Badcock Home Furniture & More

The service at the oxford Alabama branch sucks!!! The manager of the store is very RUDE and disrespectful to the employeesAnd the customers receive the same treatment
I have never been insulted and treated so poorly1st....they attempted to deliver my furniture incompleteWas going to deliver and setup the entire bedroom and make me wait 2-days for my mattressWhoever heard of such a thing? If we didn't call the day before, they would've done it
2nd...the delivery was not on time and the decided to send ya a loaner mattess but instructed us to not remove the plastic and expect us to sleep on crunching plastic for 2-daysNOT ACCEPTABLE! 3rd....They delivered my furniture late and it was not installed and setup properly
Their solution was a HUGE insult!!! $credit!!
When we called to discuss with manager, he kept passing comments and words through a sales rep and not wanting to come to phone to talk with an upset customer
Additionally, we were told we should receive a call in a couple days from a manager that never occurredAfter days, we contacted corporate with same resultsThey told us that they will forward to a district manager and they will call us in a couple days
This place is HORRIBLE!!! I will NEVER recommend or shop at the Oxford Alabama Branch ever againI would pay more at another store/furniture place before going back to this store!!! If I could give negative stars, I would!!!

Bought a sofa set on Nov Store replaced it times for defects and still refuses to give refund under stated warranty at customer request
Bought a sofa on Nov (Invoice***) with a day warranty Store replaced sofa with like sofa due to defect after only a few months Another defect led to a second sofa replacement in Nov This time, instead of replacing with a like model, the store offered to let customer select a different product Customer selected a different sofa set, paid the difference in cost from the original set, and had it delivered approximately Nov Shortly after, the new sofa set started squeaking during use indicating it was defective (which the store manager also agreed was not correct) The customer requested a refund (on or about Dec) under the conditions of the warranty which state a full refund is authorized for defective products within days of delivery However, Badcock Home Furniture and More (E J

The worst business ever!!! Crappy furniture, cheaply made, outrageous financing rates, deplorable customer service Should be run out of business!!! Please, don't ever do business with Badcock.....if you do, you'll live to regret it It's the worst!!!

My wife and I purchased a powered recliner for my wifeOn January 22,2018, I called Badcock and talked to Sandra about having a service tech to come and check my wife's reclinerIt will not recline to a lie down positionSandra said it would not be the following Friday(1-26-18), but Friday (2-2-18) and here it is (2-9-18) and no one has called or come to check this recliner
Product_Or_Service: Lift Recliner
Order_Number:***

Billing and reporting practices
I have decided to move forward with my complaint on this business in August I got a notice that this company was reviewing my account for payments made they sent me a letter stating what I owed and what I paidThis information did not reflect what I had in my records to I filled out the form and also sent in printouts that exceeded what they were saying I owedIt is now March I have never heard one word back on thatOctober I filed bankruptcy and included them in the bankruptcy, I have called and emailed and sent letters because this company is reporting separate accounts with badcock to each bureau this is illegal and needs to stop especially when they are duplicates and I know this is because I filed bankruptcy and per the credit agencies badcock refuses to fix it properlyYou can only have one open account at a time so there is no way I had accounts opened in 12/The account included in BK wasn't even from

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I purchased a sectional sofa from Badcock in early November I also purchased a warranty for the sofa, which the employee told me would cover any kind of damage or spill to the sofa while under the time frameIn march the recliner lever on the sofa brokeBadcock was called during the last week of March to have the sofa repaired and we were told that a store manager had to schedule the repairAn employee took my name and number and said the information would be passed to the ownerI never heard from the ownerI also, subsequently, placed other calls to Badcock and got the same response each time (that I needed the store owner to call me back, and that they would take my number) On about the 8th or 9th call I asked for the store management and while explaining my difficulty in reaching someone she laughed at me, and hung up the phoneWhen I called back to the store, I asked an employee for the managers name and I heard her tell the employee not to give me her name
Tha

We purchased a bedroom set on 9/we were told we would receive a delivery on 9/between 9-we did not We were then told it would be 9/
I called on 9/to check on our delivery we were then told it would come from 2- So we waited we called around 5:30pm and were told they were loading and they would call us back Something didn't sound right so we called back and asked for the truth The sales man told us they couldn't find the part it showed in the inventory records They finally found it and it was damaged I then told them to deliver if on 9/and that we wanted to be the first delivery At 10am they still were not here so I called and spoke to a sales man named David and expressed what happened last week and how I did not want a repeat He then told me I was a liar and told me whatever So we told them to keep the furniture and I complained to the corporate office who basically told me they would handled it internally but I would not get a call with an apology

I purchased a new mattress from Badcock furniture in Brooksville Florida spent almost $after one month the bed got all lumpy and had a dent in it like we had it for yearsCalled them and they came out the guys took pictures and said it shouldn't be that wayThen they picked up mattress and held in front of door and said there is a tiny spot and it voided the warrantyYou couldn't even see it , I actually thought it was a shadow from outsideSo I called store Carol the owner told me they couldn't take it back its there policyI called Badcock business dept they told me same but they said I signed something stating thisNever did I sign anything nor see anything that said this about the warrantyNow I'm stuck with a bed that is so uncomfortable and waisted $Willl never buy anything from them again!

A love seat that has been damage since August 22,
I reported the damage to the Badcock store on August 22, *** I spoke to Robert, who schedule for someone to come out and look at the damage on 8-26-between 2-6pm, No call No show.I spoke to Robert a second time on 8-29-16, he schedule for someone to come out between 2-6pm again, No call No Show*** left a message on my voice mail stating that someone will be out on 9-3-between 2-6pm, No call No ShowI call the store manager Shaun on 9-3-at 6pm and said no one has contacted me or come bye, oh Shaun said there was something wrong with the truck and they had to get a rental and that put then behind but they are coming, No one came*** called on 9-4-16, stating that he is scheduling for someone to come out on 9-10-16, I said I am not going to wait another week, when I was schedule three different times no one call or show I will call the corporate office Tuesda

In June my wife and I financed a black sectional from the companyAfter being told how the set was made of such great quality and allowing them to deliver it we had nothing but problems from that point onAbout Months later the seams of the sectional began to come undone and we called the store to have them repair it since we had put insurance on the furnitureWe were told they would come out that Wednesday and I took off work because they would not give me a timeframeThe drivers never showed up, when I called the store the "store manager" adv me that no appt was scheduled and told me he would send someone out to get the sectionalAgain no one showed upThis went on for about months with the seams getting worse before someone would actually come out and get the sectionalWe had to wait days with no where to sit in our living room before we would hear anything back about our sectionalIn February we came into the store to request that someone come and pickup the

On Jan 21,my wife made a double payment on my account and the company will not honor it
My wife called in to the Tallahassee location to make my monthly payment, she told the rep that she was making the current payment and the next month payment,the man taking the payment told her to hold on then said proceed with credit card number.The next month billing statement came and I was being asked to pay the same payment that was made the month earlierMy wife called corporate and they told her that if she made the payment on 1/22/instead of 1/21/then they would have split it upSince she made it a day early I had to pay it again corporate then told her to call our local store since they took the payment they had to fix it,and she did only to be told by the local store that she had to call corporate cause they are the only ones that can make changes to accounts in regards to re-applying payments, I called trying to get resolution and they refused to take off the late payme

Recliner Base broken up to weeks to repair Recliner broke within weeks of use
I purchased a seat Sofa, Love Seat and a reclinerWith in weeks the recliner broke was told it needs a new base and would be ordered, After waiting weeks I phoned the store and was told the part would take up to weeksI Suggested as the chair was new and was only usable for weeks they should replace it with a new one as that would only take a few daysI was told by the store manager She would have to find out and would call me backThat was days agoThey could have delivered an new one in that timeAs it is I am stuck with an unusable chair

I opened the account with Badcock I was explained that I could do mos same as cash option I agreed to the option, however I was not informed properly that my payment would be a set payment amount each month I had issues getting the order so it delayed me being billed for the order However when I got the bill I immediately called their finance dept to explain to them that I get bonus checks that is how I knew I would be able to pay off within months with no problem but I couldn't afford to pay the $monthly payment per my normally pay would not afford that payment but I would add large sums to the bill when I get my bonus checks the person on the phone told me that she couldn't do anything about and they have to fix the account type in the store I went to the store to speak with the owner Joey he was not available the rep in the store called him on the phone and he stated he would see what he could do if anything it was out of his control So about weeks later he

We purchased our furniture from Badcock less than a year agoWithin the first few months our furnitures reclining mechanisms broke and would not work properlyWe punched the protection plan warranty with our sofa and love seat so we called badcock explained the issues and they came and picked of the love seat first, and it took them about a month or possibly longer to fix love seat! When we received the love seat back we did not want to send our sofa with them because of how long it took them with the love seatThey said it took so long because the parts take two weeks to come in to fix the reclining mechanisms, so a few months laters the sofa became worse and you could not open and close the recliner part at all without out standing and pushing it in with full force, so we called and explained the issues and they said they would order the parts and then get back with usWell months went by and they never called and said the parts came in or anything, and the love seat also tore up

I called Badcock today because I only had $on my card and my total due due was $dollars she said that she could only take a partial pay
I called Badcock today because I only had $on my card and my total due due was $dollars she said that she could only take a partial pay

I complained about factory default of sofa, after which, Badcock is attempting to change interest free account to an APR account
Account ***I purchased sofa and loveseat in May due to a month delivery date, we picked upmonths later, my child was cut by a protruding staple from inside of the rear of sofaI contacted Badcock, they said because I picked up, the year warranty would mean that I bring sofa back to store or pay for them to come outI requested a supervisor handle, they agreed to me recording conversation as we expressed our disdain for this on or about July We fixed ourselves and late august, we received in the mail the attached letterLegally, the letter is not dated and in another agreed conversation, I was told that I have until September 30, to notify in writingThis letter is vague and broad with no mention of an account that I ownContractually, it does not apply to my account, legally and forthwithAll because we expressed the poo

Negative Credit practices
After being a customer for over years in good standing they have changed their credit practicesOnce a year they evaluate your credit regardless of you history with them; and have reduced my limit from to with a current balance of over This looks as though I have an account that is over the limit and reflects on my credit negativelyWhen asked if they cough change that and shut off my charging abilities until the balance is reduced they refused and said that they would continue to report that I was over the limit until I pay it down

They changed my down payment without my knowledgeThey never told me it changed
They changed my down payment percentage without my knowledgeConnie at the Fruitland Park store told me it was ten percent downAnd then when she looked up my account it said percent downShe did not even have knowledge of the changeMy wife was there*** and can verfify that Connie told us ten percent downthen all of a sudden there had been a company change about down payment requirements but never notified the customer at all of the changeThis is very poor customer service and not right at allI am very upset about this

In February I made a purchaseWithin a week I received an insurance policyI called the store manager who made the sale to me and told him I did not ask for it nor want itIn a couple of hours I called him back as requested, and he assured me it was removed from my accountThis was three weeks before my first paymentI have been billed every month sinceBe careful in your transactions on your billI just went online and paid what was stated in totalThe company said too bad
The stores in Pasco CoFl, namely on SR & SR have pretty bad reputationsThe item I purchased was close to double what most competitors sell it forI will never buy anything again