Badcock Home Furniture & More

I bought furniture back in late August from this companyI was given a $credit limitI asked during this purchase about a dryer that I want but the ones in the show room were not the style I wantedSo my question was came I get one later when you have the style I wantI was told yes and because I had $limit account with months interest free it would go towards that accountWell, I called a few months later and was told my a sales associate that the original sales associate was not thereI was also told I needed to come in that eveningThis new associate made sure he knew my name and ageHe also combined a washer with the dryerI attempted to take the appliances with me but because I did not buy the hoses from Badcock I had to pay the delivery fee $and have them deliveredAt first the washer and dryer was going to be left on the porchInstead they were left in my livingBadcock claims it was left there because the old washer and dryer was not removedI did

Terrible customer service only partial delivery with no definite date of arrival of rest of merchandise.this is the Newberry store in South Carolina
Manager charged me for two deliveries when there was only one delivery claiming 1.the computer would not let him change it 2.it was two delivery charges because I paid cash for a purchase and added items to my account..I mentioned it to one of sales representative at checkout she stated that was not right and removed it I feel like this manager is a dishonesty person out to rip individuals off he doesn't seem to know what he's doing..made my puchase on Feb 22,partial delivered on the 5th my beds didn't come only the mattresses and storage to beds the manager tell me today that it won't be in til the 17th I'M PAST DISGUSTED WITH THIS COMPANY WILL NEVER SHOP THERE AGAIN OR RECOMMEND ANYONE

Unable to resolve billing charges/issues
ACCT# *** CUSTOMER:*** AMOUNT: $1,Issue: I purchased a twin XL mattress, foundation and protector set at the Marion, NC store on 2/9/for a total price of $1,The transaction was suppose to be processed as a month with no interest promotional offer, however the salesperson processed the sale as a revolving credit with interestUnfortunately we didn't realize the mistake until we received April's statement whereby we contacted Badcocks only to be hung up on times at the store, time at the corporate billing office, and my emails ignored that was sent to customer serviceI spent several days trying to get in touch with someone to help meWe eventually got through to the original salesperson (Elizabeth R***) on 5/4/Elizabeth corrected the mistake by refunding the original sale of $1,306.47, and then reprocessing the sale under the credit promotionNevertheless because the mattress was no longer on s

BADCOCK CORPORATE OFFICE IN MULBERRY, FL, IS OVERCHARGING MY ACCOUNT! I DO NOT want to be on a payment arrangements anymore! I will go to store i
Badcock CORPORATE is involved in charging my credit card for a payment arrangement on the 5th of each monthI tried to call the billing department and tell them to STOA
P AUTO PAY IMMEDIATELYTHEY REFUSEDI told them that I will go into the store and pay in person each month on the 2ndAnd to take my credit card off AUTO PAYTHAT CARD HAS BEEN CANCELLED!

I attached my problem
It stated to make a lot of noise when I reclining it so I decided to record it with my smartphone and take it to the store and let them here it so I played the video lady and she noticed it was a problem and the recliner making a lot of noise when it reclining so she setup a tech to come out to try fix it so the tech came out today and he heard the noise he said its nothing he could do to stop the recliner from making alot of noise it just the way it is I ask for a replacement he said they other one might do the sameHe said I will talk to them about it tho
So I decided to call the number explain to them the same thing and the lady said it is something they could do is replaced it and how would the tech now the new recliner would give you the same problemShe said but its not my decision to make its the storeI just dont want to be paying for a item that im stuck with the noise at least they can replace it or discount it on my account

On May 12th, I called Babcock furniture and spoke with the manager there about putting in an order for a mattress set on saleI was told that I could not put in an order with them because I no longer live in the areaThis did not make any sense because it really did not matter where I livedI could pick up the mattress setI was told because I live out of the area I could no longer have an account with themI was told I had to reapply with another store in my area.I changed my address with them back in Marchand non of this information was disclosed to me which made me suspicious of this information that was given to me
I went through my past paperwork with Babcock furniture to see if this was disclosed about the account and could not find information regarding proximity limitation to accountthe policy did not state anything related to what was told to meIf this was the case It would require that account holders would not be able to move in order to have an account with

Purchased a new push mower with warranty that has needed multiple repairs that I had to pay for
I purchased a new push mower on or about March the 8th with a year warrantyI purchased an additional year warranty, which I later found was not even honoredI have since gotten the purchase price of the 3rd yr warranty refunded off of my account(Thankfully) I used the lawnmower one time Then on or about June 13th my husband took it out of the building (it has never been left out in the weather) to cut grassIt would not startI contacted the Eastman store where it was purchased and was told to take it to a local repairman that they (Badcock) uses here in Eastman-(not affiliated with the manufacturer of the lawmower or Badcock that I know of) Within a few days it was fixed and I was responsible for the bill, even under warrantyThe lawnmower worked for a bit, but then would not start I took it back to the repairman and he tinkered with it free of charge On August the 3rd m

I purchased a GE washer and dryer last August and have had nothing but problems with GE has been here times and put in a new computer system and new balancers The washer continually walks out of area where it goes off balance, does not clean clothes and leaves fuzz and lint balls on all clothes, fills with water-empties and fills again to wash and they say nothing is wrong with it My water bills for months have jumped from $a month to $a month I have had to go to laundry service and wash my clothes and they are not cheap They wont give me another washer and dryer - not GESo I want them to come and get them and do not want them
Product_Or_Service: GE Washer and Dryer
Order_Number: ***
Account_Number: Cust #***

The product I paid for in cash was not what was delivered to me and store will not correct error nor honor warranty that should exist
On February 26, I purchased a Stainless Steel refrigerator (Model#113182) and electric range (Model#117616) from Badcock & More in Elizabethtown, NC I also paid for a year warranty for both items The total cost for both items and their warranty was $3,which I paid for in cash One week after Thanksgiving in 2017, I noticed that the refrigerator was not cooling nor freezing my items I called for a tech to service and was told by the tech that my appliance was a model and therefore no longer under warranty He proceeded "fix" my appliance and left My appliance still does not functionI called the Elizabethtown store to find out what they were going to do and they still maintain that I have no warranty because of the year of the appliance I told them they sold me an old appliance under the guise of it being a new model Th

NEVER deal with this store or company!!
When I opened an account over years ago I requested insurance to cover in case I was to lose my job at that time.....it was never put on my account!! I lost my job, due to medical reasons, months later, and have been unable to work sinceThe company will not return my calls for over a year and 1/nowNow I have recieved a civil summons for the remaining amount of my accountSo, because of THEIR salespersons mistake (not putting the insurance on my account) and THEIR poor response to my MULTIPLE calls to try to handle this situation, I am now facing a judgement for the full amount!!

Over a year ago I paid of my old Badcock account and I have charged extra interest as a result that not happeningI am owed a refund too
I paid off my old account be I started a new oneThe payments are shown on the account but not applied correctlyI have disputed this issue for months and it has not be correctedI want my account interest refunded and my payment to be for the correct amount of $

Recently I have purchased several pieces of furniture from Babcock Furniture and MoreThe sales person we first had contact with was very pleasant and professional We were allowed privacy and time to browse the store without pressureThere were a couple of glitches with delivery of our purchases and the management worked quickly to correct the situationWe could not have been more satisfied with every person we had contact with, and the way they did their jobs The commitment to customer satisfaction was evident at every turnThey went above and beyond to ensure we would be happyWe love our new furniture and would not hesitate to return to the "Christina" location if we need anything in the future Written in Lakeland , Florida about the store on South Florida Ave

Fort Meade Badcock & More was excellent and extremely attentive to me and my home furnishing needs! I was in and out in under minutes and the delivery team was quick and preciseI would definitely recommend to a friend or familyAs a matter of fact, I already haveThanks for such great customer service! The girls there were very courteous, knowledgeable and they helped me a lot

The company has been charging us for an insurance premium for loss of job/sickness insurance that we never signed up for
We have been charged $in insurance premiums for sickness/loss of job insurance that we never signed up for My wife researched our current bill and asked why we have been paying around $25/month for the last months for insurance when the warranty coverage on the furniture was already charged in full and included in our outstanding balance When my wife contacted the customer service department, she was instructed that we were only able to be credited $because we only had days to dispute a charge We never realized we were being charged and never signed up for any insurance premium Shirley, the customer service representative, even verified that we never signed up for it This is fraudulent and never should have been charged in the first place
We also had a very bad customer service experience with Cameron, the General Manager of the

Paid bill earlyCompany failed to explain that paying early would result in double payment for previous monthCurrently being charged fees
My due dates for furniture payments are on the 7th of every month and are always paid on the 30-31st of the previous monthWhen attempting to pay ahead for the next month (March), I was later told that it wasnt credited to March and I'm past due and will be charged late feesThe company failed to mention that paying the bill earlier than usual would result in the payment not crediting towards the intended month

I am not satisfied with a sofa from Badcock furniture and would like a refundI do not believe the sofa was exchanged as I requested
The sofa I purchased from Badcock was defectedThe sofa was replaced with what was suppose to be a new sofaI discovered this sofa had a defect as wellI request a refundThe company came on 9/23/to look at the second sofaThey took the sofa away along with the paperworkSo I have nothing to sit on at this time.As they put the sofa on the truck the sofa it was done with a lack of concern I am so afraid they are going to bring that same sofa backMy storm door was bent in the processI told them about the problemI was told I had to take pictures of the damaged door as well as get an estiment to have the door repaired The company claims they cannot give a refund, but instead want to repair the second sofa that was NOT handled with care as it was put on the truckI don't want a repaired sofa with defects, but a refundI am not happy with

Sales person not selling what I wanted poor customer service misleading items
I went to the store found the couch I wanted on the sales floor even looked in the catalog told the sales assoicate dylan I want this exact couch minus the chaise lounge piece the exact couch had consoles he stated ok no problemI picked up the couch from the warehousesaturday unboxed it and got it all together to see that I do not have consoles as I stated I wantedI called the store sunday and talked to him and stated this isnt what I orderedHe told me that thats the couch on sale with one console I said I didnt care about the sale I wanted the exact couch minus the chaise which is what I told youHe said he could do nothing about it to call corporate and they would give it to us for free or at a discounted priceI called corporate and they said they couldnt do anything I even stated every picture of the couch online shows consoles they said well the description doesnt state consoles I said y

The Garner, NC store would not honor sales flyer No Interest for months for the Presidents Day SaleI met qualifications list in sales flyer
I went in to the Garner, NC store on February 21, to look at and possibly purchase a King Size Bedroom SetAfter looking, my wife and I found one we likedSo, we worked with the sales associate to start the purchase of the bedI already had a credit account with a limit of $2000, so when she looked it up she said she would have to run it again because it was no longer activeAlright, sounds goodThen, I was approved for $We start ringing everything up and I was stating, I want to do the months no interest that was listed in the sales flyer that was good until 2/They would not honor sales flyer's No Interest for months for the Presidents Day SaleI met qualifications list in sales flyerThe qualifications stated that with approved credit and a purchase of $1,or moreI had bothI was approved for $and my

I have dealt with Badcock in both Dunn, NC and Lumberton, NCI have received great service from both of these storesFriendly, courteous service, great delivery service that was on-time and very helpfulBadcock is an easy place to deal with

Badcock sold me a warranty from a 3rd partyWhen I purchased it, I did not know that the 3rd party covers almost nothing except manufacturer defectsI asked Badcock to cancel my warranty because I don't want to keep paying for a useless warranty and the guy at badcock has refused to do so
Product_Or_Service: Couch and recliner