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Bank Mobile Vibe

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Bank Mobile Vibe Reviews (251)

Complaint: [redacted]
I am rejecting this response because: The company hasn't explained what happened, why it happened nor have they contacted me and offered any apology. I did get an email offering me $25 towards a company that has more complaints than them though.  Unfortunately my next direct deposit has to be with this company and I watched my personnel directed send my information to them at 1130 am today, we shall see what happens tomorrow.  
Sincerely,
[redacted]

This response is to acknowledge receipt of our cardholders additional communications received from the Revdex.com, regarding case # [redacted]. BankMobile is committed to stellar service and we take complaints very seriously. We have sent Ms. [redacted] additional correspondence in response to her concerns. Ms. [redacted] should file a claim on any unauthorized activity so that we can investigate this matter on her behalf. We have provided instructions on how she can begin this process and look forward to speaking with her if she requires additional assistance.
Once her balance is current, we would be happy to assist with her account closure request. Additionally, Ms. [redacted]’s statements are available online for viewing.
If Ms. [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am – 7:00pm EST.
 
Sincerely,
Debra R[redacted]
Senior Director of Operations, Training and Quality

Complaint: [redacted]
I am rejecting this response because: bank mobile has not tried to make right the fact that their system update causes many of us to be without access to our money for 2-4 days after assuring us our access would not be affected. I missed an entire days work and was stuck out of town with no food or access to funds. They have not made that right. Also, the transactions that show on my account are not correct. I've been back and forth with them about resolving this and wasted SO much time and it is still not done. 
Sincerely,
[redacted]

This response is to acknowledge receipt of our cardholder’s communications received from the Revdex.com, regarding case # [redacted]. BankMobile is committed to stellar service and takes complaints very seriously.
In the...

interest of protecting our customer's confidentiality, we have contacted Ms. [redacted] via separate notification to address her concerns.If Ms. [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am – 7:00pm EST.
Sincerely,
Debra R[redacted]
Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholders additional communications received from the Revdex.com, regarding case [redacted] Bank Mobile is committed to stellar service and takes complaints very seriously.On 2/24/17, a Customer Care Manager spoke with [redacted] to address her concerns. [redacted]’ refund was sent to the 3rd party bank account she provided. A good faith letter was sent to [redacted] in an attempt to assist [redacted] recoup her funds; however, they rejected the letter and requested a second letter that we are unable to provide for security reasons. We are glad to hear that [redacted] was able to resolve her concerns directly through [redacted] and sincerely apologize for any inconvenience she experienced.  If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 11:00pm Eastern Standard Time. Sincerely,Debra R[redacted]Senior Director of Operations, Training and Quality

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case # [redacted]. Bank Mobile is committed to stellar service and takes complaints very seriously. In the interest of protecting our customer's confidentiality, we have...

contacted [redacted] via separate notification to address her concerns. If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 7:00pm Eastern Standard Time. Sincerely, Debra R[redacted]Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of additional communications received from the Revdex.com, regarding case # [redacted]. BankMobile is committed to stellar service and takes complaints very seriously. [redacted] was informed by Error Resolution, via email, that we pursued a chargeback with merchant in attempt to assist her with her claim.  The merchant represented the chargeback and provided evidence that [redacted] performed the transaction, and arranged an in person meeting to discuss this transaction. The merchant stated that when they met [redacted] in person on 5/2/17, they reimbursed her $400 for the transaction in question. Unfortunately, we are unable to pursue this matter further.    If [redacted] has any further questions, she may contact our Supervisor line directly at [redacted] seven days a week between the hours of 8:00am - 11:00pm Eastern Standard Time. Sincerely, Debra R[redacted]Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholder’s communications received from the Revdex.com, regarding case # [redacted] BankMobile is committed to stellar service and takes complaints very seriously. In the interest of protecting our customer's confidentiality, we have...

contacted [redacted] via separate notification to address her concerns and will follow up with her accordingly. If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am – 7:00pm EST.   Sincerely,   Debra R[redacted] Senior Director of Operations, Training and Quality Tell us why here...

This response is to acknowledge receipt of additional communications received from the Revdex.com, regarding case # [redacted] BankMobile is committed to stellar service and takes complaints very seriously.[redacted]’ claim for $54.95 was approved on 02/06/2017 and a follow up email was sent that same day, which informed her of the credit. Error Resolution is currently awaiting for the merchant to respond on the two other claims. Once there is an update on the remaining claims, [redacted] will be notified. Although we understand [redacted] is dissatisfied with our response, we unfortunately are unable to expedite the chargeback process. At this time, we are unable to assist further until we receive further communication from the merchant.If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 11:00pm Eastern Standard Time.Sincerely,Debra R[redacted]Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholder’s communications received from the Revdex.com, regarding case # [redacted]. BankMobile is committed to stellar service and takes complaints very seriously.In the interest of protecting our customer's confidentiality, we have...

contacted Ms. [redacted] via separate notification to address her concerns.If Ms. [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am – 7:00pm EST.Sincerely,Debra RichardsonSenior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case # 12031012. Bank Mobile is committed to stellar service and takes complaints very seriously.   In the interest of protecting our customer's confidentiality, we...

have contacted [redacted] via separate notification to address her concerns.   If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 7:00pm Eastern Standard Time.   Sincerely,   Debra R[redacted] Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholders continued communications received from the Revdex.com, regarding case # [redacted] is committed to stellar service and takes complaints very seriously.
 
Per [redacted] request, [redacted] has discontinued all email communication with [redacted] going forward.
 
If [redacted] has any further questions regarding this or any other matter, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am - 11:00pm EST.
 
Sincerely,
Debra R[redacted]
Senior Director of Operations, Training and Quality

Dear [redacted] We are in receipt of [redacted]’s complaint submitted on 12/07/17 with the Revdex.com, and we appreciate the opportunity to respond. Customer service is very important to us and we take all customer concerns very seriously. In the interest of protecting our...

customer’s confidentiality, we contacted [redacted] to discuss her issues with transferring funds. We expedited a card to [redacted] and she has arranged to pick it up from facility of her choice. We regret to hear the conflicting information she received when she called customer care for assistance and we appreciate her feedback which will be used to review and/or improve our level of service and procedures for a better customer experience. [redacted], if we can assist in any other way please feel free to contact us. Sincerely, Debra R[redacted] Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case # [redacted]. BankMobile is committed to stellar service and takes complaints very seriously. In the interest of protecting our customer's confidentiality, we have...

contacted [redacted] via separate notification to address her concerns.  If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 11:00pm Eastern Standard Time. Sincerely,Debra R[redacted]Senior Director of Operations, Training and Quality

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case # [redacted] BankMobile is committed to stellar service and takes complaints...

very seriously. 
In the interest of protecting our customer's confidentiality, we have contacted [redacted] via separate notification to address his concerns.
 
If [redacted] has any further questions, he may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am – 7:00pm EST.
 
Sincerely,
Debra R[redacted]
Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholder’s communications received from the Revdex.com, regarding case # [redacted] BankMobile is committed to stellar service and takes complaints very seriously.In the interest of protecting our customer's confidentiality, we have...

contacted [redacted] via separate notification to address her concerns and will follow up with her accordingly.If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am – 7:00pm EST. Sincerely, Debra R[redacted]Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of [redacted]’s further communications received from the Revdex.com, regarding case # [redacted]. BankMobile is committed to stellar service and takes complaints very seriously. We sincerely regret to hear of the difficulties [redacted] experienced. A Customer Care Escalations called [redacted] multiple times and sent a detailed email regarding this matter, on 10/27/2017, to his primary email address on file. All calls are recorded for quality and assurance and we appreciate his feedback, which will be used to review and/or improve our level of service and procedures for a better customer experience. If [redacted] has any further questions regarding this matter, he may contact our Supervisor line directly at [redacted] Monday - Friday between the hours of 8:00am – 7:00pm EST. Sincerely, Debra R[redacted]Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholders additional communications received from the Revdex.com, regarding case # [redacted]. Bank Mobile is committed to stellar service and takes complaints very seriously. Ms. [redacted]’s account has been credited and closed, and a check has been issued for her remaining balance. If Ms. [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 11:00pm Eastern Standard Time. Sincerely,Debra R[redacted]Senior Director of Operations, Training and Quality

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Address: 115 Munson St, New Haven, Connecticut, United States, 06511-3540

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