Badcock Home Furniture & More

I bought a couch and loveseat on my Debt card for $which they wouldn't or couldn't deliver then refunded $
On 12/02/I ordered a couch and loveseat from the OXFORD ALstore, Sales receipt #*** to be delivered 12/08/On the delivery date they brought the wrong set which I sent back with themThen was told it would be delivered on the 15thOn that day I called in the morning to see what time to expect delivery and was told between and pmAs I had a Dr appointment I made arrangements to have someone here only to later be told the correct set had not been ordered so it was going to now be the 22nd before it could be delivered
On the morning of the 16th I went to the store to cancel the order and get a refundI was told they canceled it on the 15th and turned it over to corpto mail refund check so I would just have to wait up to two weeks for the check
Per their own policy "for all credit/debt card, badcock financing or third party financing purc

Purchased piece leather sectional in February Furniture peeling, cracking and spring for recliner is brokenI purchased warranty Leather Furniture Protection AND surprise items are considered wear and tear and is non covered under warrantyThis is considered defected goods and poor craftmanship
Product_Or_Service: piece sectional
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The advertising on flyer stated no credit refused so on applied was declined cost me a hard inquiry on credit scorreport and points
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I purchased a sofa from Badock Furniture in Homewood The customer service was not the best but I thought I would give the young woman a chance after she mentioned she was new and trying to meet a sales goal The first problem was when the sales person tried to pressure me into purchasing a warranty on the furniture and could not explain to me why it was needed The manager came to her rescue The second problem was I had to go back into the store to get the advertised gift No one mentioned, not even the manager, that you received $in free merchandise with your purchased The biggest problem came with the delivery of the furniture The sofa was ripped in several places under the bottom when it was brought into the house I wrote a note on the delivery sheet and called the store There was no follfrom the store I had to call the national customer service number to get some help I was instructed by their customer service agent to go into the store to speak to the

They will not work with me at all when sending someone to my home and they keep giving me the run around
On 4/28/Jerry for Badcock repair service came to my home to look at my chaise and armless recliner, at that time he stated they were defective pieces and needed to be replaced and took pictures and said someone would be in contact with meThe next day Friday 4/29/I received a phone call from Scott at the repair department stating they wanted to repair the pieces and my argument was "How can you repair "DEFECTIVE" pieces, it turned into an disagreement and he had me contact the manager Ms Maria at the Mulberry store where we originally purchased the couch and that didn't helpSo I finally agreed to just let them do repairs on the piecesI received a phone call the following week stating they have availability on that Friday to have my pieces picked up and I stated I would be available in the morning and that was fine and she didn't say anything about not being about to

Badcock Furniture and More is reporting and derogatory information to my credit report after several request to remove the information
We have emailed the above Establishment in reference to the defective furniture which we returned to the company last year ,the owner Jason then stated in written documentation the account was settled and closedAfter viewing my credit report I found that to be untrue ,and derogatory information including a listing of a Open-Collection "Charge off"of the account for defective furniture no longer in our possession .Causing hardship and undue stress

Breach of contract on the company part, and unlaw debt collections actions under federal debt collection laws; and testimony on behalf of the st
In Dec 2015, I purchased a TV for $and a futon for $for my children from this storeIn Janurary I suffered from a life threatening injury and lost my job as a result, I informed the local store of my situation was never informed that there was an insurance policy that covered such, just harrassed to make a payment, in March I paid $0n the account, and then in april added a $bedroom suiteIn May I tried to make a partial payment and was refused, they did not care they I had suffered a reduction in monthly income and every month there after I was told if I could not pay the entire amount due that I would have to return everythingOn February 1st 2017, a magistrate told me that because the contract I was not provided did not say partial payments were accepted that I had to return everythign excetp the futonNow I am be

After contacting company regarding a broken couch they cannot accommodate repair and provide no resolution
On 6/28/I contacted the south Tampa badcock location to schedule a repair on my sofa as the armless recliner handle on my sofa brokeI was told they could only come out Tuesday-Thursday between 9am to 5pmI advised Rick that wouldn't work as I work 8am to 5pm Monday - Friday and asked if they could do a Saturday appointmentHe advised no and I asked for a manager when he indicated there was no one there and I'd have to call backI questioned there being absolutely no manager there that could assist and they sold me this "great" warranty but can only come out at times that will not work for meMy personal situation is none of their business but to offer absolutely no alternative is in no way customer serviceI am going through a divorce and have had to miss so much time at work, I am close to losing my jobI contacted corporate and instead of them having someone call

Terms of sale 30" ride on mower gas trimmer and dining table
We had delivery of tractor on or about may We went to use the tractor and found there was a bolt missingWent to the store and picked up the beltMowed our lawn about 1/acreFollowing week went to use mower and wouldn't work, took apart and foun belt brokeWent to store and complainedAfter a week of omplaints they picked up our mower brought it to New Port Richey w/o telling us and had them repair itToday we received a phone call that we had to pick up the RIDE ON MOWER.We called Badcock and told them they brought it there in a truck how were we supposed to get itThey will not pay for the repairWe told them we don't want any of their products as they have done nothing but lie to usWe have paid them 145,which covers the cost of the tableThey also gave us a bill shwing the total transaction 2,when it should only be Steve was told the day of purchase we did not want 2D & 4D whi

I purchased a stove from the business that immediately broke! The store know there is a known issue with the stove but refuses to address the issue
March 12, I purchased a black stainless steel stove for $with the warrantyThe stove immediately stopped working within a weeks timeAfter waiting over a month and a half a new stove was brought outOnce again within a week time the stove stopped working againAt which time we were advised that there was a recall on the stoves because there were unresolved issues with the oven of the stovesFrom March 12, the store has done nothing to resolve this issue in getting me another stove to replace a $stove that I purchasedIt has been one broken promise after anotherOne of the workers even made racial comments towards for me for complaining about the stove

Great service and friendly staff!!

I would like to make a complaint because the sales representative in this store blatantly lied and hidden information about return policy
On June 30, 2018, at the Badcock & Home Furniture in Hinesville we purchased a set of mattress and adjustable bed order # *** / Account #***Sales repAlexandra S**The day of the delivery of the items on July 7, 2018, it was informed to the delivery staff that the items were NOT the previously shown merchandise ( the items initially describled at the store were said to be similar to the ones on display),and the delivery guy told me that he would have the manager get back with me to explain the return process but no one ever called backThe day of the sale the sales repmade a statement to me and my two daughters that I would have days to return the items if they were not of my likesOn July 16, 2018, we placed a call to the store to follow up and the rep would only say that she would have a manager call back to help with t

I recieved poor customer service, a defective product and have been ignored by the company's store manager/president and corporate office
On 4/10/17,I ordered a sofa and loveseat from the Pensacola,FL locationThe initial delivery date provided was 4/28/This date was later changed to 5/13/On 5/12/I contacted the store to confirm a delivery time only to learn that I was notlisted on the delivery routeI was informed that Heather made the error and had been terminated and that my delivery would have to be rescheduledIinformed Lisa that 5/13/was my birthday and non receipt was unacceptableOn 5/13/I only received the sofa as the loveseat was damagedI called the store and spoke with Tammy who was extremely unprofessionalI asked to speak to the store manager Mabel and was informed she was out of town.On 5/19/I called corporate and spoke Julie after no one contacted me from the storeJulie stated that she'd send my complaint to Mable and assigned me a complain

Fair Credit Act Violation
Applied for credit online and was told to go to storeOnce arriving at the store Jennifer said she would have to run credit againEven though it had already been ranJennifer then said the online process never worksSo if the online process never works it should not be offered onlineThat is unethical

Promise to fix lift chair motor (replace)
In mid May I contacted Sanford NC office of broken lift chairManager told me know they won't fix it.I called corporate they told me chair was under lifetime warrenty and that the store would fix itThey came out got motor # kept telling me it on order.Still waiting called corporate office talked with Mr Kerry P*** told me motor in shipping A week latter Mr P*** said that motor not under warrenty He told me I could by one for $ case # *** Acct.#***

I purchased an item, finance but I getting charge interest fees every month, and suppose should be interest, I never been late on any payment , since the first payment I have this issueAnd they dont do nothing about it...I have billing issues since day one whit this company

I purchased furniture last year (which is terrible quality) and also purchased the insurance to protect against job loss at the timeA few months later I was let go from my job, called Badcock, got the form for the insurance and was told my employer also had to complete the bottom half of the form and sign itMy ex-employer refused to sign itI tried several times and was told no each timeBadcock said nothing could be done because the employer refused to sign itI tried my best to keep up with the payments, but fell behindEarlier this year, I called customer service and they set up three payments and told me once the three payments cleared, any arrearage on the account would be cleared and my account would be considered currentThe payments were set up for the same day (16th) for the next three months (April, May, June)After hanging up and looking at the calendar with my wife, I immediately called back, because I realized the third payment fell on the day before payday and t

We purchased furniture from Badcock's in Salisbury, NC and a warranty on the furnitureWe have had problems ever since we purchased it.Poor quality
We purchased (Rocking recliners and a sofa with recliners on the ends) from Badcock's on October 24, for a total of 1, This includes a protection plan on all three pieces called Protect-it We have had problems ever since they first delivered the furniture For the first three months, we couldn't even use one of the sofa as a recliner because of one of the latches that was broken They claimed that they were going to have someone to come out and fix it two different times I had to take the day off of work two different times to be home for the repairman to come and then no one showed up(Lost pay and hours)When I called to ask why no one came both times they said that it was miscommunication and that they forgot to schedule itThen the day that they came (I had to take off work again) the repairman came and said t

We purchased a Leather Couch living room set from Badcock FurnitureWhen it was delivered, the couch had a small hole in the headrestIt appeared someone had tried to repair it, but they delivered it as NEWWhen we called the store they blamed everyone else but said they would order a new back for that that reclining chair on the couchIt has now been over months, and no new backWe were also told this was being written on a same as cash contract6months/ months but after sign here, sign here all the sudden we have a new credit card and are paying interestWe never even realized because we were making payments to pay it off in timeWhen we did realize, they said oh sorry you didn't realize in days and it's to late to correct!!
Product_Or_Service: 2/
Account_Number: ***

Delivery issues
I purchased a power sofa and recliner a couple of weeks ago When my purchase was delivered, the recliner did not have the power cords I contacted the store (Oscar) and was told that was impossible, that could not have happenedThen it was noted in the computer that the cords were not attached The store made arrangements for the cords to be delivered, and the warehouse sent a loveseat More arrangements were made to deliver the cords, and nobody showed up I missed day of work and previously scheduled appointment on Saturday and still no cord I am VERY disappointed and the store manager Van has tried his best to get the cords to me and (Wendy) with Badcock Complaint line was very condescending and her attitude was "too bad, so sad"I NEVER want to speak to her again
I just want my recliner to work as I purchased this recliner for my year old daughter that was seriously hurt in a car accident last year and is in a semi-coma So we needed something com