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Bank Mobile Vibe

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Bank Mobile Vibe Reviews (251)

Dear [redacted],             We are in receipt of [redacted] complaint submitted on 01/16/2018 with the Revdex.com, and we appreciate the opportunity to respond. Customer service is very important to us and we take...

all customer concerns very seriously. We sincerely regret to hear of the difficulties [redacted] experienced. BankMobile Disbursements’ conducted an investigation on [redacted]’ behalf regarding the claims in question. Additionally, [redacted] was notified of the outcome of her disputes via email. Unfortunately, we do not have recourse to pursue these claims further at this time. [redacted], if we can assist in any other way please feel free to contact us.   Sincerely, Debra R[redacted] Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholder’s communications received from the Revdex.com, regarding case # [redacted].  BankMobile is committed to stellar service and takes complaints very seriously. In the interest of protecting our customer's confidentiality, we have...

contacted [redacted] via separate notification to address her concerns. If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am – 7:00pm EST.  Sincerely, Debra R[redacted] Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case # [redacted] is committed to stellar service and takes complaints very seriously.   [redacted] has received and negotiated her refund check as of...

September 22, 2016.  Her request for a fee refund is currently under review, and we will be in contact with Ms. Lester separately once a determination has been made.   If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am - 7:00pm EST.   Sincerely, Debra R[redacted] Senior Director of Operations, Training and Quality

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
This complaint has been resolved.  Thank you for your help.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I want my account reopened 
Sincerely,
[redacted]

Dear [redacted],                We are in receipt of [redacted] complaint submitted on 01/18/2018 with the Revdex.com, and we appreciate the opportunity to respond. Customer service is very important...

to us and we take all customer concerns very seriously.   We sincerely regret to hear of the difficulties [redacted] experienced with his attempts to open a BankMobile Vibe account.  His date of birth is correct in our system and we have attempted to reach [redacted] to assist with his concerns.  We have been advised that he continues to receive the error and has decided to receive refunds via paper check.  If [redacted] would like to open an account, we would be happy to coordinate a conference call with him and his school to troubleshoot the error he is receiving and to assist him with resolving this matter.   We appreciate his feedback which will be used to review and/or improve our level of service and procedures for a better customer experience. [redacted], if we can assist in any other way please feel free to contact us. Sincerely, Debra R[redacted] Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case # [redacted]. Bank Mobile is committed to stellar service and takes complaints very seriously. In the interest of protecting our customer's confidentiality, we have...

contacted [redacted] via separate notification to address her concerns.  If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 7:00pm Eastern Standard Time.  Sincerely, Debra R[redacted]Senior Director of Operations, Training and Quality

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This response is to acknowledge receipt of our cardholder’s communications received from the Revdex.com, regarding case # [redacted]. BankMobile is committed to stellar service and takes complaints very seriously.We have contacted [redacted] via separate notification to address her...

concerns, and we have confirmed that the $45 fee in question was charged by [redacted] not by BankMobile.  Any fees charged by BankMobile related to this transaction had already been credited to her account.   If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am – 7:00pm EST. Sincerely,Debra R[redacted]Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case [redacted]. Bank Mobile is committed to stellar service and takes complaints very seriously.  In the interest of protecting our customer's confidentiality, we have...

contacted [redacted] via separate notification to address her concerns.  If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 7:00pm Eastern Standard Time.  Sincerely,  Debra R[redacted] Senior Director of Operations, Training and Quality

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This response is to acknowledge receipt of our cardholders continued communications received from the Revdex.com, regarding case # [redacted] is committed to stellar service and takes complaints very seriously. Per [redacted] request, [redacted] has discontinued all email communication with [redacted] going forward. If [redacted] has any further questions regarding this or any other matter, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am - 11:00pm EST. Sincerely,Debra R[redacted]Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholders further communications received from the Revdex.com, regarding case # [redacted]. [redacted] is...

committed to stellar service and takes complaints very seriously. In the interest of protecting our customer's confidentiality, we have contacted [redacted] via separate notification to address her concerns. If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am - 11:00pm EST.   Sincerely, Debra R[redacted] Senior Director of Operations, Training and Quality

Dear [redacted],We are in receipt of [redacted]'s complaint submitted on 10/03/2017 with the Revdex.com, and we appreciate the opportunity to respond. Customer service is very important to us and we take all customer concerns very seriously. We sincerely regret to hear of the...

difficulties [redacted] experienced.  Due to the nature of her complaint and in the interest of protecting our customer's confidentiality, a specialist has reached out internally to assist [redacted] with resolving her concerns.  We appreciate her feedback which will be used to review and/or improve our level of service and procedures for a better customer service experience. [redacted], if we can assist in any other way please feel free to contact us. Sincerely,Debra R[redacted]Senior Director of Operations, Training and Quality

Complaint: [redacted]
I am rejecting this response because:
Unacceptable
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case # [redacted] Bank Mobile is...

committed to stellar service and takes complaints very seriously. In the interest of protecting our customer's confidentiality, we have contacted [redacted] via separate notification to address his concerns.   If [redacted] has any further questions, he may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am - 7:00pm Eastern Standard Time.   Sincerely, Debra R[redacted] Senior Director of Operations, Training and Quality

Complaint: [redacted]
I am rejecting this response because: Bank Mobile still has made no effort to compensate me for the time I was stuck without my funds (72hours OUT OF TOWN with no access to money for food, spending money, transportation) and the full day I missed of work due to this issue.  
Sincerely,
[redacted]

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case # [redacted]. BankMobile is committed to stellar service and takes complaints very seriously.In the interest of protecting our customer's confidentiality, we have...

contacted [redacted] via separate notification to address his concerns.If [redacted] has any further questions, he may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 11:00pm Eastern Standard Time.Sincerely,Debra R[redacted]Senior Director of Operations, Training and Quality

Complaint: [redacted]
I am rejecting this response because:If you're company was as committed to stellar service, then you wouldn't allow six months to pass before actually addressing a refund issue! No other major banking with MasterCard affiliation takes half as long to address such issues.
Sincerely,
[redacted]

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Address: 115 Munson St, New Haven, Connecticut, United States, 06511-3540

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