Badcock Home Furniture & More

Unauthorized billing for insurance on purchase; refusing to refund money; no insurance contract signed
I have been being ripped off on my account since November I am a year old woman I have had an account with Badcock for many years I have never opted to pay an insurance premium on my account, however, someone in the local store decided to add it to my account without my permission Because I am the type of customer that pays my bill, I've been paying the incorrect amount for many monthsI've never had this issue beforeAs I get older, it gets difficult for me to manage my bills, so my daughter is now assisting me After reviewing my Badcock bill, she noticed an insurance premium She questioned me about it and I had no idea because no one ever mentioned it to me After calling customer service, they advised that I had been charged an insurance premium since November They did not have a signed contract showing that I agreed to purchasing insurance Now I'm

I would like to bring to your attention that this business has lied to me several times about my accountThey told me when I paid the account off via phone call back in that they'd remove this account from the bureausWell I recently bought my credit reports and as I look through them I see that badcock was still reporting and not only are they reporting but it states that I have a derogatory remark on my file, so I click it and it says I have a payment days past dueSo I call them to speak to a representive about the situation and she was very rudeSo as I'm speaking with her she states that I was past due timesThis is incorrect I made sure I paid the accounts on time every month she goes to say your lucky their only reporting one past due payment and not all threeI said can you please forgive the late payment that is reflecting on my credit report right now and she goes to say no we can't and if I do that it will reflect those other two late payments and then it wil

Called me payment not received*** sent payment in timeThey could not find itCalled store alsoI paid again onlinecharge $20, for CK
Call center called me payment not receivedI told them I was putting a stop paying on checkThe check was sent days before payment dueThey called about not receiving the paymentThey told me to call the StoreStore did not have the checkI was told I could make the payment on lineI did Then I get they are charging me $for return of the stop payment checkThat is not fair

Purchase pasedena sectional along with the protewarranty protection planOne day I was using the recliner and tried to return it to the up right position and it would not close downOpen the recliner on the other end without anyone sitting in the recliner and it would not close completely eitherCalled Babcock in reference to the warranty and was advised that the unit was still under warrantyFiled a claim with protethey sent out a techWho stated the brackets were bentStated that it was a defected partHe would order new bracket and come back and install once they get it or make itHe does not show the part in stock so they may have to make it06/12/received letter of denialCalled warranty corporation in disputeThey sent another they who came an inspected and stated that the unit need to be replacedI have not heard from them at allCalled store to follow up to see if they had contacted the storeWas advised by the store that they have not heard fro

I purchased a bedroom set from Badcock about a year-and-a-half agoI have been paying my monthly payments to Badcock and wonder why my balance was not going down muchI spoke to a representative in the collections department that informed me that Badcock have been billing me for insurance that I have not signed up forshe checked my account and verified that I had not signed up for the insurance and told me that they had been billing me for the insurance since my account was openShe informed me that she was able to only credit me for months and for the remainder of the month I would have to receive credit from someone above herI spoke with the supervisor that had a nasty attitude there put a block on my account stating that I had an attorney so no one could speak with me in reference to the account againSince then I have spoke with about three different peopleI informed them that they needed to pull the phone call recording because I never told her that attorney was repres

I went into this location on March 7th to pick up frurniture that I ordered and paid forUpon arrival I was advised by the store manager that pick up days were on Tuesday's and Friday's between 2Pm & 6PM which was not disclosed to me prior to purchase, nor on my receiptThis person showed two signs on opposite ends of a round counter not facing the computers were transactions take place with this information on it I asked for a return to my credit card and was advised that it would have to come from corporate due to the amount in the form of a check and I would receive within daysI contact the customer service online and was advised that the store manager could in fact return my money to my credit card, the only exception would be if I had paid with cash or checkI advised the store manager of this information and she takes my original receipt and writes 'cancelled sake? on the receipt lI asked for something concrete in writing that a return actually occurred, because I h

Purchased a bunk bed set, told it was new, few months later my grandchildren are being eaten up by bed bugs!!!! Bed was not new
Purchased bed around December of last yearI was not home upon its delivery, therefore I did not notice the stickers that were on the headboard!! But, I did when I took the mattresses off to check for bugsThe bugs made their way to my room and began biting meEventually causing me to become such because apparently I am allergic to themI had to go to visit the Dr last weekI took the bed apart, threw it outdoors, called Badcock and told them to come get itTwo days later it was still in my yard, so I had it delivered back to themHalf of it Sunday, a week ago, around six pm, the other half the following morning around 5:amThey continue to callI learned from the manager of the Aiken store, this is not the first time this has occurred with themI have spent a multitude of dollars to treat my homeResulting in discarding all of our furnitureW

I purchased a sectional living room set on August 8, from BadcockJanuary I found my receipt and noticed that the console to the set was not delivered
I went to the store and showed the receiptBadcock Corporate office stated that I signed off that I received the setI told them that I signed off for the set but I didn't count any pieces and I admitted that it was my fought because I took their word as a honest business company and thought that I had everything that I paid forI missed the console but I didn't have proof that I had purchased it

Easy, quick and friendly service
Service associate Josh W*** was very professional and experienced Great customer service!

Brought a recliner at the end of January Started having problem with the chairOne week later
At the end of January I brought a recliner from Badcock Furniture Fayetteville NCWithin one week; First the chair stop recliningthan it started back up, next it would not go up or down; so I called store and I had problems getting help over the phone so I went to the store
The supervisor said for me to call the warrantyI told her No I was not; she said the next time her repair man comes in town she would have him come out because she was already booked up for the following week*** because my mother needed the chair another couple of days pasted.(1st time the repair man came out) The repair man came out and said the chair was running hot and would have caught FIRE!, and the store has had many problems with the chairs (Not one but many) I went back up to the storeI asked for a refund and come pick up the chairShe told me that they would charge a re-socking fee

We have not been able to get satisfactory resolution with problem mattress
We purchased a new bedroom set and living room furniture back from Badcock located in Murfreesboro TN back in late February, early March We spent close to $4000, if not more With this purchase, we also purchased a mattress to go with the new bedroom set We started to notice problems with the mattress after about a year (June 2016) and called the local store They came out and did an inspection on the mattress and advised they would replace It was sinking in the middle and the only person that slept there was my month old daughter No way could she cause this mattress to sink, she barely weighed 18lbs at that time The replacement came week later, but there was a rip in the mattress They took it back and we had to wait another week for a replacement
Fast forward months later, we are having problems with the mattress again We called the store and they came out to do another inspect

Badcock Furniture delivered a mirror/dresser on May 09,but have not put it together
I am writing to complain at the poor service of quality that me and my family received from Badcock Home Furniture located at ***My daughter's grandmother ordered a Bedroom Suite for my daughter from the Macon, GA storeSince I reside in the McDonough, GA area, I was advised that the Badcock in McDonough,GA would be delivering the bedroom suiteThe store advised me that the only time they could come to my house to deliver the bedroom suite was on a Tuesday because they do not deliver any furniture on any other day if it was not purchased at their storeThe first date of delivery was on May 10,The delivery guy brought a full size mattress with a queen size box spring and he stated he could not put the dresser and mirror together because the dresser did not have any holes for the wood, and that he forgot the screwsAfter he left I called the store and ad

I just want my chair an to build my credit that's all
I signed a contract with Badcock to get furniture I need badly the recliner broke within a year time I reported the broken chair to them they sent out guys to take pictures an as essentially need I told them about the chair an how it broke they said it was going to be to weeks in August an here we are in November I missed one payment in September they sent a letter I called them to ask about fixing the chair as noted an they basically said nothing I went to them to get furniture an help build my credit up I worked hard on this so I could possibly move an be able to have nice things an today as I called an asked about payment an the chair being fix they blacked balled my account and are definitely going to mess my credit score up because they don't want to honor their policies all I want is another chair an get my credit back up when I said that it makes no sense for them to act like this seeing I'm disabled an have major issu

will not show up when stated
will not answer the phone will not keep appointments

Great service wish delivery didnt take so longOther than that ive enjoyed shopping with Badcock all these years

my 6/22/Amex pymt on acct was manually revd by a corp emplo a month later and they r saying amex never paidthey refuse to call amex who paid
On 6/22/I purchase a prepaid *** card to pay my card to pay my daughters badcocks bill acct #*** and *** the card was loadable for only minutes later I waled into badcocks with prepaid number*** (1696) and I paid the account for and the other account I paid from amex and in cashboth payment from the pre-paid card clearedthe next month I went in to make the payment with the same cashier Gabriel she gave me a incorrect balance on both account and asked why did I come get a cash refund back for my paymenti reminded her of there policy no refund if there is a balance not even if it a down payment for a new item and the item defaults they will give you your moneyshe call out the manager James who notice it was don't from the corp office by an em

My order was never properly fulfilled
On novI ordered a full bedroom set and a bunk bed bedroom setOn the initial delivery, the piece that goes on the top bunk bed was missingI arranged for another delivery for when that part came inOn the second delivery, a piece was missing and they still could not fully assembled the bedI arranged for another deliveryOn the third delivery, the part was damagedI went to the store for them to exchange the damaged pieceTaylor reordered it and we set up another deliveryOn the fourth delivery, the delivery guy said the wrong piece was orderedI went back to the store and spoke with Courtney and she assured that the problem would be fixedOn the fifth delivery, they were missing a piece that was needed for assemblyI have called corporate numerous times and my case was escalated twice but I have yet to hear from a supervisor nor have they corrected the problemI have been inconvenienced and given the run-around in regards to my o

I am having an issue with my billing and customer service
On November 11th, 2017, I purchased a dining room set and a buffet from Badcock Furniture in Concord, NC (704)788- I was told it would be delivered within a week I called to check on my delivery and I was told the merchandise was on back order The merchandise was not delivered unto a week before Christmas and when the furniture was delivered it was damagedweeks later new furniture was delivered and it was damaged as wellThe company delivered the table times before I received undamaged merchandise I spoke with the manager Nicole and she assured me I would not receive a bill until my furniture was deliveredToday I received a call from credit services at Badcock Furniture stating I was missing paymentI advised that I make my payments every month After reviewing my account Dee-Dee the account representative stated that a payment was missing from December which means each payment I made is behind and

I bought a mattress with a ten year warranty only had mattress for three months when it started to dip in center called them they came out looked at it then month latter still hadn't heard from anyone so I called them I was told the service order was canceled and they couldn't tell me why
Product_Or_Service: Legends mattress
Order_Number:***
Account_Number: ***

Would like a goodwill adjustment for late payments
I contacted Badcock customer service in regards to my accountI am asking for a goodwill adjustment
I recently contacted Badcock customer service in regards to my accountI asked for the possible removal of late payments reported on credit file, however I was deniedFor the last months my wife has been hospitalize with heart failureI have been managing the household and our three children on my ownI was first to pay all the bills without her incomeI am willing to pay my account in full to eliminate this monthly paymentI can submit appropriate documentation if neededI am sure you are committed to providing excellent customer service