Badcock Home Furniture & More

Purchased riding lawnmower & 1st use it broke,we called & they wouldn't fix even though we purchased extended warrenty
We purchased a riding lawnmore from them and the first time we used it, it malfunctionedI immediately called the store for which we purchased from and they told us there was nothing they could do about itI called again and spoke with the then manager and he said that we had to take it to this place down the street from them,so we did and they wanted $in order to just look at it.We didn't leave the mower bc we didn't have $for them to just look at it, not to mention we purchased the extended warrenty, BUT,it was still covered under the year warrenty anyway.I continued to call the store we purchased from a few more times and they just kept saying they couldn't do anything until we took it to the shop they said we had to take it to and pay the $180.This was not acceptableMy husband ended up fixing it himself this time.It worked for all of a handful more

Purchased this chair September and the leg broke on April 15th, I Called Badcock and More Home Furniture on April 15th and spoke with Sarah R*** the Manager The store # is *** Fayetteville West North CarolinaMy customer # is*** Manager said a technician would come out on May and when they got there they were delivery drivers and they couldn't fix the chair I called again and spoke to Manager explained again and on May 4, the store called and said they would pick up the chair on 5/12/and then I would have to wait - weeks to be fixed at the storeI feel this is entirely too long to decide what they can do to resolve this I have been without the use of this recliner now since April 15th, and I paid for this on the day it was bought no financing and I feel that they should respect that I do need a recliner and should have tried to resolve this much quicker I am very upset with the customer service and will never buy anything from them ag

I purchased a group of furniture from this location On the delivery date, they brought the wrong size mattress for the bedAdditionally, they did not provide the tiles and glass for my coffee and end tablesI went in because the phone just rangI was reassured my items would be deliveredSo, I wait another week and a half for the second deliveryThe mattress arrives, but no items for tablesI call, no answerI go in againA sales rep said she would call me when the order was madeI never got a callA week later, I call again and ask for a managerI was not allowed to talk to a manager, but guaranteed my items would be ordered and shippedI still have not heard from them and I still do not have tops to my tables
Product_Or_Service: Furniture delivery

I made a purchase with my debit card canceled the purchase, have never received my money, have had conflicting info from store & corporate office
This company canceled my refund, had I not brought it to their attention I'm quite certain nothing would have been resolvedI made a purchase on 12/canceled it on 12/& was told my money would be immediately debited back on my accountI have spoken with the owner, the corporate office, & with the staff at the Brooksville locationToday Jan I was told to come into the Brooksville location with my debit card & my money would immediately be put back on my cardThis however was not the caseI went directly to my bank and they were showing no signs of any money credited back to my accountI again contacted the store & was THEN told it would be another 3-days to have my money refunded to me yet when I left their store this morning I was told it would be immediately refunded to my accountThis company was at fault, their company de

My complaint is the a Georgia location The address West Marian Ave Lake Park GA
I have an account with this company which I have had a pristine payment history with I have even paid ahead months in advance and more than the monthly amount due They are erroneously reporting that I am late despite everyone at the location indicating that they know that I'm not late I have made multiple attempts to resolve this problem with the store's owner but he keeps giving me the run around and refuses to return my calls I have filed a complaint with the CFPBcomplaint number *** I'm currently waiting on them to respondThis company has defamed my character and my name and have refused to correct their accounting error I want them to know that I'm willing to explore every legal avenue allowed to me under the law and if this matter is not resolved my next complaint will be with the Attorney Generals office

Refund and Rudeness of Store #and customer service
I called store #on 10/18/to see what I had to do to cancel an order because I found the items at another store at a much lower priceWhen I spoke with the store via phone they told me they did not know how to cancel an order and that the store manager had to do it and that he would be back in sometime later that dayWell I was in the area so I stopped by the store and they told me that the manager was not going to be in until the following dayThe sales person that did my order Jorge P*** ran to the back of the store when he saw me come into the storeI had to wait minutes until he would help meI think he felt like I was not going to leave the store so he proberley felt like he better help meI told him that I wanted to cancel my orderAfter telling him this he blew up and got mad because I wanted to cancel my orderBecause I canceled my order I was due a refundI had to pay $upfront before the order co

I made a payment on my account and was charged an extra fee for a cash advance Badcock did on my ***
I made a payment on my account and was charged an extra fee for a cash advance Badcock did on my ***I talked to Badcock and credit card company and Badcock is telling me that they did not do a cash advance but my credit card company is telling me they didI spoke to the MGR at Badcock and he was rude and didn't care that I was being card extra money for no reason

Very rude supervisor overnight delivery gentleman name Oscar
I bought a washer and dryer it was delivered to my house and they did not bring the proper plug for my dryer so they had to set up another time to come out and bring the plug they came out two days later and still brought the wrong plug came back again and still brought the wrong plug I had to go in the store to get a plug for my dryer and hook it up myself when I in return paid for my washer and dryer to be brought to my house and hooked up correctly so I got it to working then my washer I use for the first time and I feel it up with clothes water soap powder and I watch it because it's not spinning so I called the store they tell me the drivers delivery guys forgot to take out some part that allows the middle piece to spend so I called I asked when can I get it fixed they told me I would have to wait more days I have a washer full of clothes and soapy water if it's in there until Monday my house would be stinking I calle

Badcock overcharged my account by months agoThey have yet to correct their error
I called to make a pmt 2-mos.ago for the data entry clerk miskeyed and put in I called them at the Brandon office where the error was made, they said they would correct it My next bill was inclusive of the overcharge I called them last monthStephanie said she had it correctedShe did not I got my august bill and called Abby and she said a manger would have to remove the and they would call me back she saw the error They have not,as of 8/1/I am getting the run around for the error they made, plus they are overcharging me for interest fees

I applied, got approved and purchased same dayI received a bill, but the account is not reporting on my file
Was informed that badcockreports to the credit bureauAt this moment I have an inquiry on my credit report with no accountI'm currently I the process of purchasing my dream homeThe account not reporting , is hindering me from becoming a home owner

On 10/06/I purchased furniture from Badcock and More, I was advised to purchase add'l warranty, that if not used, I get a refund in years
On 10/06/I purchased furniture from Badcock and More, from N Broadway Ave, Bartow FL location, I was advised by Tara, my sales associate that I could purchase additional warranty on the furniture, and if I didn't use it, I would get a refund in years for the purchase amount of warrantySince then I have not used the warranty, as the furniture is garbage, we had the chair less then a month and a spring broke, Heidi, the manager was nice enough to grant us a courtesy replacement without using the warranty because furniture should not break in weeks of purchase
We also had to send our couch back 2x upon delivery, as each time it was delivered their were holes, the last couch delivered had a scratch and we just excepted it as we were tired of going back and fourthAt this point we were over the garbage furniture, whi

I went and purchased a sofa from one of the Badcock furniture stores in Charlotte NCI had to wait over an hour to be helped a a sells personWhen we finally walked out the store and made a date to pick up sofa one of the sells repsdropped the sofa that was in the box at the time off the dockI then told the repthat he was going to damage the merchandise before I even got it homeHe than assured me that the sofa was in the box and not damaged and if it was the store would exchange the merchandiseSure enough when I got the sofa home and out of the box and put together the pieces that needed assembly the sofa was damagedI proceed to call the company and complain they wanted me the customer who did not cause damage to the merchandise to bring the sofa back in and wait to pick up another sofa next weekTo make a long story short I purchased this sofa December 12, 2016, the company is just now picking up the damaged sofa today February 18, I talked to a so called supervisor named Tyrone who was very disrespectful to no avail This company or maybe this store on the Southend in Charlotte NC has no professionalism about themselvesI am very disappointed with this company

Went from a credit limit to a dollar limit bringing my credit score down because of a percent utilization
Bad business

Purchase Date- 12/23/
issue date-9/10/
dryer cost, extended warranty cost
I purchased a dryer from Badcock on 12/23/with a warranty I paid extra forThe dryer started to have issues months after purchaseWarranty cowas called, tech sent out, repair fixedThis has been going on since from the door, screws and hinges in the door, front cover, mother board pad, heating elements reading E64, new lint holder inside and new screws for all thatThe last repair was simply bought out on the dryer since the Ecode was reading again and the warranty cosaid it would just do a buy outI went into the local Badcock to see how the buy out would work and was told that I would get a check for the amount to either buy a new dryer or if I chose I could repair the one I had either way it would be my decisionAfter speaking to the warranty coI was informed of the amount of the buy out 377.20, that was going to be placed as a store credit only at Badcock for the

The staff very pleasant and helpful,I have purchased many pieces of furniture from this store and never once had a problem that was not taken care of immediately Prices may be a little high on items but overall they are a great store

Purchased a dining room suite from Badcock Furniture in Shallotte, NC1-30-The finish is coming off Still no resolution
The finish is coming off the top of the table Sent the Manager Cathy pictures on 1-30- A tech was suppose to come in February and them again in March Waited all day and he didn't show up He finally came 4-5-took some pictures and I called weeks later and still no answer My next step was to call customer service in Florida and spoke with Kenny P*** I have spoken to him twice and have called back several times and can't get him on the phone They want to send another tech to look but I said no the only thing that is changing is more finish is coming off We have spent over 3,dollars on furniture with them and their customer service sucks I want my money back of the set and the delivery fee

This store is absolutely terrible, the manager is rude, the employees act like they don't know what's going on, I purchased a sectional on April 1st 2017, since then of my recliners have ripped on the bottom and all the cotton is coming out, one of the storage consoles is cracking, I called corporate and they sent an approval for me to go pick out a new set for equal or lesser value, went to the store today, and picked out something that is $less then what o originally paid, & was told I would have to pay $more to get itI don't think so! Will never do business with them againI will be calling the Revdex.com, and an attorney to get a refund! DONOT SHOP AT THIS STORE
Account_Number:***

This is second rewrite computer blanked out on first and when I returned all info lost...so
Basically the Babcock flyer of 10/23/was misleadingI was told on Monday by Sales person, Donald in Winter Garden store that the rice for my item might go on sale when I questioned whether I would get difference I was told YESbut when flyer for company came out the advertisement was blantly saying one thing but the fine print was saying something elseIn my attempt to upload a copy of the flyer I lost my whole description on incident and now I am to tired to repeat itTheir advertisement was MISLEADINGI just want the next customer to know that this company is deceptive in their business practices with the Consumer
Product_Or_Service:
Order_Number: ***
Account_Number:***

Very poorly made furniture Bought a bunkbed and it was missing parts (screws) They orderded the parts and had to wait about a week for the parts (I had to do the follow up) The bottom rails of the top bed caved in I called on Monday and they told me that someone will come to take a look on Wednesday No one even called I called and there was no record of my phone call Then the solution that I was given was for them to order the rails (appx six weeks to arrive) and for me to spend more money in their store to buy a platform
I would have probably saved some frustration, if they would have originally told me that this needed a platform I will stick to ***

I had several items from Badcock which I was satisfied with the products and service, however in my account went delinquent for non paymentI am repairing my credit to purchase a home and decided to pay my outstanding balance with them on May 27, in the amount of $paid In cash by my boyfriendWhen he arrived there as I was out of town, he called me so I could provide Badcock with my personal informationThe gentleman verified my info and I stayed on the phone while he took the payment in full and they provided him with a receiptI explained I was trying to buy a house and expressed my concern on the time frame as I needed this updated with the credit bureau quicklyI was then advise 30'daysHe even followed up with me and I told him I didn't see the update after the days, he called me twice as I expressed I didn't see the updateI disputed the account just knowing they would remove it but to my shocked on July I received an a notice on my credit that account has been updated and it also decreased my credit score the day before I submitted my application for a pre-approval on a homeI called the store and told them of the update who assured this was taken care of, I then called the corporate office who advised me my account was never paidShe then gave my info to another guy by the name of Don who to this day has not even reached out to call me backWe went back and fourth until a few days later the payment finally came out of hiding and was then posted as of July To shorten the story I am very upset about with this company as this was not my fault of the error now my credit has decreased and even more when I reached out to the credit bureau they stated they have an account with Badcock who had the ability to pick up the phone and call them to make this update so it takes affect immediately and on my behalf no one has done soI am disappointed in the customer service and how many times I have had to call them with everyone promising to call me back especially Don at corporate and Liz as well