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Bank Mobile Vibe

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Bank Mobile Vibe Reviews (251)

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case # ***Bank Mobile is committed to stellar service and takes complaints very seriously In the interest of protecting our customer's confidentiality, we
have contacted *** *** via separate notification to address her concerns If *** *** has any further questions, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 7:00pm Eastern Standard Time Sincerely, Debra R*** Senior Director of Operations, Training and Quality

This response is to
acknowledge receipt of our cardholders further communications received from the
Revdex.com, regarding case # *** Bank Mobile is committed to
stellar service and takes complaints very seriously
When Ms, Hendricks card
was canceled, the account number was not canceled because the account
it is not compromised along with the debit card number
*** *** account number was
recently changed at her request after she reported an unauthorized check;
however, this was not related to her card issue
We have reached out to *** ***
in an attempt to further assist with any remaining concernsShe has also been
provided with the direct extension of our Resolutions Manager
We sincerely apologize
for any inconvenience she may have experienced
If *** *** has any
further questions, she may contact our Supervisor line directly at
###-###-#### Monday - Friday between the hours of 8:00am - 7:00pm EST
Sincerely,
Debra R***
Senior Director of
Operations, Training and Quality

This response is to acknowledge receipt of our cardholders additional communications received from the Revdex.com, regarding case # ***Bank Mobile is committed to stellar service and takes complaints very seriouslyUnfortunately, we are unable to stop payment on card transactions*** ***’s claim was denied as the outcome of the investigation did not uncover that an error was present for the transaction in question and the goods and services were rendered as agreedWe recommend that *** *** work with the merchant for further recourse and apologize for any inconvenience she may have experienced If *** *** has any further questions, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 11:00pm Eastern Standard Time Sincerely, Debra R*** Senior Director of Operations, Training and Quality

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** I recently filed a complaint, it has since been resolved with the company! Thanks

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case # ***Bank Mobile is committed to stellar service and takes complaints very seriously.In the interest of protecting our customer's confidentiality, we have
contacted *** *** via separate notification to address her concernsIf *** *** has any further questions, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 7:00pm Eastern Standard TimeSincerely,Debra R***Senior Director of Operations, Training and Quality

Dear *** ***, We are in receipt of *** *** *** complaint submitted on 01/16/with the Revdex.com, and we appreciate the opportunity to respondCustomer service is very important to us and we take all customer concerns very seriously We regret to hear of
the difficulties *** *** experiencedDue to the nature of her complaint and in the interest of protecting our customer’s confidentiality, a specialist has reached out internally to assist *** *** with resolving her concerns *** ***, if we can assist in any other way, please feel free to contact us Sincerely, Debra R*** Senior Director of Operations, Training and Quality

Complaint: ***
I am rejecting this response because: I have talked with the FDIC and in accordance with regulation they shouldn't have canceled my debit card because of an inquiry that didn't use the words "fraud" or "identify thief"If they was concerned with account being comprises they should have cancel the account and issued another account, in order to protect me.
Sincerely,
*** ***

You are absolutely right sorry that you had to go through that hope all is well

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case # ***Bank Mobile is committed to stellar service and takes complaints very seriously In the interest of protecting our customer's confidentiality, we
have contacted *** *** via separate notification to address her concerns If *** *** has any further questions, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 7:00pm Eastern Standard Time Sincerely, Debra R*** Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case # *** Bank Mobile is committed to stellar service and takes complaints very seriously In the interest of protecting our customer's confidentiality, we
have contacted *** *** via separate notification to address her concerns If *** *** has any further questions, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 7:00pm Eastern Standard Time Sincerely, Debra R*** Senior Director of Operations, Training and Quality

Dear *** ***, We are in receipt of *** *** *** complaint submitted on 01/19/with the Revdex.com, and we appreciate the opportunity to respondCustomer service is very important to us and we take all customer concerns very seriously We regret to hear of the difficulties *** *** experiencedWe have initiated claims on *** *** behalf, issued credit, and a check has been mailed *** ***, if we can assist in any other way, please feel free to contact us Sincerely, Debra R*** Senior Director of Operations, Training and Quality

Complaint: ***
I am rejecting this response because: I have made further complaints with the *** and will take further actions until my needs are met to my expectations
Sincerely,
*** ***

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case # *** BankMobile is committed to stellar service and takes complaints very seriously In the interest of protecting our customer's confidentiality, we
have contacted *** *** via separate notification to address her concerns If *** *** has any further questions, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 11:00pm Eastern Standard Time Sincerely, Debra *** Senior Director of Operations, Training and Quality

Complaint: ***
I am rejecting this response because: They have now cost me $in fees and take weeks to respond to my contactsI’m just now getting responses from them regarding new account paper checks I inquired about a month agoThis is unacceptable service.
Sincerely,
*** ***

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case *** Bank Mobile is committed to stellar service and takes complaints very seriously In the interest of protecting our customer's confidentiality, we have
contacted MsHarley via separate notification to address her concerns If *** *** has any further questions, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 7:00pm Eastern Standard Time Sincerely, Debra R*** Senior Director of Operations, Training and Quality

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear *** ***, We are in receipt of *** *** ***’s complaint submitted on 10/02/with the Revdex.com, and we appreciate the opportunity to respondCustomer service is very important to us and we take
all customer concerns very seriouslyWe sincerely regret to hear of the difficulties *** *** experienced. Due to the nature of her complaint and in the interest of protecting our customer’s confidentiality, a specialist has reached out internally to assist *** *** with resolving her concernsWe appreciate her feedback which will be used to review and/or improve our level of service and procedures for a better customer experience*** ***, if we can assist in any other way please feel free to contact us Sincerely, Debra R*** Senior Director of Operations, Training and Quality

This response
is to acknowledge receipt of our cardholder’s communications received from the
Revdex.com, regarding case # *** BankMobile is committed
to stellar service and takes complaints very seriously
In the interest of protecting
our customer's
confidentiality, we have contacted *** *** via separate
notification to address her concerns
If *** *** has any further questions, she may contact
our Supervisor line directly at ###-###-#### seven days a week between the
hours of 8:00am - 11:00pm Eastern Standard Time

This response is to acknowledge receipt of our cardholders additional communications received from the Revdex.com, regarding case # ***Bank Mobile is committed to stellar service and takes complaints very seriously.Ms***’s account has been credited and closed, and a check has been issued for her remaining balance
If Ms*** has any further questions, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 11:00pm Eastern Standard Time
Sincerely,
Debra R***
Senior Director of Operations, Training and Quality

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***I will contact the number that was provided for meThe results should be an immediate closure of bank and refund check mailed within two business days from this letter

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case # *** BankMobile is committed to stellar service and takes complaints very seriously In the interest of protecting our customer's confidentiality, we have
contacted *** *** via separate notification to address her concerns and will follow up with her accordingly If *** *** has any further questions, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 11:00pm Eastern Standard Time Sincerely, Debra R*** Senior Director of Operations, Training and Quality

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Address: 115 Munson St, New Haven, Connecticut, United States, 06511-3540

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