Badcock Home Furniture & More

Approximately months ago I purchase a bedroom set from this store and when they delivered the furniture, the chest was damagedI immediately let the delivery man know and called and inform the store as wellThey said they were going to fix it and nothing happenedI called the store and they told me they were trying to contact me for the repairI only received one call and told the repair man, I got out of work at 3pm and could do the morning time they wanted to comeThey said they were going to re-schedule and I never got a call or message regarding the appointment I once again called the store and I was told I had to bring the chest to the store so it could be repairI got upset and told them I have no way of taking the heavy piece and I didn't think was fair since I was charge for deliveryThe man at the store told me to contact corporate and I didAgain I was told I had to bring the dresser to the storeI told them I needed a replacement or at least a discount so that I

Bad furniture and bad repair and customer service
we paid cash for our living room furniture (couch, love seat and recliner) they arrived dirty with grass/ or weed stuff in the seams I had to vacuum more than once to try and clean we do not believe this is the same furniture as we picked out in the store tho we are told it is but the fabric bothers my skin and it did not in the store and I was wearing shorts when we tried out the furniture in the storethe furniture has not worked properly since we got it, they sent repair our and they had no idea what to do, so had to have it done again and it still does not work the cushions do not line up with the other cushions and when I asked about this was told oh furniture just does that and I asked even when brand new? The deck material on the couch under the cushions is tearing already and when we sit on it, it tears more the recliner sit crooked and when we inquired about that we were told oh it looks fine to us we bought the furn

Badcock is reporting a day late payment on my credit report for October I clearly was not days late on my payment
I called badcock billing departmentThe lady I spoke with said that my payment was days late, but since it was after my bill cycle they were going to report a day late and will not update my credit report to reflex that I was not in fact days late in October This is fraudulent reporting and my credit report needs to be updatedI was not days late on payment

Insurance was resisted at time of purchase and was not added to the right merchandise, badcock has been given a month to resolve issue
I purchased furniture and requested insurance on all glass, I recently went to file the insurance on a coffee table and was told the lady put the insurance on chairs instead of glass, we've tried to exchange the table times everytime we go to the store they tell me to come back later, I've called

An inquiry from an unauthorized inquiry needs to be removed from my credit report
An inquiry dating at 6/2/is on my credit rport and needs to be removed

Badcock will not honor the 1-day item return policy for ant reason
A order was placed for a riding lawnmower on 6/at the North Ft Myers Badcock StoreThe lawn mower was delivered on 6/by BadcockThe lawn mower was not in the box and it came with the seat already attached as well as oil in the motorLater that day the lawn mower was started up, and did cut grassAfter the lawn mower was turned off it would not start again and The smell of gas was strongLater that night the lawn mower started again and was placed in the shedOn 6/(7days of owning the lawnmower) Again the lawn mower was started and it would crankAfter turning the mower off again it will not startI called the service number on the lawnmower Poulan and they said it sounded like it was the lawn mowers coil and it would need to be brought in to Northen Tool to be serviced(We have no way of transporting the mower- and come to find out Northen only workds on push mowers not riding mowers) Badcock was

I bought a piece sectional couch from Badcock back in March I also purchased the protection plan with the couchThe protection plan covered any damage that has happened to the couchSo I call them a week after I get the couch to get someone to come and repair the bracketsIt took them weeks to actually get someone out to my home just to say "we'll have to order you some more brackets and they will arrive in 6-weeksWe will give you a call when they come in." Now it's 6/8/and I have not heard nothing back from anyone about this situationI have called or times since they came out the first time and they say "We will call you when they come in or speak to the manager"But when I call to speak to the manager, they say "The manager won't be in until 2-days after my phone callDrives me nutsRevdex.com please help me with this

Went to a Badcock Furniture location because they were advertising and still do that there is no interest for months
Went to Badcock furniture store on 04/14/to buy because of their advertising banner stating there is no interest for months if you pay your furniture off in that amount of timeJust noticed that was a lie and called them on 09/26/to ask them to fix our problemLady put me on hold and told me she doesn't know where the months with no interest comes from (even though they still have this advertisement).But she stated we did qualify for months with no interest but since I called after the day limitation, it was to late for me to take advantage of that opportunitySo basically I've been penalized for Badcock not doing their job and offering us at least the months no interest benefitBecause we put off the date to get our furniture we started making payments in July, I believeWe didn't review our billing notices until just recently because we t

My husband and I had a minor fire in the ceiling fan in our bedroom just before Thanksgiving and lost our bed, which we had bought at Badcock in Asheboro, NC a few years agoWe went in on a Thursday, already knowing what we wanted, filled out the credit application, and within a few minutes we had a new mattress setWe were told that it should be on the truck the next Monday, or maybe ThursdaySaturday at noon we got a call from them letting us know that the bed had come in and we could pick it upThere was a big storm coming in on SundayWe appreciate their help, and kindnessWe do recommend them to our family and friends, and really anyone else too! They will work with you and they really do try

My complaint is the quality of the product that I purchased
We bought a bunk bed twin/full from Badcock in April of last year We paid over Within months the bottom/full rails snapped into I called them and they said they would send someone out to look at it That took about weeks Then they ordered the part and said it could take up to weeks to get the part in It took about 1/months The finally fixed it Then not even a year of owning itIt snaps into again The wooden rails and also the metal frame this time I called them again on April 26th she(Pat) said they would have the corporate rep come out and look at it on May 6th He never came I called her(Pat) again today she was so short with me She would not even let me speak without interrupting me She advised she was trying to get it taking care of She is going to order the parts again I explained that I had some concerns because this is the second time that the bed has broke and I don't f

Badcock Furniture Store cannot be reached for payment arrangements setupNeed to contact CSR ASAP to discuss account
Badcock Furniture IncNeeds to contact me to discuss payment arrangements

Ordered and Paid for furniture and a nitemare! Badcock in Pensacola Fl performed poorly in their accounting practices, warranty of purchased pieces, customer service, and the corporate offices were no better
After months of going round and round with them on a purchase of over $3000, I simply just gave up and paid off my remaining balance...Just to be through with them altogether!
Do not waste your time, energy, and especially your hard earned money here! The only thing this company is good at is giving customers the run around! They do not abide by their boast of "Badcock makes it easy" or "Treat People Right."

couch damaged wanted it replaced or fixed but they
do not make that style any moreso we went to pick
out something else did not have anything
did not have anything in black leather so we would
have to pick something else (NO REFUNDS)seeing is was a set couch & loveseat we got stuck with the
loveseat for we had to pick out something
for which was the price of the leather
couchSo when they delivered it it was damaged
so they replaced with a new one,that came damaged
as well, so they suggested a 10% credit to keep the damaged one so we said okIn the meantime it took them 2months to give us the credit in the meantime
there was a balance due for the difference (taxes)
we owed them but they reported us to the credit bureau for being lateAnd also we are stuck with a loveseat which we have no use for

In Dec of 2016, I purchased a living room set from Badcock on *** in Macon, Ga, under what I was told by the saleperson, was a month/no interest/same as cash purchaseI made payments on the account and was able to pay off the account on the 6th paymentWhen I received my final statement, I noticed fees and interest charges had been paidI admit, I dod not look at the previous statements, they went in the trash, I already knew when my payment was due and how much my payment wasI called the store and was advised that I signed a basic revolving account contractThat was NOT what the saleslady.Callie< told me at ti,e of signingIt was stupid of me to just believe her and her word in telling me waht I was signing instead of reading every little word in the contractMy Fault there YES! But I trusted a sweet sales lady and she screwed me! The Manager of the Store doesn't care, will not do anything, says its not in his handsCorporate just says "We're not doing anyting" alsoSo just take this as a warning....Dont trust them! Thankfully they only got me for $200, it could have been much worse if I werent able to pay it off months early...THANK GOD! They won't get another dime from me

Teresa the manager very rudeAnd a refund on my credit card
Bought a dining room set around the first week in Septit was suppose to be in on Sept 16, and they would callNever called I called about weeks later and was put on hold for about mins while they checked to see if it was hereWas told by Teresa the manager it was inI went last Friday Oct to pick it up and was told by the DM it wasn't in the back or ordered but they charged my card I noticed the same dining room set on the floor was now on sale I said I now want the sale price and she said we discontinued that set but I could by the floor modelI said ok but there was glue on the table Amber the DM said her tech who cleans the furniture is at lunch and when he gets back he would clean it and then she would refund my card the difference and delivery it for free on Tuesday but she would call us to let us know for sureNever heard from herWell on Tuesday I decided to call babcock to make sure

brought a lawnmower paid extra for warranty now it will not crank called locate office spoke with manager and still been getting the run around
open a account purchase a lawnmower unit not working not able to use unit or get repair was told by manager that the mower I purchase has had many problems and only sold at the Florence, Alabama location was told at first would get a credit then told they would have to research and now over a month and still the same run around

My cash payment was applied to the wrong account and Badcock has reported a negative payment to Equifax I want removed
In February 2007, I purchased furniture through Badcock Home Furnishings and charged it to my account with BadcockI have never missed a payment or made a payment lateHowever, in March 2014, I made a cash payment in-storeApparently, the store accidentally applied the cash payment towards my wife's account rather than mine, since we obviously have the same last name and addressI contacted the store, spoke with the manager, and informed him of what had happenedI was told by the manager that my account would "be fixed." However, Badcock reported to Equifax, one of the major consumer credit reporting agencies, that there was a "30+ day late payment" in April Again, this is not true, since the error was on the part of Badcock
I disputed Badcock's reporting to Equifax, which contacted Badcock and asked them if the late payment information was accurate

I purchase a new refrigerator at Babcock furniture on July this product have been out order seven timesThe last time it was down not working was July sixteen the repair person have no idea what is the problemThe store owner can only tell me if the repair can't fix it he will replace the refrigeratorThis have not happen at this pointWhen this product stop working again I will remove it from my homeI look for this product to be out of service around the first week of September
Product_Or_Service: electrolux
Account_Number: ***

I purchased a metal frame canopy bed from Badcock, and the item I received had parts that were rusty, bent, dented, broken, full of holes, or the paint was coming offI received replacement parts for the damaged parts, one of which also still had holes, and the other had bent bolts that were welded directly onAfter the salesperson on the phone was very rude to me, I spoke to the manager, who was also rude and implied that I had broken, dented, and caused the rust on the items in the less than an hour I had had the items, and also essentially said to me, that I must be doing it wrong because I am a girl
I decided I had had enough and returned the bed, which the manager said she had to inspect and see if all the parts were there, which I was told would be done by the end of the day, as well as the refund be processedA week and a half later, which is certainly plenty of time to inspect the item and issue a refund, I still had not received a refundUpon calling the company t

problems with mooresville north carolina store mananger and customer service headquarters never call you back furniture was purchased in dunnellon fl
It's very sad that a company treats loyal customers like this one hasWe have furnished houses over the last years from BabcockNever had a issue and we have delt with different locationsWell we ordered furniture and had to deal with a different storeThe experience was horrible after a month we still had not got all of our itemsBut of course got a billThe manager told us on se real occasions they wouldBe there at a certain time but NEVER showed upNo call or anythingThis happened times and as u know u have a few hour window so we had to have someone wait all times this manager Kevin is so rude obnoxious he should not be a manager at allHe lied to corporate about the situationWe are so over this so we told them to come get the furniture that was delivered and will u believe they are trying to charge us a retu