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September **, [redacted] ***Re: Revdex.com Complaint [redacted] , [redacted] Hello Mediator,Thank you for contacting SiriusXM on [redacted] behalf We regret that his recent experience led to a complaint with your agency After researching his account, [redacted] complaint is in regards to being charged $after cancelling his subscriptionA member of our Corporate Customer Relations team reached out to [redacted] to discuss his concerns We apologized that his subscription was not canceled on August **, when he requested We informed him that we have cancelled his monthly subscription and issued a refund for the $that was charged on September **, Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below.SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] concerns If you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc.To: Cary HS [redacted] Attention: Customer Care [redacted] ***Sincerely,Geraldine R [redacted] SiriusXM Corporate Customer Relations Team###-###-#### (option 3)

[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] ’s behalfWe regret that her recent experience led to a complaint with your agency After researching [redacted] ’s account, it was found that her complaint regarding her recent subscription purchase resulted from a misunderstanding regarding the services included in the promotional subscription offer she purchased [redacted] ’s Nissan Murano purchase provided her with an All Access trial subscription which included data services; however, the promotional Select subscription she purchased does not include data services A member of our Corporate Solutions team reached out to [redacted] via phone to further discuss her concerns [redacted] advised us that she was unaware that she would lose her traffic and travel features We apologized for any misunderstanding and offered to provide her with an annual Traffic/Travel link subscription at no additional cost; which she accepted [redacted] was advised this her subscriptions will automatically renew on August *, 2018, at our then current rate and an invoice will be sentShould [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] s concernsIf you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely, Geraldine R [redacted] Sirius XM Corporate Solutions Team ###-###-#### (option 3)

[redacted] [redacted] [redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] ’s behalf We regret that his recent experience led to a complaint with your agency After researching [redacted] ’s account, it was found that his complaint was in regards to his overall cancelation experience On May **, 2017, [redacted] ’s subscription was cancelled as requested and an email was sent confirming the cancelation; which contained confirmation number [redacted] On May **, 2017, [redacted] requested cancelation of his subscription and was transferred to our cancelation department in order to complete his request However, it appears the call was disconnected during the transfer [redacted] called again regarding the cancellation of his subscription At his request, his subscription was cancelled and an email was sent confirming the cancelation; which contained confirmation number [redacted] On May **, a refund of $was issued via check number [redacted] A member of our Corporate Solutions Team reached out to [redacted] to further discuss his complaint [redacted] stated that he is not happy with SiriusXM’s cancellation practices as we make it difficult to cancel We apologized that he was left with a negative impression of our cancelation experience; as this is not our intended outcome We thanked him for his feedback and confirmed that his subscription was cancelled and a refund of $issued Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] concernsIf you’d like to contact us regarding this matter, please use the information listed below Sincerely, Geraldine R [redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

[redacted] Hello Mediator, Thank you for contacting Sirius XM on [redacted] ’s behalf. We regret that... her recent experience led to a complaint with your agency. After researching [redacted] ’s account, it was found that her complaint is regarding the automatic renewal of her subscription. Per the terms and conditions in our Customer Agreement, subscriptions automatically renew at the rates in effect at the time of each renewal, until the subscriber calls us to cancel. Subscribers are informed of automatic renewal when purchasing their subscription and those subscribers with an annual subscription or higher receive a renewal notice, prior to the renewal of the subscription. On November **, 2013, [redacted] purchased a 3-year Select audio and Internet Radio subscription. On November **, 2016, her subscriptions automatically renewed, per the terms and conditions, charging the credit card in file $819.67. On December **, 2016, her subscription was cancelled at her request and a refund of $795.72 was issued for unused service. A member of our Corporate Solutions team reached out to [redacted] to further discuss her complaint. We reviewed the automatic renewal policy and confirmed that her subscription was canceled and we issued a refund for $23.95, as this amount combined with the $795.72 previously refunded reflect the total charge from November **, 2016. Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted] ’s concerns. If you’d like to contact us regarding this matter, please use the information listed below. [redacted] Sincerely, Geraldine R [redacted] Sirius XM Corporate Solutions Team [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: You can't require a person to call and to cancel a subscription if you don't have a hotline we don't all operate on a 9-schedule if I could have called in the middle of The night I gladly would have In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

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Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We
regret that his recent experience led to a complaint with your agency. After researching *** *** account, it was found that his complaint is in regards to the transferability of his Lifetime Subscription. Per the terms and conditions of the SiriusXM Customer Agreement when the subscription was purchased in 2010, the transferability of a Lifetime Subscription depends upon whether it is associated with a home, portable, or dock & play receiver, or whether it is first associated with a receiver installed by an automaker or an automotive dealer A member of our Corporate Solutions Team reached out to *** ***. We reviewed the terms and conditions for the Lifetime Subscription he purchased in 2010. We explained that Lifetime Subscriptions first associated with, or subsequently transferred to, a receiver installed by an automaker or an automotive dealer in a vehicle, are non transferable, except in the event the original receiver associated with the Lifetime Subscription is stolen, accidentally damaged or is defective. A Lifetime Subscription associated with a home, portable, or dock & play receiver is transferable from one such receiver to another, up to a maximum of three (3) times. For each permitted transfer of a subscription, a transfer fee will be charged. We transferred his Lifetime subscription to his new vehicle, and as a courtesy, we advised him that we would allow two (2) further transfers. For each permitted transfer of a subscription, a transfer fee will be charged. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve MrGilsdorf’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

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*** *** ** *** *** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that her recent
experience led to a complaint with your agency. After researching *** *** account, it was found that her complaint regarding charges to her credit card resulted from the automatic renewal of her subscription which was cancelled and then subsequently reactivated. On August *, 2013, *** *** contacted us to cancel her subscription on radio *** (Hyundai Elantra), in lieu of cancelation, she accepted an annual subscription at a promotional rate. A onetime credit card payment was made for the owing balance. On August *, 2014, at the end of the promotion, her subscription renewed at our then current rate and an invoice was sent for $196.06. On September **, 2014, when payment was not received, the subscription went into a non-pay status, suspending the service and an invoice was sent for $25.99. On September **, a late fee of $was added to the outstanding balance. On October *, 2014, the service was cancelled and the balance was written off. On October **, 2014, the subscription for that same device was reactivated on a 6-month promotional rate subscription. A credit card payment was made for the owing balance of $and left on file for future charges. On April **, 2015, October **, and April **, 2016, the month subscription renewed, charging the credit card on file $111.14. On May *, 2016, *** *** called us requesting for cancelation of this subscription; which we processed and a refund of $was issuedA member of our Corporate Solutions team spoke with *** *** regarding her concerns. Unfortunately, we have no way of knowing that a device is not receiving our signal, unless we are informed by the subscriber. As there was no prior request for cancellation, we informed *** *** that we will be unable to refund the charges from October 2014. However, as a courtesy, we provided her with an additional refund of $111.14. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R*** SiriusXM Corporate Solutions Team ###-###-#### (option *)

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*** *** *** ** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We regret that his
recent experience led to a complaint with your agency. After researching *** ***’s account, it was found that his complaint is in regards to being unable to access Online Streaming A member of our Corporate Solutions Team spoke with *** *** and further discussed his complaint. We changed his Username and reset his Password and he confirmed he was able to log online. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

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*** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** ***s behalf. We regret that
her recent experience led to a complaint with your agencyAfter researching *** ***s account, it was found that her complaint in regards to a delay in receiving her refund was due to her credit card information being updated on her account to a card that was not the original method of payment On September *, 2017, the annual subscription associated with Radio ID ending in *** (Malibu) automatically renewed, per the terms and conditions in our Customer Agreement. On September **, 2017, a payment of $was applied to the credit card ending in ***. On this same date, *** *** contacted us and downgraded the subscription from an annual term to a monthly term and updated the credit card on file. However, when the subscription was downgraded, a credit of $was left remaining for unused service and this amount was refunded to the credit card that was currently on file A member of our Corporate Solutions Team reached out to *** *** to further discuss her complaint. We spoke with her husband and advised him that a chargeback was issued for the refund of $that was issued to the incorrect credit card and advised him that the refund will be issued via check. On October *, 2017, check number *** was issued and sent to *** *** ** *** ** ***. An additional refund for $was requested and this amount will be issued via check as well within 7-business days. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

December **,
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*** *** ** ***Re:
Revdex.com Complaint ***, *** * ***Hello
Mediator,Thank you for contacting SiriusXM on *** ***
behalfWe regret that his experience led to a
complaint with your agency. After researching *** *** account, it was
found that his complaint was in regards to a misunderstanding regarding the
automatic renewal policy and promotional rate subscriptions renewing to full
price subscriptions at the end of his initial term. Per the terms and conditions in the SiriusXM
Customer Agreement, subscriptions automatically renew at the rates in effect at
the time of each renewal until the subscriber calls us to cancel. *** *** has been a SiriusXM subscriber
since February **, and has received several promotional subscriptions which
have been subject to SiriusXM’s automatic renewal policy. Confirmation emails were sent to *** *** upon
each promotional subscription provided, detailing the terms of the renewal and
advising him of the upcoming credit card charges. Prior to the December *, 2015, renewal, *** *** was provided with a five month promotional subscription on both his
receivers. On July *, 2015, a confirmation
email was sent to *** *** detailing the terms of the renewal and advising him
of the upcoming credit card charges for each receiver. On December *, 2015, both subscriptions
renewed for the quarterly term at our then current rate charging the credit
card on file $71.44. A member of our Corporate Solutions Team spoke with *** *** and reviewed his concerns with him. We explained that all
subscriptions automatically renew at the rates in effect at the time of
renewal. We offered to continue his
subscriptions at discounted rates, for one additional term each, and issue a
refund for $difference back to his credit card. *** *** accepted our offer. *** *** understands that his subscriptions
will renew at the full price rates and that he must call to cancel prior to
renewal if he does not wish to continue subscribing. Should *** *** have any
further questions or concerns, we ask that he contact us utilizing our contact
information below.SiriusXM values
each customer and is committed to providing stellar service. We have taken appropriate measures to resolve
*** *** concerns. If you’d like to
contact us regarding this matter, please use the information listed below.SIRIUSXM
Radio Inc*** *** ** ***
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*** *** ** *** Sincerely,Geraldine
R***SiriusXM
Corporate Solutions Team###-###-####
(option 3)

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*** *** ** *** *** *** *** *** *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We
regret that his recent experience led to a complaint with your agency. After researching, it was found that his complaint is in regards to him and his supervisor being contacted for solicitation purposes We located two accounts under the telephone number ###-###-#### and have place this number on our Do Not Call list for both accounts. Please be advised that it can take to business days to completely update all of our systems. During that time, it is possible that he may receive a few more calls due to campaigns still in progress A member of our Corporate Solutions team reached out to *** *** via phone and email to further discuss his complaint; however we were unsuccessful in speaking with him. We ask that if there are any additional numbers that we are unaware of, that are being contacted by SiriusXM, to please let us know and we will add those to our Do Not Call list as well. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

November **,
2015*** *** *** *** *** *** *** ***
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*** *** ** ***Re:
Revdex.com Complaint ***, *** * ***Hello
Mediator,Thank you for
contacting SiriusXM on *** *** behalf. We regret that her recent
experience led to a
complaint with your agency. After
researching *** *** account, it was found that her complaint regarding a
charge on her credit card resulted from the automatic renewal of her
promotional rate subscription to standard rates. Per the terms and conditions in the SiriusXM
Customer Agreement, subscriptions automatically renew until the subscriber
calls us to cancel.On November *, 2014, *** ***
purchased an annual audio subscription at a promotional rate, with Traffic and
Travel services on radio id ***, and paid the $charge with a credit
card. On April *, 2015, she purchased an
annual Internet Radio subscription and the credit card on file was charged $34.62. On November *, 2015, the subscription
automatically renewed at our then current rate, however, we were unable to
charge the credit card on file. On
November **, 2015, the $charge was debited. On November **, 2015, *** *** called us to
cancel the subscription; which we processed immediately, and a refund of
$was issued for unused service.A member of our Corporate Customer Solutions
team reached out to *** *** and reviewed her concerns with her. We reviewed the automatic renewal policy and
informed her that, as a courtesy, we will provide a further credit of $11.60;
which will provide her with the full refund of the $charge from November
15, 2015. MsWesley faxed in a copy of
her banking statement showing the OD fee and we provided her with an additional
$to cover this fee. On November
**, 2015, a refund of $was issued. Please be advised that the average turnaround time for refunds issued to
credit card accounts is to business days. Should *** *** have any further questions or concerns, we ask that she
contact us utilizing our contact information below.SiriusXM values each customer and is
committed to providing stellar service. We have taken appropriate measures to resolve *** ***
concerns. If you’d like to contact us
regarding this matter, please use the information listed below.SIRIUSXM
Radio Inc*** *** ** ***
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*** *** ** *** Sincerely,Geraldine
R***
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*** *** *** ** *** *** ***Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We regret that his recent
experience led to a complaint with your agency. After researching his account, *** ***’s complaint regarding channels he feels should be included with his XM Select package resulted from his misunderstanding which channels his device was capable of receiving. The device he has only receives programming specific to the XM platform and the channel lineup is based on her choice of XM packagesThere are different platforms, based on the technology the satellite radio was built upon (Sirius, XM or SiriusXM) and that determines which subscription packages the device can receive. Even though he is activated with an account from SiriusXM, he has an XM device and is activated with the XM Select programming. A member of our Corporate Customer Relations team spoke with *** *** and informed him that as a one-time courtesy, we will upgrade his current XM Select annual package to the XM Premier package at no cost to him. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below.SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernIf you’d like to contact us regarding this matter, please use the information listed below.SIRIUS XM Radio Inc.*** *** ** ***
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*** *** ** ***Sincerely,*** ***
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December *,
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*** *** *** *** *** ***Hello
Mediator,Thank you for
contacting SiriusXM on *** *** behalf. We regret that her recent
experience led to a complaint with your
agency. After researching *** ***
account, it was found that her complaint is in regards to our daily playlists
and the recurring play of songs.A member of our Corporate Customer Solutions
team reached out to *** *** to further discuss her complaint; however, we have
been unsuccessful in doing so to date. We would like to advise *** *** that all channels are
constantly updated with new releases, additional tracks and live performances
from our catalogs to keep the music fresh. We
appreciate her feedback and will forward her programming concerns in its
entirety to the appropriate department. Any
feedback regarding our programming is extremely important to us. We are dedicated to providing the most
variety and best listening experience available anywhere. Should *** *** have any further questions
or concerns, we ask that she contact us utilizing our contact information
below.SiriusXM values each customer and is
committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this
matter, please use the information listed below.SIRIUSXM
Radio Inc*** *** ** ***
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*** *** ** *** Sincerely,Geraldine
R***SiriusXM
Corporate Solutions Team###-###-####
(option 3)

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*** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We
regret that his experience led to a complaint with your agency. After researching his account, it was found that *** ***’s complaint is regarding a misunderstanding of the terms and conditions of the Lifetime Plan that he purchased as it pertains to the available channel content and data services; after transferring his Lifetime subscription to a new vehicle. A member of our Corporate Solutions team reached out to *** *** to further discuss his concerns. *** *** advised us that he was unaware that he would lose his traffic and travel features, along with his channel lineup changing, by swapping his Lifetime plan to a new vehicle. We explained that the channel lineup differences were related to the radio in his new vehicle being on a different platform, not as a result of any change to his package. We advised him that a package upgrade would be required to provide all channels and explained the cost of the upgrade. We applied sufficient credit to his account to cover the cost to upgrade to the premium channels that were provided with his previous radio. We also reactivated the month trial data features that he received upon the purchase of his vehicle. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***s concernsIf you’d like to contact us regarding this matter, please use the information listed below
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*** *** ** *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option 3)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

December **, The Revdex.com Serving Metropolitan New York Mediator ** *** *** *** * *** ***
*** *** ** *** Re: Revdex.com Complaint ***, *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that her recent experience
led to a complaint with your agency. *** *** complaint regarding the transfer of her Lifetime Subscription to her new vehicle resulted from the Customer Agreement Terms and Conditions which state that Lifetime subscriptions in vehicles are non-transferable and non-refundable. A member of our Corporate Solutions team reached out to *** *** and reviewed the Terms and Conditions for her Lifetime subscription. When a Lifetime subscription is purchased for a vehicle, the subscription is non-transferable and non-refundable. We transferred her Lifetime subscription to her new vehicle, as a courtesy, and informed her that if this vehicle is traded in, the Lifetime Subscription will not be transferred again. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R*** SiriusXM Corporate Solutions Team ###-###-#### *** **

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*** *** *** *** *** *** Hello Mediator, Thank you for contacting Sirius XM on *** *** behalf. We regret that her
recent experience led to a complaint with your agency. We have investigated *** *** complaint, but were unable to contact her to further discuss her issue. In her complaint, *** *** states that her credit union sends SiriusXM a check payment each month for $12.95. Upon reviewing her account, we do see the monthly $payment, however, we have had price increases over the last six years she has been a subscriber. A member of our Corporate Solutions team reached out to *** *** via phone and email to discuss her concerns, but we have been unsuccessful in speaking with her. We would like to review her account with her and ask that she contact our Corporate Solutions team utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

December **, The Revdex.com Serving Metropolitan New York Mediator ** *** *** *** * *** ***
*** *** ** *** Re: Revdex.com Complaint ***, Duane L D*** Hello Mediator, Thank you for contacting Sirius XM on MrD*** behalfWe regret that his recent experience led to
a complaint with your agency. After researching MrD***’ account, it was found that his complaint relates to frustration he experienced with Customer Care when attempting to get some answers after being advised that there was another radio activated on his account that he no longer ownedOn September **, 2015, MrD*** called us to cancel his subscription on radio ID *** (Saturn Outlook); which we processed immediately. On December **, 2015, his month trial subscription ended on radio ID *** (Chevrolet Impala) and a monthly Mostly Music subscription was purchasedA member of our Corporate Solutions Team reached out to MsD*** via email as he requested, to discuss his concerns. We apologized for any inconvenience he experienced with the miscommunication he received when trying to continue with service on his Impala after his trial ended. Service on the Saturn Outlook was not active on MrD*** ‘account, however the radio ID is still visible, but is active under another account provided by the dealership and this vehicle was resold. MrD*** will not be charged for any services on radio ID *** as this in no longer active on his account. As a gesture of good will, we have issued a refund for the $that he paid for the monthly Mostly Music subscription and we provided him with a six month Select subscription at no charge. A Future Deactivation Date (FDD) was set for June **, to prevent auto renewal of this subscription. We informed MrD*** that should he wish to continue with service after this time to contact us. In addition, we would like to inform him that the customer service agents who he spoke with will be retrained. Should he have any further questions or concerns, we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve MrD*** concerns. If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R*** SiriusXM Corporate Solutions Team ###-###-#### (*** *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that they truly didn't resolve the matter as my complaint with my bank made my account wholeI am still not satisfied that the business practices performed by Sirius is compliant with the FTC Fair Trade Act as a simple void of a debit transaction would have returned the fundsI work in a merchant industry and know how the processes work and now even wonder about their PCI compliance. While yes I was made whole by my bank I am still not 100% satisfied with Sirius but at this point there is nothing for them to offer me.Sincerely,
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