Badcock Home Furniture & More

The service at the oxford Alabama branch sucks!!! The manager of the store is very RUDE and disrespectful to the employeesAnd the customers receive the same treatment
I have never been insulted and treated so poorly1st....they attempted to deliver my furniture incompleteWas going to deliver and setup the entire bedroom and make me wait 2-days for my mattressWhoever heard of such a thing? If we didn't call the day before, they would've done it
2nd...the delivery was not on time and the decided to send ya a loaner mattess but instructed us to not remove the plastic and expect us to sleep on crunching plastic for 2-daysNOT ACCEPTABLE! 3rd....They delivered my furniture late and it was not installed and setup properly
Their solution was a HUGE insult!!! $credit!!
When we called to discuss with manager, he kept passing comments and words through a sales rep and not wanting to come to phone to talk with an upset customer
Additionally, we were told we should receive a call in a couple days from a manager that never occurredAfter days, we contacted corporate with same resultsThey told us that they will forward to a district manager and they will call us in a couple days
This place is HORRIBLE!!! I will NEVER recommend or shop at the Oxford Alabama Branch ever againI would pay more at another store/furniture place before going back to this store!!! If I could give negative stars, I would!!!

Delivery issues
I purchased a power sofa and recliner a couple of weeks ago When my purchase was delivered, the recliner did not have the power cords I contacted the store (Oscar) and was told that was impossible, that could not have happenedThen it was noted in the computer that the cords were not attached The store made arrangements for the cords to be delivered, and the warehouse sent a loveseat More arrangements were made to deliver the cords, and nobody showed up I missed day of work and previously scheduled appointment on Saturday and still no cord I am VERY disappointed and the store manager Van has tried his best to get the cords to me and (Wendy) with Badcock Complaint line was very condescending and her attitude was "too bad, so sad"I NEVER want to speak to her again
I just want my recliner to work as I purchased this recliner for my year old daughter that was seriously hurt in a car accident last year and is in a semi-coma So we needed something com

We purchased furniture from Badcock's in Salisbury, NC and a warranty on the furnitureWe have had problems ever since we purchased it.Poor quality
We purchased (Rocking recliners and a sofa with recliners on the ends) from Badcock's on October 24, for a total of 1, This includes a protection plan on all three pieces called Protect-it We have had problems ever since they first delivered the furniture For the first three months, we couldn't even use one of the sofa as a recliner because of one of the latches that was broken They claimed that they were going to have someone to come out and fix it two different times I had to take the day off of work two different times to be home for the repairman to come and then no one showed up(Lost pay and hours)When I called to ask why no one came both times they said that it was miscommunication and that they forgot to schedule itThen the day that they came (I had to take off work again) the repairman came and said t

We purchased a Leather Couch living room set from Badcock FurnitureWhen it was delivered, the couch had a small hole in the headrestIt appeared someone had tried to repair it, but they delivered it as NEWWhen we called the store they blamed everyone else but said they would order a new back for that that reclining chair on the couchIt has now been over months, and no new backWe were also told this was being written on a same as cash contract6months/ months but after sign here, sign here all the sudden we have a new credit card and are paying interestWe never even realized because we were making payments to pay it off in timeWhen we did realize, they said oh sorry you didn't realize in days and it's to late to correct!!
Product_Or_Service: 2/
Account_Number: ***

I purchased furniture last year (which is terrible quality) and also purchased the insurance to protect against job loss at the timeA few months later I was let go from my job, called Badcock, got the form for the insurance and was told my employer also had to complete the bottom half of the form and sign itMy ex-employer refused to sign itI tried several times and was told no each timeBadcock said nothing could be done because the employer refused to sign itI tried my best to keep up with the payments, but fell behindEarlier this year, I called customer service and they set up three payments and told me once the three payments cleared, any arrearage on the account would be cleared and my account would be considered currentThe payments were set up for the same day (16th) for the next three months (April, May, June)After hanging up and looking at the calendar with my wife, I immediately called back, because I realized the third payment fell on the day before payday and t

I purchased a new mattress from Badcock furniture in Brooksville Florida spent almost $after one month the bed got all lumpy and had a dent in it like we had it for yearsCalled them and they came out the guys took pictures and said it shouldn't be that wayThen they picked up mattress and held in front of door and said there is a tiny spot and it voided the warrantyYou couldn't even see it , I actually thought it was a shadow from outsideSo I called store Carol the owner told me they couldn't take it back its there policyI called Badcock business dept they told me same but they said I signed something stating thisNever did I sign anything nor see anything that said this about the warrantyNow I'm stuck with a bed that is so uncomfortable and waisted $Willl never buy anything from them again!

A love seat that has been damage since August 22,
I reported the damage to the Badcock store on August 22, *** I spoke to Robert, who schedule for someone to come out and look at the damage on 8-26-between 2-6pm, No call No show.I spoke to Robert a second time on 8-29-16, he schedule for someone to come out between 2-6pm again, No call No Show*** left a message on my voice mail stating that someone will be out on 9-3-between 2-6pm, No call No ShowI call the store manager Shaun on 9-3-at 6pm and said no one has contacted me or come bye, oh Shaun said there was something wrong with the truck and they had to get a rental and that put then behind but they are coming, No one came*** called on 9-4-16, stating that he is scheduling for someone to come out on 9-10-16, I said I am not going to wait another week, when I was schedule three different times no one call or show I will call the corporate office Tuesda

I opened the account with Badcock I was explained that I could do mos same as cash option I agreed to the option, however I was not informed properly that my payment would be a set payment amount each month I had issues getting the order so it delayed me being billed for the order However when I got the bill I immediately called their finance dept to explain to them that I get bonus checks that is how I knew I would be able to pay off within months with no problem but I couldn't afford to pay the $monthly payment per my normally pay would not afford that payment but I would add large sums to the bill when I get my bonus checks the person on the phone told me that she couldn't do anything about and they have to fix the account type in the store I went to the store to speak with the owner Joey he was not available the rep in the store called him on the phone and he stated he would see what he could do if anything it was out of his control So about weeks later he

We purchased our furniture from Badcock less than a year agoWithin the first few months our furnitures reclining mechanisms broke and would not work properlyWe punched the protection plan warranty with our sofa and love seat so we called badcock explained the issues and they came and picked of the love seat first, and it took them about a month or possibly longer to fix love seat! When we received the love seat back we did not want to send our sofa with them because of how long it took them with the love seatThey said it took so long because the parts take two weeks to come in to fix the reclining mechanisms, so a few months laters the sofa became worse and you could not open and close the recliner part at all without out standing and pushing it in with full force, so we called and explained the issues and they said they would order the parts and then get back with usWell months went by and they never called and said the parts came in or anything, and the love seat also tore up

I complained about factory default of sofa, after which, Badcock is attempting to change interest free account to an APR account
Account ***I purchased sofa and loveseat in May due to a month delivery date, we picked upmonths later, my child was cut by a protruding staple from inside of the rear of sofaI contacted Badcock, they said because I picked up, the year warranty would mean that I bring sofa back to store or pay for them to come outI requested a supervisor handle, they agreed to me recording conversation as we expressed our disdain for this on or about July We fixed ourselves and late august, we received in the mail the attached letterLegally, the letter is not dated and in another agreed conversation, I was told that I have until September 30, to notify in writingThis letter is vague and broad with no mention of an account that I ownContractually, it does not apply to my account, legally and forthwithAll because we expressed the poo

Badcock Furniture and More goes above and beyond to make their customers happyThe Furniture is beautiful and well pricedThe staff is exceptionalWe bought a dinning room table and chairs and the table was damaged in delivery I went into the store to request that they do something to fix it and they are sending out a brand new table at no further cost to us I will definitely recommend Badcock Furniture to anyone and everyone looking for beautiful Furniture at a reasonable price

This company , which I hold no contract with nor have received services from, reported a collection against my SSN, with *** reporting agencies
This company , which I hold no contract with nor have received services from, reported a collection against my SSN, with *** reporting agencies.I requested verification of the debt and account however the business failed to provide me with the adequate proof.Considering this business does not have a contract with me for goods or services that they provided nor have they provided adequate proof I am not obligated to pay for the alleged debt

We purchased a bedroom set on 9/we were told we would receive a delivery on 9/between 9-we did not We were then told it would be 9/
I called on 9/to check on our delivery we were then told it would come from 2- So we waited we called around 5:30pm and were told they were loading and they would call us back Something didn't sound right so we called back and asked for the truth The sales man told us they couldn't find the part it showed in the inventory records They finally found it and it was damaged I then told them to deliver if on 9/and that we wanted to be the first delivery At 10am they still were not here so I called and spoke to a sales man named David and expressed what happened last week and how I did not want a repeat He then told me I was a liar and told me whatever So we told them to keep the furniture and I complained to the corporate office who basically told me they would handled it internally but I would not get a call with an apology

NOT SATISFIED WITH DELIVERY OF MY SECTIONAL
JUNE 30TH I WENT SHOPPING FOR A SECTIONAL AT BADCOCKS LOCATED AT AUGUSTA RD, GREENVILLE, SC THE SALES GIRL, JESSICA, WAS EXTREMELY NICE, AND PLAYED A HUGE PART IN MY DECISION TO RETURN TO THIS STORE ON JULY 3RD AND PURCHASE FURNITUREI FIGURED SINCE MY PARENTS HAVE BEEN DOING BUSINESS WITH BADCOCKS FOR YEARS, AND THE SALES GIRL WAS NICE AND INVITING, I COULDN'T GO WRONG CHOOSING THIS COMPANYI WAS DESPERATELY WRONGFAST FORWARD TO OVER A WEEK LATER, FRIDAY JULY 13TH, MY SECTIONAL WAS DELIVERED - WITHOUT THE LEGSOF THE PILLOWS ALSO CAME RIPPED WIDE OPEN ON THE SIDESTHE DELIVERY GUY TOLD MY FIANCE THE WAREHOUSE FORGOT TO SEND THE LEGS AND THAT HE'D RETURN IN A FEW DAYS WITH THEMHE LEFT THE GRAY SECTIONAL SITTING UPSIDE DOWN ON MY TILE FLOORSCOME MONDAY, THE 16TH, I CONTACT THE STORE FOR AN UPDATE AND THE STORE MANAGER TELLS ME THERE IS NOTHING SHE CAN DO ABOUT IT, AND I CAN COME PICK UP DISPLAY PILLOWS(!!!) SINCE

In February I made a purchaseWithin a week I received an insurance policyI called the store manager who made the sale to me and told him I did not ask for it nor want itIn a couple of hours I called him back as requested, and he assured me it was removed from my accountThis was three weeks before my first paymentI have been billed every month sinceBe careful in your transactions on your billI just went online and paid what was stated in totalThe company said too bad
The stores in Pasco CoFl, namely on SR & SR have pretty bad reputationsThe item I purchased was close to double what most competitors sell it forI will never buy anything again

On Jan 21,my wife made a double payment on my account and the company will not honor it
My wife called in to the Tallahassee location to make my monthly payment, she told the rep that she was making the current payment and the next month payment,the man taking the payment told her to hold on then said proceed with credit card number.The next month billing statement came and I was being asked to pay the same payment that was made the month earlierMy wife called corporate and they told her that if she made the payment on 1/22/instead of 1/21/then they would have split it upSince she made it a day early I had to pay it again corporate then told her to call our local store since they took the payment they had to fix it,and she did only to be told by the local store that she had to call corporate cause they are the only ones that can make changes to accounts in regards to re-applying payments, I called trying to get resolution and they refused to take off the late payme

Negative Credit practices
After being a customer for over years in good standing they have changed their credit practicesOnce a year they evaluate your credit regardless of you history with them; and have reduced my limit from to with a current balance of over This looks as though I have an account that is over the limit and reflects on my credit negativelyWhen asked if they cough change that and shut off my charging abilities until the balance is reduced they refused and said that they would continue to report that I was over the limit until I pay it down

They changed my down payment without my knowledgeThey never told me it changed
They changed my down payment percentage without my knowledgeConnie at the Fruitland Park store told me it was ten percent downAnd then when she looked up my account it said percent downShe did not even have knowledge of the changeMy wife was there*** and can verfify that Connie told us ten percent downthen all of a sudden there had been a company change about down payment requirements but never notified the customer at all of the changeThis is very poor customer service and not right at allI am very upset about this

Recliner Base broken up to weeks to repair Recliner broke within weeks of use
I purchased a seat Sofa, Love Seat and a reclinerWith in weeks the recliner broke was told it needs a new base and would be ordered, After waiting weeks I phoned the store and was told the part would take up to weeksI Suggested as the chair was new and was only usable for weeks they should replace it with a new one as that would only take a few daysI was told by the store manager She would have to find out and would call me backThat was days agoThey could have delivered an new one in that timeAs it is I am stuck with an unusable chair

I called Badcock today because I only had $on my card and my total due due was $dollars she said that she could only take a partial pay
I called Badcock today because I only had $on my card and my total due due was $dollars she said that she could only take a partial pay