Bank Mobile Vibe

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case # [redacted] BankMobile is committed to...

stellar service and takes complaints very seriously.
[redacted]s direct deposit posted to her account on June 30, 2016.
If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am - 11:00pm EST.
Sincerely,
Debra R[redacted]Senior Director of Operations, Training and Quality

Complaint: [redacted]
I am rejecting this response because: I have talked with the FDIC and in accordance with regulation they shouldn't have canceled my debit card because of an inquiry that didn't use the words "fraud" or "identify thief". If they was concerned with account being comprises they should have cancel the account and issued another account, in order to protect me.
 
Sincerely,
[redacted]

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case # [redacted] BankMobile is committed to stellar service and takes complaints very seriously.[redacted]s direct deposit posted to her account on June 30, 2016.If [redacted]...

[redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am - 11:00pm EST.Sincerely,Debra R[redacted]Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case # [redacted]. Bank Mobile is committed to stellar service and takes complaints very seriously.   In the interest of protecting our customer's confidentiality, we have...

contacted [redacted] via separate notification to address her concerns.   If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am - 11:00pm EST.   Sincerely, Debra R[redacted] Senior Director of Operations, Training and Quality

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This response is to acknowledge receipt of our cardholder’s communications received from the Revdex.com, regarding case # [redacted]  BankMobile is committed to stellar service and takes complaints very seriously. In the interest of protecting our customer's confidentiality, we have contacted [redacted] via separate notification to address her concerns and will follow up with her accordingly. If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am – 7:00pm EST.   Sincerely,   Debra R[redacted] Senior Director of Operations, Training and Quality Tell us why here...

The charges DID end up falling off at SEVEN business days.  But the company did NOT follow the instructions of the vendor Torrid.com, to release the charges early.  We followed ALL instructions provided by Bank Mobile Vibe and the paperwork was never processed. Had to wait a FULL seven BUSINESS days to get my money back. Which was a HUGE issue and detrimental inconvenience to me.Representatives make it habit of hanging up on callers and they simply do not understand the American Language which makes for extremely frustrating communication and language barriers.  As soon as my money is down to a zero balance I will be closing my account because of this situation, I will find a different way to process my next student loan payment.Students beware, if you run into ANY issues with this company, you will go in circles and won't be helped in a timely matter.
[redacted]

This response is to acknowledge receipt of additional communications received from the Revdex.com regarding case #[redacted]. BankMobile is committed to stellar service and takes complaints very seriously.[redacted] contact information has been updated and he has successfully accessed his account.If [redacted] has any further questions, he may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 11:00pm Eastern Standard Time.Sincerely,[redacted]Senior Director of Operations, Training and Quality

Complaint: [redacted]
I am rejecting this response because: I have verified all the information except my cell phone number and I feel why should I have to pay to get a notarized letter when they can update their procedures also I have two school accounts with them and I know my email and they will not unblock the 48hr hold they have so I can reset my password because I cant verify my phone number also the last time this happened they honored me receiving my refund in a check and now they wont do the same thing again. So they can change their procedures but when they like or when its a certain person who does . So which is it. Also it seems like they read the past notes and do not even want to help me they go straight to being rude and repeating themselves and not trying to help me. I'm sure if I had this problems other students have too. I spoke to a manger and they said they would bring it up in a training or manager meeting he was helpful and very nice but besides him everyone else have been horrible to deal with.I want a resolution for myself and future students who might have this problem.
Sincerely,
[redacted]