Badcock Home Furniture & More

Mattress Defect
In July/August of my husband and I purchased a sofa, bed frame, and mattress set from your store in Enterprise AlabamaReturning a month or two later to purchase a dining table and chairsAt the time of the purchase my husband was beginning his training to become a pilot with the US Army at Fort Rucker, ALWhen we got to the store we looked at several pieces before deciding on the furniture we wanted to purchaseThe associate who helped us was very kind and considerate and claimed her name was TurtleI am not sure if this is a nickname she uses or if this was her actual nameI inquired about the protection plan and everything it entailedThe associate, Turtle explained to us that everything would be covered under the warranty and extended protection planThe associate used multiple examples to explain to us what was coveredOne of the examples was in reference to the mattress she stated that once we have kids if they pee in the bed and we can't get rid of

Yes my husband and I purchased a Alexandria bedroom suite from Badcock in wilson nc in we had protection coverage on the items in question
The manager of badcock in wilson nc called myself a *** and said that we were not ever going to be satisfiedOk first we bought the bedroom set alexandria collection the dresser top and footboard had fingernail polish spilled on it we had insurance so we filed a complaint after a lot of back and forth protect it covered the dresser and sent for badcock in wilson nc to replace dresser the day that they came out to our house and picked up the old dresser they brought out the replacement dresserThe supposed NEW dresser that protect it replaced under warranty the front of it the color wasnt right and there was a cut in the dresserWhen I called protect it the warranty corporation that said that they never knew it was damaged badcock never told them it was damagedSo the deliever guy left it at my house and then day s later they came a

I am unable to get an appliance repair that I am still paying for
I purchased a refrigerator some time ago from the discount room in the back of the store located in Wilson, NCI moved and I called to ask if they would move their merchandiseI was told noIn the process of myself and my fiancé moving the appliance, the prong on the electrical plug brokeI informed the local office and asked for a repairThey informed me that no repair, exchange or replacement will be doneThey then want to remind me that my payment is dueI made my paymentHowever, the customer service center did not want to help and if I returned the non working merchandise, I would also have to return the other items that I have purchased

Concerning billingStore location Columbia, SC Decker Blvd(sale associate- Whitney) under manager Kayrn
On March 29, Badcock Furnishings*** sales associate Whitney assisted *** with the purchase of a dryer that was added onto account *** *** Upon completing that sale Whitney the sales associate inform me at that time the monthly payments moving would now go from $per month to $per month, which I *** agreed to$is right within our budgetI personally would not have walked out of that store knowing that Corpwould have to set payment amount not knowing at a later date and time what my monthly payments would beWho would do that? Walk out of the store with something on credit not knowing what your monthly payments would beBased on the information that was giving to me by the sales associate in store and upon talking with customer service reps at co

On 6-17-2018, I purchased a White Frigidaire Refrigerator and Warranty from Badcock & More in Camilla, GA I paid $1,for both The refrigerator was delivered and installed and almost immediately, I began to have problems with the icemaker I called the business on several occasions to come and fix the ice make, which they did
This occurred for three documented times during the course of a year and to this date, the ice maker still does not function properly I have resolved that I have not received the performance from this appliance that I paid for and that this seems to be a defect with the appliance which cannot be resolved
I have requested that Badcock simply replace the refrigerator with a similar make and model, but the only response I have gotten is to simply keep sending technicians to fix the malfunctioning refrigerator that I have
Product_Or_Service: Refrigerator
Order_Number: ***
Account_Number: ***

I believe this company has not done right by not giving me the service/product that drew me into their company...The aggreement they advertised, spoke to me in detail about and agreed in a contract about was that they would give you credit with no interest for months....my specific aggreement was an easybpay plan which was to have no interest for months..I received a flyer advertising a big sale 0% interest months no refusal..this drew my interest knowing that I need another type of credit to help my credit score and I need furniture...after discussing it with the sales woman I looked around chose some furniture...she does the paper work goes over the plan again as we are writing...so whe all done with oaper work im told they will call me let me know if im approved...which caused me to ask well I ïthought all were approved? Was told there are different plans..she will call me later..I did receive several calls thru out the next couple days so I returned their call and was told

Charging interest after all installments been paid within the 0% APR time load
A year ago we financed some furniture in a deal of 0% APR in badcock branch in lakeland Fl
We were promised that there will be no intrest charge as long as we pay within the month time
We set up an automated payment for each month
At some point badcock system failed to charge the card, and as soon as we got that the bill is outstanding we paid itWe even spoke to a customer service times setting up the monthly automated bill, and the same thing happened again a few months afterI even paid the penalty fee, although it was their issue and not mine
Las month we made our final payment
All of a sudden we get a bill for $for interest chargeIt is unclear what the interest is for, and how it was calculatedAPR should be calculated based on the outstanding balance, it is unclear how they did the calculation
I called customer service and they couldn't explain how the interest was calc

SALES ORDER IS #*** ON 10/09/DELIVERED ON 10/15/STORE NUMBER#*** CUSTOMER#***
I ADDED A BEDROOM SUITE TO MY ACCOUNT AND PAID A DOWN PAYMENT OF $AND SIGNED CONTRACTTHEN I SAID WELL LETS ADD MATTRESS TO IT SO DID APPTO ADD OR INCREASE MY CREDIT LIMIT IT WAS DENIED THAT WAS FINE BUT THEY DECREASE MY CREDIT LIMIT THAT I ALREADY HAD WELL ON 10/18/THE STORE CALLED ME AND SAID I NEED TO MAKE ANOTHER DOWN PAYMENT OF $I AM NOT WILLING TO PAY ANOTHER DOWN PAYMENT WHEN I HAVE ALREADY PAID ONE!
Product_Or_Service: BEDROOM SUITE
Order_Number: ***
Account_Number: ***

Purchased kids twin mattress and within months all springs broke.Warranty only good for days, that is poorly made furniture.Expected better!
*** mt dora Florida (eustis) phone *** and *** purchased the 2nd oneWill provide private info if company wants to resolveAlso employee ordered head and foot board and no rails,gave me rails, wrong color,I had to paint and they don't even fitThey just decided it was ok because they didn't charge my accountSO BAD mattresses, non matching bed rails and wrong colorCorporate said they couldn't help meNice company and customer service!

The Dublin store is an excellent store with a very friendly and caring staff and environment I love shopping there!

Badcock REQUIRES all warranty parts shipped to their stores instead of the customer, then require the customer to pick up the parts
I purchased two (2) CatNapper recliners from Badcock less than three (3) years ago Customers can purchase a three (3) year warranty from Proteat the time of purchase The technician came to my house the Wednesday before Thanksgiving, and ordered a new mechanism for one of my recliners
Badcock REQUIRES all warranty parts to be shipped to their stores instead of delivering them directly to the customer, then they REQUIRE the customer to pick up the parts from the store
I am on permanent disability and do not get out much I called the local store immediately to let them know that the part had been ordered, and that I had requested that it be shipped to my house They stated that when they received it, that I could pick it up I asked why they would have something delivered to their location, then force me to pick it up, and they respond

Badcock Collection department's staff refusal to help fix negative information being reported on my credit report, even after I paid in full
During the month of April 2016, I contacted the Badcock Furniture collections department to address why my credit report was still reporting negative information on me after I paid my bill off in fullAttached to this complaint is the copy of the letter stating my bill being satisfied and paid in fullThey were reporting me as being a charge off accountAfter running an investigation with several credit reporting agencies, Badcock then reported this as a paid charge offI received a bad score on my credit report doe to their failure to report accurate informationI called and spoke with a service person named Ana, who was very rude with me from the very beginning of the phone callShe stated that she would not change what is being reported no matter what the error wasThis is suppose to be a company that has a motto of "treating people ri

They are not fixing the problem and it is under warrantyThey are trying to tell me that it is not covered and it says it is in the flyer
I have been dealing with this same problem since DecemberI was getting poked in the butt everytime I sat down and the guy came out here times before in March he tore the hole even bigger and fixed that but never fixed the holeSince then the couch is fraying in spots and I also have string that is coming out of the cushions that you lean on and is leaving holesThey have told me this is waer and tear and it is notMy warranty flyer says it covers to fix all of this

Store delivered wrong product(Whirlpool vs Maytag) Product giving trouble substantiated by'***'in Hanceville,ALBadcock will do nothing
On 06/16/I took color ad depicting Maytag W/D set advfor $to the Badcock Furniture & More store on Cherokee in Cullman Purchased the MAYTAG set, *** Check *** in total amtof $1,
They delivered WHIRLPOOL, which I did NOT wantRep said, ...Kenmore, Maytag, & Whirlpool all made by same people, etcThe washer 'Lid Lock' feature never worked
Service call on 12/1/"***" Mr*** Hanceville, AL, found and corrected a leak; also found & supposedly corrected an electronic malfunction, governing 'lid lock', etc I've never been able to pause the washer to add water softener or other article(s) of clothingUpon trying to resume the cycle, the washer simply starts emptying out and nothing seems to stop that malfunction
Neither Badcock, Whirlpool, nor Maytag have offered to correct this mis

Bad furniture and bad repair and customer service
we paid cash for our living room furniture (couch, love seat and recliner) they arrived dirty with grass/ or weed stuff in the seams I had to vacuum more than once to try and clean we do not believe this is the same furniture as we picked out in the store tho we are told it is but the fabric bothers my skin and it did not in the store and I was wearing shorts when we tried out the furniture in the storethe furniture has not worked properly since we got it, they sent repair our and they had no idea what to do, so had to have it done again and it still does not work the cushions do not line up with the other cushions and when I asked about this was told oh furniture just does that and I asked even when brand new? The deck material on the couch under the cushions is tearing already and when we sit on it, it tears more the recliner sit crooked and when we inquired about that we were told oh it looks fine to us we bought the furn

Badcock is reporting a day late payment on my credit report for October I clearly was not days late on my payment
I called badcock billing departmentThe lady I spoke with said that my payment was days late, but since it was after my bill cycle they were going to report a day late and will not update my credit report to reflex that I was not in fact days late in October This is fraudulent reporting and my credit report needs to be updatedI was not days late on payment

Insurance was resisted at time of purchase and was not added to the right merchandise, badcock has been given a month to resolve issue
I purchased furniture and requested insurance on all glass, I recently went to file the insurance on a coffee table and was told the lady put the insurance on chairs instead of glass, we've tried to exchange the table times everytime we go to the store they tell me to come back later, I've called

The store owes me a remote
I bought a fire place ( Cleveland), Item #***, 63' Media Console From :*** ***They came to deliver it and put it togetherThe manual that came with it is two torn peace's of paperThen the remote wasn't thereI was hoping they would let me know that they forgot to give me oneI finally called to see if I could obtain the remoteTwo years later I still don't have oneJanuary 27, I decide to call and was just told I would have to pay for it, due to it being so longI don't think I should have to pay for it

An inquiry from an unauthorized inquiry needs to be removed from my credit report
An inquiry dating at 6/2/is on my credit rport and needs to be removed

Approximately months ago I purchase a bedroom set from this store and when they delivered the furniture, the chest was damagedI immediately let the delivery man know and called and inform the store as wellThey said they were going to fix it and nothing happenedI called the store and they told me they were trying to contact me for the repairI only received one call and told the repair man, I got out of work at 3pm and could do the morning time they wanted to comeThey said they were going to re-schedule and I never got a call or message regarding the appointment I once again called the store and I was told I had to bring the chest to the store so it could be repairI got upset and told them I have no way of taking the heavy piece and I didn't think was fair since I was charge for deliveryThe man at the store told me to contact corporate and I didAgain I was told I had to bring the dresser to the storeI told them I needed a replacement or at least a discount so that I