B Clean Carpet Care

Ace Home Services has provided me with exceptional service, both for repairs and for maintenance

Mark was amazingI would like to have him service our A/c in the futureI feel like he is very honest and he really treated us wellWe have liked every technician with Ace and they have always been good to us but we really liked mark

The guy that has serviced my unit for the past year, Jimmy, has always been kind and patient with all my questions I have never been pressured into getting the necessary items repaired despite my financial status

I researched companies and manufactures to find Ace was top rated by Revdex.com and *** was also one of the best units in the industry with the best reputationThey boasted about the year parts, labor, and compressor warranty that also explained why their prices were higher than competitors I purchased a new *** through ACE on November ***,
I had my unit serviced times over the past years with of them being performed by *** *** *** ***I had a problem with my ac not blowing cold air on 5/**/Ace came to my house, told me I had a bad capacitor, was going to cost me $just for the part, and my warranty was not valid because I did not have ACE service my unit every year since purchaseI saved all my records and asked him to show me in the warranty fine print where it stated I had to have ACE service my unit annuallyHe couldn’tHowever, he said that was what he was told by the officeHe felt bad and was not going to charge me for the service callHe also said he would like to cut me a deal but can’t because the office said to charge full priceI was told the capacitor most likely overheated and blew due to dirty coilsAdditionally, he could not inspect the rest of the unit or clean anything and that I needed a separate appointment for that and would have to pay more for that as wellHe tried to sell me a maintenance plan tooI called to verify with ACE and spoke to Becky the office manager and she confirmed the year warranty was now null and void and they would not cover the costI argued with documents in hand and she said she would take it to her supervisors to see if they would cover the costsIn the mean time I need cold air so I paid the price and then researched the issueI called Becky back times with no answer or response still
I had *** come out 5/19/** and they inspected the unit and said it was in excellent conditionThe coils did not need cleaning inside or outThe Freon was good and temp was in the excellent rangeI called around and learned ACE technicians are “commission based” so they are like car salesmen coming to your houseNow I realize why the tech was telling me all his personal heartbreaking stories and how he was a survivorI was ripped off I also learned the capacitor most likely only cost at most $to $This company has no ethics, no honor, and as a vet that served during the first gulf war, I’m disgusted by the lack of integrity and representation of this company and the technician that came to my house
I will be filing a formal complaint with Revdex.com, ***, and will pepper the internet with my warnings and caution if you ever use ACE as a service companyThey did perform a beautiful job on the install, but did so with a hidden agenda to screw me over the next yearsI suspect from reading the other comments here on Revdex.com, ***, and *** *** that I was not the only one that fell for their story

I found this company over priced for Trane A/C repair by 30% over another Trane certified A/C I needed a new Fan Motor and Module which I was quoted $by *** *** ** but Ace Home Services quote was $ This was with a 10% part discount for having a service plan with themYeah, some discount They took over ** *** *** *** accounts, but it doesn't buy you much except free services two times a year If needed expensive repairs beware, and get a second quote on anything significant as I found Ace is very over priced!!! It cost me $service call to find this out I am not happy customer of Ace

Very professional service, even checked the temperature going in to ac unit and temperature coming out at each room by the vent This was performed during a routine maintenance on ac unit, in plus years I never had a technician check the airflow thru out the house

I am very satisfied with the work and and appreciated the professional work manship

Paul was courteous,knowledgeable,efficient, and helpful

Scot knows our system inside and out and always is concern and does a very good job He goes out of his way to do the best anyone can Last year he spent several trips to correct others mistakes

Great service! thank you!

ACE Home Services has an excellent protocol for notifying their scheduled customers; and the technician was top-drawerI'm pleased this is the company who took over from my previous AC companyThese guys are the best, bar none!

Good experience with company and crewGood workmanship and no issues with AC/Heater replacement

FRANSISCO AND ZACHARY WERE EFFICIENT AND FIXED THE PROBLEM

Mike and Sergio went right to work on our projectThey were conscientious to keep work area clean and cleaned up completely after the jobThey let us know throughout the project where they were at and when it would be done

They do a very good job and are very professional They explain everything so you can actually know what they are doing They do not pressure you to buy any additional services, all they do is recommend things that may need to be done in the future

TIMELY, PROFESSIONAL,

Ace Home Services was by far the worst customer experience i've delt with to date I have been calling and waiting on promised return phone calls since March 10th All I want to know is what it would cost to get the repairs done that Patrick advised my tenant and not me the owner They should call this company Patrick's home services It's amazing how a tech can recommend service but the company not know how to price it out Patrick you should work for yourself however in not dealing with you I also could see how you may not survive corporate America See Ace just takes the grief off your hands from dissatisfied customers like myself Also Patrick you should learn something called privacy Not only will you potentially receive no service but you got guys like Patrick who know their not dealing with the homeowner and give all the information to the non owner So I take you blew me off to escape your screw up? Also the information you shared was from a previous home owner by the way let me say what that was In Ace said the unit needed complete replacement That never happened as it was untrue and it lasted another years So pardon me if I'm already quite puzzled by the previous diagnostic let alone the lack there of for myself this time around actually dealing with your company Either way you had business days to get me a quote I never said the services were not needed but I don't even know what services are being recommended Patrick's (Ace) home services is not in the business of completing each job effectively, ethically, or professionally Let's keep it real all company's have that one person like Patrick, heck we all may have been a Patrick So that's my experience wish all other consumers the best in their dealings as its time for me to move on with my AC needs and find a quality company

We have been utilizing Ace Air for our PM's and duct cleaning since and they have been exemplary with their professionalism, knowledge, timeliness and work ethicLast week, their field technician, Tim Herring, found our year old air conditioner was no longer efficient and needed too much repair! Tim, with his experience, knowledge and people skills guided my wife and I through the process of buying a new Carrier air conditioner/furnace that would be the most efficient for our homeHe took the time to ensure we understood everything and made us feel comfortable with our decisionWhen it came time for the installers to be involved, Harold, their supervisor, came out to inspect the work area for efficiencies to be gained when the installers came out to complete installationWe knew we were in good hands when the two installers, Justin and Wyatt, turned out just like Tim amd Harold, experienced, pride in their work and company! They worked hard all day, answered our questions, explained what they were doing to improve our cooling and heating in our home through some required modificationsThe result was our home has never been so efficient, huge gains in air movement and a tough situation turned into a good experience for my wife and I, all due to Ace! We would definitely recommend Ace to anyone!

For the past three years I have used Ace Home Services for my a/c and plumbing inspections They are prompt, efficient, and knowledgeable I have followed all their recommendations and have had no issues with the a/c or the plumbing since inception

I am more than pleased with the service I get every year from ACT Home Services and have recommended them to friends and neighbors who have also enlisted their services I wouldn't consider any other source for my air conditioning or plumbing needs