Badcock Home Furniture & More

My order was never properly fulfilled
On novI ordered a full bedroom set and a bunk bed bedroom setOn the initial delivery, the piece that goes on the top bunk bed was missingI arranged for another delivery for when that part came inOn the second delivery, a piece was missing and they still could not fully assembled the bedI arranged for another deliveryOn the third delivery, the part was damagedI went to the store for them to exchange the damaged pieceTaylor reordered it and we set up another deliveryOn the fourth delivery, the delivery guy said the wrong piece was orderedI went back to the store and spoke with Courtney and she assured that the problem would be fixedOn the fifth delivery, they were missing a piece that was needed for assemblyI have called corporate numerous times and my case was escalated twice but I have yet to hear from a supervisor nor have they corrected the problemI have been inconvenienced and given the run-around in regards to my o

Great service wish delivery didnt take so longOther than that ive enjoyed shopping with Badcock all these years

Insurance purchased did not provide warranty services
We purchased furniture from Badcock in February of We purchased an extended warranty on all of the furniture on top of our one year manufactures warrantyThe arm on our chaise fell off this summerAfter numerous calls, Fast Repair a furniture repair company was sent to our homeThey "fixed" arm and it fell of that same dayThe repair guy new it was not repairable and attempted to fix it by using a secure the armIt fell apart that same dayWe called to file another claimIt took nearly weeks for another repair company to be sent outThe second company showed up and took picturesHe stated the arm could not be replaced We waited for an update on the claim and we never received a call or any written communicationWhen we called Badcock, they stated our claim was rejectedThey did not have any notes on why the claim was deniedWe called the store manager in Brandon to get further assistance, and to find out why

When I received my furniture with Badcock I was pregnant and was told if I bought the insurance that my account would be covered while I was on maternity leaveI returned to work several weeks after and my account was behindI sent in the necessary paper work, with my jobs information and the doctors signature with having to pay a $fee to get my doctor to sign and sent it inI was notified that it was decline so I called for reasoning and was told I was not eligible for the insuranceThis was very inconvient for me because I thought I was paying insurance for this to be coveredI called customer service and asked for their helpThey only credited me the insurance payment backHowever I wanted them to some how make it to where my account was current to prevent my credit score being bothered for their lack of policy with this insurance
Product_Or_Service: Washer and Dryer

On January I went to Babcock in Hampton, SC and purchased a Serta icomfort Insight King Mattress & High Profile Foundation at a cost of $1,The purchase was paid for within about monthsIn August we noticed a sink in the mattressWe contacted our local dealer and was informed they would send someone out to check the mattressAfter they checked the mattress Babcock report read: "Customer said right side is too soft." We waited for about month before Babcock got back to usI contacted the 800-223-customer service, spoke with Joel and was referred back to BabcockThey came out again on 11/03/and again their report read: "Customer said right side is too soft." I called the number on 11/15/and asked to speak with a supervisor and was informed by Pam that the supervisor will not change the decision made the local BabcockIf we had purchased a $mattress and after years it started to sag that would be acceptable, however, when you purchase a matt

Staff is very friendly and helpfulWill always buy furniture from this store

My Badcock is being charged credit Life insurance without my being noticed prior to The signing of the buyer contract
My Badcock account is charged with credit life insuranceThe problem is that it was added and I was not told that it was being addedAt our local store when making a purchaseThe customer has to electronically sign the contract before the contract is printed outso when signed it no one told me that credit life insurance was being added to my billIt started with my June statementand they have been charging me until nowI have attached my monthly statements from May until nowI should have been told and given the choice of whether I wanted the insurance before any signing of the electronic contractIt IS a fraudulent practice and it needs to be stoppedThis is the second time in two years that this has happenedThey had previously returned the money for the last time, but are saying that they cannot this timeThis is an act of fraudulent sales practi

This company is terrible! They will not fix the crappy furniture they sellNever can get a gm or corporate boss ever!!! But they will ruin your credit! Horrible company!!!!!! And the only reason I gave us a one star were so I can write this review !

Delivery guys ran over septic tank and got stuck
Delivery guys from Hendersonville NC made a delivery and got their truck stuck over a septic tankHad to call a tow truck and I might have possible damage to the tankI have spoken to the people in Hendersonville and told that the drivers said "that it was ok to turn around" where they got stuck and that is not trueNo one will come and look and no one will send a plumber out to even see if the line or tank is bustedYou guys now charge people to deliver and will be held responsibleCivil suit will be filed

I am leasing a Smart TV from badcock and furniture.I have a year protection plan and the TV set went outBadcock will not replace my tv
The tv screen has a broken panel that will cost $dollars to fixWhen I got the tv protection plan I was told if anything like this was to happen I would be replaced by another tv

I purchased furniture and warranty from Badcock Furniture Store in Conyers, GA My sale representative was Clarence Clarence informed me that if I never used my furniture warranty that the amount would be REFUNDED back to me Well, I received notice in the mail that I would be receiving a COUPON for the amount of $and can only be used for a minimum purchase of $
This method is NOT a warranty refund program, but simply a rip off and a gimmick to get you go into debt for more furniture!
Product_Or_Service: Living Room Set, Tables & Lamps
Order_Number:***
Account_Number: Customer #***

Badcock & More Home Furniture (Sunrise Blvd, Fort Lauderdale, FL) is an excellent furniture store and more! I rate it best for customer service, cleanliness and qualityThe entire staff that I interacted with was welcoming, personable, very polite, dependable and promptDon H (the assistant manager) and Ms A*** were extremely helpful, reasonable, and polite while helping me They actually made my day I walked in that store with a lot on my mind and God placed these two angels before meMs A*** was a sweetheart She was very knowledgeable when it came to the furniture and sales She helped me remain in my price range Also, she never grew weary or inpatient with me The assistant manager Don worked with Ms A*** and I He made sure I was taken care of and made my load a lot lighter than what I anticipated Lord knows when I walked in there I didn't think I would be leaving being able to get everything I needed Don made sure I got what I needed and more He was amazing The entire staff was pleasant There was another young lady there but I didn't catch her name She didn't help with my purchase but she made friendly conversation with my sister and me as we waited The young man behind the counter didn't talk much but he smiled and made friendly gestures While being there, I noticed how attentive they all were when customers walked in They make you feel like you're being welcomed into a homeI was quite taken with the great customer service, cleanliness and excellent quality of this store I walked out of this store feeling so blessed and I will be forever grateful for all they did to help me! Kudos to Don and his staf!

NEVER HAVE THIS BADCOCK DELIVER TO YOUR HOME!!! If you allow them in your house WATCH them!!!!! They waited for my grandmother to step away did something to her keys to break the keys off in the doorThe delivery men greeted her in her yard told her she had a nice home and leftWhen we called the store to report the issue, we were advised the delivery men found her key broken on the porch near the door and dont know about itWellwhy report the damages to my grandmother? Why just walk away and say nothing if you seen the key broken'?? The store manager Steve informed us his guys been with the company a long time and wouldn't do thatWhat'??? She is an elderly woman who never longer feels safe in a home she has paid for and lived in for over yearsBadcock has breached security and doesn't care to resolve the issue

I purchased a Dual reclining Sofa which began sagging on one endI contacted Badcock due to my sofa being under WarrantyThey sent someone out to inspect the problem, at which time they stated that the framing support was split and would have to be replacedTwo weeks went by and finally I was told that they would have to send the owner out because the two men they originally sent are not qualified to make a decision(So why did they send them???)
The owner then comes out to inspect and states that yes in fact the board is split therefor they were ordering another End seat
Today they brought it and installed it however it is much fuller and is clearly an eyesoreThis is what I am left with
I called the owner who was very rude and stated that is all that they will do for me
I did not have a partial warranty but that is what Im receivingThis looks ridiculous
This is very poor business practice and I would not recommend these people to anyoneAs for me I am contacting th

INACCURATE REPORTING VIOLATING MY PERSONAL RIGHTS
BADCOCK is knowingly reporting information to the credit reporting bureausTHEY HAVE CONTINUED to falsely report it as an open, revolving accountThey are not allowed to report it as a factoring account and list a past due balance as an installment loan as this is a collection accountI have disputed this account, and asked for verificationThey failed to respond in the required days with the information that was requestedThis account is further negatively affecting my credit report and score due to this company's reportingI am demanding full deletion of this account as a result of not verifying the information or contract allowing them to report it as a factoring trade line account

From: Travis F* [mailto:travisF*ultimatecomfortac.com] Sent: Friday, July 24, 9:AM To: drteam Subject: Complaint #*** The Dispute Resolution Team, I have
reviewed this information for the following: *** *** *** *** ** *** ** *** On 10-3-2014: *** *** (warranty company) notified Ultimate Comfort with *** *** work order # *** This work order stated: A/C (1UNIT) NOT COOLING **DO NOT COLLECT SV FEE** TENANT *** *** *** TENANT SAYS IF NO ANWSERSOMEONE WILL BE HOME SO GO AHEAD AND SEND TECHIF ANY REPAIRS NEED TO BE MADE CALL *** (P/M) FROM HOME W/DIAGNOSIS AT *** On 10-6-the above address was scheduled: One of my tech’s had found leaks on the condenser coilThe homeowner was notified of the status of the unit At this time of the findings, standard practice is to notify *** *** (warranty company) *** *** was given model and serial numbers for existing equipmentBased on the homeowner’s policy with *** ***, Equipment was order by *** *** On 10-13-2014, Equipment was received and installedThe installer completed the job and verified system working properly with no cooling issues at this time Additional notes: No contact was made homeowner after installation with any cooling issuesUltimate Comfort has a day labor warranty The equipment will have a manufacture warranty Ultimate Comfort is not responsible for existing equipment previously installed by other companiesIt is not uncommon to see mismatched Brands of equipment and also it is not uncommon to see a half ton sizing differenceThis will not affect the operation of equipment Travis F* Ultimate Comfort Heating and Air Conditioning

I bought a washer and dryer and few other things from them about to months ago added up to close to about 5000$ while the washer was under warranty hard it repair 2x for going off balancearound weeks ago the water over flow when it was filling up on a small cycle all over my floors call them they said the warranty was done spoke with the corporate office also could not do anything for me them the dryer broke a few days later the knob on it broke call debow appto come out they fix the dryer knob payed for thatthe washer had to order a part come out to my house 3x still could not find the right part for this washer and still not fix just had operation on my knee be out of work for weeks on top of everything else this washer maybe the dryer was not right from the beginningand I did pay off my whole bill tothis is outrageous!!!!

This company has had deceptive financing information and is very uncooperative in correcting the situationThe information furnished was a lie
Account #:***
Order Date: July 12,

My purchasing experience was greatHowever, I had to return my purchase but was given the run-around about receiving a cash refund which is the form of payment I madeI made my purchase on 10/07/I called my salesman on 10/10/to inform her that I would need to bring my purchase back because it did not work for meShe said that was fine and to come in the next day by 8, which would be 10/11/So the next day, I took the merchandise in around 6:She said that she had a couple of people in front of me and that it would be a minute for her to get to meThere were other associates with being the manager thereShe didn't get to me until an hour later only to tell me that she couldn't pull up my account and could not refund me my moneyShe offer to take my account number so she could make a deposit the next day or to send me my refund via checkShe also said that they did not have that much cash on-hand in the store to make the refundSo I left the merchandise and agreed to come back the next dayShe called me the next morning stating that the store could not refund anything over $and would have to submit a work order to corporate and have a check cut that may take up to weeks to receiveThis could have been said on MondayThis is not listed on any document I received nor on the company websiteNow I have to wait weeks for a check after paying the store in cash

Failure to deliver furniture after being paid for in full
Paid in full for furniture on 5/20/ Was supposed to be delivered on 5/27/ Was home all day and no from company called as promised Was in the house and no one knocked at the door Delivery was then scheduled for 5/31/ Again no one called but someone did come to door about 1:30pm and said only two pieces on the truck We purchased our furniture from Badcock Furniture at *** in Pinellas Park FL and the store claims there are pieces in stock but truck driver said it was out of stock The store and corporate office do not communicate with each other Both blamed each other I called the corporate office and talked to a CSR lady who could only say I'm sorry I can't help you I called the store and was told they don't have any contact with the delivery people So far my wife has lost two whole days waiting and we still only have two of the three pieces of furniture we paid for This experience has b