Badcock Home Furniture & More

I went and purchased a sofa from one of the Badcock furniture stores in Charlotte NCI had to wait over an hour to be helped a a sells personWhen we finally walked out the store and made a date to pick up sofa one of the sells repsdropped the sofa that was in the box at the time off the dockI then told the repthat he was going to damage the merchandise before I even got it homeHe than assured me that the sofa was in the box and not damaged and if it was the store would exchange the merchandiseSure enough when I got the sofa home and out of the box and put together the pieces that needed assembly the sofa was damagedI proceed to call the company and complain they wanted me the customer who did not cause damage to the merchandise to bring the sofa back in and wait to pick up another sofa next weekTo make a long story short I purchased this sofa December 12, 2016, the company is just now picking up the damaged sofa today February 18, I talked to a so called supervisor named Tyrone who was very disrespectful to no avail This company or maybe this store on the Southend in Charlotte NC has no professionalism about themselvesI am very disappointed with this company

I made a purchase with my debit card canceled the purchase, have never received my money, have had conflicting info from store & corporate office
This company canceled my refund, had I not brought it to their attention I'm quite certain nothing would have been resolvedI made a purchase on 12/canceled it on 12/& was told my money would be immediately debited back on my accountI have spoken with the owner, the corporate office, & with the staff at the Brooksville locationToday Jan I was told to come into the Brooksville location with my debit card & my money would immediately be put back on my cardThis however was not the caseI went directly to my bank and they were showing no signs of any money credited back to my accountI again contacted the store & was THEN told it would be another 3-days to have my money refunded to me yet when I left their store this morning I was told it would be immediately refunded to my accountThis company was at fault, their company de

Delivery issues/Guarantee issuesBack in May, My wife and I went into Badcock to purchase a black king size and mattressWe were met by store manager BelindaShe showed us a few on the floor and stated that she think she had one in the clearance roomSo, we went into the clearance room, and indeed, a black bedShe advised that someone else had called about the bed so we needed to hurry to make a decision, we decided yesShe checked to make make sure the rails was there and advised that they ordered the wrong color and that was the reason why the bed was in the clearance roomWe paid cashWe financed a mattress because of some back issues and we wanted to invest in a good *** mattress, she advised us that the mattress came with a day sleep guarantee and we could switch it out for free if it was not up to standardsWe filled out the application, waited over an hour due to some computer issues and the store had just switched owners and the owner was away on a

Bought table chair set with extended warrantyWas told if anything happens to table warranty would coverClaim was denied should've been covered
I bought table chair set with extended warrantyThe warranty was supposed to cover accidentsThe chair broke it was wobbly from day oneAfter it broke I claimed on warrantyThey denied my claimLiterally said they cover accidents but it was denied because it was an accidentTook months to get response tried to get refund couldn'tI don't know what to doI just want my chair fixed with the warranty I purchased

Wo#*** placed order in January
Reference above wo# placed this order for screws for bunk bed in January sales associate told me it would take weeks went into store after weeks to find out status same associate told me she would call and find out status heard nothing for a month or so went back in beginning of June and same associate to me she e-mailed parts department but had not gotten response then gave me customer service number and wo# and told if I called they might get a quicker response this is after I already paid for the screws in January

My sofa broke within the warranty periodThey supposedly fixed the issue for it to break again in the exact same manner
I have an account with Badcock ***On that account I purchased a sofa in October of Before the year warranty was up (approximately September 2017) one of the chairs brokeIt made a ton of noise when moving into the reclining position and there was a spring that hit you in the buttThey returned the unit supposedly fixedThis only happened on one of the reclining chairsEarlier this month (April 2018) the chair had the same problemI reached out via *** and was told it was out of warrantyIf it had been truly fixed in the first place there wouldn't be a problem saying that it was out of warranty but clearly it wasn'tNone of the other chairs have had any issues it is only this one chair and this is the second time it is doing the exact same thingI already went without my couch for weeks to allow for them to fix it

This specific warehouse has made my experience purchasing Badcock furniture extremely negativeUpon the first delivery, they didn't tell me one item was on back orderWhen I called, they said the earliest they could deliver it was August 7th, but on August 2nd, their delivery guys were at my door despite multiple calls and voicemails that were ignored telling them I was out of townNow, August 9th, I have missed another day of work for them to not show up with my furniture even though they agree I was scheduled for today and that shows true for the store as wellAccording to the multiple females who keep hanging up on me and transferring me to the store which I have already spoken with, the store must have randomly went in and made a change to my order causing me to be removed from today's deliveries

Made a payment badcock did not post my payment and have been waiting a week and a half to get it fixed they are telling me it may be longer
Badcock did not post my payment to my account I have been waiting two weeks to get this resolved and my credit is being effected and nobody will help me get this resolved

Credit limit dropped with remaining balance still being paid off
I went to the Badcock Furniture location in Winterville NC on 12/10/I was told my credit file needed to be updated after a year automaticallyMy initial credit was $When I updated my information which income and employer were the same, my credit limit was dropped to $I still have a $balance remainingDue to them doing this is shows as if I'm $over my credit limitI was never told if I was to be of ate my info to purchase items that it could drop my credit limit below what I oweAs a result, this will make it look according to credit reporting as if I have exceeded my limit which isn't true

Improper treatment by store manager and ownerStore owner angrily disconnected phone on my wife who was discussing defective mattress claim
I purchased a sectional, ottoman, vacuum cleaner and dinette from Badcock store in Auburndale, Florida last week of June, and today I visited the store and cancelled the orderThe reason I cancelled the order was because the store owner, Terry, mistreated my wife Karla over the phone by telling her in an angry voice that he was done doing business with her and to call corporateAfter this, he hung up the phone on herThis behavior was unacceptable, and inexcusableA customer service rep, and much less and owner of a business should never hang up on a customer like thisWhat triggered his anger was that my wife used the word 'prejudice' against the store manager, EllenThe problem began when we placed a defective mattress claim last week at the storeWe sent several photo and a video file via email of the defective mattress and the cl

I order my grandson a bedroom set and I also purchased a warrantyThe headboard broke.they sent out a representative to take pictures to make sure I was coveredI received a phone call saying I was covered but unfortunately that style of headboard was not in Stock and I would be notified once it became availableweeks passed, I called about the progress of the headboard because my grandson was sleeping on a sofa.the store manager said it would be out soonI called days later and then she stated that the young lady whom I spoke with was ordering in the wrong catalogThen she went on the state that I will owe them $more dollar even though the bedroom suite was paid in fullI called the corporate office and he said it will take him at least business days to sort everything outBabcock called me back and said that I wasn't covered because the broken pieces on bed look suspicious and they stated that the bed was movedI advised them that the bed was delivered to my daug

Purchased sofa in November Day of delivery noticed a cut in leather sectional Called the Pell City store in Alabama to report it
I had to call approx times to report the cut in sectional Store manager kept asking me if I had purchased the extra protection plan, which I did, but this isn't a claim issue This was damaged at time of delivery First of January they picked up half of my sectional to be taken back to store for repair Constant calling and no results, expect frustrations from a very rude manager They delivered the part of my sectional first of March Delivery didn't even take it off truck because noticed another tear in leather Another call to the very rude store manager, he wanted to file a claim again I explained again it wasn't a claim I bought a new sofa that was damaged He said he would order me a new piece Never happened, actually talking to him he doesn't remember anything we talk about Ask if someone had come to look at it yet OK IT

I purchased a mattress from badcock may after about weeks after purchase I noticed a lump and reported it to storewas deny because of stain
I purchased a mattress in may after about weeks I noticed a lump in iti reported it to store and they send a delivery driver out to inspect and he reported to store there was a small stain in mattressthis was then removed whit a wet cloth after another report to store they sent delivery driver again and he again stated there was a stainso I stoped calling and just kept paying on account but mattress just got worse and sagging with lumps and impossable to sleep on ---account# *** payment to store month not the amount of mattress

Incorrect credit information being reported to equifax which has ruined my credit rating
I recently applied for a home equity line of credit and was denied credit,afterinquiring what lthe issue was I was advised by equifax of multiple day late reportings to equifax by Ws Badcock Corp I have since aquired a copy of credit report from equifax and have observed the stated reporting after observing these reports and speaking to equifax rep I was advised to contact ws Badcock in mulberry Florida, upon contacting ws Badcock multiple times the following were the responses from ws badcock
I confirmed dates as shown on credit report for multiple day late reporting from till present at this point I requested dates that payments were due and when recieved which information provided by as badcock did not meet any day late as reported multiple times I was informed that regardless of what my billing statement says as due date being the 7th of the month each month which w

Refund back from a fridge that completely went out
I had a warranty on a fridge from badcock home furnishing.The fridge went outI am trying to get my refund back that the warranty company warrantech is giving me the run aroundI was told that I would get a check in the mailAs of now I haven't received anythingI've called several times just to get told someone will call me and that hasn't happen as of yet, I have to call back each timeNow I'm being told I have to come in the store to because its a store creditI was not told that from the startI was told I could get a check in the mail or store creditI stated send me a check because I had to go and purchase a fridge I just want my money back

defective chairs in months and not a full refund as stated in warranty
chairs bought with warranty's, was found to be defective day after delivery, took almost a month to send someone out to confirm, then both chairs found defective,again took weeks + to send someone out, both defective, they were unable to supply replacements and refused to provide full refund as stated in warranty

Poor customer service and would not honor furniture protection plan
Last year I purchased a medical lift chair with product protection plan from the Memorial Highway Tampa Badcock location for my grandfather who is a disabled vet and lives in Gainesville, FLIn June the chair began making a clicking noise, so my grandfather contacted the store in Gainesville, but the manager told him that she could not service the chair until getting confirmation to repair product from Tampa locationI contacted the Tampa location at this time and was told that someone would be in contact with the Gainesville store location in order to have someone service the chairA month went by without anyone contacting my grandfather or myself regarding the chairMy grandfather again contacted the Gainesville store manager who indicated that she had not been in contact with or received confirmation from Tampa locationI again contacted the store regarding this matter and was told that someone would take of

I purchased a couch in 03/The first issue was speaking with Kay she told me they don't do high interest rates they gave me a rate of 6% when I saw on the contract it said 21% she said it would only be if we completely stop payingMy first bill I see interest rate of 21%I thought it's okay it is worth itIn May my dog ripped my couch openI immediately called the storeThey said they would have to have a manager call me backA week later I spoke with Kay she said we waited to long to make a claimWhen I told her we called the day after it happened she said well the lady you spoke with didn't know what to do but insurance does not cover dog bitesShe said wait until after Labor Day and call the companyTell them you had guest kids destroy you're couchI said okayI was not comfortable lying to get my couch fix, what is the difference in controlling kids/versus controlling my dog to protect the couchI called back to the store and told them I would pay out of pocket to ha

My bill increased when I changed by payment method
This year, I purchased couches and a bedMy fiancé purchased some furniture and I purchased the otherWe have been making payments on it as necessary, meaning we have not been late at all and have always made them each monthHowever, my card was lost/stolen and I needed to update my card informationThe online system would not let me just update my card (I tried multiple times)Finally, I cancelled all of the future payments starting with October 13, and ending on July 13, Once I updated my card information on my fiancés account, I then went to update my ownHowever, I noticed that an extra payment would be added to mineTherefore, I went back to his account and sure enough, an extra payment was added to his as wellHis was supposed to end in JanuarySo I decided to wait until morning and contact the customer service number for billing so that I could get information on whyUnfortunately, Stephanie could not assis

Service was excellentThey listened and had what I neededDelivery staff were courteous and professionalRecommend