Bank Mobile Vibe

This response is to acknowledge receipt of our cardholder’s communications received from the Revdex.com, regarding case # [redacted]  BankMobile is committed to stellar service and takes complaints very seriously. In the interest of protecting our customer's confidentiality, we have...

contacted [redacted] via separate notification to address her concerns and will follow up with her accordingly. If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am – 7:00pm EST.   Sincerely,   Debra R[redacted] Senior Director of Operations, Training and Quality Tell us why here...

Complaint: [redacted]
I am rejecting this response because: I've already talked to [redacted], they denied my request and I no longer have the product that's in question and my bank should have stopped the payment before it went this far. To have me continue to go back and forth is poor customer service especially when something could have been done at the time of the transaction. 
Sincerely,
[redacted]

From: [redacted] Sent: Wednesday, December 27, 2017 12:19 PM To: [redacted] Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]   As I stated before I appreciate your help but the issue has been resolved thank you.

Dear Ms. [redacted],             We are in receipt of Mr. [redacted]’s complaint submitted on 02/08/2018 with the Revdex.com, and we appreciate the opportunity to respond. Customer service is very important to us and we take all...

customer concerns very seriously. We sincerely regret to hear of the difficulties Mr. [redacted] experienced.  A refund was dispersed into Mr. [redacted]’s BankMobile Vibe checking account on 02/08/2018 and his account was closed on 02/09/2018.  An official check for his remaining balance was issued via paper check.  Mr. [redacted] has updated his refund preference for future anticipated financial aid refunds to be direct deposited into his outside bank account. We appreciate his feedback which will be used to review and/or improve our level of service and procedures for a better customer experience.Ms. [redacted], if we can assist in any other way please feel free to contact us. Sincerely, Debra R[redacted] Senior Director of Operations, Training and Quality

I would like to make note on this complaint that BankMobile deposited the money into my account the morning after I posted the complaint. My desired outcome was achieved. Thanks, [redacted]

This response is to acknowledge receipt of our cardholder’s communications received from the Revdex.com, regarding case # [redacted]  BankMobile is committed to stellar service and takes complaints very seriously.In the interest of protecting our customer's confidentiality, we have...

contacted [redacted] via separate notification to address her concerns and will follow up with her accordingly.If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am – 7:00pm EST. Sincerely, Debra R[redacted]Senior Director of Operations, Training and Quality

Complaint: [redacted]
I am rejecting this response because: They did not respond um what Type of response did they just send me on here I think they are scared to admit the truth on why they actually closed my account one theory is they don't think [redacted] they can't...

even give me a response but have the nerve to lie and say we sent him a response somewhere else I am just rephrasing that by the way . Now I still don't have any of my answers responded to geesh! so people go back re read my complaint think through before you respond next and man I thought I bank was smart and was suppose to be professional !
Sincerely,
Shabazz Sallier

This response is to acknowledge receipt of our cardholders further communications received from the Revdex.com, regarding case # [redacted] is committed to stellar service and takes complaints very seriously. In the interest of protecting our customer's confidentiality, we...

have contacted [redacted] via separate notification to address her concerns. If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am - 11:00pm EST.   Sincerely, Debra R[redacted] Senior Director of Operations, Training and Quality

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have tried multiple times to work with the representatives at Bank Mobile Vibe.  They have assured me that they have done everything they could, however [redacted] repeatedly informed me otherwise. It became apparent that Bank Mobile was unwilling to cooperate with myself and [redacted].  My issue was resolved through a [redacted] bank manager who confirmed Bank Mobile never sent the necessary information needed to resolve this matter. I did file a complaint through Bank Mobile's website and never received a reply nor saw an improvement in their customer service. 
Sincerely,
[redacted]

This response is to acknowledge receipt of our cardholder's
communications received from the Revdex.com, regarding case #
[redacted] BankMobile is committed to stellar...

service and takes complaints very
seriously.
 
In the interest of protecting our customer's
confidentiality, we have contacted [redacted] via separate notification to
address his concerns.
 
If [redacted] has any further questions, he
may contact our Supervisor line directly at ###-###-#### Monday - Friday
between the hours of 8:00am - 7:00pm Eastern Standard Time.
 
Sincerely,
 
Debra R[redacted]
Senior Director of Operations, Training and Quality

Dear [redacted], We are in receipt of [redacted]’s complaint submitted on 12/21/2017 with the Revdex.com, and we appreciate the opportunity to respond. Customer service is very important to us and we take all customer concerns very seriously. We regret to hear of the difficulties...

[redacted] experienced, unfortunately a BankMobile Vibe account will not be made available to him. [redacted], if we can assist in any other way, please feel free to contact us. Sincerely, Debra R[redacted] Senior Director of Operations, Training and Quality

Dear [redacted],
We are in receipt of [redacted]’s complaint submitted on 12/07/2017 with the Revdex.com, and we appreciate the opportunity to respond. Customer service is very important to us and we take all customer concerns very seriously.
[redacted]’s deposit was initiated on...

12/06/2017 and placed on an extended hold in accordance with our funds availability policy. A notice of the delayed availability was sent to [redacted] on 12/07/2017. We regret to hear of the conflicting information she received when she called customer care for assistance.
As a courtesy, the funds were made available to [redacted] prior to the hold release date. A specialist has since spoken to [redacted] who has indicated that her concerns have been resolved.
We appreciate her feedback which will be used to review and/or improve our level of service and procedures for a better customer experience.
[redacted], if we can assist in any other way please feel free to contact us.
Sincerely,
Debra R[redacted] Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholder’s communications received from the Revdex.com, regarding case # [redacted].  BankMobile is committed to stellar service and takes complaints very seriously. In the interest of protecting our customer's confidentiality, we have...

contacted [redacted] via separate notification to address her concerns. If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am – 7:00pm EST.   Sincerely, Debra R[redacted] Senior Director of Operations, Training and Quality

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com, regarding case # [redacted]. Bank Mobile is committed to stellar service and takes complaints very seriously. In the interest of protecting our customer's confidentiality, we have...

contacted [redacted] via separate notification to address her concerns.  If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am - 7:00pm Eastern Standard Time.  Sincerely, Debra R[redacted]Senior Director of Operations, Training and Quality

[redacted]   My name is [redacted], and I am replying back in response to my recent complaint. I'm...

happy to inform that my issue was resolved. My $91.97 was re-added to my account. Thank you so much for your assistance.

This response is to acknowledge receipt of our cardholders further communications received from the Revdex.com, regarding case# [redacted]. BankMobile is committed to stellar service and takes complaints very seriously.BankMobile made the decision to end our business relationship with [redacted] on 4/10/2017 based on a recent review conducted regarding her BankMobile account. She was notified via email that same day and a check for her remaining balance was mailed on 4/11/2017. A Customer Care agent contacted [redacted] by phone today to review the information she was previously provided.  If [redacted] has any further questions regarding this matter, she may contact our Supervisor line directly at ###-###-#### seven days a week between the hours of 8:00am – 11:00pm EST.Sincerely,Debra R[redacted] Senior Director of Operations, Training and Quality

This response is to acknowledge receipt of our cardholder’s communications received from the Revdex.com, regarding case # [redacted].  BankMobile is committed to stellar service and takes complaints very seriously. In the interest of protecting our customer's confidentiality, we have...

contacted [redacted] via separate notification to address her concerns and will follow up with her accordingly. If [redacted] has any further questions, she may contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am – 7:00pm EST.   Sincerely,   Debra R[redacted] Senior Director of Operations, Training and Quality Tell us why here...