallyThis is my only complaint and it is minor
I purchased a *** *** earbud product from them that was suppose to be a new productI received said product but was defectiveI sent the product back, and with numerous email contacts, they refuse to answer any of my inquiries about the status of said productsI feel that they are ignoring meThey received said product on 4/10/and have not sent a replacement or have communicated with me after several attempt on my part
I placed my order no problem and paid extra for 2nd day air serviceGot confirmation that the product shipped but the night before delivery at about PM I get a text from Fedex saying it will be delivered but the shipper sent it with a DIRECT SIGNATURE REQUEST mandatory meaning I had to be home to sign for the package, I could not have the driver leave it like they do every other day or sign the door hanger and have him leave it the next dayThe only other option was to pick it up between 5:30-6:at the fedex terminal which is miles awayNow I understand the reasoning for the signature so I am not upset about that, but they should have made that known to me that they would require thisHow many people are home during the mid day to sign for a package? Like most people I work for a livingI could have had the package delivered to my workI tried to contact them and request that they waive the signature and I take responsibility but they said they can not do that ( I know they can because my company does it all of the time as long as we get verbal consent from the customer and it then just takes a call to fedex)So after paying an extra $20+ for second day air shipping, I would up having to get up and drive miles round trip on Saturday morning to the fedex terminal to pick up the package
Arrived as ordered only I ordered the wrong cableSamsung's new phones take a full size plug and not the mini they have used for a long timeI just ordered a new cable and some day I guess with a new phone I will be able to use the other oneMake sure you order the correct one unless you have one of the new phones
Excellent!!!
I ordered a bluetooth speaker from them on Ebay and they sent me a similar-looking model with different functionalityI sent them a message/return request right away and did not hear back from themDays later I sent them a separate messageDays later I still heard nothing back from them and I was forced to call Ebay and have Ebay send me a return shipping label
If they had just told me from the gthat they lacked the stock to fulfill my order I would have gone to somebody else and ordered the speaker that I wanted over a week ago
It looks like they do a lot of business, taking a lot of people's money and sending out a lot of shipments -- well with that booming business comes the responsibility of being communicative with your customersTech Rabbit has made it clear that their main priority is taking your money, with no regards whatsoever to customer service
Item as described, good follow up and communication
Excellent service normally, however the item came with no instructions on how to connect so it is rather useless
It was very easy to find the item I was looking for and easy to order The price was excellent and I received it in fully working condition on time I will definitely be shopping with them again
The turn around time on the product was very fast! I would use this company again
Great product at an exceptional price!!
No issues so far Purchased Mac for daughter who had hers stolen by smash/grab
I received my UE Boom yesterdayWithin the packaging box, The speaker was completely out of its own box as the tape and box was damaged and the items inside had fallen out
Only complaint is received it day later than email said but that was from the delivery service not techrabbit
Pleasant experience with the companyThe delivery was as expected
Product (Bluetooth headphones) arrived in working order and I'm pleased so farThis is a refurb and it works greatShipping took a little longer than I hopedI'd have liked a link in the order shipped email directly to the carrierI had to manually copy the tracking # and look it up manuallyThis is my only complaint and it is minor
Excellent transaction!
I was pleasantly surprised with how well everything went in this purchase!
Techrabbit delivers great products fast!!
I received my order on time, and was happy with the quality of the product
I purchased a *** *** earbud product from them that was suppose to be a new productI received said product but was defectiveI sent the product back, and with numerous email contacts, they refuse to answer any of my inquiries about the status of said productsI feel that they are ignoring meThey received said product on 4/10/and have not sent a replacement or have communicated with me after several attempt on my part
Quick delivery and great value Item works great Very pleased