Badcock Home Furniture & More

Bait and Switch pricing to sell add- n insurance protection
At the time of purchase on 7/22/18, the salesman asked if I wanted insurance for the credit card balance for the purchase of furniture, in the event I was to become unemployed or disabledI asked how much it cost and he said it was only about $per month added on to my bill I agreed to add the insuranceI was later billed almost $per month After further investigating I found this amount is determined by multiplying $per of the average daily balance of the accountI called the company and explained how the salesman had misquoted the cost of the insurance and asked them to cancel it and refund the two months charges of for each monthShe said this would have to be done at the store levelI went into the store and spoke to the manager, Veda, who acknowledged that she would speak with the salesperson regarding quoting the cost incorrectly, but she told me corporate would have to take care

Such freindly and up beat staffVery helpful with showing different itemsI was very pleased and will definitely return and also tell my friends and family whom in the future want to up grade their furniture ð???

My Badcock is being charged credit Life insurance without my being noticed prior to The signing of the buyer contract
My Badcock account is charged with credit life insuranceThe problem is that it was added and I was not told that it was being addedAt our local store when making a purchaseThe customer has to electronically sign the contract before the contract is printed outso when signed it no one told me that credit life insurance was being added to my billIt started with my June statementand they have been charging me until nowI have attached my monthly statements from May until nowI should have been told and given the choice of whether I wanted the insurance before any signing of the electronic contractIt IS a fraudulent practice and it needs to be stoppedThis is the second time in two years that this has happenedThey had previously returned the money for the last time, but are saying that they cannot this timeThis is an act of fraudulent sales practi

Delivery guys ran over septic tank and got stuck
Delivery guys from Hendersonville NC made a delivery and got their truck stuck over a septic tankHad to call a tow truck and I might have possible damage to the tankI have spoken to the people in Hendersonville and told that the drivers said "that it was ok to turn around" where they got stuck and that is not trueNo one will come and look and no one will send a plumber out to even see if the line or tank is bustedYou guys now charge people to deliver and will be held responsibleCivil suit will be filed

INACCURATE REPORTING VIOLATING MY PERSONAL RIGHTS
BADCOCK is knowingly reporting information to the credit reporting bureausTHEY HAVE CONTINUED to falsely report it as an open, revolving accountThey are not allowed to report it as a factoring account and list a past due balance as an installment loan as this is a collection accountI have disputed this account, and asked for verificationThey failed to respond in the required days with the information that was requestedThis account is further negatively affecting my credit report and score due to this company's reportingI am demanding full deletion of this account as a result of not verifying the information or contract allowing them to report it as a factoring trade line account

I purchased a Dual reclining Sofa which began sagging on one endI contacted Badcock due to my sofa being under WarrantyThey sent someone out to inspect the problem, at which time they stated that the framing support was split and would have to be replacedTwo weeks went by and finally I was told that they would have to send the owner out because the two men they originally sent are not qualified to make a decision(So why did they send them???)
The owner then comes out to inspect and states that yes in fact the board is split therefor they were ordering another End seat
Today they brought it and installed it however it is much fuller and is clearly an eyesoreThis is what I am left with
I called the owner who was very rude and stated that is all that they will do for me
I did not have a partial warranty but that is what Im receivingThis looks ridiculous
This is very poor business practice and I would not recommend these people to anyoneAs for me I am contacting th

Staff is very friendly and helpfulWill always buy furniture from this store

This company is terrible! They will not fix the crappy furniture they sellNever can get a gm or corporate boss ever!!! But they will ruin your credit! Horrible company!!!!!! And the only reason I gave us a one star were so I can write this review !

I am leasing a Smart TV from badcock and furniture.I have a year protection plan and the TV set went outBadcock will not replace my tv
The tv screen has a broken panel that will cost $dollars to fixWhen I got the tv protection plan I was told if anything like this was to happen I would be replaced by another tv

I purchased furniture and warranty from Badcock Furniture Store in Conyers, GA My sale representative was Clarence Clarence informed me that if I never used my furniture warranty that the amount would be REFUNDED back to me Well, I received notice in the mail that I would be receiving a COUPON for the amount of $and can only be used for a minimum purchase of $
This method is NOT a warranty refund program, but simply a rip off and a gimmick to get you go into debt for more furniture!
Product_Or_Service: Living Room Set, Tables & Lamps
Order_Number:***
Account_Number: Customer #***

NEVER HAVE THIS BADCOCK DELIVER TO YOUR HOME!!! If you allow them in your house WATCH them!!!!! They waited for my grandmother to step away did something to her keys to break the keys off in the doorThe delivery men greeted her in her yard told her she had a nice home and leftWhen we called the store to report the issue, we were advised the delivery men found her key broken on the porch near the door and dont know about itWellwhy report the damages to my grandmother? Why just walk away and say nothing if you seen the key broken'?? The store manager Steve informed us his guys been with the company a long time and wouldn't do thatWhat'??? She is an elderly woman who never longer feels safe in a home she has paid for and lived in for over yearsBadcock has breached security and doesn't care to resolve the issue

From: Travis F* [mailto:travisF*ultimatecomfortac.com] Sent: Friday, July 24, 9:AM To: drteam Subject: Complaint #*** The Dispute Resolution Team, I have
reviewed this information for the following: *** *** *** *** ** *** ** *** On 10-3-2014: *** *** (warranty company) notified Ultimate Comfort with *** *** work order # *** This work order stated: A/C (1UNIT) NOT COOLING **DO NOT COLLECT SV FEE** TENANT *** *** *** TENANT SAYS IF NO ANWSERSOMEONE WILL BE HOME SO GO AHEAD AND SEND TECHIF ANY REPAIRS NEED TO BE MADE CALL *** (P/M) FROM HOME W/DIAGNOSIS AT *** On 10-6-the above address was scheduled: One of my tech’s had found leaks on the condenser coilThe homeowner was notified of the status of the unit At this time of the findings, standard practice is to notify *** *** (warranty company) *** *** was given model and serial numbers for existing equipmentBased on the homeowner’s policy with *** ***, Equipment was order by *** *** On 10-13-2014, Equipment was received and installedThe installer completed the job and verified system working properly with no cooling issues at this time Additional notes: No contact was made homeowner after installation with any cooling issuesUltimate Comfort has a day labor warranty The equipment will have a manufacture warranty Ultimate Comfort is not responsible for existing equipment previously installed by other companiesIt is not uncommon to see mismatched Brands of equipment and also it is not uncommon to see a half ton sizing differenceThis will not affect the operation of equipment Travis F* Ultimate Comfort Heating and Air Conditioning

When I received my furniture with Badcock I was pregnant and was told if I bought the insurance that my account would be covered while I was on maternity leaveI returned to work several weeks after and my account was behindI sent in the necessary paper work, with my jobs information and the doctors signature with having to pay a $fee to get my doctor to sign and sent it inI was notified that it was decline so I called for reasoning and was told I was not eligible for the insuranceThis was very inconvient for me because I thought I was paying insurance for this to be coveredI called customer service and asked for their helpThey only credited me the insurance payment backHowever I wanted them to some how make it to where my account was current to prevent my credit score being bothered for their lack of policy with this insurance
Product_Or_Service: Washer and Dryer

Badcock & More Home Furniture (Sunrise Blvd, Fort Lauderdale, FL) is an excellent furniture store and more! I rate it best for customer service, cleanliness and qualityThe entire staff that I interacted with was welcoming, personable, very polite, dependable and promptDon H (the assistant manager) and Ms A*** were extremely helpful, reasonable, and polite while helping me They actually made my day I walked in that store with a lot on my mind and God placed these two angels before meMs A*** was a sweetheart She was very knowledgeable when it came to the furniture and sales She helped me remain in my price range Also, she never grew weary or inpatient with me The assistant manager Don worked with Ms A*** and I He made sure I was taken care of and made my load a lot lighter than what I anticipated Lord knows when I walked in there I didn't think I would be leaving being able to get everything I needed Don made sure I got what I needed and more He was amazing The entire staff was pleasant There was another young lady there but I didn't catch her name She didn't help with my purchase but she made friendly conversation with my sister and me as we waited The young man behind the counter didn't talk much but he smiled and made friendly gestures While being there, I noticed how attentive they all were when customers walked in They make you feel like you're being welcomed into a homeI was quite taken with the great customer service, cleanliness and excellent quality of this store I walked out of this store feeling so blessed and I will be forever grateful for all they did to help me! Kudos to Don and his staf!

On January I went to Babcock in Hampton, SC and purchased a Serta icomfort Insight King Mattress & High Profile Foundation at a cost of $1,The purchase was paid for within about monthsIn August we noticed a sink in the mattressWe contacted our local dealer and was informed they would send someone out to check the mattressAfter they checked the mattress Babcock report read: "Customer said right side is too soft." We waited for about month before Babcock got back to usI contacted the 800-223-customer service, spoke with Joel and was referred back to BabcockThey came out again on 11/03/and again their report read: "Customer said right side is too soft." I called the number on 11/15/and asked to speak with a supervisor and was informed by Pam that the supervisor will not change the decision made the local BabcockIf we had purchased a $mattress and after years it started to sag that would be acceptable, however, when you purchase a matt

Insurance purchased did not provide warranty services
We purchased furniture from Badcock in February of We purchased an extended warranty on all of the furniture on top of our one year manufactures warrantyThe arm on our chaise fell off this summerAfter numerous calls, Fast Repair a furniture repair company was sent to our homeThey "fixed" arm and it fell of that same dayThe repair guy new it was not repairable and attempted to fix it by using a secure the armIt fell apart that same dayWe called to file another claimIt took nearly weeks for another repair company to be sent outThe second company showed up and took picturesHe stated the arm could not be replaced We waited for an update on the claim and we never received a call or any written communicationWhen we called Badcock, they stated our claim was rejectedThey did not have any notes on why the claim was deniedWe called the store manager in Brandon to get further assistance, and to find out why

I bought a bunk bed 6-9-The bed was not put together because the driver said there was a missing whole they said a new one needed to ordered which took about a month and a halfThen when these individuals came they said nothing was wrong with the bed and it should have been put together from the startYet, the 1st guy showed me the missing whole and the 2nd guy was holding a drill in his hand while talking to me about itSo at that point I just gave up on this bed and asked them to simply have the bed returned since it has never been usedI was told that they could not do thatSo around July 13, they finally let me do an exchange and I told them then that if the new bed could not be delivered by the time I go out of town around July 17, it would have to wait til I get back around August Yet, they showed up to my home one Aug23, and I said again I will not be home til the 27th the driver said he will redeliver on that next ThursAug I cancelled a dentist appointment

I ordered furniture several weeks ago and have only received part of it, it has been promised to be delivered several times but has not
I ordered furniture several weeks ago I received most of it as scheduled and was told on sat when it was delivered the rest would be here on wed, on wed I was told it will be here sat this has been my weekly conversation for weeks and the furniture never comes ive ask to speak with a manager times and always told no one is available an will call me back but no one ever calls back ive now been told by other stores the furniture has been discontinued and good luck getting what I paid for ive also been told that my days are up to send it back so if I don't get the rest of what I ordered Im basically stuck with incomplete furniture which looks ridiculous the salesperson I ordered from will never return my call or talk to me when I call the store and today upon calling the lady (dawn) was telling people in the store I was cussing her wh

Ordered furniture and it wasn't in the store for pick up on date that was specified Employees were rude and arrogantAnd have to wait on refund in the mailI give the badcock store an f for customer service

In the later part of August I purchased a bedroom setAfter it was delivered and set up on September 5, 2016, the bed broke days later
Since the bed broke on the 9th of Sept, the store that I purchased it from, Jefferson City, TN, has yet to fix my bed I have called numerous times with the same response as it is the manufactur that is holding us up This has been going on for over a month and will soon be two months Please note that I purchased this bedroom suite at the Jefferson City, TN store There was not an option to select this store I have spoken with corporate as well as have not had this issue resolved yetHow would the people of corporate or the store of purchase like to sleep in a broken bed?