Badcock Home Furniture & More

Repeated attempts to correct the issue yet remains unresolved
We bought several furniture items, paying cash for the majority but financed the last for credit rebuilding purposes back in February
We have yet to receive a bill, a payment voucher or any correspondence informing what our payment would be, when it was due or how to pay the bill We are also concerned that the company may be reporting non-payment to the credit bureaus
We have contacted the company repeatedly for the information needed We still haven't heard anything back including our request for our account number

Late payments on credit file from well over a year ago
I have purchased two items from this store over the past two yearsThe first item has been paid in full well over a year ago and the second item was paid in full in timely manner (within a few months)

Invalid late payment charge
I made a purchase in November, from the Prattville, Alabama locationMy first $payment was due December 11, The following schedule and payments are listed below:
I paid $12/10/that was due 12/11/
I paid $12/23/that was due 01/11/
I Paid $01/21/that was due 02/11/
When I got my March statement it showed that I did not make a payment in FebruaryThe statement showed that my balance due was $ I called the home-office billing and was told that the 1/21/was applied to the principal (not for the February payment)Therefore, I owed the February, March and $for late fee for a total of $ I was told that if you make a payment within the same billing cycle it is automatically applied to principal I have never heard of a payment being applied to the principal unless the customer request to apply to principal This is just away to take advantage of people I was livid and decided to pay my account in

Contacted cust serv, request CEO, incorrect credit reporting which not my fault
Home office never sent any docs to me, went in office several times, issue fixed like mths later, late fees were returned,credit srill reporting lates n after being told would be removedManager at local store can vouch for issues and how many times I came in,being waiting on supvsr tcall,no calls, call again rep hangs up on me when requested smover suprvisor CEO this issue needs addressing not my fault wasnt receiving nothing, have manager n employees as witnesses to this issue was told items would be removed need to resolve asap this is frustrating and causing financial hardships with job Manager at pinellas park badcock can vouch and have docyments to explain I have no problem proving these were in error and not my fault manager kept telling me it was home office and give them time to correct itStill highly upset rep hung up on me and when I called back the stated cant find out who it

Recliner has broken five times and seams splitting open in two places and batting falls out of bottom of recliner when lying backLess than yrs old
On 2/25/I purchased a leather sectional recliner sofa with seven pieces that fit together I put $down and am currently still paying $monthly on my $2,purchase My customer ID number is *** On their website it says the product number for the sofa as a whole is *** and is named Bristol 7-piece sectionalSince I bought it, the interior recliner (model #***) has been replaced three times due to the pull cord breaking It has now broken for a fourth time, and in the same week the end piece (***) has now broken The outside lever is not functioning It sounds like something fell off of it in the inside of the sofa when I went to recline a few days ago I also have noticed two spots where the seams are splitting open and the batting on all of the three recliners is falling apart Every time someone r

I bought a piece sectional couch from Badcock back in March I also purchased the protection plan with the couchThe protection plan covered any damage that has happened to the couchSo I call them a week after I get the couch to get someone to come and repair the bracketsIt took them weeks to actually get someone out to my home just to say "we'll have to order you some more brackets and they will arrive in 6-weeksWe will give you a call when they come in." Now it's 6/8/and I have not heard nothing back from anyone about this situationI have called or times since they came out the first time and they say "We will call you when they come in or speak to the manager"But when I call to speak to the manager, they say "The manager won't be in until 2-days after my phone callDrives me nutsRevdex.com please help me with this

Ordered and Paid for furniture and a nitemare! Badcock in Pensacola Fl performed poorly in their accounting practices, warranty of purchased pieces, customer service, and the corporate offices were no better
After months of going round and round with them on a purchase of over $3000, I simply just gave up and paid off my remaining balance...Just to be through with them altogether!
Do not waste your time, energy, and especially your hard earned money here! The only thing this company is good at is giving customers the run around! They do not abide by their boast of "Badcock makes it easy" or "Treat People Right."

Went to a Badcock Furniture location because they were advertising and still do that there is no interest for months
Went to Badcock furniture store on 04/14/to buy because of their advertising banner stating there is no interest for months if you pay your furniture off in that amount of timeJust noticed that was a lie and called them on 09/26/to ask them to fix our problemLady put me on hold and told me she doesn't know where the months with no interest comes from (even though they still have this advertisement).But she stated we did qualify for months with no interest but since I called after the day limitation, it was to late for me to take advantage of that opportunitySo basically I've been penalized for Badcock not doing their job and offering us at least the months no interest benefitBecause we put off the date to get our furniture we started making payments in July, I believeWe didn't review our billing notices until just recently because we t

Badcock Furniture Store cannot be reached for payment arrangements setupNeed to contact CSR ASAP to discuss account
Badcock Furniture IncNeeds to contact me to discuss payment arrangements

Badcock will not honor the 1-day item return policy for ant reason
A order was placed for a riding lawnmower on 6/at the North Ft Myers Badcock StoreThe lawn mower was delivered on 6/by BadcockThe lawn mower was not in the box and it came with the seat already attached as well as oil in the motorLater that day the lawn mower was started up, and did cut grassAfter the lawn mower was turned off it would not start again and The smell of gas was strongLater that night the lawn mower started again and was placed in the shedOn 6/(7days of owning the lawnmower) Again the lawn mower was started and it would crankAfter turning the mower off again it will not startI called the service number on the lawnmower Poulan and they said it sounded like it was the lawn mowers coil and it would need to be brought in to Northen Tool to be serviced(We have no way of transporting the mower- and come to find out Northen only workds on push mowers not riding mowers) Badcock was

My complaint is the quality of the product that I purchased
We bought a bunk bed twin/full from Badcock in April of last year We paid over Within months the bottom/full rails snapped into I called them and they said they would send someone out to look at it That took about weeks Then they ordered the part and said it could take up to weeks to get the part in It took about 1/months The finally fixed it Then not even a year of owning itIt snaps into again The wooden rails and also the metal frame this time I called them again on April 26th she(Pat) said they would have the corporate rep come out and look at it on May 6th He never came I called her(Pat) again today she was so short with me She would not even let me speak without interrupting me She advised she was trying to get it taking care of She is going to order the parts again I explained that I had some concerns because this is the second time that the bed has broke and I don't f

My husband and I had a minor fire in the ceiling fan in our bedroom just before Thanksgiving and lost our bed, which we had bought at Badcock in Asheboro, NC a few years agoWe went in on a Thursday, already knowing what we wanted, filled out the credit application, and within a few minutes we had a new mattress setWe were told that it should be on the truck the next Monday, or maybe ThursdaySaturday at noon we got a call from them letting us know that the bed had come in and we could pick it upThere was a big storm coming in on SundayWe appreciate their help, and kindnessWe do recommend them to our family and friends, and really anyone else too! They will work with you and they really do try

couch damaged wanted it replaced or fixed but they
do not make that style any moreso we went to pick
out something else did not have anything
did not have anything in black leather so we would
have to pick something else (NO REFUNDS)seeing is was a set couch & loveseat we got stuck with the
loveseat for we had to pick out something
for which was the price of the leather
couchSo when they delivered it it was damaged
so they replaced with a new one,that came damaged
as well, so they suggested a 10% credit to keep the damaged one so we said okIn the meantime it took them 2months to give us the credit in the meantime
there was a balance due for the difference (taxes)
we owed them but they reported us to the credit bureau for being lateAnd also we are stuck with a loveseat which we have no use for

problems with mooresville north carolina store mananger and customer service headquarters never call you back furniture was purchased in dunnellon fl
It's very sad that a company treats loyal customers like this one hasWe have furnished houses over the last years from BabcockNever had a issue and we have delt with different locationsWell we ordered furniture and had to deal with a different storeThe experience was horrible after a month we still had not got all of our itemsBut of course got a billThe manager told us on se real occasions they wouldBe there at a certain time but NEVER showed upNo call or anythingThis happened times and as u know u have a few hour window so we had to have someone wait all times this manager Kevin is so rude obnoxious he should not be a manager at allHe lied to corporate about the situationWe are so over this so we told them to come get the furniture that was delivered and will u believe they are trying to charge us a retu

Acct *** incorrectly set up as revolving credit plan by John the salespersonOlivia supervisor will not call me back
I purchased furniture from Badcock at decker Blvd Columbia South CarolinaI put $down to bring my balance to a manageable same as cash account I have always had a history of arranging sac accounts with BadcockJohn the salesman put it in the computer as revolving credit plan An honest mistake he had admitted toAnd I signed the agreement thinking I was signed up for same as cash accountEver since my first bill that I received I have tried to resolve this for monthsReps at the credit and collections office mulberry fl state either there is no documentation that I spoke to anyone or only Olivia the supervisor can make the change to a same as cash account I have spoken with rosemary , Anna, Maria and Shirley and no call back Karen the store manager at the Columbia sc store is also waiting for a call back and she doesn't receive any information f

I purchased a metal frame canopy bed from Badcock, and the item I received had parts that were rusty, bent, dented, broken, full of holes, or the paint was coming offI received replacement parts for the damaged parts, one of which also still had holes, and the other had bent bolts that were welded directly onAfter the salesperson on the phone was very rude to me, I spoke to the manager, who was also rude and implied that I had broken, dented, and caused the rust on the items in the less than an hour I had had the items, and also essentially said to me, that I must be doing it wrong because I am a girl
I decided I had had enough and returned the bed, which the manager said she had to inspect and see if all the parts were there, which I was told would be done by the end of the day, as well as the refund be processedA week and a half later, which is certainly plenty of time to inspect the item and issue a refund, I still had not received a refundUpon calling the company t

brought a lawnmower paid extra for warranty now it will not crank called locate office spoke with manager and still been getting the run around
open a account purchase a lawnmower unit not working not able to use unit or get repair was told by manager that the mower I purchase has had many problems and only sold at the Florence, Alabama location was told at first would get a credit then told they would have to research and now over a month and still the same run around

Purchase a brand new AC BTU window unit it's defected tried to exchange it for another one they wouldn't do it wanted me to have it service
I purchase AC unit on the 23th of April model no.*** problems on 27th account no.*** order no.*** payment on the 7th of each month sales rep.***Purchase brand new AC But window unit installed on the 27th had problems on the the same day making rattling noises water coming in the window called them to try to exchange it they didn't want to take it back or exchange.wanted me to get it serviced on the the th of June I did come to fine out that the control board is broke and the installation is cracked.so I still tried to get and exchange for another one they still won't do it not to mention it is brand new why would I want to pay for something band new that's broke that's why I contacted Revdex.com

Lack of professionalism, inability to make a minor accommodation for delivery after numerous partial deliveries, and poor overall customer service
On August 6th, we were shopping for new furniture and decided to try the local Badcock store located at *** McDonough, GA *** to see if they had anything that would fit our needs to complete our new homeAfter browsing the store, we decided to purchase several pieces, including:
1) One Queen Size piece bedroom set (Headboard, Footboard, Rails, Dresser with Mirror)
2) One Dining Room Table
3) One Office desk set (Desk, Credenza, Corner piece, and file cabinet)
The total amount purchased was roughly dollarsThe store manager did not offer free delivery, even though the address to which the items were being delivered was less than miles away, nor did he offer any Veterans discount, or large purchase discountAfter we decided on the Bedroom we liked, we felt a Full size would suffice however

Actually this is for the Winterville, NC location but it was not among those I could selectKept adding extra fees to my account
I purchased a lift chair in 2/for my mother who has limited mobilityI paid half at purchase, and paid on it twice afterIn May I called and ask what I still owed, received the amount over the phone and paid the total amountAfter that I kept getting billsI called and spoke with the store and they told me the amount I was given was a "mistake", and they kept tacking on fees as I was trying to solve thisAt one point the store told me they'd take care of itThen I received another billI called the store, who told me they'd been taken over by a corporate office and I'd have to call themThe corporate office told me I would have to deal with the local storeMy mother passed away in July, and I donated the chair to a church, yet I'm still paying and receiving threats about ruining my creditThis is the worst service I've ever experiencedThey ar