Bank Mobile Vibe

Dear *** *** We are in receipt of *** *** ***'s complaint submitted on 10/09/with the Revdex.com, and we appreciate the opportunity to respondCustomer service is very important to us and we
take all customer concerns very seriouslyWe sincerely regret to hear of the difficulties *** *** experienced. Customers are provided with different options to resolve an overdraft such as transfer from another bank account, schedule a bank account transfer, mail a deposit, etc. Upon review of *** ***’s concerns, a Customer Care specialist made several attempts to reach out via phone to assist her; however, the attempts were unsuccessful. Follow up emails were also sent to *** ***’s primary address on file requesting she call us back at her earliest convenience. We would be happy to provide further assistance to *** *** once we are able to reach her. *** ***, if we can assist in any other way please feel free to contact us Sincerely, Debra R*** Senior Director of Operations, Training and Quality

Dear *** *** We are in receipt of *** *** *** complaint submitted on 12/14/with the Revdex.com, and we appreciate the opportunity to respondCustomer service is very important to us and we
take all customer concerns very seriouslyIn the interest of protecting our customer’s confidentiality, we contacted *** *** to discuss her concerns regarding the merchant dispute that was filedA manager performed a three way call with the merchant on the line to discuss a possible resolution for *** *** in an effort to further assist. We sincerely regret to hear of the difficulties *** *** experienced; however, BankMobile does not have recourse on this dispute at this time, and it was suggested to *** *** that she seek resolution with the merchant directly*** ***, if we can assist in any other way please feel free to contact us Sincerely, Debra R*** Senior Director of Operations, Training and Quality

Complaint: ***
I am rejecting this response because: There is no transparent options to correct the issue A past biller debited my account without my knowledge and I was not sent any statements to notify meI should still have $in my account to be eligible for the requested account closure and reimbursementThat is all I want now and to be rid of the mismanagement that this company get sued for in class action suits, and now I see exactly whyNext one I'll plan to join if I am still dealing with this unethically unscrupulous company
Sincerely,
*** ***

Thank you, and that number would have more helpful when I was going through this HORRIBLE matter I've gotten my money back and all is wellBut you need to make sure that number is given out by your customer care representatives instead of hanging up on customers Thanks Revdex.com!

Dear *** ***, We are in receipt of *** *** *** complaint submitted on 03/17/with the Revdex.com, and we appreciate the opportunity to respondCustomer service is very important to us and we take all customer concerns very
seriously In her complaint *** *** mentioned that the deposited funds are less than her school states should be posted. *** *** school has partnered with BankMobile to provide their students with more choices for receiving financial aid refunds and other monies owed to them by their institution. In this capacity, BankMobile only disburses funds that have been previously released by the school and are not involved in determining whether a student will be getting a refund, or the amount being received. If there is a discrepancy with the amount received, students may contact the financial aid office at their college or university To protect our customer’s confidentiality, BankMobile has reached out to *** *** internally to assist with her concerns. We sincerely regret to hear of the difficulties *** *** experienced regarding her account. Her communications will be reviewed to improve our level of service and procedures for a better customer experience. *** ***, if we can assist in any other way please feel free to contact usSincerely, Debra R*** Senior Director of Operations, Training and Quality

Complaint: ***
I am rejecting this response because: They did not respond um what Type of response did they just send me on here I think they are scared to admit the truth on why they actually closed my account one theory is they don't think *** they can't even give me a
response but have the nerve to lie and say we sent him a response somewhere else I am just rephrasing that by the way Now I still don't have any of my answers responded to geesh! so people go back re read my complaint think through before you respond next and man I thought I bank was smart and was suppose to be professional !
Sincerely,
Shabazz Sallier

Complaint: ***
I am rejecting this response because: I have reached out to the business twice and returned calls to still have no resolution they told me it would be resolved in days and that they had to look into it still nothing! so I am still not happy issue is still not resolved
Sincerely,
*** ***

Revdex.com:Except the bank knew that *** *** was not paid for yet but still went ahead and released the funds back to me, which they shouldn't have and they should have made sure it was paid for the day I checked out.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: They told me via email that they sent me some email saying I had an active account with them on June 6, 2016, which is absolutely not trueI searched in my entire email box, including my spam folder and no such email existsThey informed me that they took over for HigherOne, but HigherOne never notified me, and neither did ***Besides, I never had a debt with HigherOne, so even if that were true, they are collecting a fraudulent debtI am requesting that they cease and desist emailing me or calling me as they are harrassing me and I will file charges accordingly against them with my local police stationI never gave my authorisation for them to have my email, or open a bank account in my nameAs far as I am concerned since I was never notified via USPS or email that this transfer from HigherOne to *** happened, and I never gave my explicit permission to do so, I will no longer accept communication with them.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Courtney B***

Dear *** ***, We are in receipt of *** *** ***’s complaint submitted on 12/27/with the Revdex.com, and we appreciate the opportunity to respondCustomer service is very important to us and we take
all customer concerns very seriouslyWe sincerely regret to hear of the difficulties *** *** experiencedWe would like to assure *** *** that BankMobile Disbursements’ does not charge overdraft fees at this timeAdditionally, we provided *** *** with documentation regarding the cashier’s check that she deposited via the mobile deposit applicationCustomer Care attempted to contact *** *** on 01/04/in an attempt to further assist with this matter; however, the attempts were unsuccessful, and emails were sent requesting that she contact us at her earliest convenience*** ***, if we can assist in any other way please feel free to contact us Sincerely, Debra R*** Senior Director of Operations, Training and Quality

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
They sent out a new check and updated my addressThey also said that they have spoken with their customer service representativesI hope that they told them that while the address may be the same, some cities go under different citiesFor example, you may live in a suburb of Minneapolis, and that suburb has a different city name than *** but their computer may say *** instead of the suburb nameTheir reps shouldn't say the address is wrong because of that
Sincerely,
*** ***

This response is to acknowledge receipt of further communications received from the Revdex.com, regarding case * ***BankMobile is committed to stellar service and takes complaints very seriously As we have stated, we have initiated a chargeback request on *** ***' behalf in an attempt to retrieve the funds. This chargeback allows the merchant until March 7, to respond*** *** spoke with an Error Resolution Specialist on 02/02/2017; who educated her on the chargeback process and informed her that she will be notified once an update is received If *** *** has any further questions, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 11:00pm Eastern Standard Time Sincerely, Debra R*** Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholders additional communications received from the Revdex.com, regarding case # ***Bank Mobile is committed to stellar service and takes complaints very seriously.A chargeback for the claim in question was submitted on 04/05/on behalf of *** *** Unfortunately, the chargeback process cannot be expeditedA Resolution Manager contacted *** *** on 06/08/to further explain the process as well as the chargeback time frames*** *** was then informed that if the merchant does not refute the claim, she will receive the credit to her account on the chargeback expiration date of 06/19/by the end of the dayIf *** *** has any further questions, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 7:00pm Eastern Standard Time.Sincerely,Debra R***Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of additional communications received from the Revdex.com, regarding case # ***BankMobile is committed to stellar service and takes complaints very seriously*** *** was contacted via phone on February 2, and was informed that a charge back was performed on her behalf* *** was then educated on the time frame of the charge back processBankMobile is currently waiting for the merchant to respondIf *** *** has any further questions, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 11:00pm Eastern Standard Time Sincerely, Debra R*** Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case # *** Bank Mobile is committed to stellar service and takes complaints very seriously. In the interest of protecting our customer's confidentiality, we have
contacted *** *** via separate notification to address her concerns If MsPrewitt has any further questions, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 7:00pm Eastern Standard Time Sincerely, Debra R***Senior Director of Operations, Training and Quality

Dear *** ***,
We are in receipt of *** *** *** complaint submitted on 02/19/with the Revdex.com, and we appreciate the opportunity to respondCustomer service is very important to us and we take all customer concerns very seriously
BankMobile is
committed to delivering funds as soon as possibleRefunds are disbursed the same day they are received from the school or universityOn 02/20/2018, a refund was received and disbursed into *** *** BankMobile account according to his refund preference
We appreciate his feedback which will be used to review and/or improve our level of service and procedures for a better customer experience
*** ***, if we can assist in any other way please feel free to contact us
Sincerely,
Debra R*** Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholder’s communications received from the Revdex.com, regarding case # ***Bank Mobile is committed to stellar service and takes complaints very seriously.In the interest of protecting our customer's confidentiality, we have
contacted *** *** via separate notification to address her concernsIf *** *** has any further questions, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 11:00pm Eastern Standard Time.Sincerely,Debra R***Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case # ***Bank Mobile is committed to
stellar service and takes complaints very seriouslyIn the interest of protecting our customer's confidentiality, we have contacted *** *** via separate notification to address her concernsIf *** *** has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am - 7:00pm EST Sincerely, Debra Richardson
Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case # *** *** is committed to stellar service and takes complaints very seriously In the interest of protecting our customer's confidentiality, we have
contacted *** *** via separate notification to address her concerns If *** *** has any further questions, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 7:00pm Eastern Standard Time Sincerely, Debra R***Senior Director of Operations, Training and Quality