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[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] ’ behalf We regret that his recent experience led to a complaint with your agency After researching [redacted] ’ account, it was found that his complaint relates to a miscommunication regarding a promotional subscription he was offered A member of our Corporate Solutions Team reached out to [redacted] to discuss his complaint There are different platforms based on the technology his satellite was built upon (Sirius, XM or SiriusXM) and that determines which subscription packages his device can receive [redacted] previous device was activated with the Sirius Select programming and upon the transfer of this subscription to his new radio; which is an XM device, he would need to upgrade from a Select package to an All Access package to obtain the programming he is requesting As a onetime courtesy, we upgraded his current XM Select semi-annual package to the XM All Access package at no additional costShould *** [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’ concernsIf you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely, Geraldine R [redacted] Sirius XM Corporate Solutions Team [redacted] **

[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] ’s behalf We regret that his recent experience led to a complaint with your agency After researching [redacted] ’s account, it was found that his complaint is in regards to a misunderstanding between the Premiere subscription he purchased for his Lifetime Subscription and the All Access Subscriptions that are now offered Premier packages included additional channels that were not available with the purchase of the Select packages; however, Internet Radio was not included with the Premier packages and had to be purchased as an additional service All Access packages are not available for the Lifetime Subscriptions as we stopped selling Lifetime subscriptions prior to the availability of the All Access packages A member of our Customer Solutions Team reached out to [redacted] to further discuss his complaint We explained that upon reviewing his account he did have access to Internet Radio; however, this was due to him purchasing a paying subscription for this service [redacted] also had other radios active on his account that were on Premier Packages; which is the reason he received the email regarding the upgrade from Premier Packages to All Access We offered to provide [redacted] with 12-months of Internet Radio at no cost; which he accepted We informed [redacted] that this subscription will automatically renew on January *, 2018, per the terms and conditions in our Customer Agreement Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’s concernsIf you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely, Geraldine R [redacted] Sirius XM Corporate Solutions Team [redacted] **

June **, [redacted] [redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf We regret that his recent experience led to a complaint with your agency After researching, it was found that [redacted] complaint resulted from SiriusXM’s automatic renewal policy Per the terms and conditions in our Customer Agreement, subscriptions automatically renew, at the rates in effect at the time of each renewal, until the subscriber calls us to cancel On January **, MrJ [redacted] purchased a vehicle that came with a month trial subscription On February **, 2016, MrJ [redacted] was contacted and purchased a 6-month promotional rate subscription; which began on April **, 2016, after his trial expired A confirmation email was sent to MrJ [redacted] on February **, confirming his transaction, which also included automatic renewal information On April **, an invoice was sent to MrJ*** A member of our Corporate Solutions Team reached out to MrJ [redacted] to discuss his concerns We reviewed the automatic renewal policy and at [redacted] request, we canceled his subscription and cleared balance owing Should MrJ [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve Ms J***’ concerns If you’d like to contact us regarding this matter, please use the information listed below [redacted] [redacted] Sincerely, Jo-Ann M [redacted] SiriusXM Corporate Solutions Team ###-###-#### (option *)

September **, [redacted] [redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf We regret that his recent experience led to a complaint with your agency After researching [redacted] account, it was found that his complaint regarding his cancelation experience resulted from his call being disconnected while being transferred to the cancellation department His subscription has been cancelled and any outstanding balance removed from his account A member of our Customer Solutions Team reached out to [redacted] to further discuss his complaintWe processed the cancelation of his subscription and provided him with cancelation confirmation number [redacted] We apologized for the experience and cleared the outstanding balance of $ Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] concernsIf you’d like to contact us regarding this matter, please use the information listed below Sincerely, Geraldine R [redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

January **, [redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalfWe regret that his experience led to a complaint with your agencyAfter researching [redacted] account, it was found that his complaint was regarding being charged for renewal of service after cancelling his subscription resulted from a miscommunication regarding the original request to cancel the subscription and placed on a temporary suspension A member of the Corporate Solutions team reached out to [redacted] via phone and email to discuss his concerns, but we have been unsuccessful in speaking with him We remain interested in speaking with [redacted] and we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] concernsIf you’d like to contact us regarding this matter, please use the information listed below.Sincerely, Tracey S [redacted] SiriusXM Corporate Customer Relations Team ###-###-#### ( [redacted] *)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: A representative called me on the phone During that conversation she verbally agreed to cancel my service and bring my balance to zero She stated that she would send e-mails confirming that the account was closed and that my balance was zero The e-mails that I received did not confirm what we talked about I will attach the e-mails A day or two ago I received a bill dated This bill says that I owe a past due amount of $ I don't know what any of this means I will consider this matter resolved when I receive written confirmation that my account is closed and my balance is zero I do want to point out that the way they have attempted to resolved this while trying to extort more money from me is exactly why I made the complaint in the first place.Thank You for your attention to this matter.Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.However, they do neglect to mention that I called their customer service department to downgrade my service, or cancel completely, times between October and February And each time was told that my subscription would be changed, only to find my account billed for the same amount The company did reach out to me and FINALLY downgraded my service to the cheapest plan, and removed the second car, which is what I requested months ago It’s a shame it took so long, and only upon contacting the Revdex.com, to get them to complete my request.Sincerely, [redacted] ***

[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] ’s behalf We regret that his recent experience led to a complaint with your agency After researching [redacted] ’s account, it was found that his complaint was in regards to frustration he experienced with Customer Care while attempting to get assistance registering his account online A member of our Corporate Solutions Team spoke with [redacted] and further discussed his concerns We apologized for any frustrations he experienced Our representatives may offer customers special service offers inviting them to remain with SiriusXM and it is not intended to pressure the customer into purchasing something they do not want We assisted [redacted] with registering his account and provided him with a $service credit for his inconvenience, should he decide to continue with service after his trial Again we apologize that [redacted] was left with a negative impression of our SiriusXM Customer Care as this is not our intended outcome Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’s concernsIf you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely, Geraldine R [redacted] Sirius XM Corporate Solutions Team [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was contacted by someone from Sirius I explained my situation again to themI was informed that I should have never been asked to fax anything inI was then informed that I can transfer my service to my new car for a $fee I informed the caller that I was told that I could have lifetime membership on any of my devices and that there has never been a feeI was told everything was always included in my lifetime membership I asked them to look at the contract that the caller went over with me to convince me to make this purchase I was then informed that the contract was a verbal one and that they had the right to change the terms of my agreement I was then emailed a copy of new terms which is totally contradictory to everything that I was promisedI advised the caller that her new terms were unacceptable, that I was promised that I would not have to pay anything else, and all of these years I haven't had to, and that now I am not getting what I was promised It is totally unethical to try to change the terms of my agreement after all of these years I would like to have my original agreement that was included with my lifetime membership and have my service transferred to my new vehicle in which I have already given them the information for.I have already been totally inconvenienced, have no Sirius in the vehicle that I am driving, and feel lied to and manipulated Can someone please help me to resolve this issue and get the service that I have already paid for Thank you [redacted] ###-###-#### In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] [redacted] [redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] ’s behalf We regret that his recent experience led to a complaint with your agency After researching [redacted] ’s account, it was found that his complaint is in regards to his overall cancellation experience [redacted] called to cancel his subscription on the Radio ID ending in [redacted] and the cancellation was processed on July **, He was provided with a cancellation number [redacted] and an email confirming the cancellation was sent to the email address on file A member of our Corporate Solutions Team spoke with [redacted] We addressed his concerns by confirming that he has no active subscriptions on his account as well as a $balance Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’s concernsIf you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely, Tracey S [redacted] Sirius XM Corporate Solutions Team [redacted] **

[redacted] [redacted] Re: Revdex.com Complaint [redacted] , [redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf We regret that his recent experience led to a complaint with your agency After researching [redacted] account, it was found that his complaint regarding his subscription purchase resulted from a misunderstanding regarding the services included in the promotional subscription offer he purchased [redacted] Mercedes-Benz E-Class purchase provided him with a 3-month All Access trial subscription which included internet radio; however, the promotional Select subscription he purchased does not include internet radio A member of our Corporate Solutions team reached out to [redacted] to further discuss his complaint As his subscriptions are due to renew on January **, 2017, we offered [redacted] the option to restart his subscriptions and provide him with an All Access promotional rate subscription on his Mercedes for $plus additional fees and taxes; which we will provide a credit of $20.00, as a onetime courtesy, to be used towards for the difference in price from the All Access and Select promotional rate subscription We will also provide [redacted] with a Select promotional rate subscription for $plus fees and taxes on his Escalade [redacted] stated he would think about our offer and contact us back should he wish to accept it SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] concernsIf you’d like to contact us regarding this matter, please use the information listed below Sincerely, Geraldine R [redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)

April **, [redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf We regret that her experience led to a complaint with your agency After researching [redacted] account, it was found that her complaint regarding the invoice she received resulted from the automatic renewal of her subscription per the terms and conditions in our Customer Agreement Subscriptions automatically renew at the rates in effect at the time of each renewal until the subscriber calls us to cancel In addition, the promotional rate subscription she has been provided is intended for one-time use and automatically renew at current ratesOn March 2*, 2015, [redacted] purchased a promotional rate All Access annual subscription A confirmation email was sent to [redacted] on March **, detailing the terms of the renewal and advising her of the upcoming credit card charges On March **, 2016, at the end of the promotional term, her subscription automatically renewed to a full price package on an annual term, and an invoice was sent for $A member of our Corporate Solutions Team reached out to [redacted] regarding her concerns At her request, we corresponded via email We explained that subscriptions renew at current rates and informed her that promotional rate subscriptions are intended for one-time use and are subject to automatic renewal at current rates As a gesture of good will, we offered to provide [redacted] with another All Access annual subscription at a promotional rate; which she accepted [redacted] was advised that this subscription will renew on April *, at our then current price Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] concerns If you’d like to contact us regarding this matter, please use the information listed belowSincerely, Geraldine R [redacted] SiriusXM Corporate Solutions Team ###-###-#### (option *)

[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] ***’s behalf We regret that her experience led to a complaint with your agency After researching [redacted] ***’s account, it was found that her complaint resulted from a misunderstanding regarding the automatic renewal of her subscription per the terms and conditions in the Customer Agreement Subscriptions automatically renew, at the rates in effect at the time of each renewal, until the subscriber calls us to cancel In addition, her credit card information was automatically updated for us through our updater service On December *, 2017, we received an email from [redacted] requesting for the cancelation of her subscription on January *, Cancellation requests are handled by our Cancellation Department via phone and [redacted] was advised via email response that she would need to contact us by phone and provided the phone number We have no further documentation of a cancel request On January *, 2018, her two quarterly subscriptions automatically renewed, however, we were unable to charge the credit card on file On February *, 2018, we were provided updated credit card information via our updater service and on February *, 2018, payment was captured from the updated credit card on file On February *, 2018, [redacted] called us requesting to cancel her subscriptions and have her credit card removed from file; which we processed immediately A refund of $for unused service was issued on February *, 2018, via check number [redacted] A member of our Corporate Solutions Team reached out to [redacted] to further discuss her complaint We reviewed our cancellation process and that cancellation requests are handled by our Cancellation Department via phone We informed her that SiriusXM’s merchant processor has an agreement with banks to provide updated credit card information via their updater service We confirmed that her subscriptions have been cancelled and her refund was issued via check Please be advised that the average turnaround time for refunds issued to invoice subscribers is 7-business days Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ***’s concernsIf you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely, Geraldine R [redacted] Sirius XM Corporate Solutions Team [redacted] **

Revdex.com:I am waiting for the radio and sound box via the USPSI will get back to you when I receive it Thank I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

[redacted] [redacted] ***Hello Mediator, [redacted] states her complaint has not been resolved as she states she was not aware of another transfer being offered She states if another transfer is allowed, she will accept a compromise; however, she still feels misled regarding the purchase of the subscription in It was never our intention to make [redacted] feel that we were not empathetic to her situation or that we are misleading her We want our customers to be aware of our Terms and Conditions and inform our customer to review the Customer Agreement on [redacted] We corresponded with [redacted] via email and again confirmed with her that we will provide her with one more transfer and waive the $transfer fee as well We believe that we have made an appropriate offer to [redacted] ***, addressed her concerns and at this time we consider the complaint resolved.SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] concerns If you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc[redacted] ***Sincerely,Geraldine R [redacted]

[redacted] [redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf We regret that her recent experience led to a complaint with your agency After researching, it was found that [redacted] complaint is regarding being contacted for solicitation purposes We have updated our records with [redacted] request not to contact her with solicitations We would like to advise her that while we will make every effort to remove her phone number from our lists as soon as possible, it can take up to business days to completely update all of our systems During that time, it is possible that she may receive a few more calls due to campaigns still in progress Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] concerns If you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely, Jo-Ann M [redacted] SiriusXM Corporate Solutions Team ###-###-#### (option 3)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Sirius has responded that it was a misunderstanding, but it was not a misunderstandingThis was a withholding of informationAfter I asked to make sure I will not be charged, they responded with a no, it is free of chargeThere was no misunderstanding involved, it was a deception of information [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , while there is proof that we called and switched the account on the Sebring to our Camarothe company is doing the right thing in going back two years with the refund and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

[redacted] [redacted] Hello Mediator, [redacted] states his complaint has been mostly resolved as his account was removed from collections, but he states the details of his account are incorrect as his service was terminated in June **, and not July He states he is not happy that Sirius is trying to pass the blame.It was never our intention to make [redacted] feel that we were passing any blame [redacted] states his service stopped working on June **, If a signal is lost for any reason due to connection, repeater issues etc., we have no way of knowing that a device is not receiving our signal, unless we are informed by the subscriber On July *, 2015, the monthly subscriptions on both receivers renewed and an invoice was sent for the owing balance When we received neither payment nor any request to cancel, on July **, 2015, the subscriptions went inactive for non-payment, leaving a balance of $for used service Again, we apologize for any miscommunication and should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’s concerns If you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc.To: Cary HS [redacted] Attention: Customer Care [redacted] ***Sincerely,Geraldine R [redacted] SiriusXM Corporate Customer Relations Team###-###-#### [redacted] **

[redacted] [redacted] [redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] ***’s behalf We regret that his recent experience led to a complaint with your agency After review, it was found that [redacted] ***’s complaint regarding his credit card being charged for another subscriber’s service was due to an agent error On June **, 2017, [redacted] called us to purchase a promotional rate subscription to begin after the end of his trial on October **, Due to a processing error and a misconsolidation of accounts, [redacted] ***’s credit card was placed on another subscriber’s account and charged in error A member of our Corporate Solutions Team reached out to [redacted] to further discuss his complaint We apologized for the error that was made and advised him that his credit card was removed off file and we will be issuing a refund of $via check We advised [redacted] that the average turnaround time for refunds to be issued via check is 7-business days Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve MrEmery’s concernsIf you’d like to contact us regarding this matter, please use the information listed below [redacted] Sincerely, Geraldine R [redacted] Sirius XM Corporate Solutions Team [redacted] **