Bank Mobile Vibe

Dear *** ***, We are in receipt of *** *** ***’s complaint submitted on 10/07/with the Revdex.com, and we appreciate the opportunity to respondCustomer service is very important to us and we take all customer concerns very seriously We sincerely regret to
hear of the difficulties *** *** experienced. Schools partner with BankMobile to provide their students choices for receiving Financial Aid Refunds and other monies owed to them by their institutionChoices to the students may include options such as deposit to a BankMobile Vibe account, transfer to an existing account or mail check. We see that *** *** submitted a request for stop payments against two Bill Pay checks on 10/02/2017, which was honored on 10/03/2017. His request to cancel the stop pay request was unfortunately received after the initial request had been honored and processed. Regarding the hold *** *** mentioned was on his deposit, we show the funds were made available to him in accordance to our funds availability schedule*** ***, if we can assist in any other way please feel free to contact us. Sincerely, Debra R*** Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case * *** Bank Mobile is committed to stellar service and takes complaints very seriously. In the interest of protecting our customer's confidentiality, we have
contacted MsTeater via separate notification to address her concerns If MsTeater has any further questions, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 7:00pm Eastern Standard Time Sincerely, Debra R***Senior Director of Operations, Training and Quality

"margin-bottom:0in;margin-bottom:
.0001pt;line-height:normal">This response is to acknowledge receipt
of our cardholders communications received from the Revdex.com,
regarding case # [redacted]BankMobile is committed to stellar service and takes
complaints very seriously
In
the interest of protecting our customer's confidentiality, we have contacted
[redacted] via separate notification to address her concerns
If
[redacted] has any further questions, she may contact our Supervisor line
directly at ###-###-#### seven days a week between the hours of 8:00am -
11:00pm Eastern Standard Time
Sincerely,
Debra R[redacted]Senior Director of Operations, Training and Quality

"margin-bottom:0in;margin-bottom:.0001pt;line-height:
normaltext-autospace:none">This response
is to acknowledge receipt of our cardholders communications received from the
Revdex.com, regarding case # [redacted] Bank Mobile is committed to
stellar service and takes complaints very seriously
In the interest
of protecting our customer's confidentiality, we have contacted [redacted] via
separate notification to address her concerns
If [redacted] has
any further questions, she may contact our Error Resolution line directly at ###-###-####, Monday - Friday between the hours of 8:00am - 11:00pm EST
Sincerely,
Debra
R[redacted]
Senior Director
of Operations, Training and Quality

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case # [redacted]. Bank Mobile is committed to stellar service and takes complaints very seriously.   In the interest of protecting our customer's confidentiality, we have contacted Ms. Ralph via separate notification to address her concerns.   If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 7:00pm Eastern Standard Time.   Sincerely,   Debra R[redacted] Senior Director of Operations, Training and Quality

Complaint: [redacted]
I am rejecting this response because this company sent this ridiculous email which required typing within these specific lines or otherwise they would not read and would reject your message. It is the holidays; most recently thanksgiving and I am still traveling at the moment. The majority of the time, is not spent at a computer, which apparently is the only way you can respond to these messages.
 
In a day an age, where everyone just about has a mobile phone/smartphone devices, I think it is ironic that they would have such an antiquated system, which frankly, could not be that old, so it must be that they deliberately designed it to make it appear that the respondents are not "responding" when they in fact are and have taken a substantial amount of time already out of their schedules to contact them in the first place and then later escalate those grieevances further with the Revdex.com..
 
The fact of the matter is they own me $18.00 which I left in the account, and that is my only fault in judgement. I thought that I may ccontinue using the account and would leave that balance in the meantime to keep it opened. My mistake. To no claim my account is negative over $2.00 which they sent no emails, no billing, no text messages, and by the time I find out, I contact them immediately and they refused to do anything about it.
 
I am continuing to travel and I will not have time to continue this back and forth. I want the account closed - which I should have done a long time ago, but not before they return my $18.00 and correct the issues that are going on with the account. I have authorized no account activity and have not been using the account. There should have been no debits to the account and it wasn't even fees. To my knowledge the $18.00 was there and still there until logging on and noticing that it had been cleared out, and with out a word. I will file an additional grieveance with consumer credit and fair credit buearus as well. This beeter not affect my excellent credit in any way or there will be additional petitions that will be added to this concern to address the fraud that is taking place. 
 
This company has had several class actions suits filed against them in the past, and it is no doubt because of things like these. I am just so glad this happened with $18.00 and not $1,800 or $18,000, and now I will never do business with them, except for making sure that out of principle I get my $18.00 back; regardless of how small that sum is, and they fixed this and anything that has been reported which is all not accurate. 
 
Thank you for your time Better Business... Please relay this along and document this matter, so that it reflects on your records and establishes this ongoing trend which Higher One is apparantely perpetrating.
Sincerely,
[redacted]

This response is to acknowledge receipt of our cardholder’s communications received from the Revdex.com, regarding case # [redacted]. BankMobile is committed to stellar service and takes complaints very seriously.
In the interest of protecting our customer's confidentiality, we have...

contacted [redacted] via separate notification to address his concerns and will follow up with him accordingly.
If [redacted] has any further questions, he may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am – 7:00pm EST.
 
Sincerely,
Debra R[redacted]
Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case # [redacted] Bank Mobile is committed to stellar service and takes complaints very seriously.   In the interest of protecting our customer's confidentiality,...

we have contacted [redacted] via separate notification to address her concerns.   If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 7:00pm Eastern Standard Time.   Sincerely,   Debra R[redacted] Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholder’s further communications received from the Revdex.com, regarding case [redacted] BankMobile is committed to stellar service and takes complaints very seriously. We contacted [redacted] by phone and explained her account balance and the transactions.  We also reviewed the 3 claims that she has submitted and followed up on one of the claims that required her approval.  [redacted] was provided with direct contact information to reach out if she has any questions.  We also told her that we would follow her claim and let her know as soon as there is a decision. Sincerely, Debra R[redacted] Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholder’s communications received from the Revdex.com, regarding case # [redacted].  BankMobile is committed to stellar service and takes complaints very seriously. In the interest of protecting our customer's confidentiality, we have...

contacted [redacted] via separate notification to address her concerns and will follow up with her accordingly. If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am – 7:00pm EST.   Sincerely,   Debra R[redacted] Senior Director of Operations, Training and Quality Tell us why here...

This response is to acknowledge receipt of additional communications received from the Revdex.com, regarding case # [redacted]. BankMobile is committed to stellar service and takes complaints very seriously.We regret that [redacted] remains unsatisfied with our response. Unfortunately, we are unable to expedite the chargeback process. [redacted] was notified on 02/16/2017 that we are still awaiting a response from the merchant. We would like to assure [redacted] that we will notify her as soon as we receive an update. We should hear something by March 7, 2017.If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 11:00pm Eastern Standard Time.Sincerely,Debra Ri[redacted]Senior Director of Operations, Training and Quality

Complaint: [redacted]
I am rejecting this response because: letting someone phone ring twice and hanging up is not reaching out. Not leaving voicemail with the appropriate contact message is not reaching out. I also feel that my account being compromise is directly related to my debit card. I dont just give out my account information to random people or business.
Sincerely,
[redacted]

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case # [redacted]. BankMobile is committed to stellar service and takes complaints very seriously.   In the interest of protecting our customer's confidentiality, we...

have contacted Ms. [redacted] via separate notification to address her concerns.   If Ms. [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 11:00pm Eastern Standard Time.   Sincerely, Debra R[redacted] Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholder’s communications received from the Revdex.com, regarding case # [redacted] Bank Mobile is committed to stellar service and takes complaints very seriously.

align="LEFT">In the interest of protecting our customer's confidentiality, we have contacted [redacted] via separate notification to address her concerns.
If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 11:00pm Eastern Standard Time.
Sincerely,
Debra R[redacted]
Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholder’s communications received from the Revdex.com, regarding case # [redacted].  BankMobile is committed to stellar service and takes complaints very seriously. In the interest of protecting our customer's confidentiality, we have...

contacted [redacted] via separate notification to address her concerns and will follow up with her accordingly. If Ms. Lee has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am – 7:00pm EST.   Sincerely,   Debra R[redacted] Senior Director of Operations, Training and Quality Tell us why here...

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case # [redacted]. BankMobile is committed to stellar service and takes complaints...

very seriously.   
In the interest of protecting our customer's confidentiality, we have contacted Ms. [redacted] via separate notification to address her concerns.
  
If Ms. [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 11:00pm Eastern Standard Time.
  Sincerely,
Debra R[redacted]
Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case # [redacted] BankMobile is committed to stellar service and takes complaints very seriously.The Pre-Authorized Merchant Hold Release form provided to us was not correct, as the form contained conflicting dates of the transactions. Our Customer Care Department made several attempts to reach [redacted] via phone to resolve the issue; however the attempts were unsuccessful. [redacted] was notified by email to contact us at her earliest convenience to resolve the issue.Since we were not able to confirm the correct information to expedite the claim; the holds placed on the transactions that occurred on 01/25/2017 and 01/28/2017 regarding Torrid.com, expired and released overnight on 02/01/2017 and 02/03/2017 per our FAQ’s on the hold process. All funds relating to this matter have been returned to [redacted]’s account. We would welcome the opportunity to provide [redacted] with a better customer service experience in the future. If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 11:00pm Eastern Standard Time.Sincerely, Debra R[redacted] Senior Director of Operations, Training and Quality

Complaint: [redacted]
I am rejecting this response because this company sent this ridiculous email which required typing within these specific lines or otherwise they would not read and would reject your message. It is the holidays; most recently thanksgiving and I am still traveling at the moment. The majority of the time, is not spent at a computer, which apparently is the only way you can respond to these messages. In a day an age, where everyone just about has a mobile phone/smartphone devices, I think it is ironic that they would have such an antiquated system, which frankly, could not be that old, so it must be that they deliberately designed it to make it appear that the respondents are not "responding" when they in fact are and have taken a substantial amount of time already out of their schedules to contact them in the first place and then later escalate those grieevances further with the Revdex.com.. The fact of the matter is they own me $18.00 which I left in the account, and that is my only fault in judgement. I thought that I may ccontinue using the account and would leave that balance in the meantime to keep it opened. My mistake. To no claim my account is negative over $2.00 which they sent no emails, no billing, no text messages, and by the time I find out, I contact them immediately and they refused to do anything about it. I am continuing to travel and I will not have time to continue this back and forth. I want the account closed - which I should have done a long time ago, but not before they return my $18.00 and correct the issues that are going on with the account. I have authorized no account activity and have not been using the account. There should have been no debits to the account and it wasn't even fees. To my knowledge the $18.00 was there and still there until logging on and noticing that it had been cleared out, and with out a word. I will file an additional grieveance with consumer credit and fair credit buearus as well. This beeter not affect my excellent credit in any way or there will be additional petitions that will be added to this concern to address the fraud that is taking place.  This company has had several class actions suits filed against them in the past, and it is no doubt because of things like these. I am just so glad this happened with $18.00 and not $1,800 or $18,000, and now I will never do business with them, except for making sure that out of principle I get my $18.00 back; regardless of how small that sum is, and they fixed this and anything that has been reported which is all not accurate.  Thank you for your time Better Business... Please relay this along and document this matter, so that it reflects on your records and establishes this ongoing trend which Higher One is apparantely perpetrating.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I call to inquiry about a merchant, I didn't inform anyone that the transaction was fraudulent. Also, by not cancelling the whole account and issuing a new account by account was comprised, as of 10/27/2016. Causing me to cancel all monies going into this account, so [redacted] BankMobile whatever you want to call yourself is not providing stellar service.
Sincerely,
[redacted]

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case # [redacted]. [redacted] is committed to stellar service and takes complaints very seriously.In the interest of protecting our customer's confidentiality, we...

have contacted [redacted] via separate notification to address her concerns.If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am - 11:00pm EST.Sincerely,Debra R[redacted]Senior Director of Operations, Training and Quality