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Bank Mobile Vibe

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Bank Mobile Vibe Reviews (248)

I would like to make note on this complaint that BankMobile deposited the money into my account the morning after I posted the complaintMy desired outcome was achievedThanks, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

From: [redacted] Sent: Wednesday, December 27, 12:PM To: [redacted] Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint # [redacted] As I stated before I appreciate your help but the issue has been resolved thank you

Complaint: [redacted] I am rejecting this response because: They did not respond um what Type of response did they just send me on here I think they are scared to admit the truth on why they actually closed my account one theory is they don't think [redacted] they can't even give me a response but have the nerve to lie and say we sent him a response somewhere else I am just rephrasing that by the way Now I still don't have any of my answers responded to geesh! so people go back re read my complaint think through before you respond next and man I thought I bank was smart and was suppose to be professional ! Sincerely, Shabazz Sallier

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case # [redacted] Bank Mobile is committed to stellar service and takes complaints very seriouslyIn the interest of protecting our customer's confidentiality, we have contacted [redacted] via separate notification to address her concernsIf [redacted] has any further questions, she may contact a Customer Care Supervisor directly by calling ###-###-#### Monday - Friday between the hours of 8:00am – 11:00pm ESTSincerely, Debra Ri [redacted] Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholders further communications received from the Revdex.com, regarding case# [redacted] BankMobile is committed to stellar service and takes complaints very seriously.BankMobile made the decision to end our business relationship with [redacted] on 4/10/based on a recent review conducted regarding her BankMobile accountShe was notified via email that same day and a check for her remaining balance was mailed on 4/11/A Customer Care agent contacted [redacted] by phone today to review the information she was previously provided If [redacted] has any further questions regarding this matter, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am – 11:00pm EST.Sincerely,Debra R [redacted] Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholder’s communications received from the Revdex.com, regarding case # [redacted] BankMobile is committed to stellar service and takes complaints very seriouslyIn the interest of protecting our customer's confidentiality, we have contacted Ms [redacted] via separate notification to address her concerns.If Ms [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am – 7:00pm ESTSincerely, Debra R [redacted] Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholder's communications received from the Revdex.com, regarding case # [redacted] BankMobile is committed to stellar service and takes complaints very seriously In the interest of protecting our customer's confidentiality, we have contacted [redacted] via separate notification to address his concerns If [redacted] has any further questions, he may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am - 7:00pm Eastern Standard Time Sincerely, Debra R [redacted] Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholder’s communications received from the Revdex.com, regarding case # BankMobile is committed to stellar service and takes complaints very seriouslyIn the interest of protecting our customer's confidentiality, we have contacted MsHeflin via separate notification to address her concernsIf [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am – 7:00pm EST Sincerely, Debra R [redacted] Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholders further communications received from the Revdex.com, regarding case # Bank Mobile is committed to stellar service and takes complaints very seriouslyWe have assured [redacted] that her debit card is not related to her account compromise issueA new account number has been issued as per her request and our Resolution Manager has reached out to [redacted] in an attempt to assist her with any additional concernsHis direct extension was provided in a voicemail and in an email responseWe apologize that [redacted] remains dissatisfiedIf [redacted] has any further questions, she may contact the Resolution Manager or she may contact the Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am - 7:00pm EST Sincerely, Debra R [redacted] Senior Director of Operations, Training and Quality

Complaint: [redacted] I am rejecting this response because: Its full of excuses! months is unacceptable! I will be reporting you to my school, the federal financial aid office, and [redacted] NEWS! Sincerely, [redacted] ***

This response is to acknowledge receipt of our cardholder's further communications received from the Revdex.com, regarding case # [redacted] BankMobile is committed to stellar service and takes complaints very seriously On December 16th and December 21st, Ms [redacted] spoke to Customer Care to obtain access to both of her accounts, and our records show she was successful in accessing her accounts and updating her contact information On 12/22/2016, additional information has been shared with Ms [redacted] via email to assist her further in obtaining replacement cards If Ms [redacted] has any further questions regarding this matter, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am – 11:00pm EST A ticket # has been provided to her for reference

Complaint: [redacted] I am rejecting this response because:If you're company was as committed to stellar service, then you wouldn't allow six months to pass before actually addressing a refund issue! No other major banking with MasterCard affiliation takes half as long to address such issues Sincerely, [redacted] ***

This response is to acknowledge receipt of our cardholder’s communications received from the Revdex.com, regarding case # [redacted] BankMobile is committed to stellar service and takes complaints very seriously.In the interest of protecting our customer's confidentiality, we have contacted [redacted] via separate notification to address his concerns and will follow up with him accordingly.If [redacted] has any further questions, he may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am – 7:00pm ESTSincerely,Debra R [redacted] Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholder’s communications received from the Revdex.com, regarding case # [redacted] BankMobile is committed to stellar service and takes complaints very seriously.In the interest of protecting our customer's confidentiality, we have contacted Ms [redacted] via separate notification to address her concerns.If Ms [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am – 7:00pm EST.Sincerely,Debra RichardsonSenior Director of Operations, Training and Quality

Dear [redacted] ***, We are in receipt of [redacted] complaint submitted on 01/16/with the Revdex.com, and we appreciate the opportunity to respondCustomer service is very important to us and we take all customer concerns very seriouslyWe sincerely regret to hear of the difficulties [redacted] experiencedBankMobile Disbursements’ conducted an investigation on [redacted] ’ behalf regarding the claims in questionAdditionally, [redacted] was notified of the outcome of her disputes via emailUnfortunately, we do not have recourse to pursue these claims further at this time [redacted] ***, if we can assist in any other way please feel free to contact us Sincerely, Debra R [redacted] Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholders additional communications received from the Revdex.com, regarding case # [redacted] BankMobile is committed to stellar service and we take complaints very seriouslyWe have sent Ms [redacted] additional correspondence in response to her concernsMs [redacted] should file a claim on any unauthorized activity so that we can investigate this matter on her behalfWe have provided instructions on how she can begin this process and look forward to speaking with her if she requires additional assistance Once her balance is current, we would be happy to assist with her account closure requestAdditionally, Ms [redacted] ’s statements are available online for viewingIf Ms [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am – 7:00pm EST Sincerely, Debra R [redacted] Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case # [redacted] Bank Mobile is committed to stellar service and takes complaints very seriously In the interest of protecting our customer's confidentiality, we have contacted [redacted] via separate notification to address her concerns If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 7:00pm Eastern Standard Time Sincerely, Debra R [redacted] Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholder’s communications received from the Revdex.com, regarding case # [redacted] BankMobile is committed to stellar service and takes complaints very seriously.In the interest of protecting our customer's confidentiality, we have contacted Ms [redacted] via separate notification to address her concerns.If Ms [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am – 7:00pm EST.Sincerely,Debra R [redacted] Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholder’s communications received from the Revdex.com, regarding case # [redacted] BankMobile is committed to stellar service and takes complaints very seriouslyIn the interest of protecting our customer's confidentiality, we have contacted [redacted] via separate notification to address her concernsIf [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am – 7:00pm EST Sincerely, Debra R [redacted] Senior Director of Operations, Training and Quality

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Address: 115 Munson St, New Haven, Connecticut, United States, 06511-3540

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