Bank Mobile Vibe

This response is to acknowledge receipt of our cardholder’s communications received from the Revdex.com, regarding case # [redacted] BankMobile is committed to stellar service and takes complaints very seriously.In the interest of protecting our customer's confidentiality, we have contacted Ms [redacted] via separate notification to address her concerns.If Ms [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am – 7:00pm EST.Sincerely,Debra R [redacted] Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholder’s communications received from the Revdex.com, regarding case # [redacted] BankMobile is committed to stellar service and takes complaints very seriouslyIn the interest of protecting our customer's confidentiality, we have contacted [redacted] via separate notification to address her concernsIf [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am – 7:00pm EST Sincerely, Debra R [redacted] Senior Director of Operations, Training and Quality

Complaint: [redacted] I am rejecting this response because: I call to inquiry about a merchant, I didn't inform anyone that the transaction was fraudulentAlso, by not cancelling the whole account and issuing a new account by account was comprised, as of 10/27/Causing me to cancel all monies going into this account, so [redacted] BankMobile whatever you want to call yourself is not providing stellar service Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This complaint has been resolved Thank you for your help Sincerely, [redacted]

From: [redacted] Sent: Friday, January 26, 2:AM To: BankMobile Customer Service [redacted] Subject: Re: Urgent: Customer Callback Needed [Incident: [redacted] On Jan 26, 2018, at 2:AM, BankMobile Customer Service < [redacted] > wrote: We have not heard from you concerning your request for support in the hours since we sent you a responseConsequently, we have changed the status of your question to SolvedTo update this question by email, please reply to this messageBecause your reply will be automatically processed, you must enter your reply in the space belowText entered into any other part of this message will be discarded I am requesting a refund of to be refund to me in a form of check, I have also file a complaint with the [redacted] The person handle the complaint is Laura G [redacted] with the [redacted] at ###-###-####.All communication needs to be thru the Revdex.com and the Laura G [redacted] with the [redacted] As I have tried previously resolved charges from [redacted] being charged to my accountI specifically stated to you to have all charges for [redacted] blocked [===> Please enter your reply below this line Please enter your reply above this line

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case # [redacted] BankMobile is committed to stellar service and takes complaints very seriously[redacted] s direct deposit posted to her account on June 30, 2016.If *** [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am - 11:00pm EST.Sincerely,Debra R [redacted] Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case # [redacted] Bank Mobile is committed to stellar service and takes complaints very seriouslyIn the interest of protecting our customer's confidentiality, we have contacted [redacted] via separate notification to address her concerns If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 7:00pm Eastern Standard Time Sincerely, Debra R [redacted] Senior Director of Operations, Training and Quality

Revdex.com I see nothing will change so I'm done Sincerely, [redacted]

This response is to acknowledge receipt of our cardholder’s communications received from the Revdex.com, regarding case # [redacted] BankMobile is committed to stellar service and takes complaints very seriouslyIn the interest of protecting our customer's confidentiality, we have contacted [redacted] via separate notification to address her concerns and will follow up with her accordinglyIf [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am – 7:00pm EST Sincerely, Debra R [redacted] Senior Director of Operations, Training and Quality Tell us why here

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Unacceptable Sincerely, [redacted] ***

This response is to acknowledge receipt of additional communications received from the Revdex.com, regarding case # [redacted] BankMobile is committed to stellar service and takes complaints very seriously [redacted] was informed by Error Resolution, via email, that we pursued a chargeback with merchant in attempt to assist her with her claim The merchant represented the chargeback and provided evidence that [redacted] performed the transaction, and arranged an in person meeting to discuss this transactionThe merchant stated that when they met [redacted] in person on 5/2/17, they reimbursed her $for the transaction in questionUnfortunately, we are unable to pursue this matter further If [redacted] has any further questions, she may contact our Supervisor line directly at [redacted] seven days a week between the hours of 8:00am - 11:00pm Eastern Standard TimeSincerely, Debra R [redacted] Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholder’s communications received from the Revdex.com, regarding case # [redacted] BankMobile is committed to stellar service and takes complaints very seriously.In the interest of protecting our customer's confidentiality, we have contacted [redacted] via separate notification to address her concerns and will follow up with her accordingly.If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am – 7:00pm ESTSincerely, Debra R [redacted] Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholders continued communications received from the Revdex.com, regarding case # [redacted] is committed to stellar service and takes complaints very seriouslyPer [redacted] request, [redacted] has discontinued all email communication with [redacted] going forwardIf [redacted] has any further questions regarding this or any other matter, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am - 11:00pm ESTSincerely,Debra R [redacted] Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholders additional communications received from the Revdex.com, regarding case # [redacted] Bank Mobile is committed to stellar service and takes complaints very seriouslyMs [redacted] ’s account has been credited and closed, and a check has been issued for her remaining balanceIf Ms [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 11:00pm Eastern Standard TimeSincerely,Debra R [redacted] Senior Director of Operations, Training and Quality

Dear [redacted] ***, We are in receipt of [redacted] ’s complaint submitted on 12/21/with the Revdex.com, and we appreciate the opportunity to respondCustomer service is very important to us and we take all customer concerns very seriouslyWe regret to hear of the difficulties [redacted] experienced, unfortunately a BankMobile Vibe account will not be made available to him [redacted] ***, if we can assist in any other way, please feel free to contact usSincerely, Debra R [redacted] Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case # [redacted] BankMobile is committed to stellar service and takes complaints very seriously [redacted] s direct deposit posted to her account on June 30, If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am - 11:00pm ESTSincerely, Debra R [redacted] Senior Director of Operations, Training and Quality

Complaint: [redacted] I am rejecting this response because: The company hasn't explained what happened, why it happened nor have they contacted me and offered any apologyI did get an email offering me $towards a company that has more complaints than them though Unfortunately my next direct deposit has to be with this company and I watched my personnel directed send my information to them at am today, we shall see what happens tomorrow Sincerely, [redacted]

This response is to acknowledge receipt of our cardholder’s communications received from the Revdex.com, regarding case # [redacted] BankMobile is committed to stellar service and takes complaints very seriouslyIn the interest of protecting our customer's confidentiality, we have contacted [redacted] via separate notification to address his concerns and will follow up with him accordinglyIf [redacted] has any further questions, he may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am – 7:00pm EST Sincerely, Debra R [redacted] Senior Director of Operations, Training and Quality

Complaint: [redacted] I am rejecting this response because: Before I was told when filling a Revdex.com compliant that it takes days now I'm told monthsThat's outrageous especially when I was told I would have a credit in the amounts of all three disputes placed on my account which never happenedI have been banking with you over three yearsOne of the disputes was a scam and your giving them monthsThis is horrendous serviceYou obviously don't value your customers Sincerely, [redacted] ***