Badcock Home Furniture & More

In the later part of August I purchased a bedroom setAfter it was delivered and set up on September 5, 2016, the bed broke days later
Since the bed broke on the 9th of Sept, the store that I purchased it from, Jefferson City, TN, has yet to fix my bed I have called numerous times with the same response as it is the manufactur that is holding us up This has been going on for over a month and will soon be two months Please note that I purchased this bedroom suite at the Jefferson City, TN store There was not an option to select this store I have spoken with corporate as well as have not had this issue resolved yetHow would the people of corporate or the store of purchase like to sleep in a broken bed?

I bought a bunk bed 6-9-The bed was not put together because the driver said there was a missing whole they said a new one needed to ordered which took about a month and a halfThen when these individuals came they said nothing was wrong with the bed and it should have been put together from the startYet, the 1st guy showed me the missing whole and the 2nd guy was holding a drill in his hand while talking to me about itSo at that point I just gave up on this bed and asked them to simply have the bed returned since it has never been usedI was told that they could not do thatSo around July 13, they finally let me do an exchange and I told them then that if the new bed could not be delivered by the time I go out of town around July 17, it would have to wait til I get back around August Yet, they showed up to my home one Aug23, and I said again I will not be home til the 27th the driver said he will redeliver on that next ThursAug I cancelled a dentist appointment

Badcock Furniture reported to the Credit Bureau that I was days late payment on my account I pay months in advance each payment
Badcock Furniture has reported to the Credit Bureau that my account was days late That is incorrect My monthly bill is $and each payment per month is $ Each payment I tell the representative to credit my account for that month and next month because I like to pay in advance to pay the account off quickly I was stunned to learn that incorrect information was reported to the credit bureau I have worked really hard to rebuild my credit and I will seek legal advise to dispute and have this information removed and corrected I have spoken with several representatives and was told the CEO, Mike P*** does not talk to customers I am very disappointed in the customer service I have received MrHenry Badcock, founder stated in his advertisements that he treats people rightThe representative would take the double payments and

Ordered furniture and it wasn't in the store for pick up on date that was specified Employees were rude and arrogantAnd have to wait on refund in the mailI give the badcock store an f for customer service

Delivery men put a hole in my foyer wall while delivering a love seat
Order date 05/11/Delivery date 05/17/Order # ***Sales Associate Stephen C***I contacted the store on 05/17/to advise them of the damageStephen asked me to send a photo of the damageThe delivery workers also called the office and sent a picture of the damageStephen advised me that he advised his manager and I would be hearing from their Corporate officeAs of today, I have not received any correspondence from Badcock05/29/

We financed furniture with Badcock in Salisbury October The table was damaged upon arrival and the wrong table was shipped
We have tried on several occasions to speak with the store manager and have been unsuccessful untill we contacted the corporate office in January We were given a case number and they called the first weeksThen we never heard anything back after thatWe were given multiple delivery dates to receive a replacement table and we have still yet to receive itWe've missed time from work, missed weekend engagements due to waiting for a delivery that has not happended yetMy fear is that this pound table will give and someone may get hurtIts cracked at the top around the casing that holds the marble on both sidesWe have the paper work for the pub table but was told to keep to keep this one for now until the new one is ordered and shipped per Aurora the sales repWe have been more than patientThe manager finally called and said that we were up

I ordered furniture several weeks ago and have only received part of it, it has been promised to be delivered several times but has not
I ordered furniture several weeks ago I received most of it as scheduled and was told on sat when it was delivered the rest would be here on wed, on wed I was told it will be here sat this has been my weekly conversation for weeks and the furniture never comes ive ask to speak with a manager times and always told no one is available an will call me back but no one ever calls back ive now been told by other stores the furniture has been discontinued and good luck getting what I paid for ive also been told that my days are up to send it back so if I don't get the rest of what I ordered Im basically stuck with incomplete furniture which looks ridiculous the salesperson I ordered from will never return my call or talk to me when I call the store and today upon calling the lady (dawn) was telling people in the store I was cussing her wh

Horrible sectional, bad customer service!
At this point, I'm truly beside myself when it comes to Badcock and the service that I've receivedI applied online to open a Badcock account in which they granted me $to spend in the storeI promptly went to the store in King, North Carolina (on SMain street)on May 4th to pick out what I wantedFirst and foremost, the set me up with a salesman name Brice and I honestly felt a little RUSHED to pick something outThere was nothing on the salesfloor that I wanted so I decided to pick from a catalogAt that point, I picked the "Tanner" sectionalIt was the only thing in my budget and even with that, I had to come out of my pockets to add moneyOn top of that,I felt as thought I was FORCED to purchase the insuranceSo all in all, I ended up paying around $170+ out of my pocketI was told that my furniture would be there around the 7th of May so I sent my moving guys up there to pick it up and it was NOT there! My moving guys ch

Has to do with my account
They are wanting to take all the stuff which they can not do so

I have ask them to take me off of* account she ask them to take me off And they want
I have been talking on and off of bout this problemTo know avail I don't want to be their custmer any more they
Are terribleI am not responsible for *** debt

I had purchased a Whirlpool refrigerator in July with the extended warranty; the refrigerator went out on 01/16/ I have contacted Badcock and *** to start the repair process A serviceman came to my home on different occasions, the last time he visited was 02/24/2017-notice the dates 01/16/17-02/24/approximately weeks and no resolution Finally after several phone calls we received a credit for the store Due to the horrible service received; we asked to apply the credit given to our balance account We were told that could not be done, we would have to get a refrigerator and return the old one If we did get a refrigerator from Badcock they were going to charge $119.XX delivery fee; out home is less than five miles from the store I just cannot fathom how much a store can have so much "control" over your purchase and they are going to get you anyway they can Even *** has in the contract you will be reimbursed for food loss up to $ We lo

I purchased a bunk bed from the Badcock in Tampa in January Days after the warranty expired the top and bottom support supports failed
I purchased a twin/full bunk bed in January Days after the warranty expired the top and bottom support structure failedThe bed is no longer safe to sleep in for fear of collapsing Badcock customer service has declined to repair the unsafe bed at their expense The model is the Cabin Retreat twin full stair bed

I purchased a bedroom set from Bad ck years ago Since I purchased I have had nothing but problems The pix is from m*** ***
I purchased different pieces of furniture from badcock All of the pieces have broken or badcock had to replace or fix My main issue is first my sofa is peeling My major issue is related to my bedroom set I purchased 9/14/Headboard Sophia*** When my furniture was first delivered the head board had to be replaced because the first one was crackedCurrent my head board is now peeling the leather on the back I take good care of my furniture and the headboard is not even touched and its peeling 2nd I have made many complaints to Badcock about my mattress The manager advised he would handle years ago and has did nothing I stopped paying because I cannot even sleep on bed mattress is so bad It has lumps and has warranty but they will not replace The are asking me

I opened an account on November 30, with this companyDuring the holiday season they were running a promotion of 20% off your total purchase and months interest freeMy first issue with the company was that they added some type of furniture protection on the account without my knowledge which was correctedI was told what my monthly payments would be and I set the account up on auto-payI received a bill an noticed they were in fact charging me interest as well as an additional fee of 45-for some type of job protection, which I never asked for nor was told aboutI contacted them and expressed my concern regarding the additional fees and was told that they apologize for the misinformation and the error but at this time they can't do anything about it and referred me to the number for customer issues I contacted them and they took care of the fees for the job protection that they had added to my account but said there was nothing they could do about the interest an

Good afternoon MrB***,
We opened an account with your company on May 20, at your StPetersburg, FL location (Store Number 769) the in store experience was great we did not feel rushed, Allen the customer representative was knowledgeable and polite so the 1st touch introduction was appreciatedHowever, when we received our delivery today our experience was extremely different
We were originally told that we would have a window for our delivery and that we could choose the best time for our family ? this was not accurateWe received an automated phone call that told us the delivery day and timeWe were told that we would receive a call minutes before the delivery of our product ? this was inaccurateA text message came through with a minute window for the delivery, then we received a call stating that the delivery drivers were already in front of our homeWhen we arrived home the delivery drivers stated that they were in a rush and had multiple deliveries s

I paid off this account in full, however this store is reporting to credit bureau the account as filed in a bankruptcy petition and will not correct
I have had an account with Badcock Furniture for over years and has always paid my accounts in full I opened an account with the store in Belleview and paid it in full in April I received the paid in full notice In July I filed bankruptcy and did not list this account I have pulled my credit report and Badcocks is reporting the account as discharge in bankruptcy I have called on several occasions and they still have not correct the information

Purchased bedroom from Badcock on 02/Bedroom was delivered w/o clamps for dresser mirror Mirror not install as of 3/w/o refund of deliveryfee
I purchased a bedroom set from Badcock at N Main St Jacksonville fl on 2/17/The bedroom was delivered on 3/03/w/o clamps for dresser mirror and damaged was done to my wall during the deliveryOn 3/7/I called about the clamps I was told that I needed to speak w/floor manager Dave and that he was unavailableThe salesman agreed to take a messageOn 3/13/I called about the issue and Dave was still unavailable The salesman to take a messageOn 3/16/I went to Badcock and I informed Dave of my previous calls and issueDave agreed to call me on 3/19/w/ delivery date for clampsDave never returned my call so I called the corporate office on 3/21/and sp/w MaureenMaureen agreed to contact Dave for delivery dateOn 3/Maureen stated that new delivery date was 3/24/ from to On 3/at 4:I called to

I have been shopping at Babcock for years and have enjoyed it every time, they have been very polite and with professional serviceIf I didn't get treated right I would not keep going back or referring them to my friends and family

Purchased a recliner, still under warranty and they have no one to repair it and want to charge me $to replace it
Purchased $recliners in March 2017, we moved from St Petersburg FL to Lake Worth FL and they are now refusing to sent anyone to repair the broken recliner that is still under warrantyNo where in their warranty does it stipulate a service area and the manager agreed but said we stipulate area and you are out of it So instead they want to charge me $to pick up broken recliner and deliver a new one I requested a repair and they said they have no one to repair Don't think it's fair to charge me to replace a broken chair under warranty

I currently applied for a credit line increaseThey didn't approve meThey then told me they decrease my credit line causing me to be over the limit
My credit line was lowered significantly after I applied for an increaseThis cause me to be over my credit limit which will put my credit score in jeopardy to be loweredI wasn't informed when I filled out the application that this could happenThis happened in the Milledgeville, GA storeThe time was between 6-on June 5thI spoke to someone in the credit department after my store visit and they told me that it was in my current contract that my credit line could be decreased anytime during my contractI wasn't informed that it could be decreased when trying to apply for an increase on my line of creditI ask to speak to a supervisor and the rep told me that there weren't any supervisors in