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*** *** *** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that her recent experience led to a complaint with your agency. We have investigated *** *** complaint regarding being
billed for service she did not subscribe to and determined it was due to agent error A member of our Customer Solutions Team reached out to *** *** to further discuss her complaint. We explained to *** *** that upon her contacting Customer Care on December **, to activate service in a vehicle that she purchased, the agent she spoke with made a processing error and reactivated the subscription on the account where the radio was previously activated. The agent then realized the error and created a new account for *** *** however, her credit card was left remaining on the other subscribers account and was charged $on January **, 2017. We apologized for any frustration and inconvenience this error caused and we issued a refund to *** ***. We informed her that the agent who made the error will be dealt with on an internal basis. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have never been a customer and I never will They have no right to have my name or ANY personal information about me in their database This is a violation of my right to privacy I do not believe they have no way to remove me completely or change my name and information to something generic Their behavior is criminal and absolutely unacceptable
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

October **, 2015 *** *** *** *** *** *** *** ***
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*** *** ** *** *** *** *** *** ***Hello Mediator,Thank you for contacting SiriusXM on *** *** behalf. We regret that her experience
led to a complaint with your agency. After researching *** *** account, it was found that her complaint regarding to charges on her credit card resulted from the automatic renewal of her promotional rate subscriptions to standard rates. Per the terms and conditions in the SiriusXM Customer Agreement, subscriptions automatically renew until the subscriber calls us to cancel. On September *, 2013, *** *** purchased a semi-annual subscription at a promotional rate for her receivers, radio id *** (Jeep) and radio id P24E (Prius) and paid $for each subscription via credit card. On March *, 2014, at the end of the promotional term, both her subscriptions automatically renewed to full price packages which bill on a semiannual term, charging the credit card on file a prorated amount of $for service from March *, to September *, 2014. On September *, 2014, the semiannual terms again renewed charging the card on file $180.40. On September **, we received a call to Customer Care requesting for a refresh signal to be sent to radio id ***. Service continued to renew on both receivers on a semiannual term until October *, when *** *** contacted customer care requesting to have service cancelled’ which we completed immediately. A refund of $and $was issued on October **, for unused service from the September *, renewal. From time to time, we offer promotional rates to customers who have radios that are currently not active, upon further investigation, we also found account number *** in *** *** address, for radio id *** (Prius).A member of our Corporate Customer Relations team reached out to *** *** and reviewed her concerns with her. We advised *** *** that we were unable to locate a prior request to cancel services until October 2015. Unfortunately, we have no way of knowing that a device is not receiving our signal, unless we are informed by the subscriber. We offered to provide *** *** with an additional refund of $37.11, to provide her with a full refund of $that was charged on September *, 2015. We also offered to provide her with six months of service on both her radios at no cost; which she states she would think about and contact us back. Should *** *** decide to accept our offer for additional service, we ask that she contact us utilizing our contact information below.SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc.*** *** ** ***
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*** *** ** ***19Sincerely,Geraldine R***SiriusXM Corporate Customer Relations Team###-###-#### (option 3)

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*** *** *** ** *** *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’s
behalf. We regret that his recent experience led to a complaint with your agency. After reviewing the complaint, it was found to be in regards to receiving an email regarding his account being in arrears. *** ***’s account is on an invoice method of payment and he will receive communications based on the timing of when his invoice is generated and his payment is received. Invoices are sent on the day of renewal and if payment is not received by day this will trigger SiriusXM communication to SubscribersInvoice radio service will move from active to inactive on day after renewal On December *, 2017, *** ***’s monthly subscription automatically renewed and an invoice was sent for $17.60. On January *, 2018, his monthly subscription again renewed and an invoice was sent for $as December’s payment was not yet received. On January *, 2018, we received a check payment for $17.60, leaving an owing balance of $18.21. On February *, 2018, his monthly subscription again renewed and an invoice was sent for the $balance A member of our Corporate Solutions Team spoke with *** *** to further discuss his complaint. We suggested alternate methods of payment, including automatic credit card payment or switching to an annual or longer subscription term which would generate renewal notices prior to the billing date. *** *** stated that he did not wish to have a credit card on file for automatic payments. We offered to provide him with an annual promotional rate subscription on invoice payment; which he accepted. *** *** was advised that an invoice will be sent for the $balance SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

October **, *** *** *** *** *** *** *** ***
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*** *** ** *** *** *** *** *** ** *** Hello Mediator, *** *** states his complaint has not been resolved as he was advised that he will receive his remaining subscription and his account has a $balance, however he states none of this was addressed in the response and he wants it to be clear in what he paid for As stated in our previous response, *** ***’s new annual term began on June **, 2016. We apologize for any vagueness in the detail of our response and would like to confirm that the service period for his annual subscription is from June **, to June **, Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (*** *) Tell us why here

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*** *** *** *** *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We regret that
his recent experience led to a complaint with your agency. After researching *** ***’s account, it was found that his complaint regarding being charged for a subscription on a vehicle he no longer owns resulted from the automatic renewal of his subscription. Per the terms and conditions in the Customer Agreement, subscriptions automatically renew until the subscriber calls us to cancel. A member of our Corporate Solutions team reached out to *** *** to further discuss his complaint. *** *** indicated that he traded this vehicle and that the Radio ID ending in *** should have been cancelled. We show no request for cancelation of this subscription prior to October *, 2017; when his subscription was cancelled and he was provided with a refund of $for his most recent renewal on October *, 2017. As a gesture of good will, we requested an additional refund in the amount of $back to the credit card on file. Should *** *** have further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below
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Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

January **, *** *** *** *** *** *** *** ***
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*** *** ** *** *** *** *** ***, *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that her recent
experience led to a complaint with your agency. After researching *** *** account, it was found that her complaint resulted from the automatic renewal of her subscription per the terms and conditions in our Customer Agreement. Customers are notified prior to renewals, for subscriptions on annual packages or greater. On April *, *** *** trial subscription expired on radio ID *** (Forte). On May *, 2014, *** *** accepted an annual subscription at a promotional rate and provided us with her credit card which was charged $100.13. An email was generated and sent to *** confirming her transaction. On May *, 2015, her annual subscription renewed at our then current rate for $204.88, however, we were unable to charge the card on file at that time. On May **, 2015, service went inactive due to nonpayment, leaving a balance of $15.11; we received the $payment, bringing the account current and his subscription was restored to active status. A balance of $was left remaining for the service period from May 30, to May *, 2016. On June **, 2015, service went inactive again due to nonpayment, leaving a balance of $15.11; we received the $payment, bringing the account current and his subscription was restored to active status. On July *, 2015, the remaining $was received. On July **, 2015, MrTiley contacted us regarding the charges and was advised of the renewal and the call was then disconnected. No changes were made to the account. On October **, 2015, the subscription was deactivated due to a chargeback for $A member of the Corporate Solutions team spoke with MrsTiley and informed her that as a gesture of good will, we will issue a refund of $97.96; as this amount combined with the $previously refunded via a chargeback reflects the total charges from 2015. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R*** SiriusXM Corporate Solutions Team ###-###-#### (option 3)

October **,
2015*** *** *** *** *** *** *** ***
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*** *** *** *** *** ***Hello
Mediator,Thank you
for contacting SiriusXM on *** *** behalf. We regret that his recent experience
led to a complaint with your
agency. After researching *** ***
account, it was found that his complaint resulted from the automatic renewal of
his subscription following his purchase of a promotional offer. Per the terms and conditions in our Customer
Agreement, subscriptions automatically renew, at the rates in effect at the
time of each renewal, until the subscriber calls us to cancel. On March **, 2015, *** *** purchased a
semiannual subscription at a promotional rate for $30.46. This term was due to start on April *, 2015,
once his trial subscription expired. A
confirmation email was sent to *** *** on March **, 2015, detailing the
terms of the renewal and advising him of the upcoming charges. On May *, 2015, a check payment for $
was posted to his account. On October *, 2015,
at the end of the promotional term, his semiannual subscription automatically
renewed at our then current rate, and an invoice was sent for $102.76. On October **, 2015, *** *** requested that his
subscription be cancelled, which we immediately processed, leaving an owing
balance of $for used service since renewal.A
member of our Corporate Customer Relations team spoke with *** ***,
explained the automatic renewal of his subscription and addressed his concerns
by confirming that there are no active subscriptions and as a gesture of good
will, we cleared the $balance so his account now reflects a $
balance. Should *** *** have any
further questions or concerns, we ask that he contact us utilizing our contact
information below.SiriusXM
values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve
*** *** concerns. If you’d like to
contact us regarding this matter, please use the information listed below.SIRIUSXM
Radio Inc*** *** ** ***
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*** *** ** *** Sincerely,*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has been MOSTLY resolved because:
While my request has been resolved by the bill being removed, the details of my account on Sirius's end are still not correctMy service WAS TERMINATED on June *** and not July ***WHY DOES IT SHOW UP IN JULY????? Why did your company try and bill me for more than a month of service which was not providedNeither receiver or internet subscription worked after June ***. I am not happy with how Sirius is trying to pass the blame on thisBut I was happy that my account has been closed and they are taking action to remove my account from collection
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

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*** *** *** *** *** * *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We regret
that his recent experience led to a complaint with your agency. After researching *** ***’s account, it was found that his complaint regarding being contacted by a collection agency resulted from the automatic renewal of his subscription per the terms and conditions in the SiriusXM Customer Agreement. Invoice payment does not prevent the automatic renewal of subscriptions. On February **, *** *** called us requesting to cancel his subscription associated with Radio ID ending in ***. In lieu of cancelation, he accepted a 5-month promotional rate subscription and at his request, his credit card was removed off file and his payment type changed to invoice. On February **, 2017, an email was sent confirming the transactions on his account; which also included automatic renewal information. On July **, 2017, at the end of the promotional rate term, his subscription automatically renewed to a full price package; which bills on a monthly term and an invoice was sent for the prorated amount of $16.60. On August **, 2017, his subscription again automatically renewed and an invoice was sent for $as no previous payment was received. On September **, 2017, his subscription again renewed and an invoice was sent for $ 59.84. On October **, 2017, when no payment was received, his subscription went inactive for nonpayment, leaving a balance of $for used service. A late fee was added, bringing the balance to $and the account was referred to collections on November *, 2017. On December **, 2017, we received notice from CCA Collections that they received a payment in the amount of $60.78. A member of our Corporate Solutions Team spoke with *** *** and explained our terms of renewal. We informed him that as a courtesy, we will issue a refund of $60.78; which will be issued via check. Should *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

July *, 2015The Revdex.com Serving Metropolitan New York*** *** *** *** * *** *** *** ** ***Re: Revdex.com Complaint ID ***, *** * ***Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We regret that her experience led
to a complaint with your agency. After researching *** ***’s account, it was found that her complaint resulted from a misunderstanding regarding the automatic renewal of her subscription at the end of her initial term. Per the terms and conditions in the SiriusXM Customer Agreement, subscriptions automatically renew at the rates in effect at the time of each renewal until the subscriber calls us to cancel. Promotional rates only apply during the initial term and the subscription renews at the rates in effect at the time of each renewal. A member of our Corporate Customer Relations team reached out to *** *** to discuss her concerns. We received an email response from *** *** stating that she contacted the Revdex.com with the intention of informing them of unethical practices. She stated that there was nothing to be resolved; she just wanted the Revdex.com to be aware. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information below.SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernIf you’d like to contact us regarding this matter, please use the information listed below.SIRIUS XM Radio Inc.To: Cary HS***Attention: Customer Care*** *** ** *** *** *** *** *** ** ***Sincerely,Geraldine R***SiriusXM Corporate Customer Relations Team###-###-#### (option 3)

September **, 2015 *** *** *** *** *** *** *** ***
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** ***Re: Revdex.com Complaint ***, *** ***Hello Mediator,Thank you for contacting Sirius XM on *** *** behalf. We regret that her recent experience led to a complaint with your agencyAfter
researching *** *** account, it was found that her complaint is in regards to our cancellation processA member of our Corporate Customer Relations team spoke with *** *** on September **, and addressed her concerns. At *** *** request, we cancelled her service immediately on radio B3HL, providing her with a cancelation confirmation number ***, and removing the $balance. We apologize that *** *** was left with a negative impression of our cancellation experience and we ask that she contact us utilizing our contact information below should she have any further questions or concernsSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concerns. If you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc.To: Cary HS***Attention: Customer Care*** *** ** *** *** ***
*** *** ** ***Sincerely,Tracey S*SiriusXM Corporate Customer Relations Team*** *** **

July *, 2015The Revdex.com Serving Metropolitan New YorkMediator** *** *** *** * *** *** *** ** ***Re: Revdex.com Complaint ID ***, *** ***Hello Mediator,Thank you for contacting SiriusXM on *** ***’s behalf. We regret that her recent experience led to a
complaint with your agency. We have investigated *** ***’s complaint regarding being billed the incorrect amount and determined it was due to a previous owing balance combined with a promotional rate subscription she was offered.*** *** was offered a promotional radio offer on April **, 2015. Per the Terms and Condition of this purchase, the radio will be auto activated on the account upon shipping. On April **, 2015, radio *** was activated on her account. An invoice for $was issued for the $activation fee and $for service from April **, to April **, to align with her billing cycle. On April **, the service renewed again for a full month and an invoice was sent for $37.49. On May **, 2015, the monthly subscription again renewed and another invoice was sent for $56.56. On June *, 2015, *** *** contacted us inquiring about promotions available and was offered a five month subscription at a promotional rate of $22.77. Due to a previous balance of $for used service an invoice was sent for $67.10. On June *, 2015, service went inactive for nonpayment, leaving a balance of $for used service. A $late fee was added to this amount on June *, 2015. On June **, 2015, *** *** added her credit card to the account and due to the owing balance, her card was charged $We reached out to *** *** to further discuss her complaint, but have been unsuccessful to date. We would like inform *** *** that service has been cancelled on her account and a refund of $will be issued via check as the credit card has been removed off file. Please be advised that the average turnaround time for refund checks to be issued is to business days. At *** ***’s request, we have updated her account with her Do Not Contact request, to include mail and email as well. While we make every effort to honor her request as soon as possible, please allow 3-business days for email and up to days for mail requests to completely update in all of our systemsAlso, Do Not Mail requests expire years from the date of request. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information below.SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernIf you’d like to contact us regarding this matter, please use the information listed below.SIRIUS XM Radio Inc.To: *** ** ***Attention: Customer Care*** *** ** *** *** *** *** *** ** ***Sincerely,*** ***SiriusXM Corporate Customer Relations Team###-###-#### (option 3)

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*** *** *** *** *** * ***Hello Mediator,Thank you for contacting SiriusXM on *** ***s behalf. We regret that his recent
experience led to a complaint with your agency. After researching *** ***s account, it was found that his complaint is in regards to fraud charges appearing on his credit card with each renewal of his quarterly subscription*** *** purchased a quarterly subscription for radio id *** on June *, on invoice payment. The agent he spoke with provided a $credit for the activation fee and a $credit for the invoice fee as he was making the payment for the $balance via credit card. *** *** himself placed his credit card on file via our online account center (our “OAC”). A member of the Corporate Customer Relations team spoke with *** *** and informed him that our agents have no access to his credit card information. All credit card information is protected by our systems and we are not able to see anything on the account except for the last digits. We informed *** *** that he will need to take this issue up with his credit card company as these fraud charges are not coming from SiriusXMShould *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below.SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***s concerns. If you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc.*** *** ** ***
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*** *** ** ***Sincerely,Geraldine R***SiriusXM Corporate Customer Relations Team###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

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*** *** *** ** *** *** *** Hello Mediator, Thank you for contacting SiriusXM on *** ***’s behalf. We
regret that her recent experience led to a complaint with your agency. After researching *** ***’s account, it was found that her complaint is in regards to the transferability of her Lifetime Subscription. Per the terms and conditions of the SiriusXM Customer Agreement when the subscription was purchased in 2008, the transferability of a Lifetime Subscription depends upon whether it is associated with a home, portable, or dock & play Receiver, or whether it is first associated with a Receiver installed by an automaker or an automotive dealer. A member of our Corporate Solutions Team reached out to *** ***. We reviewed the terms and conditions for the Lifetime Subscription she purchased in 2008. We explained that Lifetime Subscriptions first associated with, or subsequently transferred to, a Receiver installed by an automaker or an automotive dealer in a vehicle, are nontransferable, except in the event the original Receiver associated with the Lifetime Subscription is stolen, accidentally damaged or is defective. A Lifetime Subscription associated with a home, portable, or dock & play Receiver is transferable from one such Receiver to another, up to a maximum of three (3) times. For each permitted transfer of a subscription, a transfer fee will be charged. As a final courtesy, we transferred the Lifetime Subscription from her Radio ID ending in *** to her Radio ID ending in ***, with a $fee. We informed her that the Lifetime Subscription is no longer transferable and will remain with the Radio ID ending in ***. Should *** *** have any further questions or concerns, we ask that she contact us utilizing the information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** *** **

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Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We
regret that her experience led to a complaint with your agency. After researching *** *** account, it was found that her complaint regarding a charge on her credit card resulted from her updating her credit card on file when she upgraded the subscription on Radio ID ending in *** from a quarterly subscription to an annual subscription, along with the automatic renewal of the subscription on Radio ID ***; which was cancelled and then subsequently reactivated On May **, 2017, *** *** contacted our Listener Care Department, updated the credit card on file and upgraded the quarterly subscription on Radio ID ending in *** from a quarterly subscription to an annual subscription and a payment of $was applied to the credit card ending in ***An email was sent to *** confirming the transaction; which included information regarding automatic renewal and future charges. At this time, the email was updated on the account to *** and an email was sent to *** confirming this transaction. On May **, 2017, the annual subscription associated with Radio ID *** automatically renewed, charging the credit card on file $150.21. On June *, 2017, *** *** requested for the two subscriptions to be cancelled; which we processed immediately and a refund of $was issued for unused service. On June **, 2017, Radio ID *** was activated on a month promotional rate subscription for $plus additional fees and taxes and the credit card on file was charged $112.76. An email was sent to *** confirming the transaction. A member of our Corporate Solutions Team reached out to MsRodriguez to further discuss her complaint. *** *** stated that she did not authorize her credit card to remain on file when she purchased the annual subscription. We confirmed that the subscriptions associated with Radio ID’s *** and *** we cancelled and a refund of $was issued. Radio ***; which was reactivated on June **, 2017, was again cancelled and we issued a refund for the $that was charged on this date. We also advised *** *** that an additional refund of $will be issued, as this amount combined with the $already refunded, will total the charges from May **, and May **, 2017. At *** ***’s request, we removed her credit card off file changing the payment type on the account to invoice paymentShould MsRodriguez have any further questions or concerns, we ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team ###-###-#### (option *)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

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* Hello Mediator, Thank you for contacting SiriusXM on *** *** behalf. We regret that
her experience led to a complaint with your agency. After researching *** *** account, it was found that her complaint is regarding continued charges to her credit card after cancelling her subscription in January 2017. We were unable to locate any request for cancellation prior to March A member of our Corporate Solutions team reached out to *** *** to further discuss her complaint. *** *** stated that she contacted us to cancel the subscription associated with Radio ID ending in *** (Rav-4) as the vehicle was traded in. We informed her that we show no request for the cancelation of her subscription until March **, 2017; however, as a gesture of good will, we requested a refund of $47.58; which was issued back to her credit card ending in *** on March **, 2017. Should *** *** have any further questions or concerns, we ask that she contact us utilizing out contact information below SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** *** concernsIf you’d like to contact us regarding this matter, please use the information listed below *** Sincerely, Geraldine R*** Sirius XM Corporate Solutions Team *** (option *)