Bank Mobile Vibe

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case # [redacted]. Bank Mobile is committed to...

stellar service and takes complaints very seriously.   In the interest of protecting our customer's confidentiality, we have contacted [redacted] via separate notification to address her concerns.   If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am - 11:00pm EST.   Sincerely, Debra R[redacted] Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of further communications received from the Revdex.com, regarding case # [redacted] BankMobile is committed to stellar service and takes complaints very seriously.  BankMobile is pursuing a chargeback on behalf of [redacted] and is currently waiting for the merchant to respond. An Error Resolution Specialist contacted [redacted] and explained the time frame of the chargeback process. She was informed that once we receive an update, she will be notified.  If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 11:00pm Eastern Standard Time.  Sincerely, Debra R[redacted] Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholders further communications received from the Revdex.com, regarding case # 11883996. Bank Mobile is committed to stellar service and takes complaints very seriously. While we understand [redacted]’s frustrations, our investigation did not uncover that an error was present. If there was an issue with the way Santander processed her transaction, resolution should be sought directly through Santander. [redacted] contacted Customer Care after the card transaction had already been processed and we are unable to initiate a stop payment on card transactions. Unfortunately, we are unable to pursue this matter further. If [redacted] has any further questions, she may contact our Supervisor line directly at 1-855-398-7261 seven days a week between the hours of 8:00am - 11:00pm Eastern Standard Time. Sincerely, Debra R[redacted]

Revdex.com:
Bankmobile has personally reached out to me for a resolution and I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory and in good compassionate faith to me.
Sincerely,
[redacted]

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case # [redacted] Bank Mobile is committed to stellar service and takes complaints very seriously.   In the interest of protecting our customer's confidentiality,...

we have contacted [redacted] via separate notification to address her concerns.   If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 7:00pm Eastern Standard Time.   Sincerely,   Debra R[redacted] Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholders further communications received from the Revdex.com, regarding case # 11769645. Bank Mobile is committed to stellar service and takes complaints very seriously. We have assured [redacted] that her debit card is not related to her account compromise issue. A new account number has been issued as per her request and our Resolution Manager has reached out to [redacted] in an attempt to assist her with any additional concerns. His direct extension was provided in a voicemail and in an email response. We apologize that [redacted] remains dissatisfied. If [redacted] has any further questions, she may contact the Resolution Manager or she may contact the Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am - 7:00pm EST.   Sincerely, Debra R[redacted] Senior Director of Operations, Training and Quality

Complaint: [redacted]
I am rejecting this response because: Before I was told when filling a Revdex.com compliant that it takes 90 days now I'm told 6 months. That's outrageous especially when I was told I would have a credit in the amounts of all three disputes placed on my account which never happened. I have been banking with you over three years. One of the disputes was a scam and your giving them 6 months. This is horrendous service. You obviously don't value your customers.
Sincerely,
[redacted]

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case # 12226703. Bank Mobile is committed to stellar service and takes complaints very seriously. In the interest of protecting our customer's confidentiality, we have...

contacted [redacted] via separate notification to address her concerns.  If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 7:00pm Eastern Standard Time.  Sincerely, Debra R[redacted]Senior Director of Operations, Training and Quality

This response
is to acknowledge receipt of our cardholders communications received from the
Revdex.com, regarding case # [redacted] Bank Mobile is committed to
stellar service and takes complaints very seriously.
In the interest
of protecting our customer's confidentiality, we have contacted [redacted] via
separate notification to address her concerns.
If [redacted] has
any further questions, she may contact our Error Resolution line directly at ###-###-####, Monday - Friday between the hours of 8:00am - 11:00pm EST.
Sincerely,
Debra
R[redacted]
Senior Director
of Operations, Training and Quality

This response is to acknowledge receipt of additional communications received from the Revdex.com regarding case #[redacted]. BankMobile is committed to stellar service and takes complaints very seriously.
[redacted] contact information has been updated and he has successfully accessed his account.
If [redacted] has any further questions, he may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 11:00pm Eastern Standard Time.
Sincerely,
[redacted]
Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case # [redacted]. Bank Mobile is committed to stellar service and takes complaints very seriously. In the interest of protecting our customer's confidentiality, we have...

contacted [redacted] via separate notification to address her concerns. If [redacted] has any further questions, she may contact a Customer Care Supervisor directly by calling ###-###-#### Monday - Friday between the hours of 8:00am – 11:00pm EST. Sincerely, Debra Ri[redacted]Senior Director of Operations, Training and Quality

This
response is to acknowledge receipt of our cardholders communications received
from the Revdex.com, regarding case # [redacted].
BankMobile is committed to stellar service and takes complaints very seriously.
In
the interest of protecting our customer's confidentiality, we have contacted
Ms. [redacted] via
separate notification to address her concerns.
If
Ms. [redacted]
has any further questions, she may contact our Supervisor line directly at
###-###-#### Monday - Friday between the hours of 8:00am – 7:00pm EST.
Sincerely,
Debra
R[redacted]
Senior
Director of Operations, Training and Quality

Complaint: [redacted]
I am rejecting this response because: I spoke to a supervisor and nothing has changed. All he did was read the notes that were placed on the account. Nothing was resolved.
Sincerely,
[redacted]

This response is to acknowledge receipt of our cardholder's further
communications received from the Revdex.com, regarding case #[redacted].  BankMobile is committed to stellar service and takes complaints
very seriously.
 
On December 16th and December 21st,
Ms. [redacted] spoke to Customer Care to obtain
access to both of her accounts, and our records show she was successful in
accessing her accounts and updating her contact information.  On 12/22/2016, additional information has
been shared with Ms. [redacted] via email to assist her further in obtaining replacement cards.     
 
If Ms. [redacted] has any further questions regarding this matter, she may contact our Supervisor line directly at ###-###-####
seven days a week between the hours of 8:00am
– 11:00pm EST.  A ticket # has been provided to her for
reference.

This response is to acknowledge receipt of our cardholder’s communications received from the Revdex.com, regarding case # [redacted]. Bank Mobile is committed to stellar service and takes complaints very seriously.In the interest of protecting our customer's confidentiality, we...

have contacted [redacted] via separate notification to address her concerns. If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 11:00pm Eastern Standard Time.Sincerely,Debra R[redacted]Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholder’s communications received from the Revdex.com, regarding case # [redacted].  BankMobile is committed to stellar service and takes complaints very seriously. In the interest of protecting our customer's confidentiality, we have contacted [redacted] via separate notification to address her concerns and will follow up with her accordingly. If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am – 7:00pm EST.   Sincerely,   Debra R[redacted] Senior Director of Operations, Training and Quality Tell us why here...

Revdex.com.
I see nothing will change so I'm done. 
Sincerely,
[redacted]

This response is to acknowledge receipt of our cardholder’s communications received from the Revdex.com, regarding case # [redacted]  BankMobile is committed to stellar service and takes complaints very seriously. In the interest of protecting our customer's confidentiality, we have...

contacted [redacted] via separate notification to address her concerns and will follow up with her accordingly. If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am – 7:00pm EST.   Sincerely,   Debra R[redacted] Senior Director of Operations, Training and Quality Tell us why here...

This response is to
acknowledge receipt of our cardholders communications received from the RevDex.com, regarding case # #11776860. Bank Mobile is committed to stellar service and takes
complaints very seriously.
In the interest of
protecting our customer's confidentiality, we have contacted **. [redacted] via
separate notification to address his concerns.
If **. [redacted] has any
further questions, he may contact our Supervisor line directly at
###-###-#### Monday - Friday between the hours of 8:00am - 7:00pm Eastern
Standard Time.
 
Sincerely,
Debra R[redacted]
Senior Director of Operations, Training and
Quality

This response is to acknowledge receipt of our cardholder’s communications received from the Revdex.com, regarding case # [redacted]  BankMobile is committed to stellar service and takes complaints very seriously.In the interest of protecting our customer's confidentiality, we have...

contacted [redacted] via separate notification to address his concerns and will follow up with him accordingly.If [redacted] has any further questions, he may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am – 7:00pm EST. Sincerely,Debra R[redacted]Senior Director of Operations, Training and Quality