B Clean Carpet Care

I recently used Ace Home Services to do the annual check on my AC systemsSteve, the technician that was sent out to do the job, was absolutely fabulousHe was professional, curtious and more thorough than any technician I've ever usedI highly recommend Ace for any AC needs

Our serviceman Stuart was very prompt, courteous, thorough, and professional A pleasure to work with

Health issue answer could be possibly above due to leaking gas usedI bought brand new ac units from ace air and added year warrantee on both systems, kept a maintenance at agreement with them to keep them up to speedDid everything asked of a customerI had them out for yearly check and was told the main coil was corroded due to new govt gas and poor design of copper and aluminum causing electrolysis the cost to replace $ I asked about the ten year warrantee and was told ace would not cover itThey stated everyone had been complaining about this defect or poor design, yet no one getting any satisfactionThis is wrong...it's not the customers fault or responsibility to cover suppliers mistakes or design flaws or gov' t changes in gases used, yet that's what been shoveled our wayI have copies available of warrantee and would love to send them to you in hopes to shed light on them and all other companies not honoring warranties

Jim Simons went above and beyond to help me when my a.cwent out late at nightWhen he heard it wasn't working he rushed over and was here within minutes and probably on took him another minutes to fix the problemSo greatfull that I didn't have to be without an a.call nightThanks again Jim

The two gentleman that came to my home were both courteous and polite First for home inspection and then for some repairs

BEWARE of this company they take advantage of the elderly!! I would not recommend them to anyone

I have used Ace Home Services for my air conditioner for years and have just started to use them for my plumbing repairs Their team of workers are the "BEST" that I have used They are very polite, get right to the source of the problem and get it fixed and do it in a clean manner I would definitely refer them to people I know and I will continue to use them for further services They do an excellent job

They do a very good job and are very professional They explain everything so you can actually know what they are doing They do not pressure you to buy any additional services, all they do is recommend things that may need to be done in the future

I would highly recommend Ace Home Services.The phone calls taken by the office was handled very wellThe technician was on time and was very cordial and presented himself well and explained everything you would want to know about your furnaces and AC units

I am very pleased with the service I receivedI will be recommending ACE to my friends, family and co-workers

ADRIAN AND DWAYNE DID A GREAT JOB OF INSTALLING MY NEW ACTHEY WERE DONE SOONER THAN EXPECTEDKEEP THEM ON THEY'RE AN ASSET

Called Ace to schedule cleanout of my a/c ductsNice lady named Pamela answered and scheduled for April 11, said she'd call at 7am that day to advise when the techs would arriveSure 'buff, call came at 7am and Pamela said techs were on their way Techs C.Jand Zach arrived shortly thereafter, were very nice, did a terrific job, cleaned up and leftNothing but praise for this company

I thought that the service tech, ***, really cared about the way my system is operating And he did not pressure me to buy additional services or equipment, which I appreciated very muchHe made the necessary adjustments and repairs to the HVAC system with real attention to detail

Ace Home Services was by far the worst customer experience i've delt with to date I have been calling and waiting on promised return phone calls since March 10th All I want to know is what it would cost to get the repairs done that Patrick advised my tenant and not me the owner They should call this company Patrick's home services It's amazing how a tech can recommend service but the company not know how to price it out Patrick you should work for yourself however in not dealing with you I also could see how you may not survive corporate America See Ace just takes the grief off your hands from dissatisfied customers like myself Also Patrick you should learn something called privacy Not only will you potentially receive no service but you got guys like Patrick who know their not dealing with the homeowner and give all the information to the non owner So I take you blew me off to escape your screw up? Also the information you shared was from a previous home owner by the way let me say what that was In Ace said the unit needed complete replacement That never happened as it was untrue and it lasted another years So pardon me if I'm already quite puzzled by the previous diagnostic let alone the lack there of for myself this time around actually dealing with your company Either way you had business days to get me a quote I never said the services were not needed but I don't even know what services are being recommended Patrick's (Ace) home services is not in the business of completing each job effectively, ethically, or professionally Let's keep it real all company's have that one person like Patrick, heck we all may have been a Patrick So that's my experience wish all other consumers the best in their dealings as its time for me to move on with my AC needs and find a quality company

My wife and I had purchased a preventative maintenance agreement from a company that was acquired by ACE Home Services Once we determined that ACE would honor the agreement we set up an appointment The technician was prompt and courteous and provided us with helpful information There was no pressure to purchase anything immediately

My central unit fan needed replacing so the compressor would begin working again In the meantime the house was getting warmer and warmer to a bad point I called ACE, my regular A/C service company The receptionist was very helpful and friendly ACE had a tech (named Scott) here by 2:PM today He fixed the problems by 5:PM today and the house is beginning to cool down again Scott knew what to do and did it today He was quite courteous and knowledgeable and good to work with My hat's off to ACE and the team that helped me today!

Great experience The service Tech Scott was professional, thorough, explained everything clearly, was polite and attentive to all of my questions

Paul, of ACE home services is a great asset to ACEHe treated me more than wellHe is returning on Thursday for another jobTotally professional and a nice guy

If I could leave no stars, I would This company has THE worst service I've ever encountered I scheduled an a.cservice that was week away I received a text indicating the day before stating our appointment was confirmed for 1p to 5p window for arrival The day of, no call and no show I called office at 450p to find out what was happening, to which I was told, sorry we will need reschedule for another day we had an influx of service calls today They did not call me to advise, I had to call them I tried to speak with a manager and none were available I asked for a call back but the young lady was persistent in trying to "cancel" my appointment or reschedule I took time off work to be available during this window and could not get a common courtesy call to say, sorry we cannot make it Spoke to quality control manager John the next morning and he rescheduled our appointment for a Saturday and ensured we would be the 1st call of the day but to call if I don't see anyone by 9am Low and behold, not a call and no one showed up I called and was told the SAME story So I stated John ensured we would be first call, to which the dispatch manager attempted to guilt trip me as to why my service was less important than the calls they had that day Long story short, we STILL have not received the service we scheduled and I've taken days out of my busy schedule to WAIT for this company Do not waste your time Find another company that honors ALL customer needs, not just the jobs that are REAL money makers

I purchased my Carrier Air conditioner from ACE nearly ago and have had excellent service from themI needed my air conditioner replaced on a weekend, and ACE came the same day I calledIt was in the middle of JuneAgain today, my air conditioner went out (less than years later) and they sent a technician out hours before he was scheduled to come out on a SaturdaySo grateful they have people that work on the weekends in the middle of this metropolitan Phoenix area