Badcock Home Furniture & More

Terms of sale 30" ride on mower gas trimmer and dining table
We had delivery of tractor on or about may We went to use the tractor and found there was a bolt missingWent to the store and picked up the beltMowed our lawn about 1/acreFollowing week went to use mower and wouldn't work, took apart and foun belt brokeWent to store and complainedAfter a week of omplaints they picked up our mower brought it to New Port Richey w/o telling us and had them repair itToday we received a phone call that we had to pick up the RIDE ON MOWER.We called Badcock and told them they brought it there in a truck how were we supposed to get itThey will not pay for the repairWe told them we don't want any of their products as they have done nothing but lie to usWe have paid them 145,which covers the cost of the tableThey also gave us a bill shwing the total transaction 2,when it should only be Steve was told the day of purchase we did not want 2D & 4D whi

I have an account with Badcock Home Furniture and More Due to financial hardship my account is delinquentMy last payment was in April The unpaid balance is $and the monthly payment is $MrH***, a Badcock Home Furniture and More employee has made numerous visits to my residence regarding the delinquent accountDuring the month of June, MrH*** made two visits to my residenceDuring the month of July, MrH*** made two visits to my residence During the month of August, MrH*** made three threatening visits to my residenceDuring his last visit in August, I stated to him that I would make a payment in September, and he replied that he was not wiling to take one paymentMrH*** returned to my residence on September 1st demanding a payment and became very argumentative and threatening when I asked him to stop visiting to my residence regarding the delinquent accountMrH*** then stated "do what you need to do or I'll be back." Also, I had paid the debt

I'm only being generous by giving this company a They really deserve a negative 10!!! The Badcock store on Horner Blvd sucks!!!!!! There customer service is the worst I have seen in a really really long time!!! They do not care about their customers or their jobsAll they do is sit behind the counter and talk to each otherI have never once been asked if I needed anything or if there was something they could help me withNo matter what question you ask any of the staff there they never know the answer and if they tell you they will find out and call you back...they wontThey have even lied to their main office about calling me about my claim....they never calledI will never ever buy furniture or anything from this store again!!!

I reached out to the company was included in my bankruptcy and since has been dischargedThey are now in violation of the FCRA and bankruptcy code
If this account is not removed from my report immediately I will have to move forward and obtain monetary compensation for the violation

Failure to replace or contact us in a timely matterThis has been going on since December
Couch broke was unable to replace it due to discontinued .Gave me no choice but to go with a different type of couch or keep the broken one
Recliner was broken and not fixed, service men brought it out sat in it- it cracked and they left it for a later date to pick up to replaceThat was April
I have spoken with Sean at our local store once every other time I have been spoken down too and critizedHave called customer service multiple time - it's pretty bad when I know Jesus and Kevin by name and they know my voiceSean and the district manager keep telling customer service it's fixedAnd it's not !

Badcock Furniture and More is reporting and derogatory information to my credit report after several request to remove the information
We have emailed the above Establishment in reference to the defective furniture which we returned to the company last year ,the owner Jason then stated in written documentation the account was settled and closedAfter viewing my credit report I found that to be untrue ,and derogatory information including a listing of a Open-Collection "Charge off"of the account for defective furniture no longer in our possession .Causing hardship and undue stress

The company sent me a demo product without my consentThis company refuses to work with me and will not reduce the price
On September 28, 2018, I had a washer and dryer delivered to my home at 9:pm in Griffin,GaAlthough I paid for install and delivery, they placed it under my garage and leftThey came back the following Tuesday to connect it, but they could not get the plug out and had to bring another oneThey then brought the demo washer from the floor They did not reduce the price or ask if I wanted the demoThis one jumps and moves around on the floorIn addition, the store has lied to the corporate office by saying I had planks on the floorI have a concrete floorNow I am being told that I have to wait for *** sends someone outI feel cheated out of my money, sold a defective product from the store, and disrespectedThe delivery person stated to the manager that the shocks were gone in the dryer when it was deliveredI am now spending additional money to

I purchased a sofa from Badock Furniture in Homewood The customer service was not the best but I thought I would give the young woman a chance after she mentioned she was new and trying to meet a sales goal The first problem was when the sales person tried to pressure me into purchasing a warranty on the furniture and could not explain to me why it was needed The manager came to her rescue The second problem was I had to go back into the store to get the advertised gift No one mentioned, not even the manager, that you received $in free merchandise with your purchased The biggest problem came with the delivery of the furniture The sofa was ripped in several places under the bottom when it was brought into the house I wrote a note on the delivery sheet and called the store There was no follfrom the store I had to call the national customer service number to get some help I was instructed by their customer service agent to go into the store to speak to the

Purchased piece leather sectional in February Furniture peeling, cracking and spring for recliner is brokenI purchased warranty Leather Furniture Protection AND surprise items are considered wear and tear and is non covered under warrantyThis is considered defected goods and poor craftmanship
Product_Or_Service: piece sectional
Order_Number:***
Account_Number:***

Purchased a brand new Maytag washer & Dryer from Badcock Mercer Univ Drive Within days of delivery the washing machine tore up Called Badcock said I needed to call maytage repair took days after repair was made on 2/5/it tore up again in days 2/7/ (same exact problem) I called to return washing machine to get a new one told no one was there to assist me, I had to speak to Manager only Was told By Manager "James" I had to wait for him to contact persons over him at corporate office for approval, said he would call me back with info Today is Saturday 2/10/we still have not heard anything back from them regarding washing machine replacement Since the date delivered we have had nothing but problems with this washing machine and lack of customer service Each time Badcock store is called the associates constantly tell you James is gone different places and when I speak to James He continues to say he has not heard back from his superiors Even when we call the number we were told that they can't replace it only continue to repair it to times and their tech has to decide when to replace machine Meanwhile our family has been unable to use the machine weeks nowI WOULD HAVE TO RECOMMEND THAT OTHERS DO NOT BUY FROM THIS COMPANY AND BE AWARE THAT THEY SALE DEFECTIVE APPLIANCES THAT THEY DO NOT STAND BY WHAT THE SALE! (THEY TRY TO SALE WARRANTY'S THAT SHOULD COME FREE WITH A PRODUCT AT LEAST FOR 30-DAYS;THIS IS A SURE SIGN THAT THEY ARE DECEPTIVE) THEY INFORMED US THEY WILL NOT REPLACE PRODUCT (THAT WE CAN "PURCHASE ANOTHER AND KEEP THE TORE UP ONE" BUT, THEY WILL NOT REPLACE DEFECTIVE NEW DRYER {THEY HAVE PROVEN THEY CANNOT REPAIR THEIR OWN LOUSEY PRODUCTS} I AM VERY DISAPPOINTED WITH THIS WASHING MACHINE, BADCOCK EMPLOYEES & VERY VERY POOR CUSTOMERLESS SERVICE, AND THE FACT THAT WE ARE STUCK HAVING TO PAY FOR A DEFECTIVE WASHING MACHINE THAT IS UNUSABLE AND HAVING TO LOG OUR CLOTHES TO LAUNDERETTE THIS IS DEPLORABLE!!! I WILL NEVER EVER DO BUSINESS WITH BADCOCK AGAIN AND WOULD NEVER RECOMMEND ANYONE ELSE DO BUSINESS WITH BADCOCK

The worst business ever!!! Crappy furniture, cheaply made, outrageous financing rates, deplorable customer service Should be run out of business!!! Please, don't ever do business with Badcock.....if you do, you'll live to regret it It's the worst!!!

Great service and friendly staff!!

Promise to fix lift chair motor (replace)
In mid May I contacted Sanford NC office of broken lift chairManager told me know they won't fix it.I called corporate they told me chair was under lifetime warrenty and that the store would fix itThey came out got motor # kept telling me it on order.Still waiting called corporate office talked with Mr Kerry P*** told me motor in shipping A week latter Mr P*** said that motor not under warrenty He told me I could by one for $ case # *** Acct.#***

Fair Credit Act Violation
Applied for credit online and was told to go to storeOnce arriving at the store Jennifer said she would have to run credit againEven though it had already been ranJennifer then said the online process never worksSo if the online process never works it should not be offered onlineThat is unethical

Bought a sofa set on Nov Store replaced it times for defects and still refuses to give refund under stated warranty at customer request
Bought a sofa on Nov (Invoice***) with a day warranty Store replaced sofa with like sofa due to defect after only a few months Another defect led to a second sofa replacement in Nov This time, instead of replacing with a like model, the store offered to let customer select a different product Customer selected a different sofa set, paid the difference in cost from the original set, and had it delivered approximately Nov Shortly after, the new sofa set started squeaking during use indicating it was defective (which the store manager also agreed was not correct) The customer requested a refund (on or about Dec) under the conditions of the warranty which state a full refund is authorized for defective products within days of delivery However, Badcock Home Furniture and More (E J

I purchased an item, finance but I getting charge interest fees every month, and suppose should be interest, I never been late on any payment , since the first payment I have this issueAnd they dont do nothing about it...I have billing issues since day one whit this company

I would like to make a complaint because the sales representative in this store blatantly lied and hidden information about return policy
On June 30, 2018, at the Badcock & Home Furniture in Hinesville we purchased a set of mattress and adjustable bed order # *** / Account #***Sales repAlexandra S**The day of the delivery of the items on July 7, 2018, it was informed to the delivery staff that the items were NOT the previously shown merchandise ( the items initially describled at the store were said to be similar to the ones on display),and the delivery guy told me that he would have the manager get back with me to explain the return process but no one ever called backThe day of the sale the sales repmade a statement to me and my two daughters that I would have days to return the items if they were not of my likesOn July 16, 2018, we placed a call to the store to follow up and the rep would only say that she would have a manager call back to help with t

My wife and I purchased a powered recliner for my wifeOn January 22,2018, I called Badcock and talked to Sandra about having a service tech to come and check my wife's reclinerIt will not recline to a lie down positionSandra said it would not be the following Friday(1-26-18), but Friday (2-2-18) and here it is (2-9-18) and no one has called or come to check this recliner
Product_Or_Service: Lift Recliner
Order_Number:***

Billing and reporting practices
I have decided to move forward with my complaint on this business in August I got a notice that this company was reviewing my account for payments made they sent me a letter stating what I owed and what I paidThis information did not reflect what I had in my records to I filled out the form and also sent in printouts that exceeded what they were saying I owedIt is now March I have never heard one word back on thatOctober I filed bankruptcy and included them in the bankruptcy, I have called and emailed and sent letters because this company is reporting separate accounts with badcock to each bureau this is illegal and needs to stop especially when they are duplicates and I know this is because I filed bankruptcy and per the credit agencies badcock refuses to fix it properlyYou can only have one open account at a time so there is no way I had accounts opened in 12/The account included in BK wasn't even from

I recieved poor customer service, a defective product and have been ignored by the company's store manager/president and corporate office
On 4/10/17,I ordered a sofa and loveseat from the Pensacola,FL locationThe initial delivery date provided was 4/28/This date was later changed to 5/13/On 5/12/I contacted the store to confirm a delivery time only to learn that I was notlisted on the delivery routeI was informed that Heather made the error and had been terminated and that my delivery would have to be rescheduledIinformed Lisa that 5/13/was my birthday and non receipt was unacceptableOn 5/13/I only received the sofa as the loveseat was damagedI called the store and spoke with Tammy who was extremely unprofessionalI asked to speak to the store manager Mabel and was informed she was out of town.On 5/19/I called corporate and spoke Julie after no one contacted me from the storeJulie stated that she'd send my complaint to Mable and assigned me a complain