Badcock Home Furniture & More

Account had a credit of over $100, company is refusing to return it to me
I purchased a wash machine in the amount of $in July Within a few days, I requested to return the itemThe company agreed and picked the washer upMy account was issued a credit in the amount of $(the original purchase price)I had made a payment on my account in the time between purchase and pickup, bringing my balance down to $My account now had a credit of $I never closed my account and figured I would use the credit at some pointI received a statement from Badcock on June showing a zero balanceThey made a manual adjustment/purchase and eliminated my creditI assumed that I would receive a refund, since this was money I had paidI have made several attempts to contact them and am being told that they are keeping the moniesThis is theft because I do not have the washer and they want to keep my money

Acct *** incorrectly set up as revolving credit plan by John the salespersonOlivia supervisor will not call me back
I purchased furniture from Badcock at decker Blvd Columbia South CarolinaI put $down to bring my balance to a manageable same as cash account I have always had a history of arranging sac accounts with BadcockJohn the salesman put it in the computer as revolving credit plan An honest mistake he had admitted toAnd I signed the agreement thinking I was signed up for same as cash accountEver since my first bill that I received I have tried to resolve this for monthsReps at the credit and collections office mulberry fl state either there is no documentation that I spoke to anyone or only Olivia the supervisor can make the change to a same as cash account I have spoken with rosemary , Anna, Maria and Shirley and no call back Karen the store manager at the Columbia sc store is also waiting for a call back and she doesn't receive any information f

They advertised months interest free, never told me I didn't qualify need score I left never being told I would be charged 23% interest
I went in to the location and told the Customer Service I wanted living room furniture and I needed to get the 24months interest free No problem I gave him my information and he says yes you can get up to 5, I chose a sectional and set the delivery He printed out what I was getting and told me I would get everything in the mailI told him as long as it is interest free I am good The first order came and it was damaged, so so I waited for delivery of the second order, I had to take off work each delivery date I was sent wrong pieces, this happened more times I finally said pick it all up The store manager gave me credit on my account, which I still have not seen since all the changing I told her I would try one more time but want something different that way no confusionI got my new furniture and waited for a bill I

Faulty equipment purchased
Still being billed for Broken T.V
I purchased a T.V from Badcock & More in MarchIn April, the T.V started FlickeringI contacted the Store on N 56th Street Tampa, Fla where I received the T.V fromThe store manager informed me the the T.V is still under manufacture warranty and gave me Their number, WestingHouse ElectronicsSince April, I've been calling Westinghouseevery three weeks or so up until nowThey would walk me through different trouble shooting Technics until finally we were back to the first orginal trouble shooting TechnicWhen I mentioned to the tech that we have already tried that one, he informed me that I need to take pictures of the unitThe front, back, left side, right side and serial number as well as what the unit was doing, so I took a videoHe advised me to send all that info to them at Westinghouse.The first few times of trying to send the info to Westinhouse, the email kept coming back as "recipient inbox

I complained to the customer service department that The recliner I purchased is defective, the seat is lower on the right side, I requested a refund
On Oct I purchased a model Chase Recliner Best Chairs ***
ID number *** I complained that the seat is lower on the right side of the seat.Purchase price was $I paid cash Store ***

Purchase a brand new AC BTU window unit it's defected tried to exchange it for another one they wouldn't do it wanted me to have it service
I purchase AC unit on the 23th of April model no.*** problems on 27th account no.*** order no.*** payment on the 7th of each month sales rep.***Purchase brand new AC But window unit installed on the 27th had problems on the the same day making rattling noises water coming in the window called them to try to exchange it they didn't want to take it back or exchange.wanted me to get it serviced on the the th of June I did come to fine out that the control board is broke and the installation is cracked.so I still tried to get and exchange for another one they still won't do it not to mention it is brand new why would I want to pay for something band new that's broke that's why I contacted Revdex.com

Loyal Customer mistreated
I have been a loyal customer of Badcock for over a yearI have made several purchases and was initially given a $credit limitMy bill has been paid on time and at times I have made double paymentsI came into the store to add more furniture on my account since I was almost done paying for the last purchaseI picked out my merchandise only to be told they had to redo my account limit so after submitting my credit limit went from $to $Then I was told I had to put 50% down which I did after I had some items taken off the orderAfter putting $down I was told I had to put an additional $down which basically only left maybe $left to payEven after all this drama my order was still put on a credit holdThis is unbelieveable and an outrageI witnessed another customer come in stating she still had months to go in her bankruptcy and she was given a $credit limitI feel mistreated and extremely disappointed as a customer that

I bought a leather/vinyl reclining sofa there in 8/22/for dollars now the vinyl peeling off went there about weeks ago to complain and heard nothing back,,also got the recliner which is fine..then bought addchairs on 3/24/which are fine also..and paid cash..guess I should have charged since they want help me with my problem..really need some help with sofa.replace or give me a deal on another one..thanks very much ***
Account_Number:***

Worst experience everI called the Okeechobee location after Hurricane Irma looking for a window air conditionerThey told me they had one BTU unit leftI told them I would take it and was on my way to pick it upWhen I arrived I was told they had sold itI don't live far away, so it didn't take long to get thereI think this is unacceptable and I will never go into a Badcock store ever

They are rude unprofessional and crooksThey have hung up in my face have lied and said I'm being represented by an attorney when I did not say so locked me out my account and forced me again my will after saying I don't agree nd forced me to do a credit updateThey won't let me use any of what I have available but are reporting me for not paying but yet how you expect someone to pay after you lock them out for no reason nd y'all them that they can't use what my credit allotted me for already!!! I have proof

Lack of professionalism, inability to make a minor accommodation for delivery after numerous partial deliveries, and poor overall customer service
On August 6th, we were shopping for new furniture and decided to try the local Badcock store located at *** McDonough, GA *** to see if they had anything that would fit our needs to complete our new homeAfter browsing the store, we decided to purchase several pieces, including:
1) One Queen Size piece bedroom set (Headboard, Footboard, Rails, Dresser with Mirror)
2) One Dining Room Table
3) One Office desk set (Desk, Credenza, Corner piece, and file cabinet)
The total amount purchased was roughly dollarsThe store manager did not offer free delivery, even though the address to which the items were being delivered was less than miles away, nor did he offer any Veterans discount, or large purchase discountAfter we decided on the Bedroom we liked, we felt a Full size would suffice however

Actually this is for the Winterville, NC location but it was not among those I could selectKept adding extra fees to my account
I purchased a lift chair in 2/for my mother who has limited mobilityI paid half at purchase, and paid on it twice afterIn May I called and ask what I still owed, received the amount over the phone and paid the total amountAfter that I kept getting billsI called and spoke with the store and they told me the amount I was given was a "mistake", and they kept tacking on fees as I was trying to solve thisAt one point the store told me they'd take care of itThen I received another billI called the store, who told me they'd been taken over by a corporate office and I'd have to call themThe corporate office told me I would have to deal with the local storeMy mother passed away in July, and I donated the chair to a church, yet I'm still paying and receiving threats about ruining my creditThis is the worst service I've ever experiencedThey ar

I reached out to the company was included in my bankruptcy and since has been dischargedThey are now in violation of the FCRA and bankruptcy code
If this account is not removed from my report immediately I will have to move forward and obtain monetary compensation for the violation

I went to the Canton Badcock store and opened a line of credit for a furniture purchaseI made the purchase and called back the next day to modify the order, I called multiple times with multiple adjustments, as it turns out, my order would be filled and delivered by another store closer to my delivery areaDuring my last conversation, the sales lady Antsin asked me to pay for the rug now, as the bulk of the order was through another store, I asked her why and she stated its been transferred to another storeI told her no, Its financed, the whole order is...She then stated that she would cancel the complete order, I asked her to send a copy of my transaction via email, she refusedI called customer service today, to try to get an expedited delivery date, and they informed me that the order had been cancelledHe worked with me to get the order back on track, and recommended that I deal with the Conyers store and bypass the Canton branch altogether if I wanted to continue with my pu

The company sent me a demo product without my consentThis company refuses to work with me and will not reduce the price
On September 28, 2018, I had a washer and dryer delivered to my home at 9:pm in Griffin,GaAlthough I paid for install and delivery, they placed it under my garage and leftThey came back the following Tuesday to connect it, but they could not get the plug out and had to bring another oneThey then brought the demo washer from the floor They did not reduce the price or ask if I wanted the demoThis one jumps and moves around on the floorIn addition, the store has lied to the corporate office by saying I had planks on the floorI have a concrete floorNow I am being told that I have to wait for *** sends someone outI feel cheated out of my money, sold a defective product from the store, and disrespectedThe delivery person stated to the manager that the shocks were gone in the dryer when it was deliveredI am now spending additional money to

I'm only being generous by giving this company a They really deserve a negative 10!!! The Badcock store on Horner Blvd sucks!!!!!! There customer service is the worst I have seen in a really really long time!!! They do not care about their customers or their jobsAll they do is sit behind the counter and talk to each otherI have never once been asked if I needed anything or if there was something they could help me withNo matter what question you ask any of the staff there they never know the answer and if they tell you they will find out and call you back...they wontThey have even lied to their main office about calling me about my claim....they never calledI will never ever buy furniture or anything from this store again!!!

Failure to replace or contact us in a timely matterThis has been going on since December
Couch broke was unable to replace it due to discontinued .Gave me no choice but to go with a different type of couch or keep the broken one
Recliner was broken and not fixed, service men brought it out sat in it- it cracked and they left it for a later date to pick up to replaceThat was April
I have spoken with Sean at our local store once every other time I have been spoken down too and critizedHave called customer service multiple time - it's pretty bad when I know Jesus and Kevin by name and they know my voiceSean and the district manager keep telling customer service it's fixedAnd it's not !

I found out three days ago that I have been paying for insurance on my account for years that I did not ask for and did not know that I was paying
I called Badcock on Wednesday for a day payoffI also asked the representative if she could tell me why my balance is not going downI have been paying on these items for over yearsI explained that I know I got behind, I am caught uo know but my balance is not decreasing at allShe then proceeded to tell me that I am paying a $insurance premium each monthI became upset and told her that I never asked for an insurance premiumI never have had in on past purchases and I would not have added it on my last purchaseShe told me that I have been paying this the last yearsI told her that I promised I never agreed to that and did not know I was paying itFor the last and a half years, I have been dealing with health issues from two major car accidentsI having been doing physical therapy and had to have back surgery

Purchased a brand new Maytag washer & Dryer from Badcock Mercer Univ Drive Within days of delivery the washing machine tore up Called Badcock said I needed to call maytage repair took days after repair was made on 2/5/it tore up again in days 2/7/ (same exact problem) I called to return washing machine to get a new one told no one was there to assist me, I had to speak to Manager only Was told By Manager "James" I had to wait for him to contact persons over him at corporate office for approval, said he would call me back with info Today is Saturday 2/10/we still have not heard anything back from them regarding washing machine replacement Since the date delivered we have had nothing but problems with this washing machine and lack of customer service Each time Badcock store is called the associates constantly tell you James is gone different places and when I speak to James He continues to say he has not heard back from his superiors Even when we call the number we were told that they can't replace it only continue to repair it to times and their tech has to decide when to replace machine Meanwhile our family has been unable to use the machine weeks nowI WOULD HAVE TO RECOMMEND THAT OTHERS DO NOT BUY FROM THIS COMPANY AND BE AWARE THAT THEY SALE DEFECTIVE APPLIANCES THAT THEY DO NOT STAND BY WHAT THE SALE! (THEY TRY TO SALE WARRANTY'S THAT SHOULD COME FREE WITH A PRODUCT AT LEAST FOR 30-DAYS;THIS IS A SURE SIGN THAT THEY ARE DECEPTIVE) THEY INFORMED US THEY WILL NOT REPLACE PRODUCT (THAT WE CAN "PURCHASE ANOTHER AND KEEP THE TORE UP ONE" BUT, THEY WILL NOT REPLACE DEFECTIVE NEW DRYER {THEY HAVE PROVEN THEY CANNOT REPAIR THEIR OWN LOUSEY PRODUCTS} I AM VERY DISAPPOINTED WITH THIS WASHING MACHINE, BADCOCK EMPLOYEES & VERY VERY POOR CUSTOMERLESS SERVICE, AND THE FACT THAT WE ARE STUCK HAVING TO PAY FOR A DEFECTIVE WASHING MACHINE THAT IS UNUSABLE AND HAVING TO LOG OUR CLOTHES TO LAUNDERETTE THIS IS DEPLORABLE!!! I WILL NEVER EVER DO BUSINESS WITH BADCOCK AGAIN AND WOULD NEVER RECOMMEND ANYONE ELSE DO BUSINESS WITH BADCOCK

I have an account with Badcock Home Furniture and More Due to financial hardship my account is delinquentMy last payment was in April The unpaid balance is $and the monthly payment is $MrH***, a Badcock Home Furniture and More employee has made numerous visits to my residence regarding the delinquent accountDuring the month of June, MrH*** made two visits to my residenceDuring the month of July, MrH*** made two visits to my residence During the month of August, MrH*** made three threatening visits to my residenceDuring his last visit in August, I stated to him that I would make a payment in September, and he replied that he was not wiling to take one paymentMrH*** returned to my residence on September 1st demanding a payment and became very argumentative and threatening when I asked him to stop visiting to my residence regarding the delinquent accountMrH*** then stated "do what you need to do or I'll be back." Also, I had paid the debt