Badcock Home Furniture & More

I purchased a sectional sofa from Badcock in early November I also purchased a warranty for the sofa, which the employee told me would cover any kind of damage or spill to the sofa while under the time frameIn march the recliner lever on the sofa brokeBadcock was called during the last week of March to have the sofa repaired and we were told that a store manager had to schedule the repairAn employee took my name and number and said the information would be passed to the ownerI never heard from the ownerI also, subsequently, placed other calls to Badcock and got the same response each time (that I needed the store owner to call me back, and that they would take my number) On about the 8th or 9th call I asked for the store management and while explaining my difficulty in reaching someone she laughed at me, and hung up the phoneWhen I called back to the store, I asked an employee for the managers name and I heard her tell the employee not to give me her name
Tha

See pdf

In June my wife and I financed a black sectional from the companyAfter being told how the set was made of such great quality and allowing them to deliver it we had nothing but problems from that point onAbout Months later the seams of the sectional began to come undone and we called the store to have them repair it since we had put insurance on the furnitureWe were told they would come out that Wednesday and I took off work because they would not give me a timeframeThe drivers never showed up, when I called the store the "store manager" adv me that no appt was scheduled and told me he would send someone out to get the sectionalAgain no one showed upThis went on for about months with the seams getting worse before someone would actually come out and get the sectionalWe had to wait days with no where to sit in our living room before we would hear anything back about our sectionalIn February we came into the store to request that someone come and pickup the

I have been a customer at the Geneva, Alabama store for several several years and have been pleased with all my purchasesWayne and all his staff have always been very helpful and friendly

Manager did not honor their return policyI did not refund my money or allow an exchange for furniture that was never delivered to my home
I purchased furniture on a credit account November the 7th I placed a deposit of $at which time the furniture that I had shows was not in the store but would arrive only a few days later when the furniture arrived to the store I came in and had a look at it I wasn't overly impressed however I wanted to discuss it with my partner he was not satisfied at all the furniture was stiff and uncomfortable possibly poorly made the morning my furniture was scheduled for delivery I called as early as possible only minutes after the store opening I spoke with the manager and told him that we were not happy with the furniture and that I wanted to cancel delivery and that I would come in and see if we could find something more suitable I stop by the store about a week later and spoke with the sales associate that had helped me she was a very nice lady

I received a threatening letter to return furniture I returned months agoI am still being billedIt is also having a negative effect on my credit
I am receiving threatening calls, excessive messages, and a threatening letter about a furniture set I no longer haveI bought furniture at the beginning of the year, had it delivered and returned it before days fro a refundI was promised stalled several days for the return pickup, and was finally told I had to pay a restocking fee after the daysI went several times to the store and was told I had to wait for a return authorization from headquarters to return the bedroom setWhen thet finally recieved it I was over the days and charged 20% restocking feeI only had a bed, not the entire s=bedroom setI never should have been billed a restocking fee because I called and went before the time was upIf I was billed for a 20% fee it should have been for 20% of my bed cost, around $so about $I called headquarters

Unable to establish a course of resolution dealing with needed service on sofa and love seat with consoleCommunication breakdown in their office
I knew when I purchased the sofa and love seat with console in November of I was not getting high quality furnitureHowever, I was assured that I had a warranty for one yearFirst, we had to have an exchange due to the love seat not being squareThat was taken care of swiftlyIn January I contacted my sales person to set up a service for the mechanism and or pull cord to be replaced on the sofa as it had stopped functioning correctlyI was given a service date of February 8, They were unwilling to provide a window so I had my aunt sit at the house to let the service tech inThe service tech never showedI called at was told a manger would contact me and never didI went into store in late March and voiced my concernsI was assured they were on itTo my surprise a manger did call and assured my he was ordering parts he

I purchased a sofa from Badcock back in July along with a year warrantyI was informed by the sales manager that if anything happened to my sofa within the years Badcock would come to my home and fix itI was made to believe that even if it was a mear stain they would come out and clean the sofaWell I called about a loose arm and was told that if I wanted it fixed then I needed to bring this big heavy sofa in to be repairedI informed them of my warranty but was told that is not effective until the 2nd yearI was not told this so I felt I was sold a year warrantyThe only reason they will not come out to fix my furniture is because I did not pay for deliveryThis was not explained to me the day of purchaseI stated I purchased the insurance under pretensesAlso connected with cooperate and was encouraged to wait to the end of July this year and file a claimThey were so unprofessional and I feel the store takes advantage of people by selling them warranties

FAILED TO PROVIDE REPAIRS TO MY SOFAS
Hi,to whom it may concernI have purchased vynal sofas from Badcock store in Jacksonville FL on Beach blv.I also bought extended warranty for my fabric protection when I called to make a claim regarding the issue that I have with the fabric peeling off and ripped fabric they told me that is not covered by warranty when there website says it is covered ,they also told me that I have to pay for parts and labor to get it fixed .They are liars and they are Ripping people off there furniture sucks and someone needs to do something about it .PLEASE HELP ME THANK YOU VERY MUCH

My order was messed up The delivery continued to be push back and they took their time to get the product that was wrong back
I spoke with the salesman Sherman, Delivery manager Stefan, The store owner JustinThey all promised me things and continued to change the dates and times after they made the mistake with my original order placed 08/25/They are now trying to charge be a fee of for an order I canceled and an incorrect order they had to pick upI have been to the store and called the number everyone is blaming everyone else and no one is zeroing out my accountI should owe them notingStefan lied to the number and said I didnt want the furniture because it didnt fit that is a lie I had just purchased a brand new home that was empty

NEVER deal with this store or company!!
When I opened an account over years ago I requested insurance to cover in case I was to lose my job at that time.....it was never put on my account!! I lost my job, due to medical reasons, months later, and have been unable to work sinceThe company will not return my calls for over a year and 1/nowNow I have recieved a civil summons for the remaining amount of my accountSo, because of THEIR salespersons mistake (not putting the insurance on my account) and THEIR poor response to my MULTIPLE calls to try to handle this situation, I am now facing a judgement for the full amount!!

This company does not honor their wordThey make up rules/policies as they go
Our issue with Badcock started in May of when we filed a Warranty Claim on our sofa and love seatThe seams of the seats on sections were opening up and springs are popping out After someone came out and assessed our furniture, we were told parts would be mailed to us in 2-weeks and to call Warranty to set up a time to come back out and fix it We waited weeks and I called warranty who told me they were waiting on Fast Furniture repair to turn in the order I was told to call themI called them and was told, they turned it in and I need to call warranty back and tell them to find itI called warranty back and spoke with another ladyShe said they couldn't find it and I needed to call 1800BadcockSo I called them, was told they would check it outA few days later I was contacted by warranty to inform me that my love seat is not coveredI told them it was and it had been incl

Purchased furniture on a revolving credit plan, company refuses to honor warrenty
We purchased a living room set from Badcock months agoThe living room set recliners broke two days after purchaseWe made contact with the store and manager and corporateThey refused to fix the furniture because we had picked it up versus having it deliveredThey have now placed this as a negative in my credit reportAll I want is for them to stand behind their product that they sell and fix my furniture and I will then make the payment as agreed

PRODUCT #: *** is in need of replacedSeveral attempts have been made to BADCOCK and the calls and email have gone unanswered
PRODUCT #: ***
Is DAMAGEDI have insurance with BADCOCK FOR EACH ITEM PURCHASED, including this one
The company cannot be reached by phone or emailI have made several attempts.PRODUCT #: *** needs to be replaced ASAP

My recliner footrest quit working they sent repairman said it was a bad switchBeen waiting weeks now and still no switch
L

Poor Warranty and Customer Service
On January I went to Badcock Furniture and More on Beach BlvdJacksonville, FLI ordered a Leather Reclining Living room set which was a Couch, Loveseat, and Single Recliner, end tables a coffee table and lampsCost was about $I paid for delivery and a down paymentThe furniture arrived and was placed in my home on or about February 26, The Single Recliner was still tied down as they did not release itSo I released itA few days later I noticed the chair had some unusual wear on the left arm and lean backI reported this to the Customer service in Mulberry and they in turn stated I had to contact the local storeSo I made an appointment for a "tech" to come out and look at the chairHe looked at it and stated that he would have to take it to the store to ship to Corpthey would have to inspect it for a factory defectI was not told this had to happen firstSo I called the store back and spoke to John the "owner"

On 02/11/I purchased an entertainment centerOn 2/18/the delivery men installed the center in my living room I noticed that it was defective, in which the front was able to detach from the unitIt also came with two book shelves, which were missing screwsI was told by the delivery men that they had to order the screws and they would call me when they got it inI called the store and spoke with the sales associate who sold me my merchandise, Ben H*** who told me that I could come in and pick a replacement or get a refund of my moneyI immediately went back to the store to possibly see if they had something that I could replace the unit with, which they did notBen told me that I would have to wait "at their convenience" to pick up the defected merchandise to call him when I made a decision on what I wanted to doOn 02/20/2016, I called Ben and told him that I wanted my money back and he instructed me that he would credit my card back (which he stated would take 12-

Can't fix nor exchange washing machine nor dryer
I have bought a washer and dryer with Badcock's on the 02nd of October, this item was deliver by the 06th of the monthWe started using the machine by the 14th of October according to them they told us they only have a day return policyBy the 14th the days had already passedThey never explained the day policyWe called as soon as the machine started banging against its walls and the dryer they sent out a tech out on the 26th of the monthThe tech listen to the machine and checked to see what was wrongHe immediately told us that the washing machine was broken and so was the dryer and we needed to do an exchange then he went to his computer and instead of writing what he told us he just posted that everything was fine and nothing was going on with the washing machine and the dryerToday on the 31st of October I contacted corporate to see if we could do an exchange on something that we could use and not have it as a dec

In attempting to purchase two nightstands on the showroom floor, the employee, Stephen, claimed they were for sale but could not be purchased because no one had taken inventory at the store and it would be another two weeks before the items could be purchasedAll while the products were listed as 'for sale' on the showroom floorDeceptive practices
Account_Number: ***

I received merchandise that did not have all of the pieces and received a statement for something that I do not haveBadcock will not deliver!
I went into Badcock (25th street location in Cleveland, TN) on 7/and opened up an accountAt the time of opening the account, I made a down payment of about $and I selected the "In Store Pick UP' option since I only live a few miles away from the store and did not anticipate any problemsI was notified on 7/that my merchandise was ready for pick upMy dad went into the store and picked up the merchandise and delivered it to my homeAt that time, we discovered that there was only chair in the packageI notified the store and was told to return the merchandiseI asked if Badcock could come and pick up the merchandise from them since I did not have a truck and it wat their fault - I was told noI asked my dad to come and re-package it together and then re-deliver it back to your storeWe delivered it back days later and we