Bank Mobile Vibe

Normal
0




false
false
false

EN-US
X-NONE
X-NONE


























Roman";
mso-bidi-font-family:"Times New Roman";color:black">This response is to
acknowledge receipt of our cardholders communications received from the RevDex.com, regarding case # #11776860. Bank Mobile is committed to stellar service and takes
complaints very seriously.
In the interest of
protecting our customer's confidentiality, we have contacted **. [redacted] via
separate notification to address his concerns.
If **. [redacted] has any
further questions, he may contact our Supervisor line directly at
###-###-#### Monday - Friday between the hours of 8:00am - 7:00pm Eastern
Standard Time.
 
Sincerely,
Debra R[redacted]Senior Director of Operations, Training and
Quality

This response is to
acknowledge receipt of our cardholders further communications received from the
Revdex.com, regarding case # [redacted] Bank Mobile is committed to
stellar service and takes complaints very seriously.
When Ms, Hendricks card
was canceled, the account number was not canceled because the account
it is not compromised along with the debit card number.
[redacted] account number was
recently changed at her request after she reported an unauthorized check;
however, this was not related to her card issue.
We have reached out to [redacted]
in an attempt to further assist with any remaining concerns. She has also been
provided with the direct extension of our Resolutions Manager.
We sincerely apologize
for any inconvenience she may have experienced.
If [redacted] has any
further questions, she may contact our Supervisor line directly at
###-###-#### Monday - Friday between the hours of 8:00am - 7:00pm EST.
Sincerely,
Debra R[redacted]
Senior Director of
Operations, Training and Quality

Complaint: [redacted]
I am rejecting this response because: they told me that since the funds were applied to my account they would not be able to reverse it. I explained that I tried to get my funds before they were applied to anything and they denied me of that. Now they have made it my responsibility to contact all these different places to get my funds back. They are the bank and as a bank if I tell them I did not authorize the payment they should have stopped it or immediately after it posted reversed it back. It could have been sent to the Merchant as an NSF and I could have paid that fee instead of going around in circles for 3 months. This is definitely an inconvenience and inconsiderate as a bank. The bank doesn't care what I needed my money for and how much of a hardship it put on me and my family. It's very disappointing and unless they are going to tell me they'be changed their minds and will reverse my funds there is nothing else that can be said to make me accept anything. 
Sincerely,
[redacted]

This response is to acknowledge receipt of our cardholder’s communications received from the Revdex.com, regarding case # 12201987.  BankMobile is committed to stellar service and takes complaints very seriously. In the interest of protecting our customer's confidentiality, we have...

contacted Ms. Heflin via separate notification to address her concerns. If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am – 7:00pm EST.  Sincerely, Debra R[redacted] Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholder’s communications received from the Revdex.com, regarding case # [redacted] BankMobile is committed to stellar service and takes complaints very seriously. In the interest of protecting our customer's confidentiality, we have...

contacted [redacted] via separate notification to address his concerns and will follow up with him accordingly. If [redacted] has any further questions, he may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am – 7:00pm EST.   Sincerely,   Debra R[redacted] Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholder's communications received from the Revdex.com, regarding case # [redacted]. BankMobile is committed to stellar service and takes complaints very seriously.In the interest of protecting our customer's confidentiality, we have...

contacted [redacted] via separate notification to address her concerns. If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am - 7:00pm Eastern Standard Time. Sincerely,Debra R[redacted]Senior Director of Operations, Training and Quality

Complaint: [redacted]
I am rejecting this response because:
Its full of excuses! 6 months is unacceptable! I will be reporting you to my school, the federal financial aid office, and [redacted] NEWS!
Sincerely,
[redacted]

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case # [redacted] Bank Mobile is committed to stellar service and takes complaints very seriously.  In the interest of protecting our customer's confidentiality, we...

have contacted [redacted] via separate notification to address her concerns.  If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 7:00pm Eastern Standard Time.  Sincerely,  Debra R[redacted] Senior Director of Operations, Training and Quality

Dear [redacted],    We are in receipt of [redacted]’s complaint submitted on 10/2/2017 with the Revdex.com, and we appreciate the opportunity to respond. Customer service is very important to us and we take all customer concerns very seriously.  We sincerely...

regret to hear of the difficulties [redacted] experienced. [redacted]’s refund was processed according to our terms and conditions, we do not process refunds on weekends or Federal holidays.  We appreciate his feedback which will be used to review and/or improve our level of service and procedures for a better customer experience.[redacted], if we can assist in any other way please feel free to contact us. Sincerely, Debra R[redacted]Senior Director of Operations, Training and Quality

From: [redacted] Sent: Friday, January 26, 2018 2:32 AM To: BankMobile Customer Service [redacted] Subject: Re: Urgent: Customer Callback Needed [Incident: [redacted]       On Jan 26, 2018, at 2:03 AM, BankMobile...

Customer Service <[redacted]> wrote:   We have not heard from you concerning your request for support in the 48 hours since we sent you a response. Consequently, we have changed the status of your question to Solved. To update this question by email, please reply to this message. Because your reply will be automatically processed, you must enter your reply in the space below. Text entered into any other part of this message will be discarded.                 I am requesting a refund of 165.70 to be refund to me in a form of check, I have also file a complaint with the [redacted] The person handle the complaint is Laura G[redacted] with the [redacted] at ###-###-####.All communication needs to be thru the Revdex.com and the Laura G[redacted] with the [redacted]. As I have tried previously resolved charges from [redacted] being charged to my account. I specifically  stated to you to have all charges for [redacted] blocked.  [===> Please enter your reply below this line <===] [===> Please enter your reply above this line <===]               I To access your question from our support site, click here.   Discussion Thread Response Via Email (G[redacted] Bryan) 01/23/2018 06:02 PM Dear [redacted], We attempted to reach you at ###-###-#### on 01/23/2018 at 06:01pm EST and were unsuccessful. Please call us back by calling the toll-free number listed on the back of your card between the hours of 8am and 11pm EST 7 days a week. You may also contact us directly by replying to this correspondence. If you attempt to contact us and are unsuccessful, please leave us information on the best method and time to contact you. I look forward to speaking with you. Thank you, BankMobile

This response is to acknowledge receipt of our cardholder’s communications received from the Revdex.com, regarding case # [redacted]. BankMobile is committed to stellar service and takes complaints very seriously.In the interest of protecting our customer's confidentiality, we have...

contacted Ms. [redacted] via separate notification to address her concerns.If Ms. [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am – 7:00pm EST.Sincerely,Debra R[redacted]Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholder’s communications received from the Revdex.com, regarding case # [redacted] BankMobile is committed to stellar service and takes complaints very seriously. In the interest of protecting our customer's confidentiality, we have...

contacted [redacted] via separate notification to address her concerns and will follow up with her accordingly. If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am – 7:00pm EST.   Sincerely,   Debra R[redacted] Senior Director of Operations, Training and Quality Tell us why here...

Complaint: [redacted]
I am rejecting this response because:
I was told I would have a response by March 7, 2017. It is March 8, 2017, and I have yet to receive any such communication. I have called twice yesterday. First I was told I had to continue to give it more time throughout the day. Then I called at 9:33pm my time and was told a supervisor was busy but would call me back. No one has called me back! I have been given the run around for four months. I would like to close my account, but I can't until this has been resolved.
Sincerely,
[redacted]

This response is to acknowledge receipt of our cardholder's
communications received from the Revdex.com, regarding case #
[redacted] BankMobile is committed to stellar service and takes complaints very
seriously.
 
In the interest of protecting our...

customer's
confidentiality, we have contacted [redacted] via separate notification to
address his concerns.
 
If [redacted] has any further questions, he
may contact our Supervisor line directly at ###-###-#### Monday - Friday
between the hours of 8:00am - 7:00pm Eastern Standard Time.
 
Sincerely,
 
Debra R[redacted]
Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case # [redacted] BankMobile is committed to stellar service and takes complaints very seriously. In the interest of protecting our customer's confidentiality, we have...

contacted [redacted] via separate notification to address his concerns. If [redacted] has any further questions, he may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am – 7:00pm EST. Sincerely,Debra R[redacted]Senior Director of Operations, Training and Quality

This response is to acknowledge
receipt of our cardholders communications received from the RevDex.com, regarding case # [redacted] . Bank Mobile is...

committed to stellar service
and takes complaints very seriously.
 
In the interest of protecting our
customer's confidentiality, we have contacted [redacted] via separate
notification to address his concerns.
 
If [redacted] has any further questions, he may contact our
Supervisor line directly at ###-###-#### seven days a week between the hours
of 8:00am - 11:00pm Eastern Standard Time.
 
Sincerely,
Debra
R[redacted]
Senior
Director of Operations, Training and Quality

Dear [redacted],               We are in receipt of [redacted]’s complaint submitted on 11/1/2017 with the Revdex.com, and we appreciate the opportunity to respond. Customer service is very important to us and...

we take all customer concerns very seriously.   We were disappointed to learn of the difficulties [redacted] experienced with closing her account.  Her account is now closed and confirmation of closure was sent on 11/2/2017.  We appreciate her feedback which will be used to review and/or improve our level of service and procedures for a better customer experience.  [redacted], if we can assist in any other way please feel free to contact us.   Sincerely,   Debra R[redacted] Senior Director of Operations, Training and Quality

This response is to acknowledge
receipt of our cardholders communications received from the RevDex.com, regarding case # [redacted] . Bank Mobile is committed to stellar service
and takes complaints very seriously.
 
In the interest of protecting our
customer's...

confidentiality, we have contacted [redacted] via separate
notification to address his concerns.
 
If [redacted] has any further questions, he may contact our
Supervisor line directly at ###-###-#### seven days a week between the hours
of 8:00am - 11:00pm Eastern Standard Time.
 
Sincerely,
Debra
R[redacted]
Senior
Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholder’s communications received from the Revdex.com, regarding case # [redacted]. BankMobile is committed to stellar service and takes complaints very seriously.
In the interest of protecting our customer's confidentiality, we have...

contacted [redacted] via separate notification to address his concerns.
 
If [redacted] has any further questions, he may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am – 7:00pm EST.
 
Sincerely,
Debra R[redacted]
Senior Director of Operations, Training and Quality

Thank you.  They gave me credit!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]