Badcock Home Furniture & More

Badcock Furniture and More goes above and beyond to make their customers happyThe Furniture is beautiful and well pricedThe staff is exceptionalWe bought a dinning room table and chairs and the table was damaged in delivery I went into the store to request that they do something to fix it and they are sending out a brand new table at no further cost to us I will definitely recommend Badcock Furniture to anyone and everyone looking for beautiful Furniture at a reasonable price

I have been a customer at the Geneva, Alabama store for several several years and have been pleased with all my purchasesWayne and all his staff have always been very helpful and friendly

NOT SATISFIED WITH DELIVERY OF MY SECTIONAL
JUNE 30TH I WENT SHOPPING FOR A SECTIONAL AT BADCOCKS LOCATED AT AUGUSTA RD, GREENVILLE, SC THE SALES GIRL, JESSICA, WAS EXTREMELY NICE, AND PLAYED A HUGE PART IN MY DECISION TO RETURN TO THIS STORE ON JULY 3RD AND PURCHASE FURNITUREI FIGURED SINCE MY PARENTS HAVE BEEN DOING BUSINESS WITH BADCOCKS FOR YEARS, AND THE SALES GIRL WAS NICE AND INVITING, I COULDN'T GO WRONG CHOOSING THIS COMPANYI WAS DESPERATELY WRONGFAST FORWARD TO OVER A WEEK LATER, FRIDAY JULY 13TH, MY SECTIONAL WAS DELIVERED - WITHOUT THE LEGSOF THE PILLOWS ALSO CAME RIPPED WIDE OPEN ON THE SIDESTHE DELIVERY GUY TOLD MY FIANCE THE WAREHOUSE FORGOT TO SEND THE LEGS AND THAT HE'D RETURN IN A FEW DAYS WITH THEMHE LEFT THE GRAY SECTIONAL SITTING UPSIDE DOWN ON MY TILE FLOORSCOME MONDAY, THE 16TH, I CONTACT THE STORE FOR AN UPDATE AND THE STORE MANAGER TELLS ME THERE IS NOTHING SHE CAN DO ABOUT IT, AND I CAN COME PICK UP DISPLAY PILLOWS(!!!) SINCE

This company , which I hold no contract with nor have received services from, reported a collection against my SSN, with *** reporting agencies
This company , which I hold no contract with nor have received services from, reported a collection against my SSN, with *** reporting agencies.I requested verification of the debt and account however the business failed to provide me with the adequate proof.Considering this business does not have a contract with me for goods or services that they provided nor have they provided adequate proof I am not obligated to pay for the alleged debt

Poor Warranty and Customer Service
On January I went to Badcock Furniture and More on Beach BlvdJacksonville, FLI ordered a Leather Reclining Living room set which was a Couch, Loveseat, and Single Recliner, end tables a coffee table and lampsCost was about $I paid for delivery and a down paymentThe furniture arrived and was placed in my home on or about February 26, The Single Recliner was still tied down as they did not release itSo I released itA few days later I noticed the chair had some unusual wear on the left arm and lean backI reported this to the Customer service in Mulberry and they in turn stated I had to contact the local storeSo I made an appointment for a "tech" to come out and look at the chairHe looked at it and stated that he would have to take it to the store to ship to Corpthey would have to inspect it for a factory defectI was not told this had to happen firstSo I called the store back and spoke to John the "owner"

I received a threatening letter to return furniture I returned months agoI am still being billedIt is also having a negative effect on my credit
I am receiving threatening calls, excessive messages, and a threatening letter about a furniture set I no longer haveI bought furniture at the beginning of the year, had it delivered and returned it before days fro a refundI was promised stalled several days for the return pickup, and was finally told I had to pay a restocking fee after the daysI went several times to the store and was told I had to wait for a return authorization from headquarters to return the bedroom setWhen thet finally recieved it I was over the days and charged 20% restocking feeI only had a bed, not the entire s=bedroom setI never should have been billed a restocking fee because I called and went before the time was upIf I was billed for a 20% fee it should have been for 20% of my bed cost, around $so about $I called headquarters

Purchased furniture on a revolving credit plan, company refuses to honor warrenty
We purchased a living room set from Badcock months agoThe living room set recliners broke two days after purchaseWe made contact with the store and manager and corporateThey refused to fix the furniture because we had picked it up versus having it deliveredThey have now placed this as a negative in my credit reportAll I want is for them to stand behind their product that they sell and fix my furniture and I will then make the payment as agreed

My recliner footrest quit working they sent repairman said it was a bad switchBeen waiting weeks now and still no switch
L

I purchased a sofa from Badcock back in July along with a year warrantyI was informed by the sales manager that if anything happened to my sofa within the years Badcock would come to my home and fix itI was made to believe that even if it was a mear stain they would come out and clean the sofaWell I called about a loose arm and was told that if I wanted it fixed then I needed to bring this big heavy sofa in to be repairedI informed them of my warranty but was told that is not effective until the 2nd yearI was not told this so I felt I was sold a year warrantyThe only reason they will not come out to fix my furniture is because I did not pay for deliveryThis was not explained to me the day of purchaseI stated I purchased the insurance under pretensesAlso connected with cooperate and was encouraged to wait to the end of July this year and file a claimThey were so unprofessional and I feel the store takes advantage of people by selling them warranties

This company does not honor their wordThey make up rules/policies as they go
Our issue with Badcock started in May of when we filed a Warranty Claim on our sofa and love seatThe seams of the seats on sections were opening up and springs are popping out After someone came out and assessed our furniture, we were told parts would be mailed to us in 2-weeks and to call Warranty to set up a time to come back out and fix it We waited weeks and I called warranty who told me they were waiting on Fast Furniture repair to turn in the order I was told to call themI called them and was told, they turned it in and I need to call warranty back and tell them to find itI called warranty back and spoke with another ladyShe said they couldn't find it and I needed to call 1800BadcockSo I called them, was told they would check it outA few days later I was contacted by warranty to inform me that my love seat is not coveredI told them it was and it had been incl

My order was messed up The delivery continued to be push back and they took their time to get the product that was wrong back
I spoke with the salesman Sherman, Delivery manager Stefan, The store owner JustinThey all promised me things and continued to change the dates and times after they made the mistake with my original order placed 08/25/They are now trying to charge be a fee of for an order I canceled and an incorrect order they had to pick upI have been to the store and called the number everyone is blaming everyone else and no one is zeroing out my accountI should owe them notingStefan lied to the number and said I didnt want the furniture because it didnt fit that is a lie I had just purchased a brand new home that was empty

PRODUCT #: *** is in need of replacedSeveral attempts have been made to BADCOCK and the calls and email have gone unanswered
PRODUCT #: ***
Is DAMAGEDI have insurance with BADCOCK FOR EACH ITEM PURCHASED, including this one
The company cannot be reached by phone or emailI have made several attempts.PRODUCT #: *** needs to be replaced ASAP

Manager did not honor their return policyI did not refund my money or allow an exchange for furniture that was never delivered to my home
I purchased furniture on a credit account November the 7th I placed a deposit of $at which time the furniture that I had shows was not in the store but would arrive only a few days later when the furniture arrived to the store I came in and had a look at it I wasn't overly impressed however I wanted to discuss it with my partner he was not satisfied at all the furniture was stiff and uncomfortable possibly poorly made the morning my furniture was scheduled for delivery I called as early as possible only minutes after the store opening I spoke with the manager and told him that we were not happy with the furniture and that I wanted to cancel delivery and that I would come in and see if we could find something more suitable I stop by the store about a week later and spoke with the sales associate that had helped me she was a very nice lady

Unable to establish a course of resolution dealing with needed service on sofa and love seat with consoleCommunication breakdown in their office
I knew when I purchased the sofa and love seat with console in November of I was not getting high quality furnitureHowever, I was assured that I had a warranty for one yearFirst, we had to have an exchange due to the love seat not being squareThat was taken care of swiftlyIn January I contacted my sales person to set up a service for the mechanism and or pull cord to be replaced on the sofa as it had stopped functioning correctlyI was given a service date of February 8, They were unwilling to provide a window so I had my aunt sit at the house to let the service tech inThe service tech never showedI called at was told a manger would contact me and never didI went into store in late March and voiced my concernsI was assured they were on itTo my surprise a manger did call and assured my he was ordering parts he

NEVER deal with this store or company!!
When I opened an account over years ago I requested insurance to cover in case I was to lose my job at that time.....it was never put on my account!! I lost my job, due to medical reasons, months later, and have been unable to work sinceThe company will not return my calls for over a year and 1/nowNow I have recieved a civil summons for the remaining amount of my accountSo, because of THEIR salespersons mistake (not putting the insurance on my account) and THEIR poor response to my MULTIPLE calls to try to handle this situation, I am now facing a judgement for the full amount!!

FAILED TO PROVIDE REPAIRS TO MY SOFAS
Hi,to whom it may concernI have purchased vynal sofas from Badcock store in Jacksonville FL on Beach blv.I also bought extended warranty for my fabric protection when I called to make a claim regarding the issue that I have with the fabric peeling off and ripped fabric they told me that is not covered by warranty when there website says it is covered ,they also told me that I have to pay for parts and labor to get it fixed .They are liars and they are Ripping people off there furniture sucks and someone needs to do something about it .PLEASE HELP ME THANK YOU VERY MUCH

Can't fix nor exchange washing machine nor dryer
I have bought a washer and dryer with Badcock's on the 02nd of October, this item was deliver by the 06th of the monthWe started using the machine by the 14th of October according to them they told us they only have a day return policyBy the 14th the days had already passedThey never explained the day policyWe called as soon as the machine started banging against its walls and the dryer they sent out a tech out on the 26th of the monthThe tech listen to the machine and checked to see what was wrongHe immediately told us that the washing machine was broken and so was the dryer and we needed to do an exchange then he went to his computer and instead of writing what he told us he just posted that everything was fine and nothing was going on with the washing machine and the dryerToday on the 31st of October I contacted corporate to see if we could do an exchange on something that we could use and not have it as a dec

Purchased a bunk bed set, told it was new, few months later my grandchildren are being eaten up by bed bugs!!!! Bed was not new
Purchased bed around December of last yearI was not home upon its delivery, therefore I did not notice the stickers that were on the headboard!! But, I did when I took the mattresses off to check for bugsThe bugs made their way to my room and began biting meEventually causing me to become such because apparently I am allergic to themI had to go to visit the Dr last weekI took the bed apart, threw it outdoors, called Badcock and told them to come get itTwo days later it was still in my yard, so I had it delivered back to themHalf of it Sunday, a week ago, around six pm, the other half the following morning around 5:amThey continue to callI learned from the manager of the Aiken store, this is not the first time this has occurred with themI have spent a multitude of dollars to treat my homeResulting in discarding all of our furnitureW

In attempting to purchase two nightstands on the showroom floor, the employee, Stephen, claimed they were for sale but could not be purchased because no one had taken inventory at the store and it would be another two weeks before the items could be purchasedAll while the products were listed as 'for sale' on the showroom floorDeceptive practices
Account_Number: ***

I purchased a bedroom set from Badcock about a year-and-a-half agoI have been paying my monthly payments to Badcock and wonder why my balance was not going down muchI spoke to a representative in the collections department that informed me that Badcock have been billing me for insurance that I have not signed up forshe checked my account and verified that I had not signed up for the insurance and told me that they had been billing me for the insurance since my account was openShe informed me that she was able to only credit me for months and for the remainder of the month I would have to receive credit from someone above herI spoke with the supervisor that had a nasty attitude there put a block on my account stating that I had an attorney so no one could speak with me in reference to the account againSince then I have spoke with about three different peopleI informed them that they needed to pull the phone call recording because I never told her that attorney was repres