Bank Mobile Vibe

Bank Mobile was a bank I used strictly for school funds that were dispersed from grants. I never touched the money, except once, for gas. Other than that. The money sat in the account.

When I had something in which the money was going to be used for, I requested a transfer of funds from my account at bank mobile to my other bank, with intentions to use it there. The day after I made the attempt to transfer it, the 14th of Aug., apparently, unbeknownst to me [until today - the 19th of August ONLY because I've pursed the matter to know what's happening], bank mobile refused to transfer the funds and put a "security" hold on my account, my card, and any existing information that connected me to the account at bank mobile ~ despite the previous VERIFICATION deposits I made to connect the banks.

I have ZERO access to my bank account, usage of the card, or any access to the $1500+ monies I have in that bank mobile account. "Customer Care Agents" say they "cannot" give me ANY information as to WHY this has happened; except calling it an "investigation". They barely speak English, the accent is so heavy I cannot understand everything they say - which is no issue in and of itself; except I don't get all of the information they say to me due to the language barrier...leaving me in the dark about my situation. However, I did understand them telling me that the bank sent me a (supposed) email regarding the alert on the 14th ~ an email I literally NEVER got, amongst their other emails unrelated to the issue I have received.

Regardless. The bank refused to tell me why I'm being withheld from my own money and account, and I have been told that their "investigation" could take an INDEFINITE period of time for them to conclude - while never speaking to me on the issue. But they "will send me an email to give me their "conclusion" of this faceless and contactless investigation...a division that has ZERO contact or face and has ZERO opportunity to speak with anyone there.

I am seeking to file complaints with various who monitor the ethic conduct of banks.

Never again will I use THIS bank, nor will I ever EVER use a digital bank ever again, especially a NON U.S. bank. It is much harder to hold accountable as they have a circus of "customer service" people who are no help at all and simply read scripts, endless "locations" that aren't used for their business, and contactless employees to manage at the top. Customer Service just reads scripts and in all their responses, so much of their repetitive "responses" to "reassure you that they understand" bs and no actual conversation happening, gets customers no where.

I honestly don't expect to get my money back with the type of shady conduct this bank acts on. And even if I do, I expect that the next time I schedule another transfer or use the ATM, it'll go on another security alert.

The fact that they withhold customers' money from them to "investigate" without ANY communication with the account holder to even see what's their activity or THEIR authorized activity...is highly suspicious and over-stepping their boundaries as they feel quite comfortable to do whatever with other people's money; but of-course it's all for the customer's "security".

Scary, colleges use this bank for students' deposits for government grant disbursements. They should be investigated!

If I could leave 0 stars I would! BankMobile froze my account for no reason and I have been locked out of my account with no access to my refund! They told me to contact my school..I contacted my school and they told me to ask Bank Mobile to simply close the account completely so they can issue my refund and BankMoblie have yet to follow up! They even has the audacity to tell me it would take 15 business days or more to get finish the fake investigation! DO NOT USE THIS BANK THEY ARE HORRIBLE!

Someone opened a fraud bank account and Bank Mobile sent my college refund to a bank account in another state. The account is not mine and nor has it ever been. I provided all documentation to bank mobile proving this. Bank mobile is refuses to correct this fraud. And now they are refusing to address this complaint.

I have contacted the CEO and President of Customers Bank which owns Bank Mobile and they have not responded. My only option will now be legal avenues. My refund of $1700 was sent to a fraud account.

Bank Mobile is not helpful and has not been.

I will give this review 0 stars if I can.

This response is to acknowledge receipt of our cardholders continued communications received from the Revdex.com, regarding case # [redacted] is committed to stellar service and takes complaints very seriously Per [redacted] request, [redacted] has discontinued all email communication with [redacted] going forward If [redacted] has any further questions regarding this or any other matter, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am - 11:00pm EST Sincerely, Debra R [redacted] Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholder’s communications received from the Revdex.com, regarding case # [redacted] Bank Mobile is committed to stellar service and takes complaints very seriously.In the interest of protecting our customer's confidentiality, we have contacted [redacted] via separate notification to address her concernsIf [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 11:00pm Eastern Standard Time.Sincerely,Debra R [redacted] Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholder’s communications received from the Revdex.com, regarding case # [redacted] BankMobile is committed to stellar service and takes complaints very seriously In the interest of protecting our customer's confidentiality, we have contacted [redacted] via separate notification to address his concerns If [redacted] has any further questions, he may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am – 7:00pm EST Sincerely, Debra R [redacted] Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholder’s communications received from the Revdex.com, regarding case # [redacted] Bank Mobile is committed to stellar service and takes complaints very seriously align="LEFT">In the interest of protecting our customer's confidentiality, we have contacted [redacted] via separate notification to address her concerns If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 11:00pm Eastern Standard Time Sincerely, Debra R [redacted] Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case # [redacted] is committed to stellar service and takes complaints very seriously [redacted] has received and negotiated her refund check as of September 22, Her request for a fee refund is currently under review, and we will be in contact with MsLester separately once a determination has been made If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am - 7:00pm EST Sincerely, Debra R [redacted] Senior Director of Operations, Training and Quality

Roman This response is to acknowledge receipt of our cardholders communications received from the Better Business Bureau, regarding case # #Bank Mobile is committed to stellar service and takes complaints very seriously In the interest of protecting our customer's confidentiality, we have contacted ** [redacted] via separate notification to address his concerns If ** [redacted] has any further questions, he may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am - 7:00pm Eastern Standard Time Sincerely, Debra R [redacted] Senior Director of Operations, Training and Quality

Revdex.com: Bankmobile has personally reached out to me for a resolution and I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory and in good compassionate faith to me Sincerely, [redacted] ***

This response is to acknowledge receipt of additional communications received from the Revdex.com regarding case # [redacted] BankMobile is committed to stellar service and takes complaints very seriously [redacted] contact information has been updated and he has successfully accessed his accountIf [redacted] has any further questions, he may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 11:00pm Eastern Standard TimeSincerely, [redacted] Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case # [redacted] Bank Mobile is committed to stellar service and takes complaints very seriously In the interest of protecting our customer's confidentiality, we have contacted [redacted] via separate notification to address her concerns If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am - 11:00pm EST Sincerely, Debra R [redacted] Senior Director of Operations, Training and Quality

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because this company sent this ridiculous email which required typing within these specific lines or otherwise they would not read and would reject your messageIt is the holidays; most recently thanksgiving and I am still traveling at the momentThe majority of the time, is not spent at a computer, which apparently is the only way you can respond to these messagesIn a day an age, where everyone just about has a mobile phone/smartphone devices, I think it is ironic that they would have such an antiquated system, which frankly, could not be that old, so it must be that they deliberately designed it to make it appear that the respondents are not "responding" when they in fact are and have taken a substantial amount of time already out of their schedules to contact them in the first place and then later escalate those grieevances further with the Revdex.comThe fact of the matter is they own me $which I left in the account, and that is my only fault in judgementI thought that I may ccontinue using the account and would leave that balance in the meantime to keep it openedMy mistakeTo no claim my account is negative over $which they sent no emails, no billing, no text messages, and by the time I find out, I contact them immediately and they refused to do anything about itI am continuing to travel and I will not have time to continue this back and forthI want the account closed - which I should have done a long time ago, but not before they return my $and correct the issues that are going on with the accountI have authorized no account activity and have not been using the accountThere should have been no debits to the account and it wasn't even feesTo my knowledge the $was there and still there until logging on and noticing that it had been cleared out, and with out a wordI will file an additional grieveance with consumer credit and fair credit buearus as wellThis beeter not affect my excellent credit in any way or there will be additional petitions that will be added to this concern to address the fraud that is taking place This company has had several class actions suits filed against them in the past, and it is no doubt because of things like theseI am just so glad this happened with $and not $1,or $18,000, and now I will never do business with them, except for making sure that out of principle I get my $back; regardless of how small that sum is, and they fixed this and anything that has been reported which is all not accurate Thank you for your time Better BusinessPlease relay this along and document this matter, so that it reflects on your records and establishes this ongoing trend which Higher One is apparantely perpetrating Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I have tried multiple times to work with the representatives at Bank Mobile Vibe They have assured me that they have done everything they could, however [redacted] repeatedly informed me otherwiseIt became apparent that Bank Mobile was unwilling to cooperate with myself and [redacted] *** My issue was resolved through a [redacted] bank manager who confirmed Bank Mobile never sent the necessary information needed to resolve this matterI did file a complaint through Bank Mobile's website and never received a reply nor saw an improvement in their customer service Sincerely, [redacted] ***

Dear [redacted] ***, We are in receipt of [redacted] ’s complaint submitted on 12/07/with the Revdex.com, and we appreciate the opportunity to respondCustomer service is very important to us and we take all customer concerns very seriously [redacted] ’s deposit was initiated on 12/06/and placed on an extended hold in accordance with our funds availability policyA notice of the delayed availability was sent to [redacted] on 12/07/We regret to hear of the conflicting information she received when she called customer care for assistance As a courtesy, the funds were made available to [redacted] prior to the hold release dateA specialist has since spoken to [redacted] who has indicated that her concerns have been resolved We appreciate her feedback which will be used to review and/or improve our level of service and procedures for a better customer experience [redacted] ***, if we can assist in any other way please feel free to contact us Sincerely, Debra R [redacted] Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholder’s communications received from the Revdex.com, regarding case # [redacted] BankMobile is committed to stellar service and takes complaints very seriouslyIn the interest of protecting our customer's confidentiality, we have contacted [redacted] *** via separate notification to address her concerns and will follow up with her accordinglyIf MsLee has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am – 7:00pm EST Sincerely, Debra R [redacted] Senior Director of Operations, Training and Quality Tell us why here

Complaint: [redacted] I am rejecting this response because: Bank Mobile still has made no effort to compensate me for the time I was stuck without my funds (72hours OUT OF TOWN with no access to money for food, spending money, transportation) and the full day I missed of work due to this issue Sincerely, [redacted]

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case # [redacted] Bank Mobile is committed to stellar service and takes complaints very seriously In the interest of protecting our customer's confidentiality, we have contacted [redacted] via separate notification to address her concerns If [redacted] has any further questions, she may contact our Error Resolution line directly at ###-###-####, Monday - Friday between the hours of 8:00am - 11:00pm EST Sincerely, Debra R [redacted] Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholder's communications received from the Revdex.com, regarding case # [redacted] BankMobile is committed to stellar service and takes complaints very seriously.In the interest of protecting our customer's confidentiality, we have contacted [redacted] via separate notification to address her concernsIf [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am - 7:00pm Eastern Standard TimeSincerely,Debra R [redacted] Senior Director of Operations, Training and Quality