Badcock Home Furniture & More

Faulty equipment purchased
Still being billed for Broken T.V
I purchased a T.V from Badcock & More in MarchIn April, the T.V started FlickeringI contacted the Store on N 56th Street Tampa, Fla where I received the T.V fromThe store manager informed me the the T.V is still under manufacture warranty and gave me Their number, WestingHouse ElectronicsSince April, I've been calling Westinghouseevery three weeks or so up until nowThey would walk me through different trouble shooting Technics until finally we were back to the first orginal trouble shooting TechnicWhen I mentioned to the tech that we have already tried that one, he informed me that I need to take pictures of the unitThe front, back, left side, right side and serial number as well as what the unit was doing, so I took a videoHe advised me to send all that info to them at Westinghouse.The first few times of trying to send the info to Westinhouse, the email kept coming back as "recipient inbox

Worst experience everI called the Okeechobee location after Hurricane Irma looking for a window air conditionerThey told me they had one BTU unit leftI told them I would take it and was on my way to pick it upWhen I arrived I was told they had sold itI don't live far away, so it didn't take long to get thereI think this is unacceptable and I will never go into a Badcock store ever

I complained to the customer service department that The recliner I purchased is defective, the seat is lower on the right side, I requested a refund
On Oct I purchased a model Chase Recliner Best Chairs ***
ID number *** I complained that the seat is lower on the right side of the seat.Purchase price was $I paid cash Store ***

I purchase a new refrigerator at Babcock furniture on July this product have been out order seven timesThe last time it was down not working was July sixteen the repair person have no idea what is the problemThe store owner can only tell me if the repair can't fix it he will replace the refrigeratorThis have not happen at this pointWhen this product stop working again I will remove it from my homeI look for this product to be out of service around the first week of September
Product_Or_Service: electrolux
Account_Number: ***

Loyal Customer mistreated
I have been a loyal customer of Badcock for over a yearI have made several purchases and was initially given a $credit limitMy bill has been paid on time and at times I have made double paymentsI came into the store to add more furniture on my account since I was almost done paying for the last purchaseI picked out my merchandise only to be told they had to redo my account limit so after submitting my credit limit went from $to $Then I was told I had to put 50% down which I did after I had some items taken off the orderAfter putting $down I was told I had to put an additional $down which basically only left maybe $left to payEven after all this drama my order was still put on a credit holdThis is unbelieveable and an outrageI witnessed another customer come in stating she still had months to go in her bankruptcy and she was given a $credit limitI feel mistreated and extremely disappointed as a customer that

I bought a leather/vinyl reclining sofa there in 8/22/for dollars now the vinyl peeling off went there about weeks ago to complain and heard nothing back,,also got the recliner which is fine..then bought addchairs on 3/24/which are fine also..and paid cash..guess I should have charged since they want help me with my problem..really need some help with sofa.replace or give me a deal on another one..thanks very much ***
Account_Number:***

Account had a credit of over $100, company is refusing to return it to me
I purchased a wash machine in the amount of $in July Within a few days, I requested to return the itemThe company agreed and picked the washer upMy account was issued a credit in the amount of $(the original purchase price)I had made a payment on my account in the time between purchase and pickup, bringing my balance down to $My account now had a credit of $I never closed my account and figured I would use the credit at some pointI received a statement from Badcock on June showing a zero balanceThey made a manual adjustment/purchase and eliminated my creditI assumed that I would receive a refund, since this was money I had paidI have made several attempts to contact them and am being told that they are keeping the moniesThis is theft because I do not have the washer and they want to keep my money

They are rude unprofessional and crooksThey have hung up in my face have lied and said I'm being represented by an attorney when I did not say so locked me out my account and forced me again my will after saying I don't agree nd forced me to do a credit updateThey won't let me use any of what I have available but are reporting me for not paying but yet how you expect someone to pay after you lock them out for no reason nd y'all them that they can't use what my credit allotted me for already!!! I have proof

In Dec of 2016, I purchased a living room set from Badcock on *** in Macon, Ga, under what I was told by the saleperson, was a month/no interest/same as cash purchaseI made payments on the account and was able to pay off the account on the 6th paymentWhen I received my final statement, I noticed fees and interest charges had been paidI admit, I dod not look at the previous statements, they went in the trash, I already knew when my payment was due and how much my payment wasI called the store and was advised that I signed a basic revolving account contractThat was NOT what the saleslady.Callie< told me at ti,e of signingIt was stupid of me to just believe her and her word in telling me waht I was signing instead of reading every little word in the contractMy Fault there YES! But I trusted a sweet sales lady and she screwed me! The Manager of the Store doesn't care, will not do anything, says its not in his handsCorporate just says "We're not doing anyting" alsoSo just take this as a warning....Dont trust them! Thankfully they only got me for $200, it could have been much worse if I werent able to pay it off months early...THANK GOD! They won't get another dime from me

They advertised months interest free, never told me I didn't qualify need score I left never being told I would be charged 23% interest
I went in to the location and told the Customer Service I wanted living room furniture and I needed to get the 24months interest free No problem I gave him my information and he says yes you can get up to 5, I chose a sectional and set the delivery He printed out what I was getting and told me I would get everything in the mailI told him as long as it is interest free I am good The first order came and it was damaged, so so I waited for delivery of the second order, I had to take off work each delivery date I was sent wrong pieces, this happened more times I finally said pick it all up The store manager gave me credit on my account, which I still have not seen since all the changing I told her I would try one more time but want something different that way no confusionI got my new furniture and waited for a bill I

My cash payment was applied to the wrong account and Badcock has reported a negative payment to Equifax I want removed
In February 2007, I purchased furniture through Badcock Home Furnishings and charged it to my account with BadcockI have never missed a payment or made a payment lateHowever, in March 2014, I made a cash payment in-storeApparently, the store accidentally applied the cash payment towards my wife's account rather than mine, since we obviously have the same last name and addressI contacted the store, spoke with the manager, and informed him of what had happenedI was told by the manager that my account would "be fixed." However, Badcock reported to Equifax, one of the major consumer credit reporting agencies, that there was a "30+ day late payment" in April Again, this is not true, since the error was on the part of Badcock
I disputed Badcock's reporting to Equifax, which contacted Badcock and asked them if the late payment information was accurate

Teresa the manager very rudeAnd a refund on my credit card
Bought a dining room set around the first week in Septit was suppose to be in on Sept 16, and they would callNever called I called about weeks later and was put on hold for about mins while they checked to see if it was hereWas told by Teresa the manager it was inI went last Friday Oct to pick it up and was told by the DM it wasn't in the back or ordered but they charged my card I noticed the same dining room set on the floor was now on sale I said I now want the sale price and she said we discontinued that set but I could by the floor modelI said ok but there was glue on the table Amber the DM said her tech who cleans the furniture is at lunch and when he gets back he would clean it and then she would refund my card the difference and delivery it for free on Tuesday but she would call us to let us know for sureNever heard from herWell on Tuesday I decided to call babcock to make sure

I found out three days ago that I have been paying for insurance on my account for years that I did not ask for and did not know that I was paying
I called Badcock on Wednesday for a day payoffI also asked the representative if she could tell me why my balance is not going downI have been paying on these items for over yearsI explained that I know I got behind, I am caught uo know but my balance is not decreasing at allShe then proceeded to tell me that I am paying a $insurance premium each monthI became upset and told her that I never asked for an insurance premiumI never have had in on past purchases and I would not have added it on my last purchaseShe told me that I have been paying this the last yearsI told her that I promised I never agreed to that and did not know I was paying itFor the last and a half years, I have been dealing with health issues from two major car accidentsI having been doing physical therapy and had to have back surgery

I went to the Canton Badcock store and opened a line of credit for a furniture purchaseI made the purchase and called back the next day to modify the order, I called multiple times with multiple adjustments, as it turns out, my order would be filled and delivered by another store closer to my delivery areaDuring my last conversation, the sales lady Antsin asked me to pay for the rug now, as the bulk of the order was through another store, I asked her why and she stated its been transferred to another storeI told her no, Its financed, the whole order is...She then stated that she would cancel the complete order, I asked her to send a copy of my transaction via email, she refusedI called customer service today, to try to get an expedited delivery date, and they informed me that the order had been cancelledHe worked with me to get the order back on track, and recommended that I deal with the Conyers store and bypass the Canton branch altogether if I wanted to continue with my pu

After contacting company regarding a broken couch they cannot accommodate repair and provide no resolution
On 6/28/I contacted the south Tampa badcock location to schedule a repair on my sofa as the armless recliner handle on my sofa brokeI was told they could only come out Tuesday-Thursday between 9am to 5pmI advised Rick that wouldn't work as I work 8am to 5pm Monday - Friday and asked if they could do a Saturday appointmentHe advised no and I asked for a manager when he indicated there was no one there and I'd have to call backI questioned there being absolutely no manager there that could assist and they sold me this "great" warranty but can only come out at times that will not work for meMy personal situation is none of their business but to offer absolutely no alternative is in no way customer serviceI am going through a divorce and have had to miss so much time at work, I am close to losing my jobI contacted corporate and instead of them having someone call

I purchased a stove from the business that immediately broke! The store know there is a known issue with the stove but refuses to address the issue
March 12, I purchased a black stainless steel stove for $with the warrantyThe stove immediately stopped working within a weeks timeAfter waiting over a month and a half a new stove was brought outOnce again within a week time the stove stopped working againAt which time we were advised that there was a recall on the stoves because there were unresolved issues with the oven of the stovesFrom March 12, the store has done nothing to resolve this issue in getting me another stove to replace a $stove that I purchasedIt has been one broken promise after anotherOne of the workers even made racial comments towards for me for complaining about the stove

They will not work with me at all when sending someone to my home and they keep giving me the run around
On 4/28/Jerry for Badcock repair service came to my home to look at my chaise and armless recliner, at that time he stated they were defective pieces and needed to be replaced and took pictures and said someone would be in contact with meThe next day Friday 4/29/I received a phone call from Scott at the repair department stating they wanted to repair the pieces and my argument was "How can you repair "DEFECTIVE" pieces, it turned into an disagreement and he had me contact the manager Ms Maria at the Mulberry store where we originally purchased the couch and that didn't helpSo I finally agreed to just let them do repairs on the piecesI received a phone call the following week stating they have availability on that Friday to have my pieces picked up and I stated I would be available in the morning and that was fine and she didn't say anything about not being about to

I bought a couch and loveseat on my Debt card for $which they wouldn't or couldn't deliver then refunded $
On 12/02/I ordered a couch and loveseat from the OXFORD ALstore, Sales receipt #*** to be delivered 12/08/On the delivery date they brought the wrong set which I sent back with themThen was told it would be delivered on the 15thOn that day I called in the morning to see what time to expect delivery and was told between and pmAs I had a Dr appointment I made arrangements to have someone here only to later be told the correct set had not been ordered so it was going to now be the 22nd before it could be delivered
On the morning of the 16th I went to the store to cancel the order and get a refundI was told they canceled it on the 15th and turned it over to corpto mail refund check so I would just have to wait up to two weeks for the check
Per their own policy "for all credit/debt card, badcock financing or third party financing purc

Breach of contract on the company part, and unlaw debt collections actions under federal debt collection laws; and testimony on behalf of the st
In Dec 2015, I purchased a TV for $and a futon for $for my children from this storeIn Janurary I suffered from a life threatening injury and lost my job as a result, I informed the local store of my situation was never informed that there was an insurance policy that covered such, just harrassed to make a payment, in March I paid $0n the account, and then in april added a $bedroom suiteIn May I tried to make a partial payment and was refused, they did not care they I had suffered a reduction in monthly income and every month there after I was told if I could not pay the entire amount due that I would have to return everythingOn February 1st 2017, a magistrate told me that because the contract I was not provided did not say partial payments were accepted that I had to return everythign excetp the futonNow I am be

The advertising on flyer stated no credit refused so on applied was declined cost me a hard inquiry on credit scorreport and points
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