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Bank Mobile Vibe

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Bank Mobile Vibe Reviews (251)

Complaint: [redacted] I am rejecting this response because: bank mobile has not tried to make right the fact that their system update causes many of us to be without access to our money for 2-days after assuring us our access would not be affectedI missed an entire days work and was stuck out of town with no food or access to fundsThey have not made that rightAlso, the transactions that show on my account are not correctI've been back and forth with them about resolving this and wasted SO much time and it is still not done Sincerely, [redacted]

Well this is my thinking of what had happened to me from bankmoblie vibe I have been with them for years and Now that I used the accout to add a loan I was trying to pull to it they deposited the checks as they said they would then after that the money was used to the account stuff then I guss bankmoblie vibe did not do there job at all at the checks got pulled and now they are takeing my collage money to repay there fk up how at all is this even fair I sure would like to know in sight of just wanting them to stop and close the account they will not do that insted they take fedral money that is not theres to take I even have to drop out of school because of what they did and if anyone wants to look in to this and have a headach with me then my name is michael christenson looking for some help thank you

Complaint: [redacted] I am rejecting this response because: I was told I would have a response by March 7, It is March 8, 2017, and I have yet to receive any such communicationI have called twice yesterdayFirst I was told I had to continue to give it more time throughout the dayThen I called at 9:33pm my time and was told a supervisor was busy but would call me backNo one has called me back! I have been given the run around for four monthsI would like to close my account, but I can't until this has been resolved Sincerely, [redacted] ***

This response is to acknowledge receipt of our cardholders additional communications received from the Revdex.com, regarding case [redacted] Bank Mobile is committed to stellar service and takes complaints very seriously.On 2/24/17, a Customer Care Manager spoke with [redacted] to address her concerns [redacted] ***’ refund was sent to the 3rd party bank account she providedA good faith letter was sent to [redacted] in an attempt to assist [redacted] recoup her funds; however, they rejected the letter and requested a second letter that we are unable to provide for security reasonsWe are glad to hear that [redacted] was able to resolve her concerns directly through [redacted] and sincerely apologize for any inconvenience she experienced If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 11:00pm Eastern Standard TimeSincerely,Debra R [redacted] Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholders further communications received from the Revdex.com, regarding case # ***Bank Mobile is committed to stellar service and takes complaints very seriously
*** ***’ card was canceled as a security measure after she called to advise that she did not make a card transaction that was pending to her accountA replacement card was sent via expedited delivery and has been received and activated
We sincerely regret any inconvenience this may have caused
If *** *** has any further questions, she may contact our Supervisor line directly at 1-855-398-Monday - Friday between the hours of 8:00am - 7:00pm EST
Sincerely,
Debra R***
Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholder’s communications received from the Revdex.com, regarding case # *** Bank Mobile is committed to stellar service and takes complaints very seriously
In the interest of protecting our customer's confidentiality, we have
contacted *** *** via separate notification to address her concerns
If *** *** has any further questions, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 11:00pm Eastern Standard Time
Sincerely,
Debra R***
Senior Director of Operations, Training and Quality

Dear ***
*** We are in receipt of *** *** ***’s complaint submitted on 12/05/with the Revdex.com, and we appreciate the opportunity to respondCustomer service is very important to us and we take all customer concerns very seriously. Per *** ***’s request to Customer Care, his phone number and email have been removed and he will no longer receive communications from BankMobileWe apologize for any inconvenience this may have caused him *** *** if we can assist in any other way please feel free to contact us. Sincerely, Debra R***Senior Director of Operations, Training and Quality

That ain't a good answer as to why I can't open a accountIf I need to I will be willing to take this to the *** which is going to be the next step I take along with a lawsuit if they don't want to resolve matters and get me goingomplaint: ***
I am rejecting this response because:
Sincerely,
*** ***

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case # *** *** is committed to stellar service and takes complaints very seriously.In the interest of protecting our customer's confidentiality, we have
contacted *** *** via separate notification to address her concerns.If *** *** has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am - 11:00pm EST.Sincerely,Debra R***Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case # ***Bank Mobile is committed to stellar service and takes complaints very seriouslyIn the interest of protecting our customer's confidentiality, we have
contacted *** *** via separate notification to address her concernsIf *** *** has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am - 7:00pm EST Sincerely, Debra RichardsonSenior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case # ***Bank Mobile is committed to stellar service and takes complaints very seriously. In the interest of protecting our customer's confidentiality, we have
contacted MrIrving via separate notification to address his concerns. If *** *** has any further questions, he may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 7:00pm Eastern Standard Time. Sincerely,Debra R***Senior Director of Operations, Training and Quality

Dear *** ***, We are in receipt of *** *** *** complaint submitted on 02/21/with the Revdex.com, and we appreciate the opportunity to respondCustomer service is very important to us and
we take all customer concerns very seriously After researching her concerns, it was determined that *** *** made the charge and that the transaction was deducted from her account only once. There was no bank error A detailed explanation was provided to *** *** on 02/26/ We appreciate her feedback which will be used to review and/or improve our level of service and procedures for a better customer experience*** ***, if we can assist in any other way please feel free to contact usSincerely, Debra R*** Senior Director of Operations, Training and Quality

Dear *** ***, We are in receipt of *** *** *** complaint submitted on 10/31/with the Revdex.com, and we appreciate the opportunity to respondCustomer service is very important to us and we take all customer concerns very seriously We regret to hear of
the difficulties *** *** experienced. When *** *** notified us of an unauthorized transaction, the item was pending and a claim could not be filed at that time. As a security measure, her card was cancelled Unfortunately, it appears that the decision surrounding the timing of her card delivery was not accurately communicated to her. We sincerely apologize and have sent a follemail to *** *** to address her concerns and to request that she contact us if she would like to file a claim. We would be happy to provide further assistance to *** *** once we are able to reach her. *** ***, if we can assist in any other way please feel free to contact usSincerely, Debra R*** Senior Director of Operations, Training and Quality

Complaint: ***
I am rejecting this response because: This matter has been resolvedThanks for your assistance for it was very helpful
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I believe that I should not have to wait another days to have my money released to meFURTHERMORE, I would appreciate if someone who is STATESIDE contact me to address my concerns rather than sitting on the phone for over an hour trying to understand what a rep who has a thick accent is trying to sayI have provided documents that refute what the merchant has refused to answer but BankMobile is still holding my money hostage
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: This matter has been resolved.Thanks for your assistance for it was very helpful
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: the response received has NOT addressed my issues, it's just creating new onesI have verified enough information to prove who I amMy next step is going to the media and the CFPB about their business practices.
Sincerely,
*** ***

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case # *** Bank Mobile is committed to stellar service and takes complaints very seriouslyIn the interest of protecting our customer's confidentiality, we have
contacted *** *** via separate notification to address his concerns If *** *** has any further questions, he may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am - 7:00pm Eastern Standard Time Sincerely, Debra R*** Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case # *** *** *** is committed to
stellar service and takes complaints very seriously *** *** has received and negotiated her refund check as of September 22, 2016. Her request for a fee refund is currently under review, and we will be in contact with MsLester separately once a determination has been made If *** *** has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am - 7:00pm EST Sincerely, Debra R*** Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of additional communications received from the Revdex.com, regarding case # ***BankMobile is committed to stellar service and takes complaints very seriously Error Resolution performed a second charge back on behalf of *** *** on 02/17/for the remaining claims, as the documentation received from the merchant did not provide the information needed to conclude the claims*** *** was notified of an update via email on 03/03/ The merchant has until 04/24/to respond per the charge back process*** *** will be notified by 04/24/once an update is received If *** *** has any further questions, she may contact our Supervisor line directly at *** seven days a week between the hours of 8:00am - 11:00pm Eastern Standard Time Sincerely, Debra R*** Senior Director of Operations, Training and Quality

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Address: 115 Munson St, New Haven, Connecticut, United States, 06511-3540

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